How many reviews does Whitegates Huddersfield have?

Whitegates's Huddersfield office has 514 reviews across three platforms: 448 on Google, 9 on Yell, 57 on Trustpilot.

What is Whitegates Huddersfield's rating?

Whitegates Huddersfield is rated 3.2 out of 5 across all 514 reviews, and 3.3 out of 5 on Google from 448 reviews.

Where is Whitegates's Huddersfield office?

Whitegates Huddersfield, 6-7 Cherry Tree Centre, Market Street, Huddersfield, West Yorkshire, HD1 2ET.

Trusted Agent profile · Huddersfield · West Yorkshire

Verified

Whitegates Huddersfield reviews

3.2

★★★★★

514 reviews across 3 platforms

6-7 Cherry Tree Centre, Market Street, Huddersfield, West Yorkshire, HD1 2ET

Part of Whitegates, see every office.

Whitegates's office in Huddersfield, West Yorkshire, at 6-7 Cherry Tree Centre, is rated 3.2 out of 5 across 514 reviews on three platforms, including 448 Google reviews rated 3.3.

3.3 / 5

448

Reviews on Google

This office

2.3 / 5

Reviews on Yell

This office

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

About Whitegates Huddersfield

Property is our passion and we have been renting and selling homes in Huddersfield for over 45 years. We have earned a reputation for providing a first class service and the very highest levels of customer satisfaction, delivered by teams of skilful, trained, highly motivated property professionals and we're proud to have been awarded the Whitegates Brand Leader award annually since 2016. Instruct Whitegates to sell or rent your home in Huddersfield and you get all of the following benefits, plus more: - All our years of local expertise - Free, no obligation valuation and advice - Ongoing updates from our friendly staff - Local and in-house advertising - Immediate inclusion on the Whitegates Huddersfield website and high quality brochures - Advertising on the biggest property websites including Rightmove Being the largest letting agent in Huddersfield with over 1300 properties managed and the largest Whitegates Office nationally, we pride ourselves on our customer service to our clients & are well equipped to ensure your expectations are met.

Reviews

Every review we hold for the Huddersfield office, from every platform, shown as written. First names only.

1/5

Google

Honestly some of the most rude & condescending people I’ve ever had the misfortune of dealing with. I don’t know how they manage to hire the rudest people cos it’s more than just one person. Seriously if you have a chance to go with another agency DO IT! You will regret being stuck with these

Reapz1212 · 5 August 2022

Agent replied

Dear Reapz1212, Unfortunately we cannot find you on our system. Our apologies if you feel the service was not satisfactory however as the leading agent in Huddersfield we are always happy to help any customer. Feel free to contact us on 01484 548126 if you wish to discuss further. Kind regards Whitegates Huddersfield & Brighouse

1/5

Google

Took over the last week of my tenancy from Easy Lettings, then charged me £80 for a window latch that was already broken when I moved in (and that was reported as broken!) £80 for a window latch, without providing proof of an invoice? Avoid this company at all costs. EDIT: Whitegates refunded the amount AFTER this review was left. I'd still steer clear of this company.

Rory · 27 March 2020

Agent replied

Hi Rory G, Thanks for your comments, as you are aware this was discussed again with the landlord and these monies wasn't deducted from the deposit. If the monies was deducted from the deposit an invoice would be supplied to yourself as we explained. If you feel you wish to discuss this further please contact the office on 01484 452314 or email your concerns to Emily.baxter@whitegates.co.uk. Thank you

1/5

Google

Rory · 28 February 2020

Agent replied

1/5

Google

Useless. Every time I've asked for even the simplest of services they've never come through. I've used them for years, but not out of choice. Each time I've moved somewhere and Whitegates has been in charge I've known that the process would be arduous. I just...I can't count how many times they've let me down. Seriously, if you have a choice, go elsewhere; maybe you'll deal with competent people.

Tom · 28 March 2019

Agent replied

Many thanks for your comments, I have looked our system and we do not have your name down as a tenant, please can you email your concerns through to Emily.baxter@whitegates.co.uk, regards Whitegates

1/5

Google

Tom · 28 February 2019

Agent replied

Many thanks for your comments, I have looked our system and we do not have your name down as a tenant, please can you email your concerns through to Emily.baxter@whitegates.co.uk, regards Whitegates

1/5

Google

worse service i received from manager olivia took them 16 days to give auswer which they could of gone first day. but rip off service. if there was option of 0 star i would given that

Muhammad · 20 January 2024

Agent replied · 8 February 2024

Our referencing is held with another company as stated to you on numerous occasions. When your referencing came back we gave you the opportunity to amend this direct with the referencing company. This was avoided as you needed to prove the companies house for employment. We did everything in which we could, unfortunately you were unable to get the property because of this and therefore have left a bad review. We are one of the leading agents and move many people into properties, unfortunately we were unable to move you in but wish you all the best for the future.

5/5

Google

I've know Whitegates for over four years and they have never failed to deliver. Especially the general manager Tracey Nelson she has been very helpful and informative I will recommend Whitegates to anyone they have wonderful and amazing workers. 👏 They are the best agency ever …

Jerome · 9 April 2023

Agent replied · 2 May 2023

Dear Jerome, Thank you for your review, are delighted to hear of your positive experience with Whitegates - always here to help!

1/5

Google

If you could vote 0 I would! Absolute shambles of a company shocking customer service never sorted issues with the house we was in and messing about with return of deposit trying to say 6 bulbs are estimated at £100 may aswell get a black and white striped uniform, jokers

Michael · 14 November 2024

1/5

Google

Awful place. Avoid at all costs. Do not care about their tenants and are poor at sorting any repairs - even ones that are a heath and safety risk response: unfortunately at the time of any issues you are not bothered, only when you receive a review do you seem slightly interested

Katherine · 16 August 2022

Agent replied · 16 August 2023

Dear Katherine, We are sorry to see that you aren't satisfied with our service, if you would like to contact our office we are happy to discuss any issues you would like to raise. Kind regards.

1/5

Yell

Horrible agents

Don't have much to say except renting with this company has been the worst experience of my life. From no repairs being done to Tracey Nelson being on a power trip she will speak to you in such a demeaning and disrespectful tone. The agency is full of bullies and because of them I'm leaving Huddersfield as a whole never in my life have I experienced such from a business. Read the Google reviews

TrevorN-86 · 11 July 2023

1/5

Trustpilot

Exceptionally bad

Exceptionally bad, Congrats Chan on hiring the worst people in huddersfield.

Gordon · 22 May 2024

5/5

Google

The Huddersfield Whitegates team have been absolutely fantastic. They have been so helpful, nothing is a bother to them. I have really been made to feel like a highly valued customer. The attitude of all staff who have helped us has been so refreshing. I cannot recommend this team highly enough. Thank you so much for making us feel so supported throughout the sale process.

P · 1 May 2019

Agent replied

It was an absolute pleasure to deal with you Paul, we are pleased everything worked out well for you. We appreciate your business and we look forward to assisting again in the future should the need arise.

5/5

Google

Having been a Tenant with Whitegates for over 10 years, I can safely say that they have been both professional and courteous at all times. I have no hesitation in recommending them and I am only leaving to look after a friend's flat.

Edwin · 25 April 2023

Agent replied · 2 May 2023

Dear Edwin, Many thanks for your kind words it has been a pleasure working with you for so many years, all the best. Warm regards, Whitegates

1/5

Trustpilot

Don't sign any contracts until you read this

Termination (Withdrawal Fees) are Unreasonable and disproportionate to actual loss incurred. Agents are rude and dismissive. Did not proactively market our property, then were rude about is wanting to leave.

Little · 27 June 2025

2/5

Google

I have used Whitegates up until recently to manage some properties. I wouldn't recommend them, they tend to deduct lots of unnecessary fees and use contractors which overcharge. There are other letting agents in the area which manage properties better and vet tenants better

Star · 6 March 2023

Agent replied

Dear Star, I am unsure who you are however feel free to email me directly chan.khangura@whitegates.co.uk . We are not the cheapest agent nor are we the most expensive however I would like to think we are the best. Contractor/material prices have increased considerably over the last few years but again we do hope to source the most competitive quotes. All our landlords are provided with a free eviction cover to avoid legal costs in case there are issues. I look forward to hearing from you, Regards

1/5

Google

Disgusting agency, definitely not recommend, they leave you on read for days, really poor customer service, I’ve had leaks and mold in the house and they never fixed it, they threaten you if you are late 1 day with your rent.

Mary · 5 February 2025

1/5

Google

Katherine · 27 March 2022

Agent replied

Dear Katherine, We are sorry to see that you aren't satisfied with our service, if you would like to contact our office we are happy to discuss any issues you would like to raise. Kind regards.

2/5

Google

Dear J&R Mullholland, I am sorry to see that you aren't satisfied with our service, due to not leaving a comment we are unsure how we can help, if you would like to raise any concerns to us please contact our office and we will be happy to assist. Kind regards.

J&R · 2 May 2022

Agent replied

1/5

Google

Charge you 30 every 6 month to stay in property. Staff are condescending even though all they do is rent houses they're so far up their own backsides I'm sure they can see their tonsils. One of them being a middle aged woman who I found to be obnoxious and just plain rude. Avoid this company at all costs, you have been warned.

Chrystal · 28 March 2019

Agent replied

Good Morning Chrystal Aum, I cant seem to find your name on our system, can you please email me over the details of the property you rent / rented so I can look into your concerns. huddersfieldlettings@whitegates.co.uk

1/5

Google

Chrystal · 28 February 2019

Agent replied

1/5

Trustpilot

Int'l Students Be Aware>> Arrogant & Rude Customer Service Staff

Dear students, Please be careful before renting through Whitegates. Although they have some good properties, thanks to their Sales effort, some of their customer service employees are very much rude and arrogant as if the international students are the slum dwellers and we have to be pamper them for a piece of apartment or room... It's a gutted experience overall. Especially, there is an employee named Sharon, she's very rude and disrespectful to me, perhaps, because I am an international student. Only because of her behaviour, I have decided to move out of Huddersfield, and in the process of rented house from the Linley and Simpson estate agent (at least they are respectful to students coming from diverse background).Dear Whitegates you stay with your arrogance attitude while I wish to live with my dignity. Thank you.

Sayem · 19 July 2022

5/5

Google

Since I have moved to America I have relied on Whitegate’s Huddersfield to manage the letting of my house through to the sale of the property. I am very grateful for the excellent service I have received.

Philip · 22 July 2023

Agent replied · 29 July 2023

Thank you for your kind words it has been a pleasure working with you!

5/5

Google

Angela was great to deal with and very helpful. Always excellent communication. Thank you

George · 28 February 2019

Agent replied

Thanks for your lovely comments George. Look forward to working with you again in the future if the needs arises.

5/5

Trustpilot

Really impressed

I am really impressed with the way that we were treated by Whitegates. We are really happy in our home and Megan did everything she could to make this experience as smooth as possible.

Ms · 8 April 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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