Trusted Agent profile · Hurstpierpoint
★★★★★
1,269 reviews across 2 platforms
106 High Street, Hurstpierpoint, BN6 9PX
Mishon Mackay's office in Hurstpierpoint, at 106 High Street, is rated 4.6 out of 5 across 1,269 reviews on two platforms, including 15 Google reviews rated 5.0.
Every review we hold for the Hurstpierpoint office, from every platform, shown as written. First names only.
5/5
TrustpilotAsk for Maria / Jordan
I had a few difficulties with some member of staff along the years (renting for over 5 years), but one person that changed this and made all the difference was Maria. Always easy to contact, wiling to help and understanding, I cannot recommend Maria highly enough. Special mention too to Jordan for arranging more convenient dates and times for her visits so I could attend too. Really appreciated both your help.
5/5
TrustpilotWotking with Brittany was a pleasure
Wotking with Brittany was a total pleasure. She was consistently available and responsive to our queries throughout the process, and was always keen to ensure any blockers got pushed through speedily. Thank you so much Brittany!
Hi IndiaThis is a lovely review and I have made sure that Brittany has seen it. Thank you so much for posting. Good to know that she was able to get things moved along when necessary. Thanks againSteve Neocleous
5/5
TrustpilotGreat Brighton and Hove estate agency …
After firstly using a different estate agent without much luck ,I then put on with Sam at BrandVaughan Hove . Sam was amazing !Firstly, he sold my property, secondly he was a total star handling a difficult purchase for me. At times i was frustrated and nearly gave up with my purchase . Sam always stayed calm and found a solution . All his team were equally professional. Thanks guys
5/5
TrustpilotDee was excellent!
Dee knew the house inside and out, was able to any/all answer questions and also gave us ideas for areas for changes possible to accommodate more wardrobe space etc. wouldn’t hesitate to recommend - plus super lovely and responsive even when on holiday!
Thank you for your fantastic feedback! We’re so pleased to hear that Dee was able to provide such valuable insights and support during your property search. It’s wonderful that she went above and beyond, even while on holiday, to ensure everything went smoothly. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to Dee. Thank you for choosing us!
5/5
TrustpilotMishon Mackey for first time buyers
Mishon Mackay were the first estate agents to assist me getting on the property ladder. I have only experienced a few letting agents before and have not been impressed however, Dan at Mishon Mackay Hurstpierpoint was very helpful, knowledgeable and 99% always contactable. It’s a stressful experience buying your first home but the team at the Hurstpierpoint office made my experience enjoyable. Big thanks to Dan and hope to experience his excellent service again in the near future.
5/5
TrustpilotConnor has been really helpful thank…
Connor has been really helpful thank you for your support and help :)
Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotLucy was incredibly helpful and kind
Lucy was incredibly helpful and kind , thank you so much for helping us find our new home
Great to hear this, thank you so much for your review Zachary. We will pass this on to Lucy and the team.
5/5
TrustpilotThe unit was exactly how it was…
The unit was exactly how it was described and photographed. Suzanne was very cordial, helpful and understanding. Easy check in...easy check out!
This is great to hear, thank you for your feedback Robert. We are pleased you had a great stay with us, and we hope to see you again soon.
1/5
TrustpilotTerrible customer service. We miss Home Leasing.
Phoned about twenty times today about not having any hot water due to a broken tap. Didn't even pick up. No showers for us. Have also had the exact same email sent from a robot every day for 5 days in a row that doesn't even make any sense saying I need a guarantor when I have one and my money has gone through my guarantor every month for the past 6 years, I have responded to the email but continue to get the same one in reply from them. I have tried to phone and they don't pick up. We want home leasing back. We have been loyal, helpful tennants and are very annoyed that this letting agent has taken over and is already screwing us over.
Dear Ellen, Thank you for your honest review. We take our reviews seriously and see how we can try to improve or the reasons behind them.In the case you mention, unfortunately when you tried to call us our phones and internet were down. This was an out-of-the-ordinary situation and was rectified as quickly as possible. Since then, any issues raised have been put in hand. We apologize that you felt that you were being emailed by a ‘robot’ however this is an automated email reminder that is sent from our tenancy platform. This was prompting the guarantor to complete a necessary task and once this task was completed the automated email reminders would stop. If you would like to discuss any of this further please contact us on customercare@brandvaughan.co.uk.
5/5
TrustpilotGreat experience!
Great experience - Kamila waited when I was late for my viewing, and Abigail was immediately in touch to secure the property after I submitted my offer. Highly recommend!
Thank you for your 5 star review Constance.
5/5
TrustpilotMoving in experience
My girlfriend and I recently moved into our first flat together and we couldn’t be more grateful to the team at Mishon Mackay! James, Declan and Natasha were very helpful and made the experience extremely easy, communicating and assisting us at every stage of the process. Would highly recommend to anyone looking for a friendly and efficient team to make their moving in experience as effortless as ours.
4/5
TrustpilotGlen was Great
Glen was great: friendly, warm, informative and adaptable. If he wasn't selling your house and charging you through the nose for it, you'd be glad to buy him a pint. Thank you Glen Erdman Esq. Top Job.
Hi RichardThanks for your kind words about Glenn, we certainly recognise some of those traits in him that you describe. I'll let him know though that he wont be getting that pint! Thanks again for posting a great, positive review.Steve Neocleous
1/5
TrustpilotDon’t bother
After viewing a flat online was told the landlord was happy to accept the application and asked to put down the deposit money I asked to view the flat in person the next day first- after viewing said I was happy to go ahead and was told I’d be called later that day with next steps but literally never heard back even after calling to chase and was told I’d be called tomorrow but they never even followed up to say it had gone to someone else extremely unprofessional during a stress inducing time of trying to find somewhere to live
Thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
1/5
TrustpilotDon't care about buyers.
They don't often bother to reply to emails and they say on the phone that they will call back with information, but mostly don't. As a buyer, with cash, you'd think they'd want to deal with me.It's especially annoying as they have the majority of the nice flats where I'm looking.If you want to sell you flat, please use an agent that doesn't treat buyers as unimportant - use a good, friendly agents like Hanover Homes or Maslins
Thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding and we endeavour to always respond to any contact, so we are sorry your experience did not match expectation.Please feel free to reach out to us at customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
TrustpilotI've just completed a 2 year rental …
I've just completed a 2 year rental though Mishon Mackay and the whole experience has been great. Special thanks to Maria Vrahnaki who was my main point of contact through the term of the tenancy. She has been excellent on all levels from start to finish.
Dear Mr Taylor, thank you so much for your kind words about your tenancy. Maria is a real star and we are delighted that you felt supported by her during the tenancy.
5/5
TrustpilotSelling with Mishon Mackay was a great experience.
Selling with Mishon Mackay was an all round positive experience. From the point of having someone valuing the flat to completion, they were professional and helpful. Especially Chris, who went above and beyond, even more so when our first buyers pulled out. We didn’t feel alone at all in the process and he always called us and kept us up to date. Would highly recommend and would definitely be using them again!!
5/5
TrustpilotKamila was really helpful
Kamila was really helpful, answered any questions I had and was really pleasant to speak with. The whole process was really smooth and easy with her.
Thanks for your feedback Natasha.
1/5
TrustpilotGreat Lettings team but poor Management
The lettings team are great, always quick to get new tenants in and good marketing. However the property manager Maria is rude and very unhelpful. You may get tenants but do not expect any back up or communication after that
Thank you for your review, we are very sad to read that you have such strong, negative views against one of our members of staff. I understand you have been a client of Mishon Mackay for a number of years and we are so sorry you feel you have been given anything but a 5 star service. We have investigated this and looked through the recent communication between you and Maria; I also note we didn’t fully manage your tenancy so our interaction and communication with regards to your property wasn’t regular. I’m afraid having looked though emails and notes, I’m not able to see where there has been a fall down in service, we would therefore be very keen to gain a better understanding of where you feel our service hasn’t met your expectations, whether recently or perhaps over time? This information is key in order for us to improve the service offered moving forward. Please call or email our Director, Jordan Mackay on 01273 606076 (opt 2) jordan@mishonmackay.com should you be willing to provide any further information.
5/5
TrustpilotThank you Jenny and Natasha!
We’ve been with Mishon Mackay for a year now and any problem that has occurred with the property was always sorted quickly.Unlike so many other estate agents, the communication was excellent! Natasha always kept us informed and was great throughout the moving in process.We wanted to stay with Mishon Mackay for our next property and Jenny was amazing and helped us find a lovely new home. Thank you!
5/5
TrustpilotA huge thank you to Mishon Mackay and…
A huge thank you to Mishon Mackay and Samim for helping us through the house buying process! I'd also particularly like to thank Dee Karagöl for her constant support and guidance throughout, we couldn't have done it without her!
5/5
TrustpilotHolly was a superstar in helping us buy…
Holly was a superstar in helping us buy our house at the end of last year. She was really friendly, professional and went the extra mile to help secure the property - she really understood our need for a family home. Great communication from her and Damien - they politely kept the process moving along - we never felt badgered. Thanks so much - I would highly recommend using MM.
5/5
TrustpilotExcellent Service from the Kemptown Branch
I recently purchased a 2 bed flat through the Kemptown branch and have been delighted with the service I received. Both Alexandra and Josh were fantastic throughout the transaction, very professional and always fast to reply to both my solicitors and my own enquiries. They were by far the best agents I've dealt with in the Brighton area and will not hesitate to use them again in the future. Very impressed, thanks guys.
5/5
TrustpilotConnor was great in keeping me updated…
Connor was great in keeping me updated on the tenancy process. I rate five star
Great to hear this, thank you so much for your review.
4/5
TrustpilotRegular calls
Regular calls, politely asking if I have time for the telephone call to update me on suitable properties .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mishon Mackay's Hurstpierpoint office has 1,269 reviews across two platforms: 15 on Google, 1,254 on Trustpilot (across the whole business).
Mishon Mackay Hurstpierpoint is rated 4.6 out of 5 across all 1,269 reviews, and 5.0 out of 5 on Google from 15 reviews.
Mishon Mackay Hurstpierpoint, 106 High Street, Hurstpierpoint, BN6 9PX.
