Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWe were with Workspace at the Leather…
We were with Workspace at the Leather Market for several years but its now been over 3 months and there is no communication in regards to returning our deposit. Worth noting there is also a problem with mice and flies in the building and there is no AC so almost unworkable in the summer.
Matthew · 27 January 2024
Agent replied · 23 October 2024
Hi Matthew,Thank you for taking the time to share your feedback and I’m sorry to hear you’ve been having trouble with your deposit return. I’ve alerted our finance team who will be following up on this.If you have any further feedback you’d like to share, please do drop us an email at feedback@workspace.co.uk so a member of our customer experience team can get in touch shortly.All the best,Michael | Customer Experience Manager
★★★★★ 5/5
GoogleWould absolutely recommend Cousins, have had a great experience with them. They were very helpful when I was searching for a place to rent, and have made everything so easy.
William · 25 June 2024
★★★★★ 5/5
GoogleI had a great experience with Cousin’s Estate Agents. The whole team was professional, friendly, and really helpful from start to finish. A big thank you to Mr. Frank in particular, he was always available to help and made the whole process so much easier. Would definitely recommend them 100%!
Arslan · 5 July 2025
★★★★★ 5/5
GoogleI’ve worked with Frank and Tom and the team for many years. They are always very professional and helpful. I look forward to working with them on more matters in the future.
Alan · 26 April 2024
★★★★★ 5/5
GoogleWe have a house on Beaconsfield Rd that belonged to our late mother who past away many years ago which we rent out. Over a number of years Lee & Elsa have been extremely helpful & informative in regard to giving us required valuations for the purpose of remortgaging which we needed for the purposes of probate initially & then capital raising going forward. They have always been so very helpful even taking time to come & view the house KNOWING that it's not going up for sale in order to advise on up to date valuations & advice on what's happening in the area. Elsa even rang & informed me when our gutter was damaged & leaking water as they manged the flat next door & it came to her attention.
To summarise they are just extremely nice people who are very knowledgeable & professional. As I promised Lee, the only agent we would consider when we decide to sell is Cousins in Westgreen Rd. Thank you for your professional advice, & willingness to be of help over the years. I cannot recommend you highly enough.
Very best regards
Marcus
M · 24 October 2020
Agent replied · 23 October 2024
Thank you Marcus for your review, so kind to talk of Leigh and Elsa like this, they have since retired but we will be sure to let them know. We hope to continue the customer service that they established, once again thanks
★★★★★ 5/5
GoogleThe biggest 'Thank You' to Tom, Sean, Frank and all at Cousins. They have worked their wonders during my sale - their expertise, friendliness, and always being at the end of the phone has been outstanding. Forget online agencies to save a few £££'s these guys are worth their weight in gold - especially in getting you through some difficult queries. Many, many thanks guys and gal!
Maxx · 24 October 2022
Agent replied · 23 October 2024
Thank you so much Max for your kind review, in honesty the team worked so hard to get this one over the line, we wish you well!
★★★★★ 5/5
GoogleWe were renting from cousins EA for 7 years and they have been really wonderful, always have fixed things within reasonable time, very supportive, Thank you Frank and whole team.
I would highly recommended them .
Teona · 28 December 2023
★★★★★ 5/5
GoogleThank you very much very much for all the help and prompt response. Mr Huseyin has been very helpful throughout the entire letting process
Adnan · 12 July 2024
★★★★★ 1/5
TrustpilotAll the 1 stars on here are 1000000000%…
All the 1 stars on here are 1000000000% true and no accountability.
Stephanie · 16 April 2026
★★★★★ 5/5
GoogleOver the years we have bought and sold two homes in Tottenham through Cousins on West Green Road. Throughout all of our dealings with them they have always been friendly, professional, and helpful. They are a traditional local estate agent and their personal touch is very useful, particularly in helping to keep sales on track when situations get tricky. Their commission rate is competitive too. There are cheaper online options available these days but in my opinion you can't beat having a local agent on your side (last time Cousins managed to find a buyer for us before the property even went on the market).
James · 28 November 2023
★★★★★ 5/5
TrustpilotFuel Tank Building
Our office is located in Fuel Tank Building. The building is small and quiet, ideal for an office space. The staff there is really nice and polite, being always helpful when we need some assistance from them.
Salvador · 5 July 2024
Agent replied · 23 October 2024
Hi Salvador,Thank you for the 5 star review! We’re so glad to hear you are enjoying your time with Workspace and the positive feedback about the Fuel Tank team. All the best,Michael | Customer Experience Manager
★★★★★ 1/5
TrustpilotThey are scammers
They are scammers. Upon leaving the premise, be prepared to replace absolutely everything in the office space, damaged or not. They have terrible customer service, do not care one bit about their customers at all.I would avoid this company at all costs unless you want to be left very short changed at the end.
Jon · 22 June 2023
Agent replied · 23 October 2024
Hi Jon,I’m sorry to hear we’ve fallen short of your expectations.I'm keen to arrange a follow up call to discuss your feedback in more detail to understand exactly where things may have gone wrong. If you could drop us an email at feedback@workspace.co.uk a member of our customer experience team will get in touch shortly.All the best,Michael | Customer Experience Manager
★★★★★ 5/5
GoogleWe have been cooperating with this agency for several years, they are really characterised by their great professionalism compared to other local agencies we have tried to contact. …
Margaret · 16 November 2025
★★★★★ 1/5
TrustpilotIf I could give 0 stars I would.
If I could give 0 stars, I most certainly would. We were sold a 'storage unit' but it is in fact a common area that has been boarded up with plywood so it's extremely flimsy and unprotected, and in hindsight, I'm not sure how we bought into this . Our unit has been flooded at least two times (that we know of) with notification only 10 days after the most recent flooding (we are not based in this unit) so all our our property has been sitting in water and rust has formed over everything metal. And now there is potential for yet another flood from the ceiling. The renewals team are absolutely incompetent, telling me that there is nothing urgent to be discussed but wanting to meet for a coffee, relentless and inane phone calls, but still 'nothing urgent' before issuing me with a huge fee increase 10 days before the lease is up for renewal! They say "they don't like to issue fee increases in writing as their clients don't like it". Not sure what sort of company conducts their business like this, but in my experience as a company owner - all important information should be communicated in writing and with maximum notice to allow the client time and space for decision-making and logistics. Surely this is common sense? The lifts are never operational, the team work at snails' pace, the communal areas are a disgrace and the whole thing is just a disaster. I will be taking this further legally to resolve and claim damages.
NV · 14 November 2023
★★★★★ 5/5
TrustpilotBouverie House - Great Management !
The Workspace building management team in the Fleet Street office are great. They are efficient, always get back to you straight away, always providing updates as to what is happening in the building eg events or the work that is happening to the building (and providing alternatives if needed for when it gets noisy). They have created a nice environment in the building.
Jackie · 24 September 2024
★★★★★ 5/5
GoogleI have been dealing with Cousins for over 10 year's and they have always been transparent and professional. Frank has particularly been amazing, always helpful and definitely goes above and beyond his role.
I would most definitely recommend this company to family and friends without a doubt.
Jennifer · 24 October 2023
Agent replied · 23 October 2024
Thank you Jennifer and to all your family who have worked with us in the past, it is a pleasure!
★★★★★ 1/5
TrustpilotNot received our deposit refund, beware…
Not received our deposit refund since March (now in June) and keep hearing excuses. Sounds like they have financial issues or get off on keeping people deposits.Had an office from Workspace Group London and ended our lease with them in March. We carried out all restoration works and handed back keys.Beware.
Asad · 5 June 2023
Agent replied · 23 October 2024
Hi Asad,I’m sorry to hear of the issue regarding your deposit return.If you could drop me an email at feedback@workspace.co.uk a member of our customer experience team will get in touch shortly and will investigate this further.All the best,Michael | Customer Experience Manager
★★★★★ 1/5
TrustpilotTerrible Customer Service, Scams & Malpractice
Rented a workspace at the Biscuit Factory in Bermondsey for 2 years.
Catherine · 17 April 2025
Agent replied · 22 October 2025
Dear Catherine,
Thank you for bringing this to our attention. We are committed to providing excellent service, and we’re sorry to hear about your experience with Workspace.
We have checked our records, and we do not have you listed as a customer of ours, please reach out to us at feedback@workspace.co.uk so we can look into this matter further and be in contact with you directly. A member of our team will be in touch once we receive your email.
Workspace Customer Experience Team
★★★★★ 5/5
TrustpilotNice space, helpful management
Workspace have been accommodating since moving in with our modification requests at East London Works. The management are responsive to any issues that occur and work hard to rectify them.
CSQ · 24 July 2024
Agent replied · 23 October 2024
Hi CSQ,
Thank you for the 5 star review!
All the best,
Michael | Quality and Customer Improvements Manager
★★★★★ 5/5
GoogleIsh is friendly. I recommend him !
Isabelle · 28 October 2024
★★★★★ 1/5
TrustpilotEvery bad comment I saw here is correct…
Every bad comment I saw here is correct so I won't be stating them again. We have moved out in April 2023 and still haven't gotten our deposit back. I have no other words. Just avoid.
ABM · 21 February 2024
Agent replied · 23 October 2024
Hi ABM Marketing,Thanks for taking the time to share your feedback and I’m sorry to hear you’ve not received your deposit yet. We aim to return all customer deposits within one month of them vacating their office however it sounds like something has gone array in this instance.I have spoken with our finance team who are investigating this as a priority so we can get this returned to you as quickly as possible. By now you should have received an email from a member of our finance team confirming next steps.If you haven’t received this email yet or have any further feedback you’d like to share, please do drop me an email at feedback@workspace.co.uk so I can follow up directly with you.All the best,Michael | Customer Experience Manager
★★★★★ 1/5
TrustpilotLong-Term Tenant Unresolved Issues and Disturbing Customer Service Experience
I am writing to formally address several unresolved issues
Chris · 9 April 2025
Agent replied · 22 September 2025
Thank you for bringing this to our attention. We aim to provide an excellent service for all our customers so we are sorry to hear you have had a negative experience with Workspace.
We are investigating this matter and one of our team will shortly be in touch with you directly.
Workspace Customer Experience Team
★★★★★ 5/5
GoogleMohamed was great! I’m really happy.
Damien · 11 October 2024
★★★★★ 5/5
GoogleCousins have been the letting agents for my property for many years, and have been excellent, dealing with anything that pops up efficiently, promptly and professionally - that’s all you want from your agent! And they’re really friendly too!
Ala · 24 October 2023
Agent replied · 23 October 2024
Thank You for your kind reply Ala! It also helps when you have a good landlord so hopefully all will continue for as long as you need!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
