Benham and Reeves Hyde Park reviews

★★★★★ 5/5

Google

It was my first time in four years moving flats again, and during the flat viewings, there were no other agent as kind, genuine, and knowledgeable as Di Gong. Having a real estate/property background myself, I can really differentiate those who really excel at what they do, and he is definitely one of those people. Often times, when I asked more technical questions about the flat or building specifications, most agents would not know how to answer the questions. However, Di knew the properties inside and out, and was always able to provide a helpful response. He also replied very quickly when we had enquiries over the phone/text- I never had to follow up to see what was happening, because he's just that efficient. The rest of the team, Jade and Chris, have also been extremely helpful during the moving process. You can really tell when it's a cohesive team, as they communicate very well with one another to provide the best experience to their clients. If you are looking for a trustworthy team who excel at what they do, then look no further. We highly recommend them!PositiveResponsiveness, Quality, Professionalism

Rena · 25 October 2021

★★★★★ 1/5

Trustpilot

Never ever rent with these people

Never ever rent with these people. The landlords they work with are untrustworthy and racist. They adjusted my tenancy agreement to state that spices couldn’t be left out once they saw my name, a condition that wasn’t on the tenancy prior to them seeing my name. They also did not meet my requirements when moving in and took a month to get upto the standard they advertised. Abel and Renata are the worst. They will try to take money off you any way they can and withold your deposit

Nishat · 30 September 2021

★★★★★ 5/5

Trustpilot

Brilliant Customer Service

An effective force of customer service, Denisa has been pivotal in solving any and all problems that have come to pass with our property. Truly an employee that helps their customers.

Ashraff · 20 October 2021

★★★★★ 1/5

Trustpilot

After 18 days still waiting for repairs/mattress removal

I moved in on the 22nd of July, when I put down the offer (prior referencing/contract signing) I requested only 1 thing - for the mattress to be removed since I bought a new one myself, the reason for this, the mattress in the property is full of yellow stains, marks and hair, and at least 10 years old. Absolutely unusable/unhygienic.First night in, first shower after cleaning and unpacking for hours, the Shower fitting on the wall came off, and of course hurt me in the head. The bathroom floor completely flooded, the Shower Door Seal it's extremely old and full of limescale so the water comes out profusely.I sent several emails for these issues to be promptly dealt with, first email on the 26th of July, and sadly still waiting.The property manager Syed Hussain replied to my email saying he would contact a Contractor. Two weeks passed by and I never received any contact from Syed Hussain or a Contractor. Today I received a call from a Contractor, who only performs works Mon-Fri until 5pm.. I work in office until 5:30pm, and of course this Contractor doesn't work weekends. After that call that was it.Tomorrow it will be officially 19 calendar days since I moved in, and still with a dirty mattress on the balcony, still taking showers shower head in hand, and having to mop the bathroom floor every single day after showers.The service provided by Benham and Reeves it's appalling.

Mariana · 9 August 2021

★★★★★ 5/5

Trustpilot

Raj has provided an excellent service…

Raj has provided an excellent service for my property at Beaufort Park by finding a great tenant. Moreover he has also helped me in redesigning the flat for marketing purposes. I have known for over 10 years and highly recommend his service.

Mainul · 12 September 2024

★★★★★ 5/5

Trustpilot

You can't go wrong with Nick and Benham & Reeves

Just got the keys from Nick, one of the Sales Negotiator in Benham & Reeves. It took me roughly three months from viewing the property to moving in, Nick's professionalism and dedication is the key throughout the journey. You can't go wrong with Nick and Benham & Reeves, 5 stars.

Terry · 28 March 2024

★★★★★ 5/5

Trustpilot

Great experience selling my Woolwich…

Great experience selling my Woolwich flat. Dinesh Kumar in the Woolwich office was excellent in every respect, helpful, sensible and proactive in helping with completion. I would use again if I had another flat!

Robert · 12 December 2025

★★★★★ 5/5

Trustpilot

Marketed our property very well

Marketed our property very well, which resulted in lots of leads. The property market in 2023 has been difficult and so it was all credit to our agent Dinesh to ensure that firstly he negotiated a price that was acceptable to both us and the buyer and secondly he stayed engaged throughout the process to secure the sale.

Anthony · 21 September 2023

★★★★★ 5/5

Trustpilot

The service has been great working with…

The service has been great working with Benham & Reeves. In particular, Kayleigh Weston, she has ensured any queries or questions I've had over the past few months have been met to with such a high standard.I would definitely recommend them over and over again!

AOgu · 11 June 2024

★★★★★ 5/5

Trustpilot

Great Service

Recently purchased a property with the help of Thomas Grossi who was very professional and always there to help when needed. We did have some delays with exchange/completion, mainly due to the lockdown and owners living overseas, but got there at the end. Abbas Efir who dealt with the property management side for the previous owners was also very kind and helped me close off the old accounts with energy suppliers and was always prompt in replying. Overall very pleased with the service.

Amir · 6 November 2020

★★★★★ 5/5

Trustpilot

5 years renting with B&R, they're organized, quick and professional

I rented with Benham & Reeves for nearly 5 years and it was a flawless experience. They're extremely organized and diligent, and I'd highly recommend them as an agent for anyone who's renting.I especially appreciate the services of my property manager Xiang Li, who was quick and effective at dealing with maintenance issues, communication with the landlord, and making the process of moving out of the property as smooth as possible.

Fred · 7 June 2022

★★★★★ 4/5

Trustpilot

BR Letting service review

I have used BR lettings service (Wapping branch) as owner since 2016. Their sales team, seasoned and professional, in my opinion is a 4 star. Their property mgt team, over the past 4 years with a recent change, remains, over the entire period slow to respond and deserve a 3 star rating while their accounts dept a 5*. The accounts dept has been consistent and efficient in the delivery of their service to the customer. They are the star in the team!

Customer · 10 October 2020

★★★★★ 1/5

Trustpilot

Avoid worst estate agents

Avoid at all cost. The worst estate agents. First of all took them 2 weeks to call me back just to book a viewing. Once I viewed I put a deposit down then took them another 10 days for them to turn around and say you haven’t passed referencing even tho I was paying 6 months in advance. I provided all the documentation that was requested they contacted my employer and previous landlord both giving a good reference.Benham use LetRef to do reference checks they are a complete scam.They had a better offer on property. They have refused to return my holding deposit. I will see them in court. Avoid at all cost.

Rizgar · 21 September 2020

★★★★★ 5/5

Trustpilot

thanks you so much for your help

thanks you so much for your help, availability and kindness, appreciate

Paolo · 1 September 2025

★★★★★ 4/5

Trustpilot

Jeff and Maria were very helpful and…

Jeff and Maria were very helpful and quick with their responses. Made the experience seamless

User · 22 March 2023

★★★★★ 5/5

Trustpilot

Fantastic service

We were very pleased with the service from Abbas Efir and Sarah Edwards of Benham & Reeves. Sarah helped us with the handover process and found us a very good tenant. She has helped us with everything we requested. Abbas provided us with superb service and we were impressed. Both of them still continued to provide advice even after our tenant moved out which has been extremely helpful. Overall, we are very pleased with their service and professional management. We would definitely recommend Benham & Reeves for anyone looking to rent out their property.

Billy · 25 August 2020

★★★★★ 5/5

Trustpilot

It’s a pleasure dealing with Yoshi…

It’s a pleasure dealing with Yoshi Tsuji on the Japanese Desk at Benham Reeves Ealing. Totally professional, he looks after both our long standing tenant and ourselves, the apartment owner, in equal measure.I’d highly recommend him and the firm.

Nick · 30 August 2024

★★★★★ 5/5

Trustpilot

Caroline De Havillelande

Your property manager, Caroline De Havillande, had been very proactive in helping me find a tenant for my property. She was able to secure a tenant for me within a very short period of time and with virtually no time gap after the expiry of the existing tenancy. She also responded to my queries very promptly.

Suk · 21 September 2023

★★★★★ 5/5

Trustpilot

Responsive and helpful

My agent at B&R is very competent and is able to solicit a good tenant for us in a short time. She is very responsive and helpful and we are so pleased to have her helping us in the whole letting process.

Ng · 7 July 2024

★★★★★ 5/5

Trustpilot

Outstanding service

Raj has gone above and beyond what could be expected in his efforts to manage my flat in Beaufort Park. Gbe quality of the service has been professional and efficient from the beginning and Benham and Reeves have been outstanding.

Lewis · 27 July 2024

★★★★★ 5/5

Google

I was lucky enough to meet Saman, a very professional and caring agent. He was super friendly and most of all helpful with everything I needed. He made it all possible and I’m extremely grateful for that. Above all, he was incredibly patient and explained all I needed to know. I highly recommend him as an agent and Benham & Reeves for making things so easy for the tenant. Thank you!!

Dominique · 25 February 2022

★★★★★ 1/5

Trustpilot

Read RECENT reviews and stay clear

We rented with this agent for 15 months. Several interesting practices (6 weeks before references came back, taking a non refundable holding deposit, referencing their wordy legalistic contract to suit their purposes etc). Agent explicitly asked if there had been a leak from the shower room. Saying no and the shower leaking within a week of moving in. Promised property would be thoroughly cleaned. Their own inventory described the kitchen as grubby Having the boiler changed by shoddy work men and then hearing a rustling in the kitchen that was a large rodent because they had left a hole big enough for it to come into the kitchen. Having to pay £288 for a pest controller to come in to find the source of the issue. I am not going to wait weeks whilst they scratched their heads about how to sort it with a small child in the house. No talk of refunding me this money (wasn't expected but not surprised it wasn't mentioned). Getting our deposit back was also problematic. To stay clear is a good idea.Edited to add: there is no excuse for poor service. I hope for the sake of the tenants renting with these people, they do do better. I would also appreciate my first name being taken off the response note.

Yetty · 17 February 2020

★★★★★ 5/5

Trustpilot

letting experience with Benham and Reeves

We have used Benham and Reeves for about 6 years to manage our property During that time they have been on call to support any issues raised as quickly as possible for example a broken washing machine door handle was reported, this was quickly rectified by Tanya and various options of repair were given to usWe have also had very positive customer service from George and Haruka with previous tenants

Happy · 30 March 2022

★★★★★ 1/5

Trustpilot

They dont return the deposits

We were renting a flat 4 years and i must admit we had no significant issues with them. Checked out on the 13/12/2019 and they wont get back to us regarding the return of the deposit. We payed all the bills, inventory was fine and they just ignore us when we ask them about the return of the deposit.I have lost count of how many times we tried to contact them. This is crazy. They dont bother to reply to me..

Bill · 8 January 2020