Every review we hold for the Hurstpierpoint office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFirst experience of using Mishon…
First experience of using Mishon Mackay, Seven Dials to sell my flat. George and Samin were excellent at managing the whole process. Regualar and timely feedback from viewings and they were always available at the end of the phone. A very positive experience from a local firm who clearly know their stuff and provided professional service. Definately would use again and no hesitation in recommending. David MontgomeryMontpelier Street BN1.
David · 9 July 2021
Agent replied · 17 June 2024
Hi DavidMany thanks for your positive review, We have many repeat clients so it's good to see that you were impressed with your first experience of using Mishon Mackay and good to know that you had great communication with the guys. Thanks again for your lovely comments. Kind regardsSteve Neocleous
★★★★★ 1/5
TrustpilotLeft me for a month with no hot water…
Left me for a month with no hot water as a clinically vunerable occupier in lockdown, while according to the plumber had been harrassing their firm to complete it for cheaper than the cost to replace the boiler. Frequently failed to arrange repair works - waited over two years for some major structural work that was arranged within days of the landlord switching agencies, and when my landlord switched agencies from them because he was also frustrated, they told the council I'd moved out and managed to get my electricity shut off despite it being in my name! Absolutely awful agency.
Emma · 30 August 2024
Agent replied · 26 December 2024
Thank you for sharing your experience. We are very sorry to hear about the challenges you faced and understand how frustrating this must have been, especially during such a difficult time. This certainly does not reflect the level of service we strive to provide. we kindly ask that you email us at ReviewsBV@brandvaughan.co.uk with more information so we can investigate the matter thoroughly. We are committed to addressing your concerns and ensuring this is resolved appropriately. Thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotGreat staff!
I've had a great experience with the Brand Vaughn team. From the viewing, where Sarah made me see the potential of the property (without being at all pushy), to George, whose communication was calm and helpful throughout the rest of the process, I'm really grateful.
Tark · 2 December 2023
Agent replied · 26 December 2024
Thank you for sharing your positive feedback.
★★★★★ 5/5
TrustpilotMia Quinn, very helpful!
Mia Quinn was very knowledgeable about the property we viewed which was really helpful. She contacted the landlord quickly with our application to rent so things were progressed quickly.
Raihana · 15 October 2024
Agent replied · 26 December 2024
Thank you for your fantastic feedback! We’re pleased to hear that Mia was knowledgeable about the property and helped expedite your application.
★★★★★ 5/5
TrustpilotI would recommend Mishon Mackay
I would highly recommend Mishon Mackay but especially Dee Karagol. Dee was friendly and approachable from the moment we met whilst viewing potential properties. She took a personal approach and really took on board our criteria in order to help find us a property. Once we had accepted an offer on our flat she went out of the way to progress the sale as quickly as possible. There were 12 properties in the chain so it wasn't an easy task! She was incredibly proactive, efficient and her communication was outstanding, giving me updates constantly. Thanks for all your help Dee - we are so happy in our new home and I honestly don't think we would have made it without your help!
Jessie · 4 October 2023
★★★★★ 5/5
TrustpilotSuperb work
Kate took on the daunting challenge of organising everyone in a united effort to achieve my hoped-for completion date for my family home. She kept in constant good humoured contact with everyone involved and showed great sensitivity to my feelings about the sale. Amazingly exchange was achieved in two weeks and completion ten days later. The purchasers say it is their dream family home. This was a seemingly impossible outcome with which I am delighted.
S · 3 November 2024
Agent replied · 26 December 2024
Thank you for sharing such wonderful feedback! We’re thrilled to hear that Kate’s dedication, coordination, and positive spirit helped achieve this fantastic outcome for your family home. Managing a quick exchange and completion can be challenging, and it’s wonderful to know Kate’s sensitivity and attention to detail made the experience smoother and more enjoyable. We’re delighted that your home has found its way to new owners who love it just as much!
★★★★★ 1/5
TrustpilotPoor work and quality from them
Poor work and quality from them, asked for a full deposit yet stated that the tip the last tenant that I was taking over from and that it was my responsibility to clean the space and then get keys from the last tenant or pay to have new keys made. Useless, it’s the lettings agents responsibility to ensure that they hand me the keys and that they are cleaning up the space instead of me doing their job trying to track and chase down the previous tenant. What is the point of the deposit if they aren’t capable of fulfilling basic obligations to new tenants.
Zak · 9 August 2024
Agent replied · 26 December 2024
Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with the condition of the property and the handling of the deposit. It’s important to clarify that we adhere strictly to the guidelines of the Tenancy Deposit Scheme (TDS). We aim to ensure that deposit deductions are reasonable and justified based on the condition of the property.Please reach out to us directly at 01903 215631. We hope to have the opportunity to address your concerns and put things right.
★★★★★ 5/5
TrustpilotThis is really top most BRAND that…
This is really top most BRAND that every one has follow for letting in Brighton.They have given excellent service and support.Thank you Lucy for showing the house and explaining each thoroughly.Thank you Abhigail Mallet for your support and taking my application in successful way and thank you for clarifying each of my doubt and explaining efficient way.
Narender · 19 December 2022
Agent replied · 26 December 2024
This is a great review, thank you Narender.
★★★★★ 5/5
TrustpilotSue Vila was fantastic
Sue Vila was fantastic, patient, helpful with our recent sale. She went above and beyond so many times. Thank you Sue for all your help.
Nicki · 20 November 2024
Agent replied · 26 December 2024
Thank you for your lovely feedback! We're thrilled to hear that Sue provided such fantastic support during your sale. Her patience, dedication, and willingness to go above and beyond truly make a difference. We’ll be sure to pass on your kind words to Sue, thank you for taking the time to share your experience!
★★★★★ 5/5
TrustpilotGreat experience from the team at Mishon Mackay Brighton
The team at Mishon Mackay Brighton provided an excellent service selling our flat, especially during a slow and difficult market. The team were very professional and on top of everything and gave us some great advice. We felt they had a really good sense of when to push and when to hold for a moment. Many thanks to the whole team including Felix, Tom and Dee, and extra thanks to George and Samim who mostly dealt with our sale.
James · 12 September 2023
★★★★★ 5/5
TrustpilotGood experience
The sale of my flat had its ups and downs, but Dee was fantastic throughout - calm, very very good at negotiating, and easy to contact.
Matthew · 25 October 2024
Agent replied · 26 December 2024
Thank you for your positive feedback! We’re thrilled to hear that Dee provided you with fantastic support.
★★★★★ 1/5
TrustpilotNot changing title, still don't trust them!!
Relying on Goodlord, to do your references. Details, can't be transferred, if your first application is changed, because previous tenants, decide to move back in. Have to go through whole process, yet again, with new landlord, and Goodlord. I don't rely on all the positive feedback, you need to read negative, just as much. We'll probably lose our holding deposit! Plus, now that they are shared with Mishon Mackay, and Michael Jones Letting, probably, these have similar issues!!! The details, we sent you, haven't changed. I'm sure that the details, could've been transferred. And, reading the new tenancy agreement, no pets are allowed. If we have lost our holding deposit, then it seems that you can't keep your agreements, and return the funds.
Stuart · 18 July 2024
Agent replied · 26 December 2024
Thank you for bringing your concerns to our attention. We apologize for any difficulties you encountered during this process. Please reach out to us directly on 01273221101. We hope to have the opportunity to put it right.
★★★★★ 1/5
TrustpilotDo not rent with this company
Do not rent with this company! They will just sit on your deposit when you move out!My partner has been waiting for over a month for them to decide on the amount of the deduction, and the amount they are trying to take is ridiculous. Their inventory check is inconsistent and unfair.The check-in inventory only had vague, distant photos, with no detailed pictures of critical areas like the inside of the fridge, the garage, or the entrance door. However, the check-out inventory was extremely detailed, clearly aimed at justifying unreasonable deductions.For instance, they are deducting money for a house number door sticker, claiming it caused damage to the door. This sticker was always there and did not cause any damage.I don't want this review to be too long, so I won't go into all the details, but they are claiming almost half of the deposit. I have never experienced, nor heard of, anyone having to wait this long for the process to be completed, especially with such unfair treatment.Avoid this agency if you value your deposit and a fair rental process.CHECK GOOGLE REVIEWS! Everyone had the same problem with them.
Alexandra · 16 July 2024
Agent replied · 26 December 2024
We're deeply sorry for the difficulties you've faced. Your feedback is crucial to us, and we're committed to addressing these issues promptly. Please reach out to us directly on 01903215631. We hope to have the opportunity to put things right.
★★★★★ 5/5
TrustpilotGlenn Erdman went above and beyond …
I recently dealt with Glenn Erdman from Mishon Mackay and have to say even though the sale took longer from a legal perspective Glenn was in constant contact with me, keeping me up to date and going above and beyond to sort any issues I had. Very professional and I would most definitely use this company for any future sale or indeed lettings.
Anna · 7 January 2022
Agent replied · 17 June 2024
Hi AnnaMany thanks for this lovely review. Good to hear that you had regular communication with Glenn and that he was able to resolve any issues there were. Kind regardsSteve NeocleousMishon Mackay
★★★★★ 5/5
TrustpilotI love working with BV
I love working with BV. I've used them for lettings for years. They sold my flat on the first set of viewings, and George and Darren were amazing throughout the sale to get it closed.
Cath · 15 May 2024
Agent replied · 26 December 2024
We appreciate your feedback and are glad we could assist you. Feel free to reach out if you require further assistance.
★★★★★ 4/5
TrustpilotProfessional, knowledgeable, calm.
For one reason and another, I had a somewhat tricky sale/purchase to complete. It took some real professionalism, resolve and tenaciousness to get it all over the line, but the team at BV totally came through. When my nerves and calm failed me, I really appreciated them keeping things on track. Dee, in particular, is someone who will go to the nth degree to make sure she achieves the desired outcome!
Clare · 21 November 2024
Agent replied · 26 December 2024
Thank you for your thoughtful feedback! We’re delighted to hear that the team at BV was able to guide you through what sounds like a challenging sale and purchase. It’s wonderful to know that their professionalism and tenacity kept everything on track, even during stressful moments. A special thank you for recognizing Dee’s incredible dedication.
★★★★★ 1/5
TrustpilotLosing faith in this company as a…
Losing faith in this company as a managing agent for my property. Problems in the flat have not been reported to me until 6 months later. They actively push landlords to put up rents and will automatically increase rents at the end of a contract unless the landlord specifically tells them not to. Very disappointed and I wish they hadn´t bought out my old agent who I was very happy with.
Alison · 14 November 2024
Agent replied · 26 December 2024
We’re sorry to hear about your experience and understand your concerns. Communication and transparency are very important to us, and we regret if there was a delay in reporting issues or a misunderstanding regarding rent increases. We’d like the opportunity to address these matters directly and improve your experience. Please send an email with your details to ReviewsBV@brandvaughan.co.uk, and we’ll be happy to look into this for you. Thank you for your feedback.
★★★★★ 5/5
TrustpilotSuperb!
I rented a property through Mishon Mackay a number of years ago and found the service to be excellent (a rarity in Brighton) so when it came to sell my flat I knew that MM would do a stellar job.I've found all the staff to be extremely professional and friendly but in particular Tom and Colin have always gone above and beyond to help.I can't recommend them highly enough!Thank you for looking after us.
Jonny · 5 July 2017
Agent replied · 17 June 2024
Thank you Jonny for your continued support of Mishon Mackay, its always great to hear that our customers are coming back to us time and time again due to the service levels received. We wish you all the best for the future.
★★★★★ 1/5
TrustpilotChallenge to get back deposit
Make sure to challenge them on the deposit return. Tell them you will use the Tenancy Deposit Scheme and don’t be afraid to use it if you believe you are right.They wanted to charge £455 from my deposit even though I left the property in much better condition than when I moved in. The agent made several false claims, but eventually settled for a £75 charge. I hope this review helps you get your deposit back and makes these agents understand that tenants’ deposits are only for covering damages, not for them to keep.
Mahdi · 13 June 2024
Agent replied · 26 December 2024
Dear Mahdi,Thank you for your review. We appreciate your feedback and understand your frustration with the deposit deduction process. It's important to clarify that we adhere strictly to the guidelines of the Tenancy Deposit Scheme (TDS).Regarding your case, while initial claims were made for a higher deduction, we worked towards a resolution that both parties agreed upon, resulting in a £75 charge. If there are any discrepancies or disagreements, tenants and landlords have the option to utilize the TDS arbitration process for a fair assessment.We aim to ensure that deposit deductions are reasonable and justified based on the condition of the property. Your feedback helps us uphold these standards and ensure transparency in our dealings with tenants. Thank you for bringing this to our attention.Kind regards,Brand Vaughan
★★★★★ 5/5
TrustpilotThe experience that I had was good, good luck.
The experience that I had with company in general was good, however, Joshua was very supportive, helpful, and was managed to provide different types of solutions. Nevertheless, the Goodlaord company was slow, and they did not provide all the required details at the same time, which caused extra and unnecessary delays.
Omar · 13 March 2023
Agent replied · 26 December 2024
Thank you for your review Omar.
★★★★★ 5/5
TrustpilotThank you Glenn & team!
I'm a first-time buyer and recently exchanged on my flat in Brighton with thanks to Glenn Erdman and his team. Throughout the process, Glenn was proactive in keeping things moving in the right direction and keeping me updated.I honestly couldn't ask for more from an estate agent, especially with it being my first property purchase. I would recommend them in a heartbeat!
Tania · 22 November 2021
Agent replied · 17 June 2024
Hi TaniaIt's great to hear that as a First Time Buyer you felt that you were kept in the loop through the transaction. Really good to see that Glenn and the team dealt with things as you would have expected, if not better than expected.Thanks for posting such a great review.Kind regardsSteve Neocleous
★★★★★ 5/5
TrustpilotDee is outstanding!
Dee is an outstanding, shining example of an absolutely fantastic member of the Mishon Mackay team.Dee dealt with our very long winded and complicated sale of my late father in laws retirement flat. Believe me, there were many frustrations along the way but never once did I feel that way when dealing directly with Dee herself. She is a truly kind and patient human being that translates into her craft and skill within the industry. She really helped keeping me grounded, very informative, gave clear knowledge and pointed me in the right direction whenever I needed it. I cannot praise her enough or express my gratitude to her for being human, for guiding us through this process and for supplying empathy for our situation. Dee is a true credit to Mishon Macaky. When we look to buy or sell in the future, I will be seeking her out!Many thanks, Dee!
Danielle · 7 June 2023
★★★★★ 5/5
TrustpilotDee is an absolute star!
Dee is absolutely brilliant, I can’t recommend her enough. Right from the start Dee was friendly and knowledgeable, and really helped us through the buying experience. We then encountered lots of issues with the purchase and Dee was invaluable - she went above and beyond to ensure we could get our dream purchase. Without her hard work and diligence it would never have happened. She was also a really lovely person to work with and super proactive. Thank you so much Dee!
Nicola · 5 June 2023
★★★★★ 5/5
TrustpilotA Stress Free Sale
We would highly recommend George Wayne and all his team at Seven Dials Brighton. The whole team have been incredibly helpful throughout what can be a stressful process. Like every house sale there have been a few moments! However George was always there with sound advice. A special mention must also go to Samim Nabizada who kept us informed every step of the way. Us
B · 21 April 2021
Agent replied · 17 June 2024
Thanks so much for taking the time to comment so positively on the experience and service you have had recently from George and his team. As you say most house sales have a few "moments" but it sounds as though George and Samim kept the communication going throughout. Thanks againSteve
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