Urban Bubble Hove reviews

★★★★★ 1/5

Trustpilot

1 month later and still no sign of my deposit

It’s been over a month since my tenancy ended (1st Nov) and I still haven’t had my inventory check out or deposit of £1,355 released. The contract states any deductions to be raised within 10 working days of the tenancy end. The IVR telephony system doesn’t work with options leading to dead ends, emails and voicemails ignored as well as formal complaints that they say have an SLA of 3 working days. Whenever I do get through to Zak, the property manager responsible for Oxygen Tower, I’m told it’ll be dealt with by close of play. I’ve raised a dispute directly with the TDS scheme as I am getting nowhere with Urbanbubble.

Georgia · 3 December 2024

★★★★★ 5/5

Trustpilot

I find again Adeeb extraordinary and…

I find again Adeeb extraordinary and rent has been paid on time. I am truly impressed with his tactics which he did with the tenants last month and thats the reason i have recieved a rent on time. Highly recommend the services of Adeeb. Thanks Adeeb for your extraordinary hardwork. Much appreciated.

Chris · 4 December 2023

★★★★★ 1/5

Trustpilot

Another disgruntled landlord

Another disgruntled landlord! Do not use Urbanbubble to manage your property. I have learnt the lesson the hard way. I could literally right a book on how bad they are. Kate Campbell is apparently a manager and does not respond to any phone calls or any emails no matter how urgent.

Scott · 12 December 2023

★★★★★ 1/5

Trustpilot

DO NOT REFUND DEPOSIT

This company would not put your deposit into the tenancy protection scheme and would not return you the deposit after moving out. They charge whatever they want unreasonably without invoices and would not reply to emails demanding for deposit return. Please avoid this company at all costs and the agent Szandra is an absolute disgrace. Looking for lawyers to file a lawsuit against this garbage company.

Huien · 8 September 2022

★★★★★ 5/5

Trustpilot

I have a positive experience with…

I have a positive experience with Urbanbubble as they are helpful and usually quick to reply. A huge shout out to Taniesha who helped with our contract renewal which went smoothly.

Veronika · 29 November 2024

★★★★★ 5/5

Trustpilot

Adeeb is truly a STAR

I couldn't stop myself for giving the review to Adeeb. Whenever i speak with him, i feel very confident about my property and his approaches clear my all concerns. His professionalism, his hardwork and his way of working truely admire me. One of the best agent, i have experienced so far. I wish i could've give more than 5 stars to him. I have already given a review before and somehow it was deleted .Thank you so much for your all efforts and hardwork.

Christine · 11 November 2024

★★★★★ 1/5

Trustpilot

Scammers.

Scammers.We moved into our apartment building as all the fantastic amenities attracted us. Fast forward a few months and these have all been taken away from us due to 'Directors not approving the budget.' We are currently without a pool, steam room, sauna, jacuzzi, cinema room and post room. Currently, the post room door is left open with everyone's packages sat in there. We pay a substantial amount of money for our rent and are getting nothing which we were promised.Also the concierge's have had their hours cut so there is no one on reception, the front door has broken (again) so the building is left unprotected, with the parcel room door wide open which is very safe!

Jacob · 8 November 2024

★★★★★ 3/5

Trustpilot

Job should be done probably

The company has not entirely met our expectation when dealing with our request to follow up on our rent in arrears matter until Adeeb Ahmed helped us to resolve the problem. Great thanks to Adeeb and we hope the company can encourage staff members to do their jobs probably like what Adeeb has done for us.

Ricky · 5 July 2023

★★★★★ 1/5

Trustpilot

Urbanbubble, was a great company!

I am a Director of a Management Company in St.Helens. Urbanbubble have been responsible for my development for a number of years. Over the past 12 to 18 months, the standard of service has gone from mediocre to shockingly poor, particularly the performance of the management / senior management team. If you are considering urbanbubble and you want a reference site, you want to see the facts, the evidence that backs up what I’m saying , then ask them to point you in my direction.

MARK · 1 November 2024

★★★★★ 1/5

Trustpilot

No email answer at all

No service at all. They claim to come back to you in up to 24hrs but they ignored my email about the fore door survey visit

Monica · 6 August 2025

★★★★★ 4/5

Trustpilot

Adeeb Ahmed​ provided 5 stars service

Urban Bubble did provide the poor service to me before. But I would like to thanks Adeeb Ahmed​ in the property management team who follows up on my email very quickly and is proving to be very responsive and informative when trying to resolve issues with talent. He provided me a 5 stars service.

Carrie · 10 August 2023

★★★★★ 5/5

Trustpilot

Great Team

Xavier has been brilliant, great communication and very helpful in the process of assisting and answering any questions whilst securing my apartment. I’d like to thank him and Urban Bubble as they made my experience very smooth.

Anita · 31 July 2024

★★★★★ 5/5

Trustpilot

My experience with Megan at Urban Bubble

I had the pleasure of working with Megan during the process of renting my current apartment, and I couldn’t be happier with the experience. From the very beginning, she was professional, responsive, and extremely helpful. She made the entire process seamless, addressing all of my questions promptly and providing clear communication every step of the way. She made sure that everything from paperwork to move-in logistics went smoothly. She truly made the experience stress-free as in my past experience was so filled with stresses that the ptsd of going through it again gave me chills but this time because it was handled professionally by Megan and given attention, I’m relieved and stress free.

Gargi · 18 October 2024

★★★★★ 4/5

Trustpilot

Thank You Adeeb

Thank You Adeeb for helping me to recover a debt from my tenants who were in 4 months renting debt. There were 2 other employees in charge of my case before and I always got blanked by both of them. Luckily Adeeb took charge and helped me to recover the outstanding rent.

Alice · 22 September 2023

★★★★★ 5/5

Trustpilot

I would highly recommend urbanbubble to…

I would highly recommend urbanbubble to everyone. Massive thanks to Adeeb who has been dealing with my tenants who were in big debt, however due to his effective approach and phenomenal efforts, tenants have cleared all the arrears and i have received my full rent. Thanks once again Keep up the good work Adeeb.

Jordan · 21 July 2023

★★★★★ 1/5

Trustpilot

Not all the key workers good enough.

Right, they have discounted rent for key workers but the funny thing its not for all of key workers. Double standards?

Dmitrijs · 12 June 2026

★★★★★ 1/5

Trustpilot

Becci is a horrible agent

Becci is a horrible agent. This is an awful company, please read the many reviews on here and avoid this company. I spent weeks waiting for a response. Clearly no communication amongst themselves and now waiting to get my deposit back. They purposely do this to get your deposit and do not care about renting properties.

John · 22 April 2023

★★★★★ 1/5

Trustpilot

Just so crap!!!!!!

Just so crap!!!!!!! We moved out over a month ago. Signed all the deposit release documents over 10 days ago. Still no deposit back!!! They say it’s been moved onto their accounts team who they apparently have no contact with so don’t know when we’re getting the deposit back. It’s an absolute JOKE. All I have heard is awful things about them. If you want an easy time at the end of a tenancy where you’re not having to constantly chase them and ring them, do not go with urban bubble.

Lauren · 23 September 2024

★★★★★ 5/5

Trustpilot

Adeeb & Myat

Adeeb and Myat are both very responsible staff at Urban Bubble. They both always responsible to my requests and enquiry. I understand there'll maybe some issues that are not easy to get a solution. But at least these two staff are very trustful and responsible to emails and enquiries that are very important to both leaseholder and tenants. If all the other staff follow suits, Urban Bubbles should not get negative reviews on social media as now.

Amie · 7 November 2024

★★★★★ 1/5

Trustpilot

Would rate 0 stars if I could!

Would rate 0 stars if I could!DO NOT RENT A PROPERTY FROM THEM!! They have held our deposit for 2 months as well as additional monies owed to us due to a bathroom leak (no fault of ours) as we had to put dehunidifers on morning and night at their request and they then tried to get out of paying us the increase in electricity as ‘we couldn’t prove it was because of the dehumidifiers’. Absolute clowns!! We’ve raised a formal complaint, requested manager call backs, asked for updates from our property ‘manager’ Megan and simply get ignored. They’re all incompetent and none of them care. We’ve had issues since we moved in- broken, unclean furniture provided, additional charges of payment taken which were unexplained and then the amount just reduced off our next rent. They are scammers and the landlord is no better!! Give us our deposit back you cowboys!

Rebecca · 4 September 2024

★★★★★ 1/5

Trustpilot

Disgusting, No customer service - AVOID

Urban bubble has been a diabolical estate agent, their customer service is beyond poor. After various issues with check in and deposits, I arrived to a FILTHY apartment which had clearly never been cleaned, there were personal items from the previous tenant still in the bin, a false nail left in the kitchen sink, extractor dripping with grease and broken furniture. On top of this, the house was covered in cockroach traps, I was completely unaware of the issue before I agreed to take the flat. Due to it being a Friday afternoon, I didn’t hear anything from Urban Bubble for three days. Since then, their support and communication has been abysmal, no compensation for the hours of cleaning and hiring of equipment in order to clean the flat. My boyfriend also lives in the same complex and rented with a different agent and has had no issues, I would avoid Urban Bubble at all costs!

Foely · 29 August 2024

★★★★★ 1/5

Trustpilot

This agency is SHOCKING - Zak Houghton

This agency is SHOCKING. Liaised with someone called Zak Houghton the whole time who was equally diabolical. It’s scary that this member of staff has been given the title of Property Manager. After passing the property back over at the end of tenancy, we heard nothing for weeks re the security deposit of £1400, constant chase ups and promises to return calls then never did, then finally got in touch and he claimed they had arranged for the property to be deep cleaned for a fee of £234 which would be deducted from the deposit. The flat did NOT require this, it was professionally deep cleaned for £250 the day before we moved out and I provided the cleaning invoice. After that, they proceeded to ignore all emails/calls including rejecting my calls and sending them to voicemail but then answering my partner’s call immediately after (due to not recognising the number), this was all whilst still withholding the full £1400 deposit. We had no option to reach out to the Tenancy Deposit Scheme (who protect the security deposits) and raise a dispute. They reached out to Urban Bubble and they had a month to respond. As expected, they also got ignored so the scheme have now returned the full deposit amount to us (5 months after moving out). Urban Bubble rely on people being complacent and not questioning their antics. Do not let this company steal your money.

Alex · 16 August 2024

★★★★★ 2/5

Trustpilot

An Amazingly Average Company

(Urbanbubble - First Trustpilot review) Urbanbubble took over the management of the mill in which I reside, over a year ago.Unfortunately the service I have experienced so far, has been at best average, though most of the time incredibly poor.The awards they win, appear to be profit based.Definitely not pertaining to the service they provide for their customers.The majority of the customer service team I have come across, have been terrific. Though the management team, and overall running of the company, not customer focused.Truly a case of ..Lions led by Donkeys ..

Stephen · 6 January 2022

★★★★★ 1/5

Trustpilot

EX-EMPLOYEE REVIEW

EX-EMPLOYEE REVIEW. A list of reasons to not work for or move in with this company. - They fired an employee for identifying as queer. One of the managers took offence and reported them.- They do not care about tenants. They will take weeks/months to fix things if at all. - Regular criticism of tenants. They will literally talk ill of clients in the office/over teams meetings. One even told other tenants that someones flat was filthy and smelled bad.- No compassion. One of the workers needed to go to a funeral and she was told that she can go as long as she's back by 3pm despite the companies policy on bereavement being that they get 5 paid days off. - People will have massive work loads and get no help even when they ask. They will get you to do other peoples jobs as well as your own.- They will complain saying a resident is annoying/nightmare just because they want an issue resolved. - Management are typically condescending and passive-aggressive with you.- Some managers will have arguments with tenants in front of everyone- Will lie to prospects just to occupy the building leading to issues down the line.- Will make sexist comments to the girls, racist comments to the expats and homophobic comments to the queer employees.- The managers only care about making themselves look good to their superiors. They do not care about anything else. - Company values don't mean a thing. They do not care. Given that the companies scores are low all over the place I don't think the owner of UB actually cares. He may have started out to be better and actually useful but he obviously only cares about the money now. He should be ashamed. I don't know if this is just the Brighton & Hove sites when it comes to awful management but I'm glad I don't work here anymore and sad for the staff who do.

Octavia · 18 July 2024