Every review we hold for the Ilford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently completed on both our sale and purchase with Bairstow Eves Barkingside and had a really great experience with the team.
Jeremy, Amy and Hayden were all excellent throughout, proactive, communicative and incredibly supportive, especially during the more stressful stages of the process. Their persistence and teamwork really helped keep everything moving.
We’d also like to recognise the wider office, as everyone we dealt with was friendly, helpful and professional.
Thank you all for your hard work, we’re so happy to now be settling into our new home!
Lucy · 6 April 2026
Agent replied · 13 April 2026
Thank you for choosing Bairstow Eves Barkingside for your sale and purchase! We're overjoyed to hear that our team, led by Jeremy, Amy, and Hayden, provided excellent service and support during your journey. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleCaught in selling tactics, very poor services, dishonest, not clear/ transparent and do not honour their words. I was caught up in auction agreement which I was not told clearly, honestly and trasparently. I was clearly told that I can pull out of auction agreement after six weeks. On Poor results when I tried to pull out after six weeks as per promised I was told that I have to give them 4 weeks notice to come out of the contract of auction agreement which I was never told. Manager was only ready to pull me out of auction agreement on the condition if I sign another contract of conventional selling for six weeks and another 4 weeks notice to pull out from this contract also, meaning again caught for 10 weeks. Staff was dishonest , not trasparent, not clear and and do not want to give anything in written. As I do not trust them anymore, I am not ready for any verbal communication.
Very dissatisfied.
Chhaya · 13 March 2026
Agent replied · 13 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleFriendly team in sales. Thank you Jeremy, Amy, Haydon and Steve for your service. Amy in particular for helping us take the time we needed with our second visit and relaying various queries with care. Jeremy for being warm and approachable whenever we communicated. Haydon for getting the memorandum of sale and any other paperwork sorted. And Steve for looking after me on the last day relating to keys pick-up. Top team!
Anika · 6 April 2026
Agent replied · 13 April 2026
Thank you for your kind words and for choosing our team for your purchase! We are so glad that Jeremy, Amy, Haydon, and Steve provided you with exceptional service and made your second visit seamless. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have recently rented a property via Bairstow Eves, and would like to say that I have had a great experience, Kaurn was most helpful and provided excellent customer service throughout the process, he helped a great deal when it came to finding the correct property which best suited my criteria, his colleague Harry was a great help throughout the process regarding all the paperwork etc. he went above and beyond to ensure the overall transition was smooth and pleasant, always very informative and updated me throughout each step, provided information throughout the stages, and made the overall experience that much better, really appreciate the efforts by team, making this a pleasant journey and stress-free during a period that can be stressful.
The overall atmosphere within the Estate Agents when visiting was very warm and welcoming, staff seem to be very well equipped in providing great customer service, first impression were excellent making the whole experience that much better, I would definitely recommend Bairstow Eves as an agent and would commend all there efforts in an environment that seems to be very well maintained and upheld.
Zeeshan · 13 January 2026
Agent replied · 13 April 2026
Thank you so much for sharing your positive experience with us! We are thrilled to hear that Kaurn and Harry provided excellent customer service and made your property rental process stress-free. We are always committed to providing a warm and welcoming atmosphere, as well as staying well-equipped to serve our customers. Thank you for recommending Bairstow Eves and for your commendation of our efforts. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat experience with Bairstow Eves Barkingside. The letting process was smooth and well managed from start to finish.
Mr Harry and Mr Karun were very polite, friendly, and helpful throughout the whole process, always keeping me informed and making everything easy.
Highly recommend their service!
Nazia · 13 March 2026
Agent replied · 13 April 2026
Thank you for choosing Bairstow Eves Barkingside! We're thrilled to hear that you had a great experience with our team, especially Mr Harry and Mr Karun. Our goal is to make the letting process as smooth and stress-free as possible, and we're happy to have exceeded your expectations. Thank you for recommending our services! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleExtremely poor service recieved by Jeremy Turner - Senior Branch Manager.
I initially informed Amy, a colleague of Jeremy, that I intended to proceed with my own solicitors after consulting with their recommended legal team. Despite this, Jeremy continued to pressure me to use their in-house services, otherwise my offer would be rejected. His persistent attempts to push me into using their services were unprofessional and felt like 'dirty sales' tactics. This partly led me to withdrawing my offer after a second viewing.
His communication was awful. In one instance, I received an email from Jeremy stating that 'the vendor may now go with the higher offer', after I still declined the use of in-house serives.
My offer was never formally declined, even as I consistently refused to use their in-house services.
To add further frustration, I decided to lower my offer, and Amy informed me that it would only be accepted if I used their in-house services. In response, I chose to revert to my original offer and, soon after, was informed that it would be accepted and processed. However, I was still being pressured into using their in-house serivces.
While, Amy was generally professional and ethical in her dealings with me, I'm afraid the same cannot be said for Jeremy. I'm certain that he uses 'dirty sales' tactics, applies pressure and tells a pack of lies to his customers.
Furthermore, I was told that Bairstow had received an offer 10-15k higher than mine for the property. While this may be true, I find it hard to believe that any vendor would turn down such a significant increase.
In conclusion, my experience has been frustrating, time wasting and disappointing. I believe Jeremy’s actions were unprofessional. He must be a clown to think people won't catch up to his lies. I would strongly advise caution when dealing with him.
Abdul · 3 March 2025
Agent replied
Hello Abdul,
Thank you for taking the time to share your experience with us. I'm sorry to hear that you felt pressured to use our recommended solicitors, there is never any obligation to use any service we recommend, and I will ensure your feedback is given to the branch about their approach. I am aware that your offer was put forward and accepted however a higher offer was received after yours. It is always the decision of the vendor which party to proceed with and I am sorry you have been left disappointed. We take such feedback seriously if you could please contact us at review@countrywide.co.uk so we can discuss this further.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI had a great experience working with Harry Turner and Karun at Bairstow Eves Barkingside. They were both extremely professional, helpful, and efficient throughout the process. Karun and Harry was always responsive, addressing any queries promptly and ensuring a smooth and hassle-free experience. Their expertise and dedication made the entire process seamless. I highly recommend their services to anyone looking for a reliable and professional lettings team. Thank you both!
Ganga · 16 March 2025
Agent replied · 20 March 2025
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleChris Rawlings has been great! We visited Bairstow Eves in Barkingside and he was very knowledgeable with regards to the location of my mother’s property and explained the pros and cons, whilst considering the value.
Mr Rawlings arranged an appointment and visited my mother’s property, giving an honest valuation in a clear and concise manner, which my mum could understand - no ‘gift of the gab’ approach. He advised her on the best way to prepare the property for photographs and remove clutter, in order to make the apartment more attractive to potential buyers. A very pleasant gentleman. :))
Despina · 4 July 2024
Agent replied · 21 June 2024
Hi Despina, thank you for sharing your positive experience with Chris Rawlings at Bairstow Eves Barkingside. We're delighted to hear that he provided knowledgeable and honest guidance for your mother's property. If you need any further assistance, feel free to reach out to us. Thank you! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently had the pleasure of working with the Bairstow Eves Barkingside branch for the purchase of my property, and I couldn't be more satisfied with the experience. From the initial consultation to the final exchange, the team demonstrated exceptional professionalism, expertise, and dedication.
Their thorough understanding of the market and strategic approach ensured that I found the perfect property. Communication was clear and consistent throughout the process, keeping me informed at every stage and promptly addressing any concerns I had.
Special thanks to Zahida Begum, whose unwavering support and guidance were invaluable. Her extensive experience and knowledge were evident throughout, providing invaluable advice and ensuring a smooth process. Zahida’s dedication and the seamless coordination within the team made what can be a daunting process remarkably smooth and efficient.
I highly recommend Zahida Begum and the entire Bairstow Eves Barkingside branch to anyone looking to purchase a property. Their outstanding service and client-focused approach set them apart in the real estate industry.
Thank you, Bairstow Eves Barkingside, for making this a positive and successful experience!
Pellumb · 9 June 2024
Agent replied · 10 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
Google“Chris Rawlings”
Wow I was blown away with his knowledge, experience & professionalism. I am in a very difficult situation with another estate agent. Chris was able to give me the most amazing advice of which I am putting into play as of now. He told me his honest opinion even if this meant not good news for myself, of which I truly admire.
In the near or distant future I will only be using Chris. Never have I met a gentleman that was so helpful.
I’ve realised that there are some very poor estate agents out there.
Many Many thanks Chris your awesome!!!
However
Michael · 28 April 2024
Agent replied · 5 June 2024
Hi Michael, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleWe throughly recommend Bairstow Eves in Barkingside. We had quite a troublesome sale and Zaheda Begum went above and beyond to push our sale through. We would also like to thank the manager Jeremy Turner whose help and
support was also paramount.
Their help and support in our purchase of our new home was also excellent and much appreciated.
Susan · 5 February 2025
Agent replied · 24 January 2025
Hello Susan, thank you so much for your wonderful 5* review! We're thrilled to hear that Zaheda Begum and Jeremy Turner were able to assist you so effectively during your sale and purchase. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI had a fantastic experience working with Harry and Karun. They were absolutely amazing throughout the entire process of helping me secure my property. Their professionalism, clear communication, and dedication made everything smooth and stress-free. They went above and beyond to ensure I understood each step and felt confident in my decisions. I highly recommend them to anyone looking for reliable and supportive service!
Asiya · 6 April 2026
Agent replied · 13 April 2026
"Thank you for your kind words! We are thrilled to hear that Harry and Karun provided you with top-notch service during your property search. Our team always strives to go above and beyond for our clients, and we are so happy that you had a stress-free experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe wanted to take a moment to express our sincere thanks to everyone who supported us during the process of purchasing our new home.
Our journey began with Hayden, who was the first person we met and showed us the property. His professionalism and friendliness made a great first impression and helped us feel comfortable from the very start.
Following that, Zaheda Begum took over the coordination between the solicitors and mortgage lenders. We truly appreciate her diligence, clear communication, and timely updates throughout the process.
Thank you again to everyone at Bairstow for your support. We are very grateful for the excellent service we received.
Praveen · 13 October 2025
Agent replied · 13 April 2026
Thank you for your kind words! We are thrilled to have helped make your home buying journey a positive and smooth experience. Our team at Bairstow is dedicated to providing excellent service and we are glad it made a difference for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleZaheda made the process extremely smooth and was a real asset to this process once a price had been agree’d. Special thank you to her she made the process so much easier for us all.
Very professional estate agent, at the end of the day the one thing you want is people who are trustworthy and reliable. They were all honest and transparent all the way through.
A · 15 June 2024
Agent replied · 11 January 2025
Dear Darren Ehsan, thank you for your kind words about Zaheda! We are thrilled to hear that she made your experience with us smooth and easy. We pride ourselves on being trustworthy and reliable, and we are glad that you found us to be honest and transparent throughout the process. Thank you for choosing Bairstow Eves Barkingside! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are sooo happy with Zaheda, Jeremy and Amy for their help with our property transaction !! Simply brilliant from beginning to end ! - Highly professional, kept us up to date every step of the way !! & managed expectations very very well :)!! Especially Zaheda as she kept us regularly updated and always did what she said she would, on time and very accurately. We would highly recommend this agency !!
A · 6 February 2024
Agent replied · 5 June 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleZaheda made the process extremely smooth and was a real asset to this process once a price had been agree’d. Special thank you to her she made the process so much easier for us all.
Very professional estate agent, at the end of the day the one thing you want is people who are trustworthy and reliable. They were all honest and transparent all the way through.
Darren · 22 May 2024
Agent replied · 5 June 2024
Dear Darren Ehsan, thank you for your kind words about Zaheda! We are thrilled to hear that she made your experience with us smooth and easy. We pride ourselves on being trustworthy and reliable, and we are glad that you found us to be honest and transparent throughout the process. Thank you for choosing Bairstow Eves Barkingside! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI found These agents very helpful and straightforward with us.Harry help with every step during process and patiently help us wherever we had questions.
Highly recommend agency to use if you looking to find your dream home.many thanks to Harry and Karun👍 …
Pooja · 2 May 2025
Agent replied · 3 June 2025
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFeliz Zekki helped me sell mine and my sisters late mothers property in Clayhall recently. I honestly can't praise this branch of Bairstow Eves enough. Feliz was amazing from the get go, she was supportive and kind at a time where we were grieving, but also knew her job extreamly. The other staff member worth mentioning is Zaheda Begum who also helped make the process seamless. Zaheda was always available to speak to and explained everything thoroughly. Jeremy Turner is manager and has created a lovely culture in this office. We got a great price/result and a really easy journey and i can 't recommend them enough.
Leonine · 1 May 2023
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a really good experience with Bairstowe Eves when purchasing our first home. Zaheda in particular was very efficient in getting things done and chasing up the sellers solicitors and ours during the process. If it wasn’t for her, the process would’ve taken a lot longer! Even when we had some complications, Zaheda was very quick to deal with it. Overall we had a great experience and would definitely use Bairstowe Eves again in the future!
Salma · 30 June 2023
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleThank you Zaheda for all your help through the house buying process. It was a tricky purchase but Zaheda was incredibly patient and professional in dealing with our purchase. She spent a great deal of time liaising between solicitors to push for things to get done so the purchase could be completed within the required time frame. Even when we were frustrated, she dealt with us very patiently and most importantly was always available on the phone and by email. We truly appreciate your efforts and are incredibly thankful!
Muniba · 1 April 2023
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI just wanted to express how amazing the service at this branch has been when they took my families case 2 years ago!
The best service I have been on the receiving end of! most especially Filiz Zekki. She was professional from day 1 till the very last day , she was polite , always contactable and finally she did everything within her power to make sure that my family reached the outcome we did and we cannot thank her enough for her efforts (we are still very much speechless)
I would also like to thank Jeremy Turner for his efforts during the process aswell ensuring that the final stages went as smoothly as it Did. my family are truly grateful for these two individuals and their tireless work!
I would most certainly recommend this Bairstow eves branch to everyone any everyone as they really do care about their clients and make they walk away with their desired outcome!
Thanks guys!
Toby · 1 April 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to Karun and harry for helping us move into a property the process was so quick and simple I definitely recommend them over any agent.
Harcharan · 13 August 2025
Agent replied · 12 September 2025
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that Karun and Harry provided you with excellent service during your move. We strive to make the process as seamless as possible and … More
★★★★★ 5/5
GoogleThank you to Karun and Harry and the rest of the team at Bairstow Barkingside. Karun is up to date on latest developments and has a great team working with him. They have been there to help all the way and I would highly recommend them. It is great efficient service with a smile :)
OJ · 8 August 2024
Agent replied · 14 August 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery happy with the purchase of property from Bairstow Ewes, Barkingside. Right from the day one, proper communication with me regarding all things. Initially Kimberly was attending my calls. She is very nice and acting fast, within a day arranged Mortgage specialist Emma Mudd. Emma is very efficient, within a week she arranged couple of video calls, arranged remortgage, mortgage, life insurance and home insurance everything very quickly, explaining everything in detail. Emma always answer to my calls and emails promptly whenever I am asking clarification. whole process is simple and she explains clearly each and every step. Then finally another important person to mention is Zaheda, such a wonderful person acting on behalf of me every day to push things happen fast. Zaheda calls me almost everyday morning, talking with both side to roll the process fast. Also Zaheda attends my phone call always, explains everything politely and updating me everyday. Nice experience.
Venkatesh · 30 July 2022
Agent replied · 30 July 2023
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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