Whitegates Huddersfield reviews

★★★★★ 1/5

Google

Review drinking game: drink whenever 'DPS' or 'dealt with' is mentioned! Initially, I was shown the wrong flat. It was only after I mentioned several times that it looked nothing like the pictures (eg. the one I was meant to be viewing had a balcony - this didn't) , and asked if they were sure they were showing me the right property that the realised they were meant to be showing the one next door. And said they couldn't guarantee being able to get be a viewing as it hadn't been arranged. Luckily the tenant was in and more than happy for me to look around. The duration of my rental was fine as I didn't have any dealings with Whitegates. Nearer the end of my stay the property was on the market and I was asked to conduct viewings for Whitegates as they weren't able to do Saturday viewings. I happily showed a couple around the flat, only to hear of the terrible trouble they had had with Whitegates. They had come down from Scotland to view properties and had been trying for a week to get hold of them but none of their calls or emails had been answered. It was only by luck that they managed to get through to them while driving down, hence the short notice (2-3 hours) of the viewing. After this, I decided that I didn't want to do any more viewings. When it came to moving out, I gave my Landlord a months’ notice; he came and inspected the property on 1st May, said he was happy with it and took the keys to drop back into Whitegates on the 4th. I called on 15th May to find out about the return of my deposit. I was told it was being dealt with and if I hadn't received it it was because I hadn't released the bond online. As a first-time renter I wasn't aware this was what I had to do - nobody had told me! So, I asked for a call back to confirm that they had everything they needed from me and then 'released the bond'. This did nothing as the bond had not been authorised by them. I never received a call back, so I called on 22nd to ask about the bond. It was being dealt with, but DPS had an issue which were preventing them from releasing it. I asked for a call back to confirm that they had everything that they needed from me for this bond. I also tweeted DPS who confirmed that even there were no issues that would prevent a bond from being returned. 23rd - no call from Whitegates. I called again and was told there was still an issue with DPS, then I said that I had spoken to DPS and there wasn't. I was told that there was a data issue and DPS would not tell me this as it was only known between letting agents and the DPS. Again, the issue was being dealt with and somebody would call be back; I rang DPS to see if their story had changed. It hadn’t. They explained there were no problems and they provided me with a number that Whitegates could call to release the bond over the phone. Whitegates called back; I was told the DPS website had an issue, but it was being dealt with. I was also told that their account manager had said they couldn't release bonds with DPS over the phone and that DPS shouldn't be telling tenants things that lettings agents can't do. Oh, and there is a £50 fee for oven cleaning. I confirmed that my landlord had checked the flat and had confirmed I would receive my full deposit; they said they'd have to look into it. On 30th May my deposit was returned - there was much rejoicing! I received a call on 1st June asking why I hadn't signed my tenancy agreement. The lady on the end of the phone admitted she had been given a paperwork to chase and didn't know why I was being called if I had already left. She had to check if this was true! All in all, Whitegates don't even deserve 1 star. Emily Brown is lovely, Emily Baxter, Sharon and Caroline all spoke to me in a fed up, disinterested tone and weren't helpful during the bond-saga. I was made to feel like I was in the wrong for wanting my money back and that I was pestering them. On a final note...that £50 cooker cleaning fee? It was meant to be for the flat they incorrectly showed me in the first place!

Lara · 28 February 2019

★★★★★ 5/5

Google

The team were first class when I enquired in branch to look for a rental property when I needed one urgently. Chan and Emily showed me a number of properties that met my needs. Oliver showed me around at the viewings and was friendly and professional, with no hard sell like some agents who just want to sign you up. I did take on a tenancy in Lindley with whitegates. Thanks again to Sharon for sorting out the checks and arranging the gas and electric readings so there was no problem with the provider.

Kul · 28 February 2019

★★★★★ 1/5

Google

I had the unfortunate experience of renting from Whitegates at 12 Rook Street, Apartment 5. Throughout the year, I faced persistent issues: missing keys, a broken letterbox, a mold-infested bathroom that led to health problems, and a manager, Tracey Nelson, who exhibited bullying behavior. Despite my continuous efforts to communicate and resolve these issues, the lack of responsiveness from the team was shocking. Even after moving out, communication breakdowns and undisclosed charges persisted. Regrettably, my attempt to resolve matters amicably has proven futile. What's worse, even after a month, I still haven't received my deposit back, and no one has bothered to contact me. A year-long nightmare that concluded with a complete disregard for tenant concerns. 1 star is generous. Emailed Chan and a week later no response. There is also clear discord between building manager and estate agents. 2-3months later I got my deposit back 😂😂 they actually took the piss my God of I ever see a place leased by Whitegates I’d rather be homeless

Ellie · 20 December 2023

★★★★★ 1/5

Google

I had the unfortunate experience of renting from Whitegates at 12 Rook Street, Apartment 5. Throughout the year, I faced persistent issues: missing keys, a broken letterbox, a mold-infested bathroom that led to health problems, and a manager, Tracey Nelson, who exhibited bullying behavior. Despite my continuous efforts to communicate and resolve these issues, the lack of responsiveness from the team was shocking. Even after moving out, communication breakdowns and undisclosed charges persisted. Regrettably, my attempt to resolve matters amicably has proven futile. What's worse, even after a month, I still haven't received my deposit back, and no one has bothered to contact me. A year-long nightmare that concluded with a complete disregard for tenant concerns. 1 star is generous. Emailed Chan and a week later no response. There is also clear discord between building manager and estate agents. 2-3months later I got my deposit back 😂😂 they actually took the piss my God of I ever see a place leased by Whitegates I’d rather be homeless

Ellie · 6 December 2023

★★★★★ 1/5

Google

Applied for a viewing for a rental property via online. Waited for a few days and an estate agent got back to me to ask if i was still interested in the viewing and i said yes. So she took my details down and gave me a time and date for the viewing which was a Saturday at 9:30am. The day came was waiting outside the rental property for the estate agent to come to show us the property and no one showed up so rang Whitegates and said where is the estate agent i got an appointment for a viewing and she checked the diary and said there is no booking for a viewing for this property. So did i just make up the time and date and stood outside this house for no reason then. They said sorry and told me to ring the office back on Monday.

Farzana · 22 October 2025

★★★★★ 1/5

Google

AVOID!!! If I could give 0 stars I would. A bunch of incompetent bullies who really DO NOT care how they treat you as a client and despite making formal complaints they just go round in circles and don't actually answer for any of their mistakes! They think its acceptable to put a tenant into a property which they have been told doesn't have a job, do not credit checks or obtain a guarantor. Then think its fine for us as the Landlord to suck up the losses when said tenant leaves mid-tenancy without paying. After speaking to said tenant direct, she also confirmed they used bullying tactics with her and were extremely unhelpful & rude towards her. Take your money elsewhere and use an estate agency that knows that they are doing instead of one that is doing the bare minimum which they call "industry standard" They are merely processors to obtain their management fee. Now having issues with one of their contractors all because, yet again, Whitegates are incapable of using some common sense and giving full facts and instead just do the bare minimum to get a job done. They DO NOT have the Landlords best interests in mind!

Rachel · 19 October 2025

★★★★★ 5/5

Google

Highly recommend Whitegates sales department! I cannot thank Angela, Caroline and Liam enough for how consistently helpful your guys are with everything i have came to you for! Lovely team which are highly professional, kind and just genuine people that you can’t be more grateful for in the stressful times of purchasing a property.

Sophie · 16 May 2023

★★★★★ 1/5

Google

Unfortunately my experience with them has been very poor recently, wasn’t expecting such a way to treat a long term tenant who has been very cooperative throughout the tenancy period and is doing his best to work with you to find a new tenant after changing in my situation!!!

Teetoo · 28 September 2025

★★★★★ 1/5

Trustpilot

Unprofessional ppl , nightmare to deal with them

Unprofessional ppl , we got a property on rent through them which was advised as Let and managed by them . We never saw anyone from their side for 8 years of tenancy period. Landlord was extremely unhelpful and never did any repairs works and his lame excuse for not doing any required work was that he will do in a few months . White gates out of no where jumped in again when we vacated the property . He and white gates both never returned the deposit £1000,despite landlords repeated assurance to us that there is nothing damaged or whatsoever in the property and he will ask white gates to release the deposits .both are liers.Worst ppl to deal with . I wish I could have given them zero stars.

Alia · 6 October 2023

★★★★★ 1/5

Google

Don't waste your time' incompetent and rude staff! Tried not twice but thrice to arrange a viewing for an auction property to no avail' Huddersfield's leading idiots steer clear!

Sam · 13 March 2026

★★★★★ 5/5

Google

I have had some dealings with Whitegates in Huddersfield in the past, though on the rental side. I always found them to be responsive and helpful, so when I had to sell my parents' house, they were an obvious choice to consider. Again, I …

William · 13 October 2025

★★★★★ 1/5

Trustpilot

Abysmal service!!

Still waiting for numerous repairs after 2.5 years. From a flooding cellar (which according to the "director" (Chan/Cam), ALL cellars flood), a defective boiler that is constantly breaking down, a collapsing bedroom ceiling, problems with damp, a back door that doesn't fit, major problems with cracking plaster throughout the property, possible subsidence, too many other problems to list. Information requests go unanswered. You are made to feel as though you shouldn't ask about, or report anything. MAKE SURE any communication is done by email for when evidence is required. The service from this franchise is beyond disgusting. The "director" (Chan/Cam) comes across as being rude and arrogant. As a tenant, you are a "cash cow". On top of all this, we now even have to show prospective buyers around the property as no-one from this franchise will do it. The rent goes up, the service remains non-existent. Unfortunately there has to be one star given to make a review. DO NOT use this franchise. As I am disabled, I expected at least some assistance with repairs and problems with the property from this franchise. The date of experience is basically from day one of the tenancy beginning.

Simon · 22 August 2023

★★★★★ 5/5

Google

Whitegates have let my property for a number of years now. They have been consistently professional and prompt on all activity. Chan gives great advice on the market and the tenancy and the letting team are great at keeping me informed, very proactive, and balanced in ensuring the tenancy is well managed for all parties I would thoroughly recommend this team.

JoJo · 2 September 2024

★★★★★ 5/5

Google

I spoke with Kirstie yesterday because my smoke alarm had been going off every 30 seconds since Sunday evening! At first there were some issues with regards to who was responsible for the call out charge of this problem but it was quickly resolved and was fixed within hours of my phonecall. Thank you Kirstie always a pleasure to deal with.

Jodie · 24 April 2022

★★★★★ 5/5

Trustpilot

Difficult Transaction Resolved

I had a very difficult transaction because of a Planning Issue which was the fault of a Local Authority. Whitegates and their CEO, Chan Khangura, steered me through that and remained steadfast with their quest to find an honourable buyer. The advice I received was correct, prompt, and professional.

Victor · 15 February 2025

★★★★★ 5/5

Google

Have used Chan and the team to rent my property for a long time now and have found them diligent at all times. They are always there to give the right advice when needed. Would strongly recommend.

Edward · 2 March 2024

★★★★★ 1/5

Google

The most horrific experience from the nastiest estate agents I have ever had to deal with. Years of lies, excuses and bullying behaviour, especially from Tracey, Chan and Olivia.

Style · 29 July 2024

★★★★★ 1/5

Google

They have the worst people in customer service in Huddersfield , Everytime i rang them regarding anything they were a huge disappointment. Looks like they were hired to tell off people.extremely rude staff Agency is not doing any repairs work neither they get u in contact with the landlord. So u have no option but to do everything yourself.

Aqsa · 12 February 2022

★★★★★ 1/5

Google

I’m not even a tenant here. I’m just a visitor who came to check in on someone whose mental health has been steadily deteriorating because of the conditions she’s been forced to live in. She moved in with hope, with excitement, thinking she was starting a new chapter in a place she could finally call home. But the moment she stepped into the this flat she realised it was built on lies, neglect, and empty promises by the letting agency. This place is not just unfit to live in, it’s actively harming her. She’s reached out time and time again, sending emails, making phone calls, desperately asking for help, and each time she’s been ignored, dismissed, made to feel invisible. How do you sleep at night knowing someone is suffering like this under your responsibility??? How do you look at this situation and do absolutely nothing? You as letting agencies have a legal obligation to provide liveable conditions for your tenants. Not only that, we as people are meant to help each other because this is not just poor management it’s inhumane. THIS IS HER LIFE, she isn’t an ATM bro. FIX HER ISSUES NOW or we are taking legal action.

Mian · 19 July 2025

★★★★★ 1/5

Google

Whitegates have been passive-aggressive since they took over my landlords houses under a managed fee, they don't do any work to warrant this fee, I still work with my landlord directly but they are too blind to see Whitegates are charging them an 18% fee for no work, they send emails with demands about upping rent, forcing inflated prices in the local area because the landlord owns a portfolio of properties. 3 months before our contract ended - and days before Christmas, they sent out a email demanding we agree to re-sign a new contract with a £150 increase on our rent. The law states we could refuse, but this highlights the shady practices of this company.

Connor · 13 July 2025

★★★★★ 5/5

Google

Purchased a property through Whitegates with tenants in situ Chan and his team dealt with all matters and left no stone unturned. They liaised with my solicitor and did an outstanding job right up to the end. Wouldn’t use any other estate agents. FIRST CLASS OUTFIT

Steven · 20 January 2025

★★★★★ 5/5

Trustpilot

Experienced, responsive and professional

I have been working with Chan and his team for over 10 years running my buy to let portfolio. They know the market inside out, are very responsive and they are honest in their approach. They have added value to my portfolio through their guidance as we have expanded over the years. The best team to work with.

Nigel · 7 July 2024

★★★★★ 5/5

Google

I let my property through Whitegates for years and they have been fantastic throughout. On selling it, the professionalism shown by Liam and Caroline was second to none in what, for me,was a trying time. I would highly recommend using for both letting and selling.

Colin · 25 April 2023

★★★★★ 1/5

Trustpilot

Oh dear God

Oh dear God, save yourself time, money and sanity stay away from them. The sheer incompetence is unbelievable. Late repairs, unreasonable and unhelpful staff ohh and unless something becomes a flagrant problem they won't lift a finger to fix it, it just doesn't end. We stayed in one of their properties for a little over a year. I have never experienced this level of service before it is truly bad. If I could give negative stars I would.

Christian · 16 July 2025