Trusted Agent profile · Huddersfield, West Yorkshire

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Whitegates Huddersfield reviews

3.2

★★★★★

515 reviews across 3 platforms

6-7 Cherry Tree Centre, Market Street, Huddersfield, West Yorkshire, HD1 2ET

Part of Whitegates, see every office.

Whitegates's office in Huddersfield, West Yorkshire, at 6-7 Cherry Tree Centre, is rated 3.2 out of 5 across 515 reviews on three platforms, including 448 Google reviews rated 3.3.

3.3 / 5

448

Reviews on Google

This office

2.3 / 5

Reviews on Yell

This office

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

About Whitegates Huddersfield

Property is our passion and we have been renting and selling homes in Huddersfield for over 45 years. We have earned a reputation for providing a first class service and the very highest levels of customer satisfaction, delivered by teams of skilful, trained, highly motivated property professionals and we're proud to have been awarded the Whitegates Brand Leader award annually since 2016. Instruct Whitegates to sell or rent your home in Huddersfield and you get all of the following benefits, plus more: - All our years of local expertise - Free, no obligation valuation and advice - Ongoing updates from our friendly staff - Local and in-house advertising - Immediate inclusion on the Whitegates Huddersfield website and high quality brochures - Advertising on the biggest property websites including Rightmove Being the largest letting agent in Huddersfield with over 1300 properties managed and the largest Whitegates Office nationally, we pride ourselves on our customer service to our clients & are well equipped to ensure your expectations are met.

Reviews

Every review we hold for the Huddersfield office, from every platform, shown as written. First names only.

5/5

Google

We have used several Agents for our letting properties around Yorkshire and these are undoubtedly the best. Professional, efficient and a pleasure to deal with. They have now sold our property for us and they did this with the same brilliant level of service. wouldn't hesitate to recommend them.

BRIAN · 27 March 2022

Agent replied

Hi Mia, We're sorry to hear you've been struggling to get hold of us. We are most definitely here & would love to speak to you. If you'd like to come back to us with your contact number, I'll get one of the team to give you a call. Kind Regards, CJ Hole

5/5

Google

Excellent service from Whitegates who recently dealt with the re-letting of our rental property. Great communication and attention to detail which made the whole process run smoothly.

Sarah · 14 February 2024

Agent replied · 17 February 2024

Thank you for the review.

1/5

Google

Awful place. Avoid at all costs. Do not care about their tenants and are poor at sorting any repairs - even ones that are a heath and safety risk response: unfortunately at the time of any issues you are not bothered, only when you receive a review do you seem slightly interested

Katherine · 30 September 2021

Agent replied

Dear Katherine, We are sorry to see that you aren't satisfied with our service, if you would like to contact our office we are happy to discuss any issues you would like to raise. Kind regards.

5/5

Google

Used Whitegates' services for 10 years now as a landlord. Efficient service and very little effort needed from my side. Good communications when changes are needed to existing tenancy. Just the odd approval email when works are requested by the tenant and Whitegates sort everything out.

Steve · 2 August 2022

Agent replied

Dear Steve, Thank you for your kind words, it's a pleasure working with you and we value your ongoing support. Warm regards Whitegates

4/5

Google

These guys are really good and professional! I like Meagan she’s kind and supportive! The process was smooth and now I’m in my house

Tafadzwa · 9 April 2024

Agent replied · 23 April 2024

Thank you for the review

1/5

Trustpilot

ABSOLUTELY AWFUL AND RUBBISH SERVICES (Full Deposit retained involved DBS))

One of the worst experience with White Gates Estate agent, rude staff and manger (Tracey) is even worst. They behave like we are living for free. I paid deposit £805 and they are claiming everything for none sense things which does not even exist. RIP OFF COMPANY STAY AWAY. YOU HAVE TO WAIT DAYS IF SOMETHING NEEDS TO BE DONE. STAY AWAY FROM THESE BUNCH OF RUDE PEOPLE

Mr · 20 June 2023

5/5

Google

We rent from Whitegates and are always impressed with how quickly they sort out issues for us. Very friendly staff, easy to get hold of. I have used a few different agencies over the years for rentals and Whitegates are the best out of themPositiveResponsiveness, Professionalism

Sarah · 29 June 2022

Agent replied

Dear Sarah, Many thanks for your kind words, we are always happy to help. Warm regards

1/5

Trustpilot

Diabolical set of people

I absolutely love my new property but the absolutely worst feature is having to deal with rude, patronising and sheer mean staff at whitegates huddersfield. Their behaviour is really strange towards me and really off. I have never in my life ever been treated like this as I am a good tenant, my previous landlord being on very good terms with him for instance. Had disgraceful attitude to a boiler that they will not fix so having to tell kirklees council to complain about them

Stephanie · 26 February 2022

1/5

Trustpilot

Absolutely awful to deal with

We have had lots of problems, stress and unexpected expense moving into this property. The boiler wasn’t even working. I can’t believe they wouldn’t have known about that. It should have been checked. Trying to get it sorted has been pretty horrendous. Unfortunately everyone we have dealt with has been either clueless, rude, glib, patronising. unprofessional or unhelpful… or all of the above. They don’t keep you informed when there’s an issue . We had to call at least 6 times to try find out whether they were actually doing anything about it. I would not recommend renting from them if you can help it. Eg when asked if there was a fridge at the property was told “if there’s a fridge there when you move in, then it comes with a fridge, and if not then it doesn’t”… hopeless. They couldn’t care less. I have no doubt they will respond saying it’s all our fault, as that seems to be their go-to stance, which again is just not good enough.

CAZH · 18 February 2022

1/5

Google

First offer get accept , than make you wait 2 week. Than it get decline by fake allegation by manager Olivia , would give 0 star

Muhammad · 20 January 2024

Agent replied · 8 February 2024

Our referencing is held with another company as stated to you on numerous occasions. When your referencing came back we gave you the opportunity to amend this direct with the referencing company. This was avoided as you needed to prove the companies house for employment which was not a fake allegation it was told to us and we asked you to prove this. We did everything in which we could, unfortunately you were unable to get the property because of this and therefore have left a bad review. We are one of the leading agents and move many people into properties, unfortunately we were unable to move you in but wish you all the best for the future.

5/5

Google

I have dealt with Whitegates Hudersfield both as a Landlord and a Seller. On both occasions the team have been fantastic. I am based in Ireland so being overseas can be tricky but their communication has always been so consistent, friendly and transparent and have made my situation seamless in all regards. I highly reccomend them.

Niamh · 28 February 2020

Agent replied

Good Morning Niamh, many thanks for your comments ! its pleasure working with you :) Regards Whitegates Team

1/5

Google

They expect a disabled woman to go into the attic, into a badly fitted boiler cupboard to sort the pressure on the boiler as i now have no hot water or heating, when they know full well the boiler us faulty and needs fixing properly.

Melanie · 24 May 2022

Agent replied

Dear Melanie, We are sorry you feel this way, unfortunately tenant's are responsible for increasing boiler pressure, as you tried this and made us aware it still wasn't working we have promptly instructed a plumber to attend. We do not feel your review is justified and it is unacceptable for you to be abusive to our staff members over the phone when we are trying to help. Should you wish to discuss this further please email us at huddersfieldlettings@whitegates.co.uk

5/5

Google

Whitegates have always done what it says on the box for as long as I have known them. In that time we have had admiral assistance with buying, selling and rental situations. Highly recommended.

Bill · 25 May 2023

Agent replied · 1 July 2023

Thanks a lot!

5/5

Google

Thank you to the team at Whitegates, always polite and professional in dealing with them and willing to help wherever possible.

Alice · 1 July 2025

1/5

Trustpilot

Can not solve simple issues

Can not solve simple issues. With more complex issues they give you the silent treatment, it's ridiculous. Will normally get a response like "the landlord has been informed" then weeks and weeks go by with no feedback, no response whatsoever, resulting in nothing being solved or fixed.

Not · 3 July 2024

1/5

Trustpilot

Poor staff communication and attitude

Had a viewing booked for the 3rd May 2024 at 11.30 property was let agreed before I got my viewings and I was not informed as they told me the viewing was for the 2nd May staff were not helpful and argumentative worst estate agents have dealt with by far

Stephen · 3 May 2024

1/5

Google

Olivia at white gates was extremely rude as a general manager at white gates. I’m sure customer service is key.

Ruby · 19 March 2024

Agent replied · 21 March 2024

Hi, I am sorry to hear this, we would like to know more information as we can't find the specific issue. Please call us on 01484 452314 to resolve this Regards Olivia

1/5

Google

Give them less if I could, they ensure they keep your deposit not matter what. They let properties that are up for sale too. Avoid at all costs.

Jools · 19 September 2023

Agent replied · 2 October 2023

We are unsure who you are but clearly it is up to the property owner if they want to let or sell their own property. In regards to the deposit, this is held in our DPS account- only they can adjudicate if there is a dispute

5/5

Google

Whitegates huddersfield.. very polite and fast working. Moving home is so stressful but they ensured my move in was as stress free as possible, extremely happy with the service I received! Emily baxter couldnt have been any more helpful, efficient and understanding as i was without heating and water, this was sorted immediatly. 110% recommend!!

Becky · 28 February 2019

Agent replied

Many thanks for your kind words and support, much appreciated.

5/5

Google

The team at Whitegates Lettings in Huddersfield have been fantastic. They take the time to understand your individual requirements. The staff have been extremely helpful, friendly, and seemed really happy to help out whenever possible. Whitegates have been a breath of fresh air from the experience I had with my last agency, I would highly recommend and use your services again. All the best and thanks for being so efficient and helpful, especially during a pandemic!PositiveResponsiveness, Quality, Professionalism, Value

Deeps · 28 May 2021

5/5

Google

I have always found Whitegates Huddersfield to be a very efficient and helpful company. Both when letting and selling my house. The staff are wonderful and extremely helpful. Highly recommended.

Wendy · 14 February 2025

5/5

Google

Lovely staff, All helped me with any enquiry’s would recommend to anyone looking to find a new home

Eddy · 4 July 2025

5/5

Google

I was kept up to date with who and when viewings were happening. Once the buyer was found I was in the loop about what stage the buying proses was up to. The sale was a very straight forward process.PositiveProfessionalism

David · 3 June 2022

Agent replied · 2 June 2024

Dear David, Thank you for your kind words, it has been a pleasure working with you and hope to do so again in future! Kind regards

5/5

Google

Great customer service. Always someone to deal with any queries. Very polite staff. Go above and beyond. Highly recommended.

Yvonne · 12 June 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Whitegates Huddersfield

How many reviews does Whitegates Huddersfield have?

Whitegates's Huddersfield office has 515 reviews across three platforms: 448 on Google, 9 on Yell, 58 on Trustpilot.

What is Whitegates Huddersfield's rating?

Whitegates Huddersfield is rated 3.2 out of 5 across all 515 reviews, and 3.3 out of 5 on Google from 448 reviews.

Where is Whitegates's Huddersfield office?

Whitegates Huddersfield, 6-7 Cherry Tree Centre, Market Street, Huddersfield, West Yorkshire, HD1 2ET.

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