Trusted Agent profile · Hove
★★★★★
298 reviews across 2 platforms
169 Hangleton Way, Hove, BN3 8EY
Harringtons Sales's office in Hove, at 169 Hangleton Way, is rated 3.7 out of 5 across 298 reviews on two platforms, including 271 Google reviews rated 3.8.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
GoogleGeorgie was amazing and so professional, I was very impressed by her
Thank you for your kind words, we are thrilled to hear that you had a great experience with our team. We pride ourselves on providing excellent and professional service to all our clients. If you have any more feedback or need assistance in the future, please don't hesitate to reach out.
5/5
GoogleRachel and the team at Harringtons supported us through our first experience of letting out a property and I can't thank them enough. They were very honest upfront about what we should expect and we felt their fees were fair. Tenant is now in situ and we are very happy with them.
Thank you so much for your kind words, Sarah! We are delighted to hear that you had a positive experience working with Rachel and the team at Harringtons Lettings. We always strive to provide honest guidance and fair fees. It's fantastic to hear that your tenant is now settled in and you are happy with the outcome. If you need any further assistance, please do not hesitate to get in touch.
5/5
GoogleGeorgie was great on our viewing - super lovely, informative and honest. Thank you!
Thank you for your kind words, we are glad to hear that Georgie provided you with a great viewing experience. We look forward to assisting you further in the future!
5/5
GoogleI recently had the pleasure of working with Harringtons Lettings, and I cannot recommend them highly enough! From start to finish, their service was impeccable. The team is incredibly professional, knowledgeable, and always ready to assist with any questions or concerns. They made the entire process of finding and securing a rental property stress-free and straightforward.
Hi Josie! Thank you so much for the lovely review. We strive to not only be professional and knowledgeable, but to be a friendly face you can talk to. So glad you enjoyed your experience with us, and do not hesitate to contact us for anything else you may need.
5/5
GoogleThis estate agents are very good and professional and I will be using them again. Thank you
Hi Chris, thank you so much for your review, we really value your feedback!
5/5
GoogleI have been with Harringtons Lettings for most of my academic year and as a student I can say that the help from the members of the team has been amazing. In particular Rachel who has always been very quick to help us with any issues that arose with the house.
Thank you so much for your kind words, Nico! We are pleased to hear that you have had a great experience with our team, especially with Rachel. We appreciate your feedback and we are always here to help with any issues that may come up during your tenancy.
5/5
GoogleI have been with Harringtons for over a year now since my property was bought by a new landlord. Harringtons helped make the transition very easy and have always been very responsive to any issues that have arisen. Rachel has been especially efficient. In all a pleasure to deal with.
Thank you for your kind words! We are thrilled to hear about your positive experience with us. We are always here to assist you with any issues that may come up. Rachel truly is a valuable member of our team. We appreciate your feedback and look forward to continue providing you with excellent service!
5/5
GoogleJust moved in to our new house! I have found this the least stressful of any of my (many) moves. Everything was done online and the tenancy fees are the cheapest I have paid in Brighton. So far any emails have been responded to immediately. Hopefully this continues throughout the tenancy!
Dear Ruth, we are pleased that you have had a positive experience using Harringtons as a Lettings Agent and do hope that we are able to continue to provide a good service for you throughout the duration of your tenancy.
1/5
GoogleWorst letting agent I have used. At the start of tenancy keys did not fit any of the locks for the property. Instead of resolving the issue I was asked to travel to the office (which is in the middle of nowhere not sure why they're managing Brighton properties) to collect a spare set of keys. However upon arrival was told they weren't sure the key actually worked and said "hopefully it will" not professional at all. Throughout the tenancy treating tenants like children and escalating every matter to guarantors with little or no communication. Very unhelpful any time they were contacted regarding an issue in the property. At the end of tenancy did not give any communication for 1 month regarding the return of deposit. Only when told legal action would be taken did they respond and began process to return deposit. If you're looking for a letting agent in Brighton, steer well clear of Harringtons.
Good afternoon Callum Thank you for your comments. Having looked back at your correspondence with us at the beginning of your tenancy, it looks as though you confirmed on 02.09.2020 that you were very happy with the property however you were having difficulties locking the bedroom door for room 6. In the email you offered to come to our office and collect our key for room 6. We would have delivered the key to you but as you offered to collect the key we weren’t to know that the location of our office was an issue for you. You later confirmed via email on 16.09.2020 that the new key worked perfectly and you had no other issues at the property. Therefore, we feel it is unfair to say that multiple keys did not work when you first moved in as we resolved the issue with the key for room 6 the same day you contacted us. With regards to our office location, we are based in West Hove which is roughly a 15 minute car journey from the property you were residing at. You were aware of our office location when you secured a property with us, if this was an issue for you then it should have been raised before securing a property with us. We received several noise complaints during your tenancy where we only contacted the tenants rather than the guarantors but as repeated noise complaints continued we had no choice but to involve your guarantors. As there were various deposit deductions where quotes or invoices were required, we were awaiting these from the contractor. As you can appreciate August and September is ours and a lot of contractor’s busiest time of the year and sometimes there can be a delay. We can see that you chased the status of your deposit return on 17.09.2021 and we updated you the same day and confirmed what we were waiting for. You then contacted us on 23.09.2021 to follow up with which we replied on 24.09.2021 with your deposit return letter and the deductions the landlord proposed. You then agreed to the deductions in full and the remainder of your deposit was returned to you by the DPS.
5/5
GoogleProfessional, informative and a pleasure to deal with... Although I have mainly dealt with Kate throughout the tenancy, the whole team have maintained great communication and nothing is too much trouble. Kate has always been thoroughly professional and helpful with whatever issues I have had my flat. Any maintenance is dealt with swiftly and with a smile. I would strongly recommend these guys to any tenant looking to rent or landlord looking to rent out their property. Thanks for all your help guys.
5/5
GoogleWe have let our student properties through Harringtons for the last 5 student seasons and are delighted with the service that we have received. Rachel and the team in property management have taken account our wishes; have kept a careful eye on the condition of our properties with 6 monthly inspections and have provided an excellent maintenance service with contractors who provide good quality of work while still being affordable. We find them very easy to deal with, and would have no hesitation in recommending them to others!
5/5
GoogleI am currently living in a beautiful flat with three other girls. We are all students so are often very busy. However, when looking for somewhere to move into at the start of this year, Harringtons were very helpful in making sure we could arrange viewings that suited us and sent us regular emails about other houses and flats available in the area that we could be interested in. Viewing flats and houses was made very easy by the lady that showed us round (unfortunately I cannot remember her name). She made sure we were aware of everything and were happy with what we were looking at - making us feel very welcome and comfortable. She also ensured we had all the information we needed and was happy to answer all of our questions to the best of her knowledge. It was made very easy for us to confirm that we wanted the flat and pay our initial fees. There was no rushing about, pressure or stress put on us to make a decision quickly (unlike many letting agencies in the area). Everything ran smoothly and was very well organised. When we went to pick up our keys in August, we were met by Reece at the front desk, who was both informative and helpful. He was again, very professional, making everything as quick and easy as possible. He made sure we were given all of the correct paperwork we needed and had signed off our last minute agreements so that we were ready to go ahead and move in the same day. Having only been dealing with Harringtons Lettings for a few months, I am overall very happy with how everything has been, and still is being handled. They have really looked after us as both students and tenants. Having had more than the occasional bad experience with a previous letting agency, I am pleasantly surprised at Harringtons professionalism and genuine care for us tenants. I would like to recommend this letting agency to any student looking for a comfortable and homely place to live, with the added extra of a reliable and friendly agency to make this experience as easy as possible at a very stressful time of year!
4/5
GoogleRachel is always very professional and respond quickly to emails. Fees very expensive and the system with communicating third party with the landlord means tenants have less power to address issues with the house. We have found that damp problems in our have have been neglected.
Thank you for taking the time to leave a review, your comments are very much appreciated.
5/5
GoogleI contacted Harringtons Lettings a few weeks ago after seeing some of their properties advertised on Rightmove and Zoopla. The person I spoke to on the phone was very friendly, she took my details, listened patiently to what I was looking for and promised that someone from the office would contact me as soon as something suitable came on the market. Since then, Emma has been regularly in touch with me by phone and email, keeping me constantly up to date on available properties that I might be interested in. After a week I met Emma for several viewings; she was friendly, smiley, professional and transparent. When I got to the office to secure one of the flats and fill out all the paperwork, I was welcomed politely and all my questions were answered and doubts clarified. Great service and would highly recommend.
4/5
GoogleWorking with Harrington's Lettings has been a very pleasant experience. This is the first time I have bought a property to let out and had no prior experience of where to start or what would be required for a successful let. They took the time to arrange a face-to-face meeting to properly consult and advise me, and they continued to provide information throughout the process. Having experienced some terrible agencies as a tenant myself, I was keen that the agency I chose would provide my tenants with a good experience and responsive service - I did not want unhappy tenants in my property. Fees charged to both myself and the tenants are extremely reasonable. I would recommend Harrington's Lettings to anyone looking to rent their property in the Brighton & Hove area. I only wish I'd found them sooner!
4/5
GoogleI have been a landlord for over 25 years and have been dealing with all of my properties myself, however after turning 60 I thought it was time to get an agent to manage them. Harringtons Lettings was recommended to me by a friend and I'm so glad she did. Very professional and helpful service received, they kept me up to date on progress and secured a great tenant for my property within 2 days. Overall very satisfied.
5/5
GoogleGeorgie’s viewing was amazing! She was so knowledgeable about the property and answered all my questions in a friendly, polite manner. As a first time renter, it’s so important for me to go with a company I trust and feel cared for. Couldn’t be happier with Georgie’s service!
Thank you for sharing your experience with us, Nicole! We are delighted to hear that Georgie provided you with such excellent service during your viewing. We strive to make the renting process as smooth and informative as possible for our customers. If you have any more questions or need assistance, please don't hesitate to reach out. We look forward to assisting you further in the future!
5/5
GoogleAlthough I have only been renting with Harringtons for a short period of time, I have had nothing but a positive experience. From viewing to admin updates. The admin team especially are very polite and quick to respond and I have no doubt that the rest of my tenancy will run smoothly. I would recommend to anyone considering renting in brighton.
Thank you for sharing your positive experience with us! We are delighted to hear that you are enjoying your time renting with Harringtons Lettings. Our admin team works hard to ensure a smooth and efficient process for all our tenants. Your recommendation means a lot to us. If you need anything during your tenancy, please don't hesitate to contact us.
3/5
GooglePoor condition of house when moving in, as well as often defensive and accusatory in what should be rather simple communication. This is the fourth agency Ive used in Brighton and most definitely the hardest to have non-stressful communication with and often feel a very condescending tone is used. Perhaps they assume all students should be treated like kids, but a bit odd for a graduate student... Not helpful during Corona whilst trying to focus on a MA! However, the house is reasonably priced.
Good Morning Cole Without your comments, I am not sure of the reasoning behind this star rating. If it is referring to the letter the office have sent you and your housemates requesting the property be cleaned and tidied please contact us if you wish to discuss. Kind Regards Emma Gretton
1/5
GoogleSo bad. Were rude and unresponsive during our entire tenancy even with issues pertaining to damp and mould. Then tried to charge us cleaning fees (which as of 2020 are illegal) and were unreachable when trying to clear this up, bounced me around to various staff members, none of which had a clue what was going on. Very unprofessional, would not recommend. EDITED FOR REPLY FROM OWNER We had workmen come a few times and the damp issue was only ever briefly fixed, never did the work required to fix the issue. The times that you offered us for getting someone in to fix the issue was in the last few weeks of our tenancy at times that did not suit us. You had a YEAR. illegal cleaning fees as in it is illegal (as of June 2020 to charge cleaning fees) we only paid it because we were told there was a £60 fee on top of that to dispute the fees, wasn't worth it in the end.NegativeResponsiveness, Quality, Professionalism, Value
Good Afternoon Thank you for your comments. In relation to the maintenance issues relating to damp, the admin team have confirmed that two appointments were cancelled by yourselves and we have an email confirming you as tenants do not want the works to be carried out whilst you were in tenancy. Therefore we do not feel your comment is fair as numerous attempts were made to rectify the issues. We aren’t sure what you mean by illegal cleaning fees. A third party company carried out a check out report based off your inventory and itemised what cleaning was required based on the cleanliness of the property when you moved in. We have been notified that you have accepted and paid this charge on Reposit. You had the option to dispute these charges and provide your own evidence to support the dispute. There is a 24 hour period where we are waiting ourselves for the report to be generated and sent to us, we then have to allow time to have any works carried out, invoices sent to us and the landlords instruction given. This is why there may not have been an update available straight away. We appreciate and apologise that you weren’t able to get hold of the office quickly. Unfortunately the person who usually deals with the deposit returns was on annual leave and another member of staff was isolating due to contracting Covid-19 which did leave the office short-handed for a period of time. This was unforeseen and we appreciate this is not your doing but at times these things happen and our usual response time cannot be met.
1/5
GoogleDo not trust this company with your deposit as they give it to the wrong person. I paid them £1700 as a deposit for a friends flat and when the flat fell through they did NOT give me my money back but given it to other parson. A good company would have paid it straight back into your bank account. This company is unprofessional do not trust them with your money. M Pennell
Good Afternoon Thank you for your comments however I feel clarity of this situation is required. The first correspondence we have from you was 2nd February 2022 when you requested the payments be returned to you. However the tenancy had fallen through on 29th January. As we had not had any communications with you to this date we asked the tenant to confirm the account details where the payment is due to be refunded to as they requested the refund. This is standard practice, therefore the refund was issued to the account details provided by the tenant. It is very common especially when dealing with non UK tenants that a payment is made on their behalf but of their funds. You mention in your review it was a deposit for a friends flat but state in emails earlier this month that she is a con woman. We have therefore suggested you contact the police which was your intention and that we would cooperate fully with the investigation. We have not yet, as requested received the crime reference number so are unsure if you have pursued this matter. Kind Regards Harringtons Lettings
1/5
GoogleI'd stay away from this agency. Having experienced the way they conduct business through my partner, I know the amount of frustration comes out of dealing with them. Upon notice of departure, they asked us to pay a full month's rent for a flat that we had to vacate a week into the month, just for them to refund the majority of the money. We refused and paid the week owed instead. The landlord then decided to charge us £200 for a cleaning service, when the flat had only been lived in for one week and cleaned before leaving. The charges are for clean-ups of damage that was present when my partner moved in, so we are currently waiting on arbitration for the process and the money is yet to be returned. The flat had torn-up carpets and dirty windows, which we ended up paying for. A mess. Steer clear.NegativeQuality, Value
Good Afternoon I am not sure what property you are referring to so cannot therefore provide specifics as you are also not named as a tenant. It does sound as if the tenant broke their contract mid tenancy. The terms are that the vacating tenants are held liable for the rent up until the day the new/replacement tenant moves in. We require the rent to be paid as normal in case of any tenancy fall through. If the new tenancy proceeds as planned the refund is made. In relation to cleaning and the arbitration I cannot comment without looking into and I would need to know the property to do so. If you wish to discuss further please contact the office directly. Kind Regards Emma Gretton
3/5
GooglePoor condition of house when moving in, as well as often defensive and accusatory in what should be rather simple communication. This is the fourth agency Ive used in Brighton and most definitely the hardest to have non-stressful communication with and often feel a very condescending tone is used. Perhaps they assume all students should be treated like kids, but a bit odd for a graduate student... Not helpful during Corona whilst trying to focus on a MA! However, the house is reasonably priced.
Good Morning Cole Without your comments, I am not sure of the reasoning behind this star rating. If it is referring to the letter the office have sent you and your housemates requesting the property be cleaned and tidied please contact us if you wish to discuss. Kind Regards Emma Gretton
1/5
GooglePoor effort overall. They are extremely poor on communicating any information. I wasn't told what any of the processes were for dropping off keys after my tenancy, nor was I told anything about my deposit. I constantly had to badger them for any information. Avoid at all costs if you can. Just truly rubbish as a business. So unprofessional! I'd go into more detail, but you just need to read the other negative reviews on google to get an idea of the kind of shenanigans they get up to...NegativeResponsiveness, Quality, Professionalism
Good Afternoon Faron Your vacating instructions were sent to you on 28th July 2020 at 11.46am. This is a 7 page document providing you with all the information you need regarding moving out of a property. Which includes a paragraph named 'keys' in bold. This paragraph states 'You have until midnight on your vacating date to return your keys to your Landlord/ Agent. You must return all of the keys to the property to include all of the sets that your were given when you moved in and also any subsequent keys you may have had cut.' If you’re Landlord/ Agent is not available or open, you can put the keys through the letterbox in a clearly marked envelope. Do not put them through the door of the property you have just vacated. As you are aware we deal with the property and therefore the keys should be returned to us. We also tried to call you back on 9th October, left a message confirming what to do with the keys and followed with an email sent at 16.40pm which reads 'please could you return your keys to our office, our address is below. Please ensure you put the keys in an envelope with your name on, not the property address, if you return them after 6pm there is a letter box to the right hand side of the shutter'. You also had a second email send 9th October 17.08pm which also confirms the same information as above. In regards to your deposit return, the check out report was carried out 12th October, this is the next working day after your tenancy ended midnight 9th October, we received the report on 13th October which is when it was also sent to the landlord for their further instruction, cleaning was required at the property which was instructed 14th October and carried out today, 15th October. You were provided with an update today at 2.35pm to which you responded 'brilliant, thanks for all the prompt responses!' I am sure you can appreciate that there is a process which we have to follow in regards to a deposit return and considering we have only been in receipt of the report for 48 hours we have moved as quickly as we possibly can. Kind Regards Emma Gretton
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Harringtons Sales's Hove office has 298 reviews across two platforms: 271 on Google, 27 on Trustpilot.
Harringtons Sales Hove is rated 3.7 out of 5 across all 298 reviews, and 3.8 out of 5 on Google from 271 reviews.
Harringtons Sales Hove, 169 Hangleton Way, Hove, BN3 8EY.
