Every review we hold for the Huddersfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolutely disgusting and rubbish
Yet again useless made my partner wait in near enough all day on Saturday had a appointment viewing at 12 to get a new landlord because we still ain’t got one 🙄they never turned up waste of time in my opinion crap communication through email saying oh no his daughter should be outside told my partner to go out and look for them and wow to his suprise no body been emailing them for ages about repairs and what a bloody suprise no warning of them that the man was coming today and I just got out the bath so quickly had to get changed and go down to him because he rang me and what a suprise didn’t do anything other than took photos of what needs to be fixed honestly it’s a joke what me and my partner are paying for this one bed apartment when everything is falling to bits when our tenancyends hopefully we can afford to move somewhere better because £575 is disgusting what we pay and bare in mind we both work but by time we get paid we’re left with barley anything apart from food shop money and that’s it but my warning to people DO NOT RENT WITH THESE !!! And all theywas saying sat when I rang is I’m sorry we’re sorry like oh shut up your always wanting to do viewings and can’t even get a landlord for the place so what does that tellyous bout ur lettings
Lizzy · 28 February 2024
★★★★★ 1/5
GoogleWouldn't use Whitegates to sell your house . Had a guy come to value my house last week . He was very rude and abrupt. Never introduced himself . When showed him round he was very quick and uninterested. He valued it very low. Advised that I get some valuations when I said I had and that they had valued it a lot higher he just said go with them then and got up and walked out. Very poor service but been told since that they are only interested in Rentals. Well they should have said that when the valuation was booked so as I wouldn't have waited my time .
Loraine · 28 February 2020
Agent replied
Dear Loraine
We welcome feedback. Our strategy is to sell the houses that we list, we always aim to meet and exceed expectations. Our Senior Valuer has been operating in the town for over 40 years and has seen it all as they say.
Apologies if his direct approach offended you, I assure you, this would not have been his intention. We have been selling houses in Huddersfield for over 40 years and we pride ourselves in being realistic and securing timely and efficient sales for our vendors for the optimum price.
If you so desire our Managing Director would love to speak to you directly, his name is Chan Khangura and contact 01484 548126
★★★★★ 1/5
GoogleThey have asked me to pay "overdue rent". I transfered straight away in minutes. I relized i have paid twice when i check my bank account 2 week later. First paymant was already on time by standing order one day before they reminded(!) unpaid rent. I called them to ask a refund and why it has happened. The woman on the phone recommended me to check my bank account before making a payment. Then I asked her why do not they check payments before asking people to make another payment. The answer was brilliant; "Don't tell me what I have to do!"
Hlk · 28 February 2020
Agent replied
Dear Sir
As you will be aware we adhere to strict codes of practise in relation to client monies and have a CMP account regulated by the Association of Residential Letting Agents (ARLA). I do feel you have been rather economical in respect of the facts of the above. The rent is due on the 23rd and was not received. We therefore chased the outstanding amount. You then made two payments on the same day (26th). Clearly this wasn’t intentional by yourself however we do recommend that a standing order is set up to avoid such issues. As you are aware this is not the first time we have had to chase you regarding late payments.
The issue has now been resolved and you have received back the payment when requested. Please do contact me if you have any further queries reference this matter. Regards,
Chan Khangura
Managing Director
Whitegates Estate Agents
01484 548126
★★★★★ 1/5
GoogleBad experience with Whitegates Huddersfield.
Rented a house for 11 months.. return of the Deposit. First they said that there are items in the shed, but these were here before I moved in ( luckily I had prove) I had the house cleaned (end of tenancy ) before I moved out, but they still had things to add on their final report. (Grass to long and to wet) , dust on sideskirts, oven greasy, items behind radiator, bathroom needs professional cleaning etc.
I really think the final inspector of whitegates did something or used some old photos because the property was cleaned and they didn't let me see what they had noticed and this makes me suspicous.
Even the landlord said that the property was in a bad condition but I had it in a better condition than the property was when we moved in.
Ok. But what happend next just makes me mad.
Me my spouse and 2 little childeren came home and noticed that there was no power, strange as it was there were lights but nothing in the sockets, so the fridge/freezer was off. I had checked the electric meter and called scottishpower but they had no problems in the area. So I called the landlord and explained. Well after a photo exchange he found out that a switch was disabled and after enable it everything worked but after a while the power went out again. We found out that there was a water leaking through the ceiling and the landlord didn't want to sent someone out because of the sunday rate and someone would come monday. I have 2 kids and there was water dripping through the smokealarm and the best thing ( safest) things was to disable it and disconnect it. Now whitegates and the landlord want to charge me money for this. 288 pounds!! I saved them fire hazards.
I even had viewings done for whitegates so the property would let soon after we left( sometimes 4 viewings a day) Total of 13 viewings in 5 days sometime the agent of whitegates didn't even come and I had to show the future tenants around.
Wel whitegates all smiley faces and kind behaviour untill they have to return the deposit money.
Never in my life whitegates again. I had rented through agency before and never had deal with things like this. Greedy people who wants to eat some of the deposit money.
Nabeela · 28 February 2020
Agent replied
Dear Nabeela, There are two sides to every story. We do not manage your property nor do we have any financial gain in obtaining any deposit. As you are aware the house was not left in the condition it was given to you. The DPS will adjudicate in the matter as that is where the deposit is held.
★★★★★ 5/5
GoogleVery professional used as both landlord and vendor for many years. Would highly recommend Whitegates and Chan the MD has a wealth of knowledge and his skills are second to none. 😉
Deborah · 28 February 2020
Agent replied
Hi Deborah, Many thanks for comments, we hope we can continue to do business with yourself !
★★★★★ 5/5
GoogleWhitegates Huddersfield have managed our property for almost 10 years and we have no complaints. We decided to sell our property and again used Whitegates Huddersfield. As we were a long standing client the cost of selling our property was done so on a reduced fixed fee basis. We encountered numerous problems/delays during the sales process and these issues were handled very professionally by Whitegates Huddersfield, in fact we were ready for pulling out of the sale and going back to letting our property but it was only due to the "above and beyond" efforts/expertise of Angela Gledhill which actually "saved the day" and our house was sold. Thankyou Whitegates Huddersfield.
John · 28 February 2020
Agent replied
John, thank you for taking the time to provide a review, we really do appreciate it. Despite a few challenges along the way, we are so pleased everyone's hard work came to fruition and you finally got the sale you deserved. We hope to be of assistance again should be need arise in the future.
★★★★★ 5/5
GoogleMatching responsiveness with quality and careful checks, by a thorough and competent knowledge of their tasks, with politeness and amicably
Stavros · 3 May 2025
Agent replied · 4 May 2025
Thank you for your thoughtful review. We're delighted to hear that our responsiveness, attention to detail, and professionalism made a positive impression. Providing quality service with courtesy and care is always our goal. We truly appreciate your feedback and support!
★★★★★ 1/5
GoogleShoddy excuse for a estate agent, currently in the process of deposit refund which has so far taken over 1 month despite for being filled out the day after leaving the tenancy.
When viewings permitted agents "forgot" to lock the door on multiple occasions.
Incredibly unprofessional Jen in the deposit deparment, passive aggresive snarky emails.
Avoid at all costs.
Gordon · 15 May 2023
Agent replied · 1 June 2023
Dear Gordon
We do not have anyone on our system who has recently left a property with your name, feel free to contact the office to provide further clarification
★★★★★ 5/5
TrustpilotA Good experience all round
A Good experience all round
Explained process and were supportive
From start to finish. Megan was always on hand with her wealth of knowledge and experience
David · 2 June 2024
★★★★★ 5/5
GoogleLiam and Chan at Whitegates have been excellent - customer service is friendly, helpful and they give sound professional and unbiased advice which is very welcome. Highly recommend this brilliant local firm.
Mehboob · 22 January 2024
★★★★★ 5/5
GoogleFirst class- I have used Whitegates several times to find a property to let and always found them very helpful and professional. I would definitely recommend them to friends and family. They also have an extensive range of properties. Keep up the good work guys
Abbas · 21 March 2024
Agent replied · 23 April 2024
Thank you for the great review!
★★★★★ 1/5
GoogleDon’t sign, pay or believe Whitegates until you see that everything promised is provided.
Since moving to Huddersfield in 2016 I am shocked at the morality of estate agents and the tricks they imply against students and professionals. None of the staff deserve to be associated as ‘professionals’ and should be ashamed at themselves for providing such a disgraceful service.
Whitegates manage a lot of the properties yet do not know the first thing about providing a service let along a quality one, it is shocking that landlords even use them and trust them to maintain their properties. The incompetence is staggering and the staff lack the basic administration, customer service and business skills; enough to make Entry Level 3 holders look like Master Students.
The Manager completed the same business management degree I am doing and as previous manager I would expect him to show more passion for his role and lead by example, to take care of the residents that rely on estate agents to do their job. Instead of advertising their awards, which is a joke to comprehend that Huddersfield are the winners in the company, they should instead be focusing on advertising the right information and invest in a better data management system. Just take a look at the reviews and you will see that every tenant, every customer complaint and issue is ‘not on their system’.
Before Whitegates reply back to this review and say I’m not on their outdated and poorly maintained system, I will state that I lived in Flyboat Flats from April to September 2017 which was a disgrace. No doubt when I finish my Placement Year that my property will be let by Whitegates and as a customer I demand absolute clarity and no contract will be written; no money paid until the property is to the standard they promise. Whitegates also need to clean their property profiles; just a look on Rightmove and you can see the discord between their locations, prices and descriptions.
Be careful, the pictures of a property will look nothing like what you see, yet they maintain the farce that the pictures are recent. Seeing as a few colleagues live in Whitegate ‘managed’ properties, I see first-hand what 2018 Whitegates are capable of - Refurbished means; a broken fence is an open garden; spider infested bathroom is a nice view of wildlife; and restricted wifi is access to the fastest broadband available ‘at the property’.
Whitegates business model is to take as long as possible to fix a problem, to buy the worse appliances possible, deny any and all faults to a property, and charge ridiculous cleaning charges for one thing when the tenant left the property in a better condition than was let out. Clarity, service and speed is not the Whitegates way; neglect, ignore and lie is.
It’s time for Whitegates to get their act together and manage their properties properly. The tenants of Huddersfield have endured enough and deserve to be treated with respect.
My sincere advice to Whitegates
Stop lying, own up to your mistakes. The best thing to change your image is acknowledgment and to invest in delivering actual service. Manage your data in a standardised fashion; make it mandatory for every employee to name files in YYYYMMDD so information is recorded and found easily. When tenants have issues, follow through with them.
You are being paid for a service, it is your duty to provide it and when your best is not enough, invest in employee training. Make a database of all your managed properties with all the issues logged in. Inform the landlords of issues if it is their responsibility to sort out and keep them honest and to a schedule. The tenants are paying fees, waiting for months to have a basic service met and request answered in good faith.
If you, Whitegates, cannot fulfil your duty then it is in the public’s best interest to know where to find the right information to sue you. You have misrepresented information, failed to carry out property inspections, provided false statements of facts and induced tenants into a contract that you breached.
Be Better
Jaden · 25 May 2019
Agent replied
Good Afternoon Mr Clark,
We always welcome constructive feedback on our services are deeply saddened you have felt the need to leave this review.
We would firstly like to address the ‘outdated poorly maintained system’ comment, we are only able to respond to comments left by a tenant or landlord who has had a transaction with us, many of the comments left on google reviews have been left with a different name or by a family or friend who we are unable to verify. We would like to reassure everyone we do have an up to date and maintained system and we have been able to allocate other tenancies from verified names left on google reviews, we have found your name and your tenancy on our system and can see that you rented the property you have stated with two other tenants.
As you are aware this particular property was part managed and not fully managed with our client having his appointed intermediary and all repairs / maintenance was conducted by them and not by Whitegates. To their knowledge during your residence all repairs were conducted in a timely fashion and hence we are at a loss why you have written this complaint, especially since you tenancy ended over a year ago.
In regards to you comment about our properties and the discord between the locations, prices and descriptions all properties are marketed and described in good faith as accurately as we can, photos are taken before a tenant occupies the property and a full written inventory is documented too in which the tenant gets a copy given to them on the day which they sign the contract. The tenant then has 7 days to return this inventory with any amendments with photographic evidence, so we can document any changes to ensure no charges are held against your deposit at the end of the tenancy.
As the largest letting agent in Huddersfield our aim is to ensure all our customers & clients are given the best possible service. We apologise if you feel your tenancy didn’t lead up to your expectations, if you would to discuss this further, please don’t hesitate to contact the office on 01484 452314 or email emily.baxter@whitegates.co.uk who is the lettings manager.
★★★★★ 5/5
GoogleGood company to deal with. The staff team in the office were really helpful and made the whole process of renting very straightforward. Everything went smoothly and we are happy in our new home.
John · 1 December 2023
★★★★★ 1/5
GoogleDon’t sign, pay or believe Whitegates until you see that everything promised is provided. Since moving to Huddersfield in 2016 I am shocked at the morality of estate agents and the tricks they imply against students and professionals. None of the staff deserve to be associated as ‘professionals’ and should be ashamed at themselves for providing such a disgraceful service. Whitegates manage a lot of the properties yet do not know the first thing about providing a service let along a quality one, it is shocking that landlords even use them and trust them to maintain their properties. The incompetence is staggering and the staff lack the basic administration, customer service and business skills; enough to make Entry Level 3 holders look like Master Students. The Manager completed the same business management degree I am doing and as previous manager I would expect him to show more passion for his role and lead by example, to take care of the residents that rely on estate agents to do their job. Instead of advertising their awards, which is a joke to comprehend that Huddersfield are the winners in the company, they should instead be focusing on advertising the right information and invest in a better data management system. Just take a look at the reviews and you will see that every tenant, every customer complaint and issue is ‘not on their system’. Before Whitegates reply back to this review and say I’m not on their outdated and poorly maintained system, I will state that I lived in Flyboat Flats from April to September 2017 which was a disgrace. No doubt when I finish my Placement Year that my property will be let by Whitegates and as a customer I demand absolute clarity and no contract will be written; no money paid until the property is to the standard they promise. Whitegates also need to clean their property profiles; just a look on Rightmove and you can see the discord between their locations, prices and descriptions. Be careful, the pictures of a property will look nothing like what you see, yet they maintain the farce that the pictures are recent. Seeing as a few colleagues live in Whitegate ‘managed’ properties, I see first-hand what 2018 Whitegates are capable of - Refurbished means; a broken fence is an open garden; spider infested bathroom is a nice view of wildlife; and restricted wifi is access to the fastest broadband available ‘at the property’. Whitegates business model is to take as long as possible to fix a problem, to buy the worse appliances possible, deny any and all faults to a property, and charge ridiculous cleaning charges for one thing when the tenant left the property in a better condition than was let out. Clarity, service and speed is not the Whitegates way; neglect, ignore and lie is. It’s time for Whitegates to get their act together and manage their properties properly. The tenants of Huddersfield have endured enough and deserve to be treated with respect. My sincere advice to Whitegates Stop lying, own up to your mistakes. The best thing to change your image is acknowledgment and to invest in delivering actual service. Manage your data in a standardised fashion; make it mandatory for every employee to name files in YYYYMMDD so information is recorded and found easily. When tenants have issues, follow through with them. You are being paid for a service, it is your duty to provide it and when your best is not enough, invest in employee training. Make a database of all your managed properties with all the issues logged in. Inform the landlords of issues if it is their responsibility to sort out and keep them honest and to a schedule. The tenants are paying fees, waiting for months to have a basic service met and request answered in good faith. If you, Whitegates, cannot fulfil your duty then it is in the public’s best interest to know where to find the right information to sue you. You have misrepresented information, failed to carry out property inspections, provided false statements of facts and induced tenants into a contract that you breached. Be Better
Jaden · 28 March 2019
Agent replied
Good Afternoon Mr Clark, We always welcome constructive feedback on our services are deeply saddened you have felt the need to leave this review. We would firstly like to address the ‘outdated poorly maintained system’ comment, we are only able to respond to comments left by a tenant or landlord who has had a transaction with us, many of the comments left on google reviews have been left with a different name or by a family or friend who we are unable to verify. We would like to reassure everyone we do have an up to date and maintained system and we have been able to allocate other tenancies from verified names left on google reviews, we have found your name and your tenancy on our system and can see that you rented the property you have stated with two other tenants. As you are aware this particular property was part managed and not fully managed with our client having his appointed intermediary and all repairs / maintenance was conducted by them and not by Whitegates. To their knowledge during your residence all repairs were conducted in a timely fashion and hence we are at a loss why you have written this complaint, especially since you tenancy ended over a year ago. In regards to you comment about our properties and the discord between the locations, prices and descriptions all properties are marketed and described in good faith as accurately as we can, photos are taken before a tenant occupies the property and a full written inventory is documented too in which the tenant gets a copy given to them on the day which they sign the contract. The tenant then has 7 days to return this inventory with any amendments with photographic evidence, so we can document any changes to ensure no charges are held against your deposit at the end of the tenancy. As the largest letting agent in Huddersfield our aim is to ensure all our customers & clients are given the best possible service. We apologise if you feel your tenancy didn’t lead up to your expectations, if you would to discuss this further, please don’t hesitate to contact the office on 01484 452314 or email emily.baxter@whitegates.co.uk who is the lettings manager.
★★★★★ 5/5
GoogleI've got to admit I was very sceptical about whitegates after reading some of the poorer reviews on here but I delved deeper by clicking on some of the profiles. Many of the people leaving bad reviews seem to do the same everywhere they go so I simply thought I'd test the water myself (besides i didn't have a choice since the property was for sale with Whitegates lol). I purchased a property through this branch following good work from the Wakefield branch on a rental. The staff at Huddersfield appear extremely busy due to the nature of the office but they couldn't do enough to help. They were polite, efficient and even followed up after completion. Will definitely be using you guys again 👍
Pav · 28 March 2019
Agent replied
Many thanks for your kind words and support.
★★★★★ 5/5
GoogleI've got to admit I was very sceptical about whitegates after reading some of the poorer reviews on here but I delved deeper by clicking on some of the profiles. Many of the people leaving bad reviews seem to do the same everywhere they go so I simply thought I'd test the water myself (besides i didn't have a choice since the property was for sale with Whitegates lol).
I purchased a property through this branch following good work from the Wakefield branch on a rental.
The staff at Huddersfield appear extremely busy due to the nature of the office but they couldn't do enough to help. They were polite, efficient and even followed up after completion. Will definitely be using you guys again 👍
Pav · 28 February 2019
Agent replied
Many thanks for your kind words and support.
★★★★★ 5/5
GoogleVery satisfied with the service Whitegates provided. They were very helpful throughout the entire sale process. Very responsive over emails, usually they responded next working day if not in the same day. They were very flexible with all my requests. Would very much recommend them.
Radu · 24 February 2024
Agent replied · 14 March 2024
Thank you for the amazing review!
★★★★★ 5/5
Googleteam was nothing but helpful i wanted to sell my rental property and the staff in both were incredibly helpful!
Anonymous · 13 February 2026
★★★★★ 5/5
GoogleHighly Recommended! Can I say, once again, it has been a pleasure to have you and your Team work on my letting brief. You have been professional, prompt and helpful - all the signs of a great Team! This is why Whitegates in Huddersfield are the No:1 Letting Agents and Estate Agents. They deliver on their promises of high quality service!
Austin · 27 November 2022
Agent replied
Thank you for your kind review, it is greatly appreciated - we look forward to working with you again in future!
★★★★★ 5/5
GoogleWhitegates have been managing my residential properties for a few years now having taken over from a previous agency. I am really impressed with the attention and service that I receive as a landlady which represents excellent value for the fee that they charge.
Any repairs are advised promptly so my tenants are not made to wait unnecessarily, communication from tenants is passed on immediately, I am given sound advice on market trends and rents to command and when a property becomes vacant they have good marketing coverage to get it let asap.
Lovely people to deal with also.
I would not hesitate to recommend.
Lidia · 6 December 2023
★★★★★ 1/5
GooglePoor customer service, don't help with repairs or organise assistance to resolve issues. No support and poor staff customer care throughout. Very picky with minor wear and tear just to claim money back from tenants Avoid....
Dave · 29 July 2024
Agent replied · 2 August 2024
We are sorry you have felt like this, we compare the check in and check out for any claims the landlord may want to claim for. At the end of the day it is the landlords decision if they want to claim for anything we are just the middle ground.
We wish you the best for the future
★★★★★ 5/5
GoogleWhitegates Huddersfield have assisted in valuing a property that was undergoing probate. They were very responsive and explained all of the options available to achieve the best price for the Estate. They even attended the property out of the usual office hours to accommodate going above and beyond what was expected. Would definitely recommend using Whitegates Huddersfield.
Nicola · 13 January 2025
★★★★★ 1/5
TrustpilotUnreliable
Arranged a viewing for 12 30. Agent phoned at 12 to cancel. We were already on our way. The viewing was for a property we agreed to purchase
Angela · 30 November 2025
★★★★★ 5/5
GoogleHi
I cannot fault the pleasant, professional attitude of Linsey Swanapoel. She has gone over and above with an ongoing issue. She is always extremely helpful thorough and a pleasure to deal with.
Charles · 11 October 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
