Urban Bubble Hove reviews

★★★★★ 1/5

Trustpilot

I've been very disappointed by the…

I've been very disappointed by the service from Urban Bubble. Have lodged multiple complaints about certain aspects that come under the building management and nothing gets done. They don't even respond to them.

Jamie · 10 November 2025

★★★★★ 5/5

Trustpilot

Urban Bubble - Emma and Louise

The whole process has been great with Urbanbubble - in particular Emma and Louise have been extremely helpful, insightful and respond to queries promptly. They’re a great credit to the team and both have single handily made a huge positive impact in the flat moving process.

Ewan · 6 December 2024

★★★★★ 1/5

Trustpilot

Building Maintenance where it is forgotten that the owners are the client

Urban Bubble building management is a totally unprofessional. They refuse to communicate with residents, don’t even understand the rights that residents and homeowners have within the properties they manage.

Justin · 8 December 2025

★★★★★ 5/5

Trustpilot

Easy, smooth process

Easy, smooth process with Alessandra. Thank you!

Jalm · 3 June 2026

★★★★★ 5/5

Trustpilot

From the maintenance team

From the maintenance team, Carl came and he fixed a leakage and the door he is professional and respectful thank you!

عزه · 29 September 2026

★★★★★ 4/5

Trustpilot

Students renting a house

I am an international student, and this is my first time renting a house in the UK. It is always difficult to rent a house in a less familiar country, thanks to urbanbubble and rightmove for their help.

大筒木一乐 · 1 September 2025

★★★★★ 1/5

Trustpilot

Genuinely worrying that this company is still running

Moved out of our flats at Local Crescent due to how terrible our experience was with Urban Bubble, to name just a few issues we had;- Had 2x bikes stolen - Urban Bubble wouldn't accept the blame of advertising their bike sheds as 'secure' when they didn't securing lock the doors, and had no CCTV in the car park whatsoever! In total around 25 bikes were stolen from the building in 6 months.- People were living illegally in the apartment next door; who were partying from 1am-5am, doing drugs and having fights - we were advised by Elise from Urban Bubble to call the police as they wouldn't do anything. They actually told Front of House to not support us as they didn't want Urban Bubble being on any paperwork linked to the illegal tenants! So we had to take the matter into our own hands and handle with the police!- They will take weeks to reply to an email or call and are no real help to support you as a tenant whatsoever.- The lifts have been broken in our block for over 8 weeks, so everyone has to use the stairs. My boyfriend had a serious back injury with no way of the paramedics safely getting him to the hospital. The other two blocks are 18 storeys and they have also been broken for weeks on end - (obviously not at all bothered about their disabled tenants.)- Pool constantly broke or 'out of order'-Urban Bubble did not send the relevant email to renew my direct debit, I had to chase to be able to pay my own rent, this took around 3 weeks to sort. They would not provide any bank details for me to send the money, they then stated I had 'late rent payments' when joyfully moving out. I was then charged double for next months rent and therefore was owed £1500 - when asking for the money to be rightfully returned, Urban Bubble explained that it was the Thursday before Good Friday therefore they would have to 'sort it' when they returned on Tuesday. (FYI nobody contacted me and I had to chase this outstanding refund for another few weeks.)- Despite reporting that one of the internal locking systems in the bedroom door had broken as it was cheaply and poorly installed (meaning you could get locked inside the bedroom) nothing was done about this - and now they are trying to charge us for the door lock from our deposit.- The flat was completely spotless when leaving the property but Urban Bubble conduct their own deposit check out reports (not biased whatsoever) and therefore are trying to charge us for slight marks on the wall and to 'clean the washing machine.' Just a standard money grabbing company, who do not care whatsoever about the tenants and their wellbeing.The company is an absolute farce - I wouldn't wish having to deal with Elise, Kerry or Gary on my worst enemy.

Alicia · 9 July 2022

★★★★★ 3/5

Trustpilot

Adeeb has been extremely responsive

Adeeb has been extremely responsive, helpful and caring and diligent since I started working with him. I can rely on him.For the rest they haven’t been replying or very late, unresponsive, not diligent, not accountable, a big lack of communication.I am happy to change my review for the better when I will see improvements in the general staff! BestKS

Karim · 28 February 2024

★★★★★ 5/5

Trustpilot

Shower repair

Repair to the shower by Carl, quick and effective. Very happy

Xxx · 26 March 2026

★★★★★ 5/5

Trustpilot

Really satisfied with the whole overall…

Really satisfied with the whole overall process.

Tet · 24 April 2026

★★★★★ 4/5

Trustpilot

They are really helpful and quick when…

They are really helpful and quick when it comes to solving problems. They care about their customers. Agents like Alessandra make sure they assist you until you've got what you want.

Angel · 18 June 2026

★★★★★ 5/5

Trustpilot

Xavier didn't just find a tenant for…

Xavier didn't just find a tenant for our flat; he expertly guided us through every single step of the process with remarkable clarity.

YM · 6 December 2025

★★★★★ 4/5

Trustpilot

Adeeb is managing our tenants

Adeeb is managing our tenants. He has been on the ball in chasing late payments and notifying me timely of progress. Whilst my experience with Urban Bubble was, at times, difficult. Adeeb’s strong customer focus shone through. May it continue and may others learn from him about dealing with customers.

Eitan · 29 May 2024

★★★★★ 1/5

Trustpilot

NEVER NEVER RENT WITH THEM.

NEVER NEVER RENT WITH THEM.There have been several power outages during the last month affecting the whole building. It has been now 2 consecutive days without power causing severe disruptions and it is still not fixed. Electricity went off last evening for the second time and no one came up to ‘fix it’ until 9am in the morning. It is now 7pm and its off again. It is impossible to get in contact with Urban Bubble. Utterly useless.

Laura · 3 February 2022

★★★★★ 4/5

Trustpilot

I lived in one their site Burlington…

I lived in one their site Burlington Square, the apartment was very nice and was very clean, reception was nice as wellMaintenance was very big issue, basically nothing get fixed, you have to wait for 2 months, maintenance guy was unable to fix basic issuesManager was not helpful at all, she was defensive and angry when you complained to her about maintenance issues, she think it's normal to wait 2 months for such washing machine to get fixed Residents were smoking weed, and cigarette which causing a difficulty in breathing Reception staff were very good, especially wahl the Egyptian guy very helpful. always smiling and say hello to everyone and he is very good security guyIf they fix maintenance issues, this place is good to live in, and in need of a different manager

Butterfly · 28 July 2021

★★★★★ 5/5

Trustpilot

Highly improved standards

Initially I had problems with Urban Bubble regarding the ability to contact them but since Adeeb was assigned to my account everything has improved. Adeeb always answers my emails and phone calls and keeps me in the loop at all times. He works swiftly and professionally resolving any issues that arise.

Marie · 16 April 2024

★★★★★ 5/5

Trustpilot

Thank you

Rose has been excellent in dealing with a problem in my flat. This is probably the first time that I have found UB to be so easy to work with. I do hope that it continues. Thank you, Rose!

Melanie · 4 November 2024

★★★★★ 5/5

Trustpilot

Good Agent

I appreciate the services from Adeeb which we have recieved constantly fromthe last three month. Adeeb have more professional and helpful to deal with my tenant rent issue. Keep your work profession. Thanks Adeeb once again.

Vincent · 14 November 2024

★★★★★ 2/5

Trustpilot

They keep 'losing' my rent

I live in a building run by them and have for almost 2 years now. I have a standing order set up to pay rent, so I will never forget.

Ayden · 8 August 2025

★★★★★ 1/5

Trustpilot

This by far is the worst company to…

This by far is the worst company to deal with any managing property issues .Same water leak since 2021 and they keep on sending contractors to repair. Someone is being scammed here. Especially the lease holders... The customer service is like a school playground, everyone running around each other and no one knows what to do !Amazes me , how they win such awards !!!

Kay · 4 January 2023

★★★★★ 5/5

Trustpilot

It’s very good experience and good…

It’s very good experience and good service Alessandra

Ma-kn · 9 October 2026

★★★★★ 1/5

Trustpilot

Zero star

Absolute sharks this company! Really hoping they go out of business very soon. Overspend after overspend on property management with no justification and a massively declining service - to the point we have had them replaced with another management company. Now they have issued a section 208 letter for an anticipated overspend from a year ago!! They also send correspondence at the end of the day so you can't speak to anyone. I've fed this back so many times but all letters which are always to give bad news come around 5pm and they don't answer when you call. Nothing good to say about them!

Alex · 19 December 2024

★★★★★ 4/5

Trustpilot

Clear communication and a smooth process

I have found Urbanbubble easy to deal with and clear throughout the application process. Communication has been prompt and straightforward. The team handled everything efficiently, which really helped reduce stress at a time when moving can feel overwhelming. So far, the experience has been smooth and reassuring.

Sergio · 19 December 2025

★★★★★ 1/5

Trustpilot

Awful company

Awful company - just a total scam - they keep your deposit money and don't pay it back

Callum · 20 November 2025