Urban Bubble Hove reviews

★★★★★ 5/5

Trustpilot

Joe Royle (property manager) and Johanne Evans (lettings manager) - excellent service!!

We have dealt with some great people at Urbanbubble over the last few years since we purchased our first apartment in Manchester in 2018, but this review is specifically about Joe Royle (our current Property Manager) and Johanne Evans (Lettings Manager) who are definitely two of the best! We can't praise them highly enough! They are both extremely helpful and quick in responding to our questions. They handle everything so efficiently and always explain things in detail. We haven't met Johanne in person yet but we met Joe in May this year and he was great; very on the ball and a super nice guy! Both Joe and Johanne definitely get 5 stars from us!

Ruth · 18 July 2024

★★★★★ 5/5

Trustpilot

Thanks so much for Xavier’ s kind help

Thanks so much for Xavier’ s kind help. He replied really quickly. That’s really helpful

周越 · 16 June 2026

★★★★★ 1/5

Trustpilot

Awful

Awful, UB are unable to manage accounts, recently hit with a 334k overspend for 2023, same thing happened year before albeit 100k that year. It’s absolutely ridiculous. Can’t contact property manager ‘This email address is no longer monitored, please contact customer.supoort at urbanbubble.co.uk with any queries’They cant even spell support right in their incredulous auto-response directing to a faceless mailbox from which at worst no reply will be received and at best a response not addressing any of the points and questions asked will be sent from a mindless drone. Absolutely awful customer service.

Resident · 27 June 2024

★★★★★ 5/5

Trustpilot

I have had a great deal of frustration…

I have had a great deal of frustration with this company in the past but service and support recently from Adeeb has been excellent - swift, helpful and supportive. thank you

Ant · 27 June 2024

★★★★★ 1/5

Trustpilot

Bad experience

I have an apartment rented out and with block management by this company. It is a nightmare for me. Service Charges suddenly increased due to overpayment to contractors and for the letting contract, money was deducted from rental income without reasons. My property was very poorly managed.

Henry · 14 August 2025

★★★★★ 1/5

Trustpilot

Incompetent accounting, false arrears notices.

They issue arrears notices for false debts. Blaming ‘system error’, I received arrears notices for my service charge. 1) The ‘overdue’ portion had been paid, but their system could not net off debits and credits. Not sure how you manage a business if you can’t manage a payment ledger. 2) They never issued an invoice for the money due. How can we pay invoices that aren’t sent?They say to phone them, but it’s straight to voicemail. No callback. Slow to email back. Incompetent, we are aware of UB withholding services due to low building management funds- if they invoiced properly and were transparent they wouldn’t have this issue. They are shady on their spending report on leaseholder funds.Don’t bother with them.

John · 7 May 2024

★★★★★ 5/5

Trustpilot

10/10 experience with Johanne :)

Our letting agent Johanne has been absolutely incredible in helping my boyfriend and I secure our dream flat!!Super quick and efficient with everything which is something you rarely get with letting agencies 😂

Millie-Rose · 16 April 2024

★★★★★ 1/5

Trustpilot

Terrible!!

Terrible. Just take note of all the reviews. Such a toxic business with a toxic owner and their toxic wife and little crew of yes people. A poorly performing business that without legal and general would have gone under years ago. The owner is arrogant and thinks he's amazing for running an average to poor business that has been propped up by a large business.No wonder the owner looks ill all the time and depressed

Lee · 22 July 2024

★★★★★ 5/5

Trustpilot

Housing Agency-Johanne: Exceptional Marketing and Successful Rental Offer

Johanne has demonstrated exceptional professionalism and expertise in updating the marketing pictures of my apartment. Their attention to detail and effective communication resulted in a successful rental offer during the non-peak season. They showcased the property's best features, capturing its true potential and making it stand out among other listings. Their timely execution and strategic marketing strategies targeted potential renters, leading to a rental offer. Throughout the process, their team displayed a high level of knowledge and experience in the real estate industry. Johanne's outstanding performance and dedication make them a valuable choice for anyone seeking reliable and efficient real estate services. I highly recommend their services for their ability to achieve positive results.

Lau · 19 April 2024

★★★★★ 5/5

Trustpilot

Johanne was brilliant!

Johanne was brilliant got everything sorted so quickly and we secured are flat within the day, great service and polite lady- WhatsApp platform was perfect for communication too!

Rachey · 28 June 2024

★★★★★ 1/5

Trustpilot

The definition of failure

3 months ago, we set a record of 7 weeks without a lift in a five story building; now we are about to break this record. and this is not the worst.The worst is, every time we call Urban Bubble we get conflicting messages. No one has a clew on what is going on.The substandard maintenance companies that they contract, simply stick an "out of order" sign so that they create for themselves a big job.Before you think I am just being frustrated, I spent my life teaching "maintenance of mechanical equipment" in engineering faculties.I believe that having no management agent at all is better than having Urban bubble.

Jean · 6 April 2024

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY AT ALL COSTS

I was a landlord and owned 2 apartments in the Local Crescent, Block B. After three years' of dealing with Urban Bubble I am concerned that they cannot manage large blocks of apartments, landlords or tenants. 1. I had a tenants not paying rent and in breach of their tenancy - they did not have the skills, experience or know-how to serve a section 8 or 21 - I ended up using my own solicitor. The level of non or poor communication is totally unacceptable - no staff want to be contacted via phone and rarely responded to emails, After months of frustration I ended up contacting Michael Howard the MD of Urban Bubble who admitted they had serious problems and had failed in their role as managing agents. 2. I tried to get some information regarding invoicing of service charges and and requested an amended invoice as the invoices sent were to the incorrect company. i emailed and chased for over 6 months and they did ignored my emails and never correctly invoices my company correctly - In the end I just gave up. 3. To my great fortune I managed to sell both apartments two months ago - thank god! However, I am owed a small amount of money circa £400 for overpayment of service charges - I have been chasing via the legal team repeatedly to get my money back and have been told 4 times that the monies will be paid back on specific days and it never does get paid back. I have been in business for over 20 years and I have never come across another company like Urban Bubble - shocking comms, limited knowledge and expertise in housing and they will not pay back money that is yours. AVOID THIS COMPANY AT ALL COSTS.

Mark · 19 March 2024

★★★★★ 1/5

Trustpilot

No customer support

My email about missed ‘fire door’ visit has been ignored for days now.

Damian · 6 August 2025

★★★★★ 5/5

Trustpilot

Emma was an absolute dream in helping…

Emma was an absolute dream in helping my boyfriend and I move in to our first flat together can't thank her enough for making the process so seamless:)

Millie-Rose · 28 May 2024

★★★★★ 1/5

Trustpilot

URBAN BUBBLE is disgraceful and should…

URBAN BUBBLE is disgraceful and should be ashamed of their service. The customer service is nonexistent. They never answer the phone and send out debt letters even when the rent has been paid. Additionally, the maintenance service is terrible. We have been waiting for six months for issues in our flat to be resolved, and we are still waiting. I strongly advise you to stay away.

Sm · 8 November 2024

★★★★★ 1/5

Trustpilot

never ever use urban bubble as the…

never ever use urban bubble as the service company.I live in Media city in Salford and urban bubble is trying to charge us nearly 900GBP quarterly as the service charge !!! When I asked them to provide evidence regarding how they worked out the charge, they can not provide me with any solid evidence. They said the figures were estimate...they are forcing us to pay even though we have told them that we are not happy with the charge .

Xiao · 6 March 2024

★★★★★ 1/5

Trustpilot

Absolutely terrible service

Absolutely terrible service. Would give 0 stars if I could.We have chased multiple times for an inventory at move in and have never received any response.We’ve sent part of the dirty condition at move in in hopes of getting an inventory and having them noted down but no reply.Urban bubble then wanted to deduct the cleans for mattresses, carpets, and dining chairs from our deposit, on top of a £81 maintenance charge for tightening table legs.If anything the maintenance should be under normal wear and tear, and it should be the landlord's responsibility to amend normal wear for furniture.They are now saying the apartment was in great clean condition at move in and citing the inventory report as evidence, but this was still NEVER sent to us and they are unable to provide picture evidence.We have also been billed Feb and March’s rent after moving out in Jan. Have contacted them to cancel this and stop sending us invoices but were not actioned.DO NOT RENT WITH THEM!!!

Rosetta · 6 March 2024

★★★★★ 1/5

Trustpilot

Worked at the Residences in Deansgate…

Worked at the Residences in Deansgate Square for Urban Bubble, the office is a very toxic environment with bullying forcing employees to leave. One of my colleagues didn't even turn up to her "OWN" leaving party because she despised the management that much. In an office that had 5 employees when I started, 4 of them left. The cleaning staff are looked down on and extremely under supported by the management, they even hired a male ex homeless man working with 2 cleaning ladies when he had an active restraining order out on him from his ex wife!! The cleaning manager complained but was ignored as she was told "they have to watch his mental health" whilst I'm watching her mental health deteriorate on a daily basis. I would not recommend working for Urban Bubble they're a terribly unsupportive company. I was injured whilst on duty in the Residences and my manager marked it down as a "non work related injury" and they docked me £350 as I hadn't "finished my probation. Absolute joke of a company

Craig · 29 February 2024

★★★★★ 1/5

Trustpilot

Terrible disgusting people and service

Terrible disgusting people and service. I’ve been paying rent for several months without living there, because i wasn’t able to come to the country at the time due to very unforeseen circumstances. Let them know of this right at the beginning of the tenancy and have sent many emails asking them to process a change of tenancy for several new and ready tenants (WHICH THEY ALLOW, it’s in the contract and i just have to pay £50 for the switch), who have now dropped out due to urbanbubble saying they will contact them, but never doing so. They do not respond. They never respond to emails but know to email me when the rent is due. Exceptionally incompetent and sluggish. Still paying rent till this date as i type this and they still do not respond and are so unhelpful and inconsiderate, while bordering on unintelligent due to the way they respond to certain things. They are frauds and are basically forcing my hand into making payments each month when this could have been sorted out many, MANY months ago. Going to their office with lawyers soon when i’m back in the country. and they had the absolute audacity recently to tell me i haven’t paid them a dime since, when i sent them the receipts and they gave my guarantor full vocal confirmation that they received the payments (when he went over to their office due to their unresponsiveness.) Such dirty fraudulent unprofessionalism. DO NOT RENT FROM THEM UNLESS YOU WANT TO LOSE THOUSANDS £$ !!!!

Imani · 26 February 2024

★★★★★ 1/5

Trustpilot

Horror-Comedy Review of Urban Bubble (Now Featuring “My Bad”)

If Urban Bubble ever opens a theme park, it should be called Chaosland, because in my experience, every interaction with them is a wild ride through confusion, incompetence, and accidental comedy.

NLJ · 12 December 2025

★★★★★ 5/5

Trustpilot

Reliable agent

Urbanbubble manages my flat very well, especially my property manager Adeeb, he is absolutely responsible and trustworthy. He gave me update on the flat regularly and pay attention to make sure the tenant pay the rent on time. If there is any delay of the rent payment he will communicate swiftly with tenant and find out the reason and give me good advice. I really appreciate Urbanbubble’s work and support.

Vicky · 23 August 2024

★★★★★ 1/5

Trustpilot

Awful experience

Awful experience, too poor customer service and management

Reza · 8 September 2025

★★★★★ 5/5

Trustpilot

Great Service from Adeeb

Adeeb is very help and responsive, he is service was exceeding my expectation, greatly appreciate it.

Brian · 12 November 2024

★★★★★ 5/5

Trustpilot

Mohamed has been so helpful through the…

Mohamed has been so helpful through the process of my application. He highly recommended

Control · 4 December 2024