Every review we hold for the Hurstpierpoint office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOutstanding Dee, and Mishon Mackay service
Dee was absolutely brilliant during the whole buying process.She dealt perfectly with a lot of issues that came along my way and she was always very responsive, quick, and kind. I was under a lot of pressure but she really simplify my life during this stressful process of buying my first home.I cannot express my gratitude enough to her, she really helped me out and I couldn't have asked for more from her.Thanks Dee, I couldn't have done it without you!Thank you to the rest of the team too, in particular to Felix.I truly recommend this branch, and surely I will ask them again, in case I will need the service in the future.
Giuseppe · 15 January 2024
★★★★★ 5/5
Trustpilot⭐⭐⭐⭐⭐ Highly recommend Mazie for your…
⭐⭐⭐⭐⭐ Highly recommend Mazie for your property search!
Atheria · 29 May 2026
★★★★★ 5/5
TrustpilotI was on a search for a rental property…
I was on a search for a rental property when my friend suggested using rhian at charters. I have been renting for a while now and can honestly say the service from charters is unmatched. The team made sure to help with all my questions i had and made the process super smooth. Would definately recommend.
Relax · 27 May 2026
★★★★★ 5/5
Trustpilot5 stars
Could not fault them at all! Lucy was so friendly and approachable, as were the rest of the staff. Helped us find, view & secure our dream flat in 2 days. We are so grateful for their hard work & will continue to recommend them!
Eloise · 12 February 2024
Agent replied · 26 December 2024
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.
★★★★★ 5/5
TrustpilotAbsolutely brilliant! xxxx
Absolutely brilliant!I was so desperate to find a place and in such a short amount of time but I felt relieved knowing I'd get the right place with this agency from family that have used them before.Everything was explained in great detail for me to understand fully, very friendly team and looking forward to my new home finally! xxxx
Saskia · 8 February 2023
Agent replied · 26 December 2024
Thank you so much for your feedback Saskia. Best wishes for life in your new home.
★★★★★ 1/5
TrustpilotBrand Vaughen Student lettings are an…
Brand Vaughen Student lettings are an awful company to deal with, from the day one when the girls moved in they had problems such as no heating and no Wi-Fi emails sent and calls made but it took weeks to get sorted. Within a few weeks damp started to appear in one bedroom and water started to leak through the ceiling of another bedroom to the point they had a bucket catching the water on the bedroom floor. Maintenance calls were logged via the website, email sent and phones calls made but no one replied or turned up for weeks then when a contractor turned up they said they couldn’t do it and it was again a number of weeks until a temporary repair was done. By this time the bedrooms were both very damp with mould appearing on the walls and Brand Vaughen would not arrange for this to be cleaned or painted. Then after the girls moved out last term they were charged £700 for deep cleaning and painting of damp walls despite telling Brand Vaughen numerous times it needed to be cleaned and painted due to the leaks in the property. Also when the rent was sent short by mistake for a few hundred pounds all 4 parents that were guarantors when emailed with in 2hours of the mistake pity they couldn’t respond this quick to faults and issues being reported. Brand Vaughen Student lettings just want to take the money and do as little as possible to help these youngsters being away from home. STAY AWAY
Chris · 3 October 2024
Agent replied · 26 December 2024
Thank you for your feedback. We understand your concerns, and it’s unfortunate that the tenancy experienced these issues. However, we want to clarify that the charges were agreed upon with the tenants via Reposit, including the full cleaning fee, as the property was not professionally cleaned at the end of the tenancy. The maintenance matters were also settled in line with what was originally offered. As we weren’t managing the property during the tenancy itself, we handled the end-of-tenancy charges fairly and in agreement with the tenants, avoiding any formal dispute.
★★★★★ 5/5
TrustpilotMia was very informative during the…
Mia was very informative during the viewing making sure all questions were answered and explained all the benefits of the property to ensure I knew everything about the property.
Lamees · 15 November 2024
Agent replied · 26 December 2024
Thank you for your kind feedback! We're thrilled to hear that Mia was able to provide such informative and thorough support during your viewing. It's great to know she took the time to answer all your questions and highlight the key benefits of the property. We appreciate you sharing your experience and are glad we could assist you!
★★★★★ 5/5
TrustpilotGreat service from Mishon Mackay Kemptown
Mishon MacKay in Kemptown Brighton were wonderful to deal with when viewing and purchasing our new home by the sea. In particular, the service Brittany provided us was second to none. Nothing was too much trouble and she responded to telephone calls, emails and enquires promptly and efficiently. Everyone we dealt with was professional and helpful and thank you for making our house move as easy as it could be.
Chris · 9 September 2021
Agent replied · 17 June 2024
Hi ChrisThanks for such a positive review, of Brittany in particular. It's great to know that you were looked after all the way through the purchase. Wishing you every happiness in your new home.Kind regardsSteve Neocleous
★★★★★ 5/5
TrustpilotBrand and Vaughan was extremely…
Brand and Vaughan was extremely efficient. We put in an application for a flat and Connor processed it in under 10 minutes which meant we got our new home,Very greatful to Brand and Vaughan,Lucy who showed us around was also very helpful and professional too,Thanks so much,Gwyn
Gwyneth · 22 December 2023
Agent replied · 26 December 2024
Thank you for taking the time to share your positive experience. We're here for any future needs you may have.
★★★★★ 5/5
TrustpilotI bought a house in Hove recently
I bought a house in Hove recently, through the local branch of Mishon Mackay. From the outset, namely the initial viewing with Amy, the service was polite and professional. On the second viewing, I met Sarah, who shared Amy's approach, but who added an extra layer of understanding and expertise. When the housing chain inevitably became 'stuck', Sarah was proactive in getting the thing moving and overcoming hurdles. As the five star rating would suggest, I would definitely recommend Mishon Mackay of Hove.
Mary · 15 November 2017
Agent replied · 17 June 2024
Hi Mary, well done on getting the house sold. We are delighted to have been able to assist and get you 'unstuck'. Sarah is a very experienced professional and her years of experience mean she has a lot of knowledge to help get things moving when needed. Amy is such a positive personality and her passion to help her customers really shows in her attitude to everything she does. We are so pleased to have been able to help you and wish you all the best for the future.
★★★★★ 5/5
TrustpilotMassive thank you!
Massive thank you to Felix in the Kemptown office who sold our property. The experience was completely hassle-free on our side and he went above and beyond to ensure that both parties were happy with the sale. We were very fond of our home and all of its quirks which he got across to the buyer - this meant a lot to us. Would definitely recommend to others.
John · 29 December 2021
Agent replied · 17 June 2024
Hi JohnGreat to hear that Felix conveyed your feelings about your home to your buyers, as you say I'm sure that played a part in securing things. Good also to know that the experience was hassle free, we strive to achieve that but it doesn't always work! Thanks againSteve NeocleousMishon Mackay
★★★★★ 5/5
TrustpilotWe recently worked with Chris Thew at …
We recently worked with Chris Thew at Seven Dials and found it a pleasure dealing with him. He was always prompt in updating us and made sure all lines of communications were open, especially at critical stages of the negotiations. His experience was reflected in the professional approach he always adopted and is complimented by an easy-going and calm demeanour that really helps during what can be a sometimes stressful and emotive process. We would definitely recommend Chris and his team.
Mandy · 20 September 2017
Agent replied · 17 June 2024
Hi Mandy, thank you so much for your lovely review of our Brighton team in particular Chris Thew. We really do appreciate how important communication is to make sure the transaction progresses swiftly and smoothly. Thank you so much for choosing us. Be sure to take advantage of our 'refer a friend' scheme should you recommend us to anyone.
★★★★★ 5/5
TrustpilotBuying a home for the first time is a …
Buying a home for the first time is a stressful and at times an infuriating and always a frightening (and exciting) thing to do. I had dire experiences with the majority of estate agents I registered with throughout Brighton. but Dani and his colleagues in Mishon Mackay Kemptown were always a delight. Not only personable, knowledgeable and unfailingly prompt, Dani was also helpful - something which I didn't think was possible in an estate agent. His knowledge of the area, the market, but also of the fears/concerns of a first-time buyer, made him a thoroughly excellent professional to work with. I would have no hesitation recommending Mishon Mackay in Kemptown (and already have) and I wish them the best of luck in all their endeavours.
Patricia · 3 August 2017
Agent replied · 17 June 2024
Thank you Patricia for your very kind words about our team at Kemp Town. It really is a daunting time when buying for the first time, so it's great to know that our team there offered you support and assistance, giving you the benefit of their knowledge. We are delighted to have been able to change your opinion and experience of estate agents and thank you for suggesting you would recommend us. If you do, be sure yo take advantage of our Refer A Friend Scheme https://www.mishonmackay.com/refer-a-friend/
★★★★★ 5/5
TrustpilotAs a buyer i can highly recommend …
As a buyer i can highly recommend Mishon Mackay estate agents. Firstly they are very nice and choose properties that fit your requirements and read customers needs well. They impart good knowledge of the properties you are viewing and give you the space to think while you walk around.We also found their honesty and willingness to help and support the buyer refreshing and would not hesitate to sell our property through Tom and his team in the future.David & Zoe
David · 21 June 2017
Agent replied · 17 June 2024
Thanks for your very positive review David & Zoe. All of our teams try very hard to listen to what prospective buyers are looking for so that we can match them to the right properties. We hope you will be very happy in your new home.
★★★★★ 5/5
TrustpilotI would highly recommend mishon mackay …
I would highly recommend mishon mackay to anyone looking to sell their property. I have worked with the seven dials and the Rottingdean branches both in relation to selling property and renting one out. I have been simply amazed at the Agents positive attitudes, determination and knowledge of their market across every aspect the business. Chris Thew at seven dials has most recently helped me all a central Brighton flat. Not only did he secure a good price for the property, he worked tirelessly to get the sale home. Nothing was too much trouble. If he said something was going to be done, I could be rest assured that it would be. Although I mainly dealt with Chris, if he wasn't in the office and I had a question, they I was confident that another member of the team would be able to help me and have knowledge of the situation and I think that this is what sets mishon mackay apart from other estate agents is the people. Yes it's a business, but everyone who works there truly does their best to deliver the best possible service and it really is evident that this is a company ethos. I wont be using any other estate agent again and I would urge anyone reading this to do the same!
Vanessa · 31 May 2017
Agent replied · 17 June 2024
Thank you Vanessa, we are so happy that you have sold the apartment now and you can start to settle with the new baby. Do come and see us in our Rottingdean office for a cup of tea and a catch up when you're ready to think about the move again.
★★★★★ 5/5
TrustpilotEstate agents have a bad name but I …
Estate agents have a bad name but I really feel we got excellent service from the team, especially Alexandra and Danny when we sold our house. 2 of our buyers had issues with their own properties and had to pull out and each time the house was back under offer within less than a week. The last chain we really had to push through so we didn't lose the dream house we wanted to but buy and Danny did a great job of keeping it moving as quickly as possible. Definitely recommended!
Brightonbaker · 4 May 2017
Agent replied · 17 June 2024
Thank you for the kind review of teh team at our Kemp Town Office, we love it when we hear we have helped a client's dreams come true, its what its all about for us. Congratulations on the move and don't forget to let us know if you recommend us to take advantage of our refer a friend scheme.
★★★★★ 3/5
TrustpilotGreat branch manager.
First, the good: They got many viewings booked and valued the property at the right pirce.Sadly, the buyer presented themselves as a cash buyer, this wasn't the case. I felt this should have been checked more carefully. This was supposed to be a quick sale, and I felt that this wasn't managed very well. There were also errors on the memo of sale which took two attempts to correct, which was a bit unnerving. Back to the good - once the branch manager took over, the service was excellent. He worked so hard and kept me totally informed. Sam is a total star! He went above and beyond to get the sale completed.
Jenny · 26 April 2017
Agent replied · 17 June 2024
Hi Jenny, thank you for your review and we are sorry to hear that you had some concerns over the management of some problems that arose during your sale. We do have company policy to check all buyers cash funds, and we ask all buyers to prove they can fund the purchase with cash if they suggest to us that they intend to do this. To do this we check a bank statement or speak with their solicitors to ensure they are able to proceed on the basis of buying cash. Unfortunately it is the buyer's legal right and prerogative to change how they wish to purchase right up to exchange and we have no way of preventing this. We very much appreciate how frustrating and stressful the whole process can be and any added complications such as change of funding can only serve to further complicate the matter. I am pleased to hear that you felt that Sam supported you and communicated well to ensure the sale kept on track. We wish you all the very best for the future.
★★★★★ 5/5
TrustpilotBrittany Kemp
Brittany Kemp was professional, personable and knowledgeable throughout our whole buying experience, which as first time buyers was pretty stressful at times! Her communication skills were amazing and she would check in with us at pivotal times to make sure that we were happy with the way things were progressing. She was a fundamental part of the lovely "dream team" who helped us to secure the most beautiful home, which we plan to spend the rest of our lives in! Thank you, Brittany, you've been a true gem!
Beth · 21 April 2017
Agent replied · 17 June 2024
Thank you Beth for taking the time to write such a lovely review of the service you received from Brittany and the rest of the Kemp Town team. We know how important it is that you are kept informed and we are delighted that you felt supported throughout the process. We wish you every happiness in your new dream home and please pop in for a cup of tea and to say hi if your passing the office.
★★★★★ 5/5
TrustpilotWe had a particularly difficult time but…Mishon were our saviours!
We had a particularly difficult time selling our house and in the end after a bad experience with one agent and a buyer pulling out with our second agent, we then decided to go with Mishon in Preston Park. Mishon in Hove, were the agents for a flat we had put an offer on, so to try and save the chain from breaking, we thought they would be the best choice for becoming our agents. It wasn't long before they found us a buyer. Sam and especially Amina, worked tirelessly to negotiate with the new buyer and save the chain. Matthew Pahlavan and Sarah of Hove were also great and supportive throughout the whole long drawn out process. We're now in our little home and very happy and this was made possible by all the team at Mishon.
Carey · 31 March 2017
Agent replied · 17 June 2024
Thank you Carey & Ed, it's not often Estate Agents get labelled as saviours! It really can be disheartening when you have had a bad experience so we are delighted we were able to turn the experience around for you, and get the job done. We will pass on your thanks to Sam & Amina at Preston Park, as well as the team in Hove. We are delighted to hear you have settled into your new home and that we were able to help you.
★★★★★ 1/5
TrustpilotAbsolutely awful
Absolutely awful. Rented a student property with them last year and they completed ignored most of our maintenance complaints and it was absolutely impossible to get in contact with them. Our 'assigned' property manager Darcy Lake seemed to be on perpetual lunch break, and we had to phone their main office in order to actually speak to someone. When moving out of this property, they failed to release out deposit to us for over two weeks after our landlord instructed them to do so, and we had to get in contact with them many times to even convince them that this was in fact their responsibility. Despite this being a fault on their part, we received a very snarky email from Chloe Stringer, essentially telling us to leave them alone. Eventually, they ended up sending our deposit money to our old landlord, without telling him that the payment was supposed to be transferred to us. Our landlord was appalled with the service they provided him, and went as far as to tell us to contact him directly regarding maintenance issues as they just did not relay any information. Do not rent with them.
Georgina · 8 September 2024
Agent replied · 26 December 2024
Thank you for sharing your experience, and we sincerely apologies for the difficulties you faced during your tenancy. Unfortunately, we can't find any details about it. We encourage you to have the relevant parties contact us directly at propertymanagement@michaeljones.co.uk with more information. This will allow us to investigate the issues you raised and ensure they are addressed appropriately. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention.
★★★★★ 1/5
TrustpilotOne star is really too much
One star is really too much! My daughter and her friends moved into a student house in Colbourne Avenue in Brighton yesterday and my first thought was that this was a very unloved house. Some of the many examples found were the - quite worrying - broken wooden fixtures on the outside of the front door- to the traces of black mould in the lining of the fridge door, broken wooden floor in the bathroom , a cracked flaking cupboard and a ladder bizarrely attached to the downpipe outside the back door. Lots of the things found with a little attention and thought to comfort and safety could be easily fixed. I felt compelled to write as the photos of your lovely student houses on your website bear no resemblance to this house. I really hope you will take the time to amend these issues - yes I know via the portal (!) - and help turn this house into a home for this year's students and future ones. Please also note on viewing there are 2 sofas and the girls are hoping you may be able to put another one in. Let’s keep houses looking inviting and clean and respect the tenants.
Sarah · 7 September 2024
Agent replied · 26 December 2024
Thank you for bringing this to our attention. We are truly sorry to hear about the condition of the property and understand how disappointing and concerning this must be for your daughter and her friends. This is certainly not the standard we aim to provide, and we take your feedback seriously.As we cannot see all details from this review, please send us more information and photos via our email ReviewsBV@brandvaughan.co.uk so we can investigate these issues promptly and work to resolve them.
★★★★★ 5/5
TrustpilotFriendly and pleasant people to work with
BrandVaughan was a pleasure to deal with especially Abi Mallet who got back to me knowing that I was interested in a property close to the hospital for work - she was extremely pleasant and really helped me out despite my circumstances. thanks a bunch Abi and I refer BrandVaughan to anyone who'd like to find a place to stay in Brighton. :)
Shivani · 30 June 2022
Agent replied · 26 December 2024
Great to hear, thank you Shivani.
★★★★★ 5/5
TrustpilotPurchased Home
We worked with Alice on purchasing our new home in Saltdean. She was super friendly when we first attended the viewing of our new home and gave us great insight on the property and area. John was also incredibly helpful if Alice was out showing properties. We really appreciated the quick response times and follow ups as some of the other stakeholders weren't as timely with their sign offs, etc.
Lisa · 22 May 2021
Agent replied · 17 June 2024
Hi LisaThanks very much indeed for your lovely review, Alice is a star who takes pride in what she does so this is no surprise but it's great when people find the time to praise. Good to know too that John was also on hand to support through the process if required. We hope that you are very happy in your new home. Kind regardsSteve Neocleous
★★★★★ 5/5
Trustpilotreference check
Your colleague Lucy took my sister and me to view the property I wanted to rent. She was very kind, but the landlord's feedback process was too cumbersome and slow. Everything else was good. I hope to receive the reference check link as soon as possible, but I still haven't received it. I'm in a hurry to move to room 5, 59 Beaconsfield Road and settle down and work there. Thank you very much!
Eric · 5 December 2024
Agent replied · 26 December 2024
Thank you for your feedback, and we appreciate your patience. We're glad to hear that Lucy was kind and helpful during your property viewing. We apologies for the delay with the reference check process and understand the urgency of your situation. Please feel free to email us directly at ReviewsMJ@michaeljones.co.uk, and we will ensure the link is sent to you as soon as possible. We’re committed to helping you settle in quickly and smoothly. Thank you again for your understanding!
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