Urban Bubble Hove reviews

★★★★★ 1/5

Trustpilot

Crap service from Urbanbubble

I have an outstanding rent since May 2023. I have started chasing this rent since July 2023 and the urbanbubble team has not been able to address my request despite my continuous weekly emails and calls. The tenant has left. The team for the past few months took no action (not sure the tenant deposit still available) and not even responding to my email. I am kept in the dark for so long. So, I don’t know what they do for the fee they take every month. It’s extremely frustrating!!!!!!

RT · 12 January 2024

★★★★★ 4/5

Trustpilot

Prompt Responses by Adeeb

I thank Adeeb for the prompt response whenever I raises any concerns and requests.

Yahya · 13 November 2024

★★★★★ 1/5

Trustpilot

They are not just TERRIBLE, they are dangerous. Please be aware!

I am not surprised to read all the extremely negative reviews about this inefficient, useless, vicious and ultimately dangerous Company. They are a complete & utter DISASTER! You just cannot rely on them, and this regards everything that needs to be taken care in the Building where I live. The very last example to corroborate my opinion is due to the awful & genuinely dangerous situation they put me through after what it was supposed to be a basic & ordinary "fire inspection": it is since April 2023 that I have not had installed the fire alarm on top of my main door with 4 open wires in the wall. Despite asking for Urban Bubble to complete the work, chasing them by phone calls, emails and all sort, they just did NOTHING! They surely live in their own bubble, where customers' needs are not considered and very poor service (or lack of) is their signature! And knowing that my landlord pays these Clowns a big amount of money every Year to do NOTHING or make mistakes, it totally drives me crazy. WORST Company ever: lies after lies, empty promises when they actually do reply, deceiving approach and even clear signs of prejudice when one of their Reps laughed at me, during a call, because of my foreign accent. This is Urban Bubble, a Company that not should not be in business, but their Management should be considered accountable for all the lies, mistakes, wrong doing and other nasty things, starting with TS! I have now involved Manchester House Council as I believe that they are the only ones that can force these lazy BEEP to finally do their job. And, obviously, I would go out my way to discourage others from using this Company's services. In fact, with other Tenants we are discussing a possible petition to have removed them as Building Management Company, even if Contract might not allow us to do so.

Ale · 8 December 2023

★★★★★ 1/5

Trustpilot

This letting agency recently changed…

This letting agency recently changed management but the new one is as bad as the last one. Nothing has improved since the new management under Kate Campbell took over mid this year. They tried to trick me in staying with them by pretending they will improve their service but it´s all a big lie. Landlord be very careful and don´t use this agency for your properties. They do not respond to emails or calls or answer any questions clearly. They put tenants that don´t have income in my flat without going through the proper guarantor contracting procedure nor did they demand any rent payment in advance. The worst part is that they did all this without informing me and simply signed the tenancy contract on my behalf. As a result these unqualified tenants moved into my flat without my knowledge about their financial situations and ran away with six months of overdue rent and significant damages to the flat. In addition the agency told me that they were going to withhold tenant deposit for the missing rent and flat damages but in the end I have never received the deposit money because UB claimed the money was sent to the wrong bank account! This is effectively theft. If anyone has similarly bad experiences with this agency and intend to sue them, please get in touch and we can take legal actions together against this agency.If anyone is considering buying property from developer Salboy, also think twice as Salboy works with Urbanbubble on property letting and building management services.

Stella · 8 December 2023

★★★★★ 1/5

Trustpilot

UrbanBubble is a nightmare to deal with!

UrbanBubble is a nightmare to deal with! I'm a Landlord and they are renting out my flat in Manchester. The contract with the tenant has expired 1 month back, and they did not take any action since then to clean the house and put it on the market again. Their level of communication is so poor. I have sent more than 20 emails and tried to call every single day with no response. Their property letting team is extremely unprofessional and they provide zero value for the money you pay them. Not only that they are also holding the deposit which I need to fix the house! Stay away from them!

YT · 6 December 2023

★★★★★ 4/5

Trustpilot

Impressive Service: Adeeb Ahmed and Janet - Proactive and Effective

Review:I am highly impressed with the exceptional service provided by Mr. Adeeb Ahmed and Ms. Janet. They have shown remarkable proactiveness and collaboration skills.As a landlord, my expectations for the property management company in handling rental arrears were met with disappointment. However, Ms. Janet quickly escalated my concerns to Mr. Adeeb Ahmed, who promptly resolved the issue. Their professionalism and prompt response were commendable.Mr. Adeeb Ahmed effectively addressed my long-standing overdue payment problem, demonstrating his proactive and responsible approach. I am extremely satisfied with the outcome.In conclusion, I highly recommend the services of Mr. Adeeb Ahmed and Ms. Janet. Their proactiveness, collaboration skills, and problem-solving abilities left a lasting impression. If you need a professional team to address rental arrears promptly, they are the ones to contact.

Eastman · 29 November 2023

★★★★★ 5/5

Trustpilot

I meet there very nice and most kind of…

I meet there very nice and most kind of person, especially Alessandra who supported me with everything to make sure I do the things good,

Roxy · 17 April 2024

★★★★★ 5/5

Trustpilot

Five stars to Adeeb

Adeeb is professional and responds quickly to handle matters. Keep it up.

VC · 18 November 2024

★★★★★ 5/5

Trustpilot

Adeeb has been very helpful in…

Adeeb has been very helpful in resolving the issue I had with billing cycle for my rent. A great asset to Urban bubble

Kelechi · 3 May 2024

★★★★★ 5/5

Trustpilot

I would just like to say Mark the…

I would just like to say Mark the caretaker of Brairfield Court was very helpful and courteous once again, I had a maintenance issue related to the attic and he made a few phone calls straightaway and got things sorted out for me.

Bushra · 9 November 2022

★★★★★ 5/5

Trustpilot

Experience with urban bubble is great.

Experience with urban bubble is great. Mohamed was very helpful and replied quickly. The price was reasonable and definitely recommending.

Rita · 18 June 2024

★★★★★ 1/5

Trustpilot

The worst letting agents

The worst letting agents. AVOID!!!!!!!!!! I have had multiple problems with them, the most recent being that my washing machine broke on 29 May and is still broken. The lack of communication from urban bubble is appalling. I have had to follow up constantly, they either don’t respond to my emails or say they will follow up when I phone them. The amount of money I have spent paying for laundry, could've bought a brand new washing machine by now. They won’t offer any compensation, I have asked but those emails aren’t answered.

Sorcha · 4 October 2023

★★★★★ 5/5

Trustpilot

My key fob suddenly stopped working and…

My key fob suddenly stopped working and Mark was technically finished work for the day - yet he helped me out of hours to get hold of a new fob which I picked up very quickly! Appreciate he went out of his way to help facilitate this.

Steve · 6 May 2022

★★★★★ 5/5

Trustpilot

5 Stars for Adeeb

The only reason I am giving UrbanBubble a 5 star review is for Adeeb, he has truly been the only help in this organisation. I can wholeheartedly say, that he has kept me here at this point.Other than the AMAZING service I have received from Adeeb, I have to chase and follow up on everything with UrbanBubble. They are slow, and do not follow up on anything. They really to restructure the business, or figure something else out because they will lose clients like this.

Alara · 29 September 2023

★★★★★ 1/5

Trustpilot

Axis building is way over priced and…

Axis building is way over priced and has no community, no gym (not even a discount to closest gym) no roof terrace either

PowAnimate · 21 December 2025

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS - INCOMPETENCE AT ITS FINEST

I reported my bed being broken in January (the base has completely sunk in as it's held only with fabric) - it's now September. I've chased multiple times and I have no update or even as little as a response from this agency. I've tried calling, emailing, chasing via the residents portal, speaking to the staff in my building, yet nothing. I have scoliosis and extremely severe back pain, which has gotten much worse thanks to the incompetence of this agency. Avoid them at all costs, when I moved in I didn't even have a bed - or any furniture for that matter - for over a month.

Mollie · 11 September 2023

★★★★★ 5/5

Trustpilot

Excellent service from Adeeb!

When the tenants in one of our Manchester Apartments fell behind with their rent, Adeeb at Urbanbubble couldn't have been more professional and helpful with the service he provided to us. He quickly informed us of the situation and immediately approached the tenants. He kept us updated on all communications, and resolved the matter for us in a matter of days. Hopefully we won't have to deal with rent arrears again but I definitely know who to go to if we do!

Eleanor · 26 August 2023

★★★★★ 5/5

Trustpilot

I have dealt with Mohamed from…

I have dealt with Mohamed from Urbanbubble to find an apartment for my cousin and he was really helpful and responsive.

Ahmed · 25 April 2024

★★★★★ 5/5

Trustpilot

Johanne is very reliable and…

Johanne is very reliable and responsible. Good to have her to look after my property.

Kittie · 8 August 2024

★★★★★ 1/5

Trustpilot

Wrong Invoice

Wrong Invoice. Duplicated. Balance Due is unclear.

Angus · 6 December 2024

★★★★★ 5/5

Trustpilot

Xavier is very helpful

Xavier is very helpful. Thanks very much!

Z · 6 December 2024

★★★★★ 1/5

Trustpilot

Grabbed £1050 from me and no intention return to…

Grabbed £1050 from me and no intention return to me, ask me £400 for the cancelation fee that they don't deserve at all!1. They held me 2 months rent til July, not because they couldn't get rent from tenant , tenant paid 1 year rent in advance, the problem is their account department! They just said account department did transfer the payment but don't know why failed. We have no way to ask what happened from the account department ! They said account department doesn't reply anyone, one staff told me that he don't know account department phone number, so ridiculous! If you don't keep asking them or complain them, they will never give you the rent!2. They claimed that the tenant installed a hose without my permission in the bathroom made water leak in February, requested me to pay the rental fee of dehumidifier totally £701, they ensure me the tenant understood she need to pay the responsibility of that issue and they willI recharge the tenant, they said that was urgent and need me to pay the bill first, but I found that they demanded I pay after the matter was fixed, so that was not so urgent to pay, they can demand the tenant to pay it directly! But they still didn't recharge the tenant until now as they promised. In June they even said they will only recharge the rental fee of dehumidifier £347 from tenant instead of £701( they said the apartment was not completely dry yet in February, so that they rent dehumidifier again, thus I paid two bills totally £701) because the bill was share with another apartment. I clarified with them recently, they said a staff wrongly gave me double invoice, so that I overpaid! It is nonsense! I only discovered this accidentally ! And today is July, they said a automatic system paid you the refund from your rental income (the tenant prepaid one year rent and they keep it, release to me monthly). Oh it is insane! Asked me £701 firstly and then £354 (from my rental income) , totally £1050! They just keep saying the account department didn't reply. If I cancel the contract with them, I need to pay £400 for cancelation fee, but they don't deserve at all!3. They have no incentive to protect landlord 's right when the tenant did something wrong and damage my property ! The tenant installed the hose, she uninstalled once, but found out she installed the hose again, my property is keeping risk of water leak! What tenant she is! They promised me they will arrange the inspection this week, I luckly contact them sucessfuly yesterday, they just said they emailed to the inspection team for an inspection arrangement scheduled in yesterday, but they checked the computer system there was not any inspection scheduled in yesterday, they said they wll not going to do the inspection with the inspection team , they just sitting in office for answering enquiries or sending emails. what is a nonsense answer is ! what a responsible company is! The property managers never reply emails, phone calls, if you officially complain the company , they might reply once with the useless email. Then they keep not following your issues, every time I luckly phone to them successfully, they seems to be not remembered anything, I needed to mention the issues again and again, if you don't rise out the issues they will let the issues keep going, they will not take initiative to manage the issues! It is their habit! If you lucky phone to them successfully they just check the computer and answer your questions, then they might send emails for other departments, after the phone calls, they NEVER FOLLOW UP the issues !I have sent a dozen of emails, phone calls and even complaint letter to their manager ! And I still haven't got any useful reply!! Or no reply !Anyone who had the similar bad experience, you can report to The Property Ombudsman and even the social media, as they won't face the problem actively!Horrible !

Karen · 14 July 2023

★★★★★ 5/5

Trustpilot

Very nice people especially Johanne

Very nice people especially Johanne, she help me with everything, she is a kind person what I meet until now🥰🤗

Roxy · 16 April 2024

★★★★★ 5/5

Trustpilot

Phenomenal services from Adeeb

Incredible service i have recieved recently from a particular individual at urbanbubble who is Adeeb. He is always very quick in his responses and fortunately he recoved a debt from my tenants who were in 3 months rental debt. If i would say he is life saver then it wouldn't be wrong. Confidently, i would say my property is in safe hands. Thanks very much for your phenomenal services. You're quite a star. Keep up a brilliant work.

Fiona · 31 August 2023