5/5
GoogleI was so pleased with the service and Mishon Mackay and have to give a special thanks to Alina for her support! She was very professional and efficient - would highly recommend her and the team at Hove.
Trusted Agent profile · Hove
Mishon Mackay Hove reviews
★★★★★
1,029 reviews across 2 platforms
170 Church Road, Hove, BN3 2DJ
Part of Mishon Mackay, see every office.
Mishon Mackay's office in Hove, at 170 Church Road, is rated 4.8 out of 5 across 1,029 reviews on two platforms, including 165 Google reviews rated 4.5.
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Reviews
Every review we hold for the Hove office, from every platform, shown as written. First names only.
Google5/5
GoogleI found the house move stress free using Mishon Mackay and Sue Vila was very helpful.
Agent replied · 17 June 2024
Thank you, Steve! Kind Regards, Chris Thew - Sales Director
5/5
TrustpilotTip top
When one buys a property a minor frustration is that the estate agent involved in the sale may have been the most hopeless of the 10 that you dealt with which is exactly what happened to me in 2012. The estate agent who handled the sale was gone during the legal shenanigans and his replacement left before it was complete, the 3rd guy didn't have a clue, none of them had a clue frankly, luckily the vendor and I pretty much drove the sale.By a happy contrast this time round Mishon Mackay were the best estate agent that I dealt with, I was happy they got the sale! Mark, Amy and Sue have been totally lovely to deal with throughout and have shown a lovely professionalism, shook up the legal process when it got a bit slow and generally have all been stars. In fact the original offer I made was not accepted but then the successful one hit a problem and they came back to me. So, I had experience of them dealing with an unsuccessful offer too and they took the time to explain everything to me at the time which frankly, most estate agents don't do. So, all in all, it was a great experience and I recommend them wholeheartedly. If I ever sell, I will instruct them for sure.
Agent replied · 17 June 2024
Hi JohnThis is a great insight into our industry and what can happen if you don't have the right people on your side to move things along as is required. It's great to here that our terrific Hove team gave you such great support through the process and it's great that you have shared this. Your kind words and amazing review is very much appreciated. Steve Neocleous
5/5
TrustpilotRecommend highly
I could not recommend this company more! Connor looked after us and from start to finish was kind, caring and accommodating. I felt extremely supported by him and the company and would 100% use them again in the future and recommend to anyone looking for help with renting/buying!
5/5
GoogleCan"t thank Ollie Spackman at Mishon Mackay enough for his hard work in the purchase of my property. Really helpful in the exchange, made it effortless, and great in the negotiations..
5/5
TrustpilotMark Welton
My review is specifically for Mark Welton as I have only had dealings with him. We bought a property from Mark in 2015 which went extremely smoothly. When we came to sell that same house this year (2021) we immediately thought of him, but as we were letting the property we felt tied to the managing agents. After 10 weeks with no interest we took it off the market and asked Mark to take it over and sell it for us. After 2 days of viewings, he had secured numerous offers for us. We sold for 35k over asking price. I should also mention that we were living in America, so Mark had to deal with our tenants, during Covid, with difficult time differences. He also managed to get the sale done quickly, before the stamp duty holiday ended. Mark often communicated with me outside of office hours, regularly late in the evening, to suit my timing. He was extremely professional and detailed. He handled some tricky issues with our tenants, keeping them on side at a time when they could have made the sale impossible.It really makes a world of difference who you choose to sell your property. All agents are absolutely not equal!I wouldn’t hesitate to use Mark in the future and fully recommend him to anyone wishing to experience a higher level, more professional approach. He is certainly the best estate agent I have ever had dealings with.
Agent replied · 17 June 2024
Hi TamsinThank you so much for taking the time to post such an amazing review. There is no doubt that Mark is the best in the business and we know that we are very lucky to have him. It doesn't surprise me to hear that Mark was in touch with you out of hours as he really makes communication his number one priority. It sounds as though there were a few things to juggle in this transaction which clearly Mark handled with ease. Thanks again for such a positive review, it really does make our day when clients want to tell others about the great experience they have had. Kind regardsSteve Neocleous
1/5
GoogleThey have been absolutely incompetent since the beginning. Any repairs and maintenance needed during our tenancy had to be communicated multiple times with some matters such as a window that would not close in the middle of the winter, taking 6 months to deal with. We had to keep in contact with the landlord even though they were managing agents so we can make sure that things were communicated properly. When we had viewings in our apartment after the second lockdown the agent was not even wearing a mask even though we had made a big deal about it. Every communication was a dreadful prelonged nightmare with constant delays, miscommunications and always ending up with the cheapest solution possible only for the same problems to arise again as they it was not dealt with professionally.
Agent replied · 17 June 2024
Thank you for providing more information about your experience with Mishon Mackay during your 2.5 year tenancy. Looking back at the property notes I can see that all small maintenance was dealt with promptly and without any real delay, we are of course reliant on landlord approval for works but again I can’t see any delays on the landlords behalf either. The most recent maintenance (the leak) was reported over the Christmas period, this was repaired within 24hrs from reported and the contractor returned after the festive seasons for a more permanent repair. The managing agents and freeholders of the building were involved with the repairs to the window back in 2019, so the time frame and action taken was out of our hands a little. I would like to apologise that you feel you haven’t received the level of service that you would have hoped, but we hope this didn’t affect your tenancy too much. Thank you for your feedback.
5/5
TrustpilotMishon Mackay on the Seven Dials…
Mishon Mackay on the Seven Dials handled the sale of my house and I couldn't have asked for a better service. From initial meetings, through to marketing, viewings and finalising the sale - they made easy what was quite a stressful time. George, Samim and Glenn are a really professional team and always calm. They kept me up to date and were available every time I needed to speak with them. Would not hesitate to recommend them.
Agent replied · 17 June 2024
Hi XeniaIt's great to hear that you have had such a good service from our team at the Seven Dials. George, Samim and Glenn are a great team and it's good to hear that you appreciated their calm and professional way of doing things. Thanks againSteve NeocleousMishon Mackay
5/5
GoogleGreat service from Mishon Mackay in Hove. Sue, Oliver and Max were all so helpful.
Agent replied · 17 June 2024
Thank you for the 5* review. Kind Regards. Chris Thew - Sales Director.
5/5
TrustpilotSale of shared freehold property in Hove
I have recently sold a leasehold property in Hove, with a shared freehold. There were numerous snags along the way, none of which were caused by Mishon Mackay.They have been sympathetic and courteous throughout and thoroughly professional.They have also been very helpful with auxiliary things like finding boiler engineers and furniture removers. A considerable benefit as I don't live in the area.Overall, I am very satisfied.
1/5
TrustpilotAppalling behaviour
My experience with this agency is of the most appalling. I’m a tenant accommodating visits. Despite I put stickers on the door as a reminder to take off shoes and hand sanitisers for all visitors and leave the house to let them in as per government guidelines, they have behaved in the most unprofessional way. Heavy and dirty footsteps everywhere on the carpet, in addition to my most valuable possessions scattered on the floor when I got back. I had the feeling a burglar just broke in, which is very distressing. Allowing children or pets in my flat, with tenants at risk and not yet vaccinated, in spite of government guidelines. One would wish that people take pride and dignity and a minimum level of professionalism, regardless of how tedious their job is. It’s certainly not the case for this agency.
Agent replied · 17 June 2024
Hi MariaIt was good to chat about this yesterday. Firstly let me apologise if you feel that we have been at all unprofessional in our approach. I have spoken to the Branch Manager of the relevant office however and she tells me that they have conducted in excess of 30 viewings at the flat and not experienced any problems or negative feedback from you until recently. In fact she did tell me that prior to the most recent viewing she had actually picked several items of yours up to keep them out of harms way, including for example your MacBook. I am also told that the people viewing were in fact asked to remove, and did take off, their shoes prior to entering the flat. I have asked the team to be careful if future visits are required and I hope that you wont have cause to review us negatively again. Kind regardsSteve Neocleous
5/5
TrustpilotExcellent all round
All of the team in the Seven Dials office were helpful and supportive throughout the sales process, keeping me well informed and being proactive at all stages. I would like to thank George and Chris in particular. They provided realistic advice and were particularly effective in getting from offer to exchange of contracts, working though a few issues along the way. I would highly recommend using them to sell your property.
4/5
TrustpilotTina was very professional throughout
Tina was very professional throughout a long and protracted, and sometimes tricky, sales negotiation. I would definitely recommend Tina to anyone who was considering putting their house on the market and would be likely to instruct Tina in the future
Agent replied · 17 June 2024
Thank you Shane for taking the time to give us some positive feedback on teh service received from Tina in our Rottingdean office. We hope the move goes smoothly and we look forward to seeing you around the Village in the future.
5/5
TrustpilotA good friend recommended Alex and her…
A good friend recommended Alex and her team at Mishon Mackay Kemptown when I was wanting to sell my flat...and the team didn’t disappoint. Very professional knowledgable and efficient with communication all the way through the whole process. Soothing nerves and ensuring the stress was removed from the sale. If you want to sell your property I can highly recommend these estate agents! Dr RS
5/5
GoogleOllie and the team were great from the start. Communication was always easy and efficient, as well as dealing promptly with any issues which popped up with the sale.
4/5
GoogleMelanie and Oliver were both lovely and very useful for me in purchasing my first property. Sue was also really helpful in the post exchange process. I highly recommend them all.
5/5
Trustpilotresponse to tenants issues was …
response to tenants issues was excellent and prompt and response to our questions was also excellent .Checkout survey was very useful . There was a cock up over the commission taken to begin with which was a shame .
Agent replied · 17 June 2024
Hi Nigel, I am sorry to hear about the initial mistake, hopefully, that was rectified quickly and I am delighted you felt a positive experience overall.
5/5
TrustpilotGreat communication and honesty
We were shown a wide range of houses and given lots of options. Harrison gave us great communication and honesty and helped us find the house that we wanted!
5/5
TrustpilotVery glad to recommend this excellent branch
Very glad to recommend this excellent branch of Mishon Mackay. Trying to purchase a house in the middle of the lockdown has been quite difficult, but Amy Newman made a huge effort to help me by ferrying documents between myself and my solicitor as I was stuck inside without access to a printer. I can't thank her enough for her professionalism. Highly recommended.
5/5
GoogleRecently dealt with Melanie who was so helpful from start to finish and very professional. Would highly recommend Mishon Mackay - nothing was any trouble and communication was excellent the whole way through!
5/5
TrustpilotMark and Tom at Mishon Mackay Hove were…
Mark and Tom at Mishon Mackay Hove were fantastic and helpful every step of the way. Thank you very much for your help on us buying our first house.
Agent replied · 17 June 2024
Hi LouisaReally pleased to hear that you had such great service from Mark & Tom, they are both very experienced agents who go out of their way to give a great service to all of their clients but it's always nice when someone acknowledges that.We hope you are very happy in your first home.Kind regardsSteve
5/5
GoogleIf you’re looking to buy or sell I would definitely recommend Sue Vila at the Hove office. She always goes above and beyond and is very knowledgeable. Dealing with Sue has been a pleasure and she makes the house buying process so much easier.
4/5
TrustpilotBeth Jonas Mishon Mackay
Beth Jonas is an amazing lady who has dealt with the sale of home in a professional and friendly manner. I recommend her highly.Diana Hudson
Agent replied · 17 June 2024
Hi DianaThank you so much for your lovely review of Beth at our Hurstpierpoint Office. No surprise that you found her to professional and friendly. Steve NeocleousMishon Mackay
5/5
TrustpilotEfficient and professional
I recently bought a property through Mishon Mackay's Dyke Road office and found Tom and the team extremely professional, pleasant and accommodating. I would have no hesitation in recommending them when considering buying or selling a property.
Agent replied · 17 June 2024
Thanks Suzanne for your lovely review about Tom in our Brighton office. He really does care about his client's needs and it's great that you felt so looked after by him. We have given him a little thank you this week for his outstanding service as your not the first to say it. Thanks again for taking the time to let us know how good he is.
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Tell us what you need and we'll put you in touch. Mishon Mackay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hove.
