Leaders Lettings Hove reviews

★★★★★ 5/5

Google

Thomas has been the single best person I've ever dealt with at a Lettings Agents. We managed to secure a property to rent in Hove with Thomas's help, and he was extremely kind and helpful throughout the entire process. In my experience, Leaders have been a much more pleasant company to deal with than many of their rivals from the point of view of a prospective tenant.

Eddie · 25 August 2023

★★★★★ 5/5

Google

I would like to thank Property Manager, Katie Piper, who has been managing my property for several years now. She continues to support my queries / requests in a professional and efficient manner. When it is time to make essential updates / checks to the property, such as those required to meet the various Health & Safety requirements, these are dealt with well ahead of time. She is a pleasure to deal with and is a credit to Leaders.

Charles · 21 June 2022

★★★★★ 5/5

Google

We cannot recommend Lara from Leaders highly enough. We've been shown a lot of places by a lot of people and Lara stands out. She took her time showing us around, taking us through the application process so clearly, making us feel unrushed. Lara is professional and friendly in equal measure. Thank you Lara!

Mara · 21 May 2024

★★★★★ 5/5

Google

I would definitely recommend Leaders and especially our lovely Property Manager, Jo Stakim. She has been wonderful whilst we have been renting a property. The service has been amazing and easy to contact, kind to deal with and just generally an excellent experience. Thanks so much!

Jasmine · 16 March 2026

★★★★★ 5/5

Google

I needed help finding a pet friendly property to rent which was proving difficult; Harry was great and immediately recommended me a perfect flat. The whole process was really quick and smooth, and Tom was great at communicating between me and the landlord.

Kristen · 8 November 2024

★★★★★ 5/5

Google

Jo has been managing my flat for a number of years now and I couldn't have managed without her as I live in the Midlands. She has always been polite and patient with me even when I've been frustrated with some of Leaders' policies.

M · 26 March 2026

★★★★★ 5/5

Google

Lovely lettings agents, really friendly throughout the lettings process and my checkout from my flat I rented through them. Kaitlyn young was specifically helpful when there was a delay in my deposit being returned but this was sorted out very quickly by herself :), many thanks Leaders would definitely consider using again in the future.

Alice · 11 December 2025

★★★★★ 5/5

Google

Had a viewing with Lara the other day, and cannot speak highly enough of her. She was accommodating, friendly, helpful, super quick on reply times, and really an all round star. Plus, she helped us find a place we really loved! Process was downright simple in an otherwise hectic time, a big help to us and filled us with confidence moving forwards. Thank you!

Alex · 25 August 2023

★★★★★ 5/5

Google

We’ve had a very positive experience with Thomas at Leaders during our recent rental process. He has been professional, responsive, and helpful throughout. Communication was clear at each stage, and questions have been answered very quick. Thank you Leaders and your professional team.

JYJ · 16 March 2026

★★★★★ 5/5

Google

My property in Hove has been handled by Charlotte Falk since towards the end of 2020. I have found the services provided to be efficient and effective. There have been some difficulties in liaison with the tenants regarding plumbing in particular, but I found the promptness and fairness with which Charlotte addressed these issues to be exemplary. I have no hesitation in conveying my sincere appreciation for the quality of the services provided. John Clark

John · 21 June 2022

★★★★★ 5/5

Google

When we first signed on with Leaders for our first property in Brighton, I’ll admit the first agent we worked with wasn’t the easiest to work with. When we moved after our initial tenancy however, Charlotte has been extremely helpful throughout our time in our current property. Any time we need help or assistance with something, she’s always quick to respond and great at communicating with us after liaising with our landlord. Thank you, Charlotte!

Joshua · 21 June 2022

★★★★★ 5/5

Google

We were with Leaders for several years and had multiple dealings with various agents/ property managers. The most recent and the best was Rebecca- she was easily contactable, she was really friendly and she was able to solve any issues quickly. Thank you Rebecca 😊 …

Kirsty · 27 July 2024

★★★★★ 5/5

Google

A great experience. Lara has been amazing from the start. she created a really positive viewing experience, has been on call to answer all of our questions, and worked so hard to give us the best chance at securing our flat. We are so thankful, and feel super comfortable knowing our agents for this tenancy are friendly and reliable. Thank you Lara!

Hattie · 25 August 2023

★★★★★ 5/5

Google

Charlotte Falk my property manager at Leaders has gone above and beyond for us during our moving out process. If I’ve had any questions or worries her response has been almost immediate. She has kept me up to date with everything. Moving can be a stressful process but Charlotte helped immensely. Even the smallest query is no trouble. Thank you Charlotte @ Leaders 😊

Love · 21 June 2023

★★★★★ 5/5

Google

Lara was right on time for a viewing appointment. She showed me around the property and explained a lot of things - some beyond the viewing/ property/ neighbourhood. Later on she was in constant contact as I made my decision - to address any further issues that I had. Excellent service Lara. Keep it up.

Dr · 22 January 2024

★★★★★ 5/5

Google

Whilst we didn't go ahead with the Leaders' property we saw, Nancy was EXCELLENT in showing us our second-choice home. Nothing wrong with the property at all, we just preferred the location and size of the one we chose in the end. Nancy was informative, helpful, and very pleasant to spend the viewing time with. Thank you Nancy. In addition, Jess was excellent in dealing with arranging (and re-arranging) our viewings, around our needs, and was responsive and supportive in the process.PositiveResponsiveness, Quality, Professionalism, Value

Dean · 21 June 2021

★★★★★ 5/5

Google

Stephen has been amazing so far. He has been very responsive and informative throughout the renting process.

Isaac-Iqbal · 28 July 2025

★★★★★ 5/5

Google

I would highly recommend! Our property manager Rebecca Jones was always very polite and responsive, I'll definitetly work with them If I need find a new place

Murat · 16 February 2026

★★★★★ 5/5

Google

We’ve had a brilliant experience renting a property through Leaders. Recently, we needed to terminate our lease early and Charlotte Falk was incredibly helpful guiding us through the process and making it transparent and painless! Thank you so much to Charlotte and the leaders team for making our experience a wonderful one!

Char · 9 June 2025

★★★★★ 5/5

Google

Harry was amazing he was always there when I had a question which there were many. He made all the difference and nothing was to much trouble. He deserves 5 stars

Lisa · 15 January 2025

★★★★★ 5/5

Google

I let my father's bungalow with Francesca's help. I had never been a landlord before so this was very much new territory. Francesca was always on hand to help me through the hoops. Her help was much appreciated.

Julian · 25 September 2024

★★★★★ 5/5

Google

Lara was super friendly from the moment we met her at the door for the viewing, she was willing to answer every one of our many questions and gave nothing but well-informed and polite answers to all. She was so attentive and helpful in the process of finding our new flat so a big thank you there!

James · 25 August 2023

★★★★★ 5/5

Google

Had a viewing earlier today with Lara who was friendly, professional and helpful. I've had some very uncaring lettings agents in the past, but Lara was brilliant. She followed up with calls and emails as promised, felt like she understood my situation, and didn't want to just get me in and out as quickly as possible. Thank you!

Lucie · 26 July 2023

★★★★★ 1/5

Google

Terrible experience from start to finish, avoid using Leaders - if we could give zero stars we would My wife and I rented a 3 bedroom property in Hove with Leaders in 2019. Our entire interaction and experience with the Property Management Team and the property itself was appalling and extremely stressful throughout our tenancy. Here were our main issues: • The Property Management team. The sheer amount of time and effort we spent calling and emailing the PMT to get a response to any of the issues we had with the property was not acceptable. The total lack of care shown for our health, the property and just not responding to issues raised was appalling. We were made to feel like we were being ignored and that the issues we had raised just weren’t important to the PMT or the landlord. • Property issues. We were paying £1550 a month for a three bedroom house that was supposed to be our family home. It was a lot of money and we expected a certain standard of living that was not met. o Water coming through the walls in back bedroom. We were unable to use the third bedroom for five of those six months because of water damage to the walls. o Dangerous carpet on the stairs. There were spikes sticking out of the carpet on the stairs that were a danger to us and our two year old son. I cut my foot on them (through socks) twice, and we lived in constant worry that our son would also get cut, so we had to always carry him up the stairs. o Hole under skirting board in kitchen. Another part of the property that was unsafe for our son and we were told would be fixed before we moved in, that never happened. o Damp in front bedroom. There was damp under the windows in the front bedroom. We left the windows opened and adhered to the condensation guidelines as provided by Leaders. No matter how hard we tried, the damp was unmanageable. We were cleaning the walls under the windows every other day. • Deposit return. In total, it took six weeks that consisted of countless emails and phone calls for our deposit to be finally returned to us. No-one in the PMT ever bothered to contact us about the deposit, we had to constantly chase them for any update. The only way we got anything done was by refusing to come off the phone until someone gave us an answer. I even had a manager promise me by the COB that I’d receive a response, of which nothing materialised. This is unacceptable and shocking service. We still haven’t received any kind of confirmation email to let us know it has been officially transferred back. So if you want an estate agent with appalling customer service who doesn’t care about you or the property, then sign up with Leaders. We will not be using Leaders again and will inform all of our friends and family to do the same.NegativeResponsiveness, Quality, Professionalism, Value

Stephen · 21 June 2020