Trusted Agent profile Β· Huddersfield, West Yorkshire
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515 reviews across 3 platforms
6-7 Cherry Tree Centre, Market Street, Huddersfield, West Yorkshire, HD1 2ET
Part of Whitegates, see every office.
Whitegates's office in Huddersfield, West Yorkshire, at 6-7 Cherry Tree Centre, is rated 3.2 out of 5 across 515 reviews on three platforms, including 448 Google reviews rated 3.3.
Property is our passion and we have been renting and selling homes in Huddersfield for over 45 years. We have earned a reputation for providing a first class service and the very highest levels of customer satisfaction, delivered by teams of skilful, trained, highly motivated property professionals and we're proud to have been awarded the Whitegates Brand Leader award annually since 2016. Instruct Whitegates to sell or rent your home in Huddersfield and you get all of the following benefits, plus more: - All our years of local expertise - Free, no obligation valuation and advice - Ongoing updates from our friendly staff - Local and in-house advertising - Immediate inclusion on the Whitegates Huddersfield website and high quality brochures - Advertising on the biggest property websites including Rightmove Being the largest letting agent in Huddersfield with over 1300 properties managed and the largest Whitegates Office nationally, we pride ourselves on our customer service to our clients & are well equipped to ensure your expectations are met.
Every review we hold for the Huddersfield office, from every platform, shown as written. First names only.
5/5
GoogleBoth Angela's have been fantastic through out the sale. Took a while to agree on the sale but the Angela's handled communations brilliantly with the sellers. Big thanks John
John, thanks for your kind comments. We worked hard to ensure your purchase was successful and we are so pleased this came to fruition for you. We hope you are very happy in your new home.
5/5
GoogleBoth Angela's have been fantastic through out the sale. Took a while to agree on the sale but the Angela's handled communations brilliantly with the sellers. Big thanks John
John, thanks for your kind comments. We worked hard to ensure your purchase was successful and we are so pleased this came to fruition for you. We hope you are very happy in your new home.
5/5
GoogleHave used Whitegates on and off over many years - always a good experience, and Chan is super supportive
Dear Jlynn, Thank you for your kind words. Warm regards
5/5
GoogleI have been working with Megan from Whitegates and she has been absolutely fantastic! They have made the moving process so easy and I would highly recommend. I'd certainly use again if I was to move π β¦
Thank you for the review
1/5
GoogleGuys....worst service...very rude people....they gave me the house where equipments were even not working properly ...no one was available at the property to recieve and show me the property.....I suggest no one should purchase or rent home from whitegates....I won't even rate them with one star
We gave you up to date service through out. We are sorry that you felt this way however, this property is a let only property and you were informed that the managing agent for that property would not be available to hand over the keys due to your work schedule. If there are any issues within your property you would need to take this up with the management company directly. This review is not valid!
1/5
TrustpilotI had a very frustrating experienceβ¦
I had a very frustrating experience dealing with Whitegates.
5/5
GoogleRenting process was fast, orderly and simple. Been living in the apartment for 1 week now, so far all seems good. I would recommend Whitegates for those looking for a standard renting experience as there are no surprises.
Thank you for the review, we hope you have settled in well to your new home
5/5
GoogleJust bought my first home that was on the market with Whitegates. They have been so very helpful all the way through the process, very informative, would stop at nothing to help assist me with my enquiries in any way possible. I dealt with a lady called Angela and I canβt thank her enough for making the process as stress free as possible for me!PositiveResponsiveness, Professionalism, Value
Hi Mariah, thank you for the kind words and we hope the move went well! All the best, Whitegates Sales Team.
1/5
GoogleSold my house and needed somewhere to rent. From the start to end it has been the worst company and people I have ever had to deal with. They charge for everything...I could accept it if they provided a (good) service. Luckily for me the landlord was good otherwise it would have been nightmare of 6 months to deal with the company. 1 star is lowest google allows me...they donβt even deserve that.
Good Morning DAU Gaming, I cant seem to find your name on our system, can you please email me over the details of the property you rented so I can look into your concerns. huddersfieldlettings@whitegates.co.uk
1/5
GoogleSold my house and needed somewhere to rent. From the start to end it has been the worst company and people I have ever had to deal with. They charge for everything...I could accept it if they provided a (good) service. Luckily for me the landlord was good otherwise it would have been nightmare of 6 months to deal with the company. 1 star is lowest google allows me...they donβt even deserve that.
Good Morning DAU Gaming, I cant seem to find your name on our system, can you please email me over the details of the property you rented so I can look into your concerns. huddersfieldlettings@whitegates.co.uk
5/5
GoogleThank you for guiding and helping us through a difficult situation
Thank you for your kind words. We're truly glad we could be there to support you. It's always our goal to provide guidance and reassurance when it's needed most. Please donβt hesitate to reach out if we can help in any way going forward.
1/5
GoogleSold my house and needed somewhere to rent. From the start to end it has been the worst company and people I have ever had to deal with. They charge for everything...I could accept it if they provided a (good) service. Luckily for me the landlord was good otherwise it would have been nightmare of 6 months to deal with the company. 1 star is lowest google allows me...they donβt even deserve that.
Good Morning DAU Gaming, I cant seem to find your name on our system, can you please email me over the details of the property you rented so I can look into your concerns. huddersfieldlettings@whitegates.co.uk
2/5
GoogleI would liked to have made an offer of a piece of land on Lower Finkil Street, HD6 but after 3 calls requesting a call I simply could not get anyone to speak to me about it. Which tells me that the "offers" were probably someone's "friend".
2/5
GoogleI have used Whitegates up until recently to manage some properties. I wouldn't recommend them, they tend to deduct lots of unnecessary fees and use contractors which overcharge. There are other letting agents in the area which manage properties better and vet tenants better
Dear Star, I am unsure who you are however feel free to email me directly chan.khangura@whitegates.co.uk . We are not the cheapest agent nor are we the most expensive however I would like to think we are the best. Contractor/material prices have increased considerably over the last few years but again we do hope to source the most competitive quotes. All our landlords are provided with a free eviction cover to avoid legal costs in case there are issues. I look forward to hearing from you, Regards
1/5
YellSc*m
Shoddy excuse for a estate agent, currently in the process of deposit refund which has so far taken over 1 month despite for being filled out the day after leaving the tenancy.When viewings permitted agents "forgot" to lock the door on multiple occasions.Incredibly unprofessional Jen in the deposit deparment, passive aggresive snarky emails.Avoid at all costs.3 months later and still no deposit return and Tracey Nelson at this "company" use slimy sc*mbag tactics to reset timers on DPS. Theres a reason all the good reviews are scummy landlords
5/5
GoogleThey have managed my property for many years and have always been on the ball. Tenants have been very happy too. Hudderfield can be a difficult market but with a good managing agent you can be confident.
Thank you for the amazing review!
5/5
GoogleFantastic experience so far. Chan(our agent) was helpful from the beginning of our rent, explaining clearly what we can and can't do. Highly recommended.
Many thanks for your comments and support. Regards Whitegates
1/5
GoogleHow the do: They ask for holding deposit . They don't reserve the property. They get the references. However, they say they don't and that cannot contact with references (because of corvid19) . They don't rent the property (poor landlord!); they keep the money for them; with no reason, that is to say, stealing. Apart, when -at last!- someone answer , is a very rude person.NegativeResponsiveness, Quality, Professionalism, Value
This isnt true, the client applied after a virtual viewing and the property was marked as let agreed. However her employer would not confirm any income, the applicant also confirmed via email that she was satisfied with our customer service and tried to even offer ourselves a "gift" if we gave her the property! She also refused to provide any further contact details for her employer or a contract of employment. We therefore do not see this review as valid!
1/5
TrustpilotRubbish donβt rent with them
Absolutely rubbish still not come out so we can watch tv channels said they come by Easter never did and now doing viewings with out giving us a notice and they will be coming in whilst both me n my partner will be at work.And put our rent up because apparently were getting a new landlord so they feel the need to put our rent up to Β£550 for a 1 bedroom apartment disgusting and also to they say the irownworks apartments are modern there not ever one has a water boiler and you have to wait an hour for it just to warm up to take a bath shower or do your pots.They ainβt helpful at all either want something fixed or doing well your answer from them is baso do it yourself.
1/5
GoogleWorst agency in Huddersfield.irresponsible staff and manager regarding agreed contract. Never try this agency.I am going to make compliant against them and lanlord for moldy and dirty apartment at Melting point HD1.
Hi, your contract and advertisement stated the property is not managed by us, any maintenance issues need to be direct with your landlord. Each time you called we contacted your landlord and asked he contacted you about it, he even came to meet you at the property. We also asked for the inventory to be sent to you again. The apartment on inventory was fine and no issues reported. The property is taken as seen and was the same condition as it was when you viewed it. We have done everything needed and more for you in regards to this. We are disappointed with your review. You need to take up issues with the property now direct with your landlord going forward as the property is let only.
1/5
GoogleI will never try and rent a house or buy with whitegates ever. Applied for a house, paid the holding fee and completed the application. Due to a recent CCJ which I was not aware of, my application was automatically rejected. They have kept my holding fee and I have lost out. I always pay rent and bills, and due to the CCJ going to an old adresss it was not something I knew about so therefore I did not withhold any information. I should have been able to provide a guarantee or pay 6 months up front but this option was not given. Absolutely devastated.
5/5
GoogleReally helpful team and a pleasure working with them. Very accommodating to support us and many tenants, found they went above and beyond to resolve issues and out of their way to help with appointments.
1/5
GoogleHonestly some of the most rude & condescending people Iβve ever had the misfortune of dealing with. I donβt know how they manage to hire the rudest people cos itβs more than just one person. Seriously if you have a chance to go with another agency DO IT! You will regret being stuck with these
Dear Reapz1212, Unfortunately we cannot find you on our system. Our apologies if you feel the service was not satisfactory however as the leading agent in Huddersfield we are always happy to help any customer. Feel free to contact us on 01484 548126 if you wish to discuss further. Kind regards Whitegates Huddersfield & Brighouse
1/5
GoogleTook over the last week of my tenancy from Easy Lettings, then charged me Β£80 for a window latch that was already broken when I moved in (and that was reported as broken!) Β£80 for a window latch, without providing proof of an invoice? Avoid this company at all costs. EDIT: Whitegates refunded the amount AFTER this review was left. I'd still steer clear of this company.
Hi Rory G, Thanks for your comments, as you are aware this was discussed again with the landlord and these monies wasn't deducted from the deposit. If the monies was deducted from the deposit an invoice would be supplied to yourself as we explained. If you feel you wish to discuss this further please contact the office on 01484 452314 or email your concerns to Emily.baxter@whitegates.co.uk. Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Whitegates's Huddersfield office has 515 reviews across three platforms: 448 on Google, 9 on Yell, 58 on Trustpilot.
Whitegates Huddersfield is rated 3.2 out of 5 across all 515 reviews, and 3.3 out of 5 on Google from 448 reviews.
Whitegates Huddersfield, 6-7 Cherry Tree Centre, Market Street, Huddersfield, West Yorkshire, HD1 2ET.
