Whitegates Huddersfield reviews

★★★★★ 1/5

Google

The longest amount of time I have EVER had to wait for a deposit - on top of which when I disputed the deductions, found out I had missed phone calls after what must have been literally a few minutes after I made the 'dispute' action. Funny how quick they are to take money and so overly-leisurely on giving it back (like doing business with HMRC). After then requesting to pick up some important documents (DBS documents which, by their very nature, make it impossible to apply to have them sent anywhere else other than where you are currently living) I receive radio silence as though it's a form of bitterness. Basically very poor customer service.

Bronwin · 24 October 2023

★★★★★ 1/5

Google

Rented a property for 5 years from white gates, during this time I had to endure a broken window they refused to fix, broken shower, broken doors for numerous years of my tenancy. Along with multiple unlawful eviction attempts to try scare me into stopping complaining about repairs. This severely impacted my physical and mental health. All of which was answered with “if you have a problem with it then move out” would not recommend anyone rent a property from these. This was all until they just started hanging up the phone and ignoring emails if I contacted them. They wonder why it takes so long with years of domestic terrorism against me? Threats and unlawful eviction attempts. And now a 3rd attempt at changing the locks while im inside to lock me inside the property. Actual terrorists. You’re a disgrace to the business of letting agents.

BADWOLF · 18 October 2023

★★★★★ 5/5

Google

Excellence from everyone with whom I have dealt for these few weeks during my first experience with Whitegates. The Reception Lady was fabulous, Chan was great. Insightful, responsive, upbeat, patient, professional. Give pats on the back all around!!

Guppy · 13 January 2025

★★★★★ 5/5

Google

Excellent service from Chan, Sharon and Tracey. Everyone I had contact with at Whitegates were just the friendliest , professional people. All messages were dealt with quickly. Would definately use their services again. Thankyou

Julie · 15 July 2023

★★★★★ 5/5

Google

I have always found the service provided by Chan and the team to be impeccable, they have always been super efficient and available to help with any issues. I would have no hesitation in recommending them to anyone looking for an estate agent or letting agent.

K · 25 March 2022

★★★★★ 5/5

Google

For over eight years Whitegates have managed my property. The staff have always been efficient and helpful. They have a pool of reliable, experienced, quality tradesmen who they can call upon if any repairs are needed for jobs large and small. The financial reporting systems are on time and clear and understandable. When it recently came to selling the house they did a fantastic job of presenting the property and organising they many viewings which resulted from their active marketing. The sale has now been completed successfully and I cannot recommend them highly enough as a professional and efficient estate agent.

Peter · 16 May 2023

★★★★★ 5/5

Google

As always great service from the whole team at Whightgates. Special thanks to Chan, Craig and Olivia. 👍🏻👋 …

Phil · 15 March 2024

★★★★★ 5/5

Google

We have used Chan and his team for several years and it has been absolutely first rate service and advice. I cannot recommend him highly enough. Nothing is too much bother for him. He even communicates on evenings and weekends - a real ‘extra mile’ company which is hard to find these days!

Michaela · 28 February 2019

★★★★★ 1/5

Trustpilot

Awful agents

Used to be a great managing agents. Looked after tenants, good communications, one of the best. Then everything changed and we now have to deal with 1 person who is absolutely clueless. All communication is by email only, no person to person phone call, they accuse of paying rent late when we haven't then threaten to tell our landlord when we asked to raise a complaint. Never rent through whitegates unless you constantly want to worry that you will be shafted at every available opportunity

Sarah · 3 January 2025

★★★★★ 1/5

Trustpilot

Get a solicitor in advance if looking to get out of your tenancy.

Moved out of a property at the end of November. It's now January, and I'm struggling to get so much as an acknowledgement of my emails about the deposit. Spent hours upon hours cleaning the property (several issues such as carpet beetles and flooding in my time there) to a higher standard than I took it on, and even carried out viewings on behalf of Whitegates during my own workday. Now looking into legal backing as per advice on DPS.

Savannah · 3 January 2025

★★★★★ 5/5

Google

Georgia was amazing and always very helpful.

Max · 11 October 2025

★★★★★ 1/5

Google

Absolutely Rubbish turn up at yours unannounced prior they are ment to leave you a email or text stating 24 hours and that there coming when they don’t even text or message our heatings gone on us in living room it’s urgent matter but no they can’t send someone out straight away so we’ve had to borrow a portable heater of my partners dad untill this gets fixed god knows when the electrtion is going to come out because it’s a joke now we’ve been waiting a full week.Bare in mind we private rent this apartment and pay hell of a lot of rent to them for this place.

Drop_dead_wish · 7 February 2023

★★★★★ 1/5

Google

I am a tenant of Whitegates lettings Huddersfield but not for much longer if I can help it, I would give them no stars if it was possible, the staff I have had communications and dealings with have been rude and not interested in problems I have had with there property but of course happily take the rent every month, I would not advise anyone renting from these people and instead look elsewhere.

Sparkling · 4 August 2023

★★★★★ 1/5

Google

I have been on huddersfield office .I ask for couple questions. The girl there call cirsty .she been so rude .and about my rent .I want quit and get my deposit back it take nearly 1 month for that money back to me they been keep lie to me . Which is they told me sort it out with landlord .I went landlord he sayd got nothing to with me sort with whitegates .I stuck between tham to 1 month for my rent tenancy money back .no never agen .

Ozkan · 3 April 2020

★★★★★ 5/5

Google

Outstanding from start to finish!! Recently rented a property from whitegates huddersfield they couldnt help me enough in finding the pefect property for me and once i had found it they made the hole process hassle free which is great as it is stressfull enough moving. Thanks Elliot.

Elliot · 27 March 2020

★★★★★ 5/5

Google

Outstanding from start to finish!! Recently rented a property from whitegates huddersfield they couldnt help me enough in finding the pefect property for me and once i had found it they made the hole process hassle free which is great as it is stressfull enough moving. Thanks Elliot.

Elliot · 6 March 2020

★★★★★ 1/5

Google

Will rent a flat in poor condition to you, fight you on using your statutory rights to leave the tenancy, and then try and charge you rent for an unused occupation if the property.

Alex · 30 March 2026

★★★★★ 5/5

Google

2.5 months from deciding to use the services of Whitegates to sale completion. Absolutely fantastic throughout. Couldn't ask for a more attentive and thorough sales process from the off. Many thanks to Robin, both Angela's and the rest of the team. Would definitely use and recommend you in the future.

John · 28 February 2019

★★★★★ 5/5

Google

Massive thanks to Malachy for going above and beyond.

John · 16 June 2024

★★★★★ 4/5

Google

A slightly mixed experience: absolutely first class and very professional from the outset- in what was a learning curve for me- that honesty was appreciated by Whitegates! This included the gentleman from Whitegates negotiating with the landlord/lady to leave some of the furniture in the property, repainting etc. all of which which was really appreciated including top class communication and updates at every stage. The second part was a little disappointing -once all was signed-from a rather curt and slightly abrupt member of the team:.I called to the shop/office-masked up- to collect the keys and was told to wait outside for about five minutes in the freezing cold- and then just handed the keys with no instuctions where or how anything worked or was in a 250 year old property including the bolier in the loft in outside barn. Thanks to the older gent in the team who knew the property and arranged to meet me there a few days later. Redeemed! Thanks for sorting.!

Irish · 24 October 2022

★★★★★ 1/5

Google

Dear students, Please be careful before renting through Whitegates. Although they have some good properties, thanks to their Sales effort, some of their customer service employees are very much rude and arrogant as if the international students are the slum dwellers and we have to be pamper them for a piece of apartment or room... It's a gutted experience overall. Especially, there is an employee named Sharon, she's very rude and disrespectful to me, perhaps, because I am an international student. Only because of her behaviour, I have decided to move out of Huddersfield, and in the process of rented house from the Linley and Simpson estate agent (at least they are respectful to students coming from diverse background). Dear Whitegates you stay with your arrogance attitude while I wish to live with my dignity. Thank you.

Sayem · 24 October 2022

★★★★★ 5/5

Google

The team at Huddersfield went above and beyond to find a suitable property. Great communication.

Amanda · 11 June 2025

★★★★★ 5/5

Google

I would just like to say what a stand out letting agent Whitegates have been. We are really grateful to Eric who we have met twice now whilst looking for our property. He has been an absolute gentleman and it’s been a very different experience from any other estate or letting agent. It’s a really difficult time to be looking for houses to rent, and it has been a lovely experience thanks to him

Sarah · 16 January 2025

★★★★★ 1/5

Google

Please think twice before you start renting from Whitegates. They seem to be very comfortable doing business with slum landlords. There's a big chance that you will be renting/paying for a dump, mouldy, mouse and rat infested property with very little or no help from Whitegates at all! PS: before staff comes with their generic "we have all the conversations and emails "- I also have pictures and correspondence to prove my claim!

Anetta · 30 April 2023