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★★★★★
515 reviews across 3 platforms
6-7 Cherry Tree Centre, Market Street, Huddersfield HD1 2ET
Part of Whitegates, see every office.
Whitegates's Huddersfield office at 6-7 Cherry Tree Centre is rated 3.2 out of 5 across 515 reviews on three platforms, including 448 Google reviews rated 3.3. Checked 9 October 2026.
Property is our passion and we have been renting and selling homes in Huddersfield for over 45 years. We have earned a reputation for providing a first class service and the very highest levels of customer satisfaction, delivered by teams of skilful, trained, highly motivated property professionals and we're proud to have been awarded the Whitegates Brand Leader award annually since 2016. Instruct Whitegates to sell or rent your home in Huddersfield and you get all of the following benefits, plus more: - All our years of local expertise - Free, no obligation valuation and advice - Ongoing updates from our friendly staff - Local and in-house advertising - Immediate inclusion on the Whitegates Huddersfield website and high quality brochures - Advertising on the biggest property websites including Rightmove Being the largest letting agent in Huddersfield with over 1300 properties managed and the largest Whitegates Office nationally, we pride ourselves on our customer service to our clients & are well equipped to ensure your expectations are met.
Every review we hold for the Huddersfield office, from every platform, shown as written. First names only.
5/5
GoogleAngus and the team at whitegates have been amazing in helping us to sell our home. We would have been lost without Angus. He always bought us quick results and made the whole process less daunting. Would highly recommend! Thank you to Angus and the team
Thank you for your kind review, wishing you all the best with your future endeavours!
1/5
GoogleOne star is generous for these people. We rented a property off of them and there were so many issues with our experience, let’s start with the fact they painted over mould to hide it was there, it took them a year and half to take the let sign down. they were going to get rid of the rubbish they created in the garden before we moved in, this never got done. Now we have managed to get away they are now disputing the deposit, even though in their own tenancy agreement they state that no deductions can be made if we were not contacted 10 days after giving the keys back (we weren’t!). Shocking, greedy landlord, would never rent or buy a property from these people again.
I can see over the time in which you rented from us repairs were carried out at the property. It is shame that after you leave to report this online and not to us directly. In regards to the deposit again this could be discussed with the office again. We wish you the best renting with others in the future.
1/5
GoogleCraig Warren head of property management at whitegates lettings is a very rude man who fits in very well with the rest of the staff in that office. When it comes to having repairs done he will do his utmost best to get out of having the work carried out, he will even ignore communications from you for as long as he can hoping you will just go away, my advice to anyone wanting to rent a property from these people is don’t because they treat their tenants appallingly.
1/5
GoogleReading through the many reviews from tenants, I realize I'm not the only one who has been treated poorly by Huddersfield Whitegates. The staff are absolutely appalling and lack compassion. Sophie, Craig, and Megan are just a few of the worst among a terrible group. This branch in Huddersfield should be shut down. I have shared my story with Citizens Advice, the local media, and three social media platforms in hopes that action will be taken before more people have to endure the same mistreatment from Whitegates. Responding to other people's feedback with comments back about the tenant being in the wrong, the tenant has done this, the tenant has done that, never whitegates fault. Its Google Reviews; everyone has the right to express their opinions. Whatever I say, you'll twist and make out to be the innocent party, as you frequently state, "As the largest letting agent in Huddersfield, our goal is to provide the best possible service to all our customers and clients." However, this is not accurate. I have 5 years worth of filed evidence, including health records, regarding the issues my son and I have faced due to persistent black mold growth, which I attempted to address myself, but ultimately it was Whitegates responsibility. No thermostats on radiators, a hole in the attic and much much more. Your responses seem designed to portray you as the innocent party, knowing that comments made by you cannot be replied to. Well played whitegates, well played 👏 I fully expect you to gaslight and make false claims to sway public perception as witnessed in other reviews, that is guaranteed. But Sophie, Craig and Megan, you should be ashamed of yourselves for praying on vulnerable people and talking to them like they are beneath you. You are nothing but bullies.
5/5
GoogleMegan Swinden was very helpful in helping both me and my partner in our new home. Any problems we have whitegates have sorting it. Changing our washer and shower holder. I'm very happy they are our astate agents.
1/5
GoogleI absolutely love my new property but the absolutely worst feature is having to deal with rude, patronising and sheer mean staff at whitegates huddersfield. Their behaviour is really strange towards me and really off. I have never in my life ever been treated like this as I am a good tenant, my previous landlord being on very good terms with him for instance. Had disgraceful attitude to a boiler that they will not fix so having to tell kirklees council to complain about them Further to the response from whitegates I hope people will make their own minds up about how real or relevant my complaints are/were, just to clarify it took 8 months to mend the boiler. I moved in to a freezing property and got shouted at for ringing to complain about no heat in wintertime. Thank god im moving out so i never have to deal with these obnoxious clowns ever again.
This is clearly not the case, we have recorded conversations and emails which are contrary to the writer's review. We have explained in regards to the boiler that the engineer has ordered a new part which will not arrive on Saturday afternoon! Unprecedented times indeed!
1/5
GoogleWorst ever letting agency. They tray to take money from deposit for something that not exist. AVOID. L.E. like I can't reply to the answer, I will write hier : No, I wasn't agree with that 10£ for "missing bulbs" because I have let much more bulbs that I found on that house. Landlord was all ok, but agency WORST EVER
Good Afternoon Tomoiaga, I can see that you have been one of our past tenants for a LET ONLY property, all deductions made was agreed by yourself and the landlord. If at any point you wish / wished to dispute this through the DPS, you can submit your evidence to them. The DPS are there for the tenants as well as landlords. As the property is a let only and you wish to discuss this further please contact your landlord. Regards Whitegates Huddersfield
1/5
GoogleWorst ever letting agency. They tray to take money from deposit for something that not exist. AVOID. L.E. like I can't reply to the answer, I will write hier : No, I wasn't agree with that 10£ for "missing bulbs" because I have let much more bulbs that I found on that house. Landlord was all ok, but agency WORST EVER
Good Afternoon Tomoiaga, I can see that you have been one of our past tenants for a LET ONLY property, all deductions made was agreed by yourself and the landlord. If at any point you wish / wished to dispute this through the DPS, you can submit your evidence to them. The DPS are there for the tenants as well as landlords. As the property is a let only and you wish to discuss this further please contact your landlord. Regards Whitegates Huddersfield
5/5
GoogleAs a landlord with multiple properties, I rely on Whitegates for their efficient and proactive management. They handle tenant issues swiftly and keep me well-informed about everything. I truly appreciate the personal touch they bring to the service, always going the extra mile to ensure my properties are well cared for. Highly recommended!
Thank you so much for the lovely feedback! We're delighted to have helped you with management of your properties and look forward to working with you for many more years to come.
1/5
TrustpilotWhitegates Huddersfield have bullied my…
Whitegates Huddersfield have bullied my daughter. She has had to live with mould in the house after repeatedly asking for help to clear it , they were not at all helpful , just could’ve bothered and rude. They are paid to look after the tenants and property and by the looks of what other people are saying it’s disgusting they are getting away with lack of any respect or empathy . This can’t continue needs looking into !
1/5
GoogleWorst ever letting agency. They tray to take money from deposit for something that not exist. AVOID. L.E. like I can't reply to the answer, I will write hier : No, I wasn't agree with that 10£ for "missing bulbs" because I have let much more bulbs that I found on that house. Landlord was all ok, but agency WORST EVER
Good Afternoon Tomoiaga, I can see that you have been one of our past tenants for a LET ONLY property, all deductions made was agreed by yourself and the landlord. If at any point you wish / wished to dispute this through the DPS, you can submit your evidence to them. The DPS are there for the tenants as well as landlords. As the property is a let only and you wish to discuss this further please contact your landlord. Regards Whitegates Huddersfield
5/5
GoogleWhitegate have looked after a few of my properties in the last few years. Been very professional and made my life alot easier. Chan has alway gone the extra mile when needed. Keep up the food work. S singh.
5/5
GoogleGeorgia and the Whitegates team were fantastic. Whenever we had questions, we got answers, they gave us regular updates and helped with anything we needed (as we lived nearly 200 miles away now). Towards the end of the process, Georgia ensured we had an update every Wednesday, even if it was "I'm still chasing X". Great work by a great team.
5/5
GoogleI've had a fantastic experience with Whitegates over the years. They're a great team and always keep on top of the lettings side of things. Not only are they a great company, the owner, his family and the employees go above and beyond. I highly recommend using Whitegates for any type of your housing needs.
Thank you for the great review. We at Whitegates appreciate your support and amazing feedback.
1/5
TrustpilotBeware; Tenants be warned!!
I've had numerous issues with Whitegates estate agents, including excessive fees, unprofessional conduct, and a lack of transparency. While landlords and property buyers seem to receive excellent treatment, tenants are met with a completely different standard of service. According to Citizens Advice, Whitegates has the highest number of complaints compared to other estate agents, which further highlights the challenges tenants face. I'm currently in the process of thinking of reporting them to the redress scheme and know of others doing the same. Tenants should be extremely cautious.
1/5
YellBeware; Tenants Be warned!!
I've had numerous issues with Whitegates estate agents, including excessive fees, unprofessional conduct, and a lack of transparency. While landlords and property buyers seem to receive excellent treatment, tenants are met with a completely different standard of service. According to Citizens Advice, Whitegates has the highest number of complaints compared to other estate agents, which further highlights the challenges tenants face. I'm currently in the process of reporting them to the redress scheme and know of others doing the same. Tenants should be extremely cautious.
5/5
GoogleJust like to say a big thank you to Angus and Caroline for helping me sell my house. They have been so kind and helpful in this stressful time. Angus has gone above and beyond to help me. Many thanks Wendy mannifield.
Many thanks for your kind words it has been a pleasure working with you and are always here to help!
5/5
GoogleVery helpful Girls in the office particularly Olivia, Megan and Lottie and Paige and the other girls. plus the lads. Owner Chan always happy to help.
thanks for the amazing review!
5/5
GoogleFantastic support from the team at Whitegates - especially grateful to Chan, Liam, Angela and Caroline. They were patient, highly knowledgeable, understanding and polite. They always got back to me promptly with concise updates and clarity at all times. Highly recommend Whitegates, who provide a first class service.
Thank you very much for your kind review, it has been a pleasure to work with you and we wish you all the best for the future! Kind regards Whitegates Sales Team
1/5
TrustpilotDisgusting service
I had an extremely frustrating experience with White gate. I had a scheduled house viewing for a property in Huddersfield at HD5, but the agent never showed up. I waited outside for 30 minutes in very cold weather, and there was no communication from them. No calls, no texts, no apologies, nothing.
1/5
GoogleThe longest amount of time I have EVER had to wait for a deposit - on top of which when I disputed the deductions, found out I had missed phone calls after what must have been literally a few minutes after I made the 'dispute' action. Funny how quick they are to take money and so overly-leisurely on giving it back (like doing business with HMRC). After then requesting to pick up some important documents (DBS documents which, by their very nature, make it impossible to apply to have them sent anywhere else other than where you are currently living) I receive radio silence as though it's a form of bitterness. Basically very poor customer service.
We unfortunately do not have any current or past tenants under this name, so are therefore unable to look into this matter more deeply. If you have any more concerns regarding your deposit please contact the office at huddersfieldlettings@whitegates.co.uk
1/5
GoogleRented a property for 5 years from white gates, during this time I had to endure a broken window they refused to fix, broken shower, broken doors for numerous years of my tenancy. Along with multiple unlawful eviction attempts to try scare me into stopping complaining about repairs. This severely impacted my physical and mental health. All of which was answered with “if you have a problem with it then move out” would not recommend anyone rent a property from these. This was all until they just started hanging up the phone and ignoring emails if I contacted them. They wonder why it takes so long with years of domestic terrorism against me? Threats and unlawful eviction attempts. And now a 3rd attempt at changing the locks while im inside to lock me inside the property. Actual terrorists. You’re a disgrace to the business of letting agents.
Unsurprisingly we do not have a tenant called BADWOLF FLEX. Another point which jumps out at me is that why has it taken you 5 years to write this review. We are a reputable organisation trading over 45 years, being the leading agent in the area with over 1200 managed properties clearly we must be doing something right. If you want to address any issues you have in a proper fashion please contact the office ASAP.
1/5
TrustpilotYou take a deposit of £127.00 from a…
You take a deposit of £127.00 from a potential Tennant and because you say its a failed Tennancy your keeping the deposit??? This is absolutely disgusting and I class this as theft, simple as that.
5/5
GoogleExcellence from everyone with whom I have dealt for these few weeks during my first experience with Whitegates. The Reception Lady was fabulous, Chan was great. Insightful, responsive, upbeat, patient, professional. Give pats on the back all around!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Whitegates's Huddersfield office has 515 reviews across three platforms: 448 on Google, 9 on Yell, 58 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Whitegates Huddersfield is rated 3.2 out of 5 across all 515 reviews, and 3.3 out of 5 on Google from 448 reviews, checked 9 October 2026.
Whitegates Huddersfield, 6-7 Cherry Tree Centre, Market Street, Huddersfield HD1 2ET.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.