Trusted Agent profile · Hounslow
★★★★★
438 reviews across 2 platforms
LG01, Barley Mow Centre, 10 Barley Mow Passage, Chiswick, W4 4PH, Hounslow, W4 4PH
Cow & Co.'s office in Hounslow, at LG01, is rated 4.5 out of 5 across 438 reviews on two platforms, including 347 Google reviews rated 4.9.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
1/5
TrustpilotLong-Term Tenant Unresolved Issues and Disturbing Customer Service Experience
I am writing to formally address several unresolved issues
Thank you for bringing this to our attention. We aim to provide an excellent service for all our customers so we are sorry to hear you have had a negative experience with Workspace. We are investigating this matter and one of our team will shortly be in touch with you directly. Workspace Customer Experience Team
5/5
GoogleMohamed was great! I’m really happy.
5/5
GoogleCousins have been the letting agents for my property for many years, and have been excellent, dealing with anything that pops up efficiently, promptly and professionally - that’s all you want from your agent! And they’re really friendly too!
Thank You for your kind reply Ala! It also helps when you have a good landlord so hopefully all will continue for as long as you need!
1/5
TrustpilotWorkspace's cost cutting is dangerous
We have been a tenant of Workspace at Park Hall Business Centre for some years. Unfortunately it's a story of regular cost cutting actions by management causing damage to our unit and putting staff at risk. We've had numerous leaks over the years, have informed centre management, only to be fobbed off, delayed, and then when action is taken, it's to hire such a shoddy team of cowby builders that further roof damage was done, only to cause even worse leaks. Despite the centre manager coming in person to see the state of our unit, no remedy has been put in place, and all the company can offer is 15% rent reduction, this after much complaining. Do yourself a favour, don't rent from Workspace.
5/5
TrustpilotAmazing Service 5*
We’ve had our office here for a while, and I can’t say enough about how amazing George, Adrian, Hanah, Emily, and Natasha have been. The entire setup is fantastic. If you’re considering joining, I highly recommend it they go above and beyond with 5-star service.
1/5
Trustpilotawful experience
awful experience. Their booking UI is terrible, i accidentally booked in the wrong location (after searching for another) made an amendment to my booking. i later had to reschedule the booking - with very good notice and i explained the situation with the bad booking platform experience. They ignored 4 phone calls and 2 emails and then finally responding to say would be charged. will not be using again, worst customer service i have had in a long time!
5/5
TrustpilotThe Record Hall - Workspace
The Record Hall staff, specifically Oriella and Beata, have always gone above and beyond to help us when needed, and always respond quickly and in a friendly manner. The cafe staff are friendly and welcoming. The facilities in the building are always clean and available.
1/5
TrustpilotBad for businesses
Overpriced and a really bad experience for a small business. We've had regular issues with the unwillingness of the company to accommodate even the most basic business requirements.We're an online retailer and struggle with postal collections and delivery on a regular basis. Whilst we are in the building until 6-7pm, the security turn away delivery drivers at the gates to the compound leaving us no choice but to stand outside the building with a trolly.We have a modest amount of post for the majority of the year, and whilst we were promised there would be a place to store postbags for pickup we are now instructed to leave them in the entrance hall, but only within an hour of the pickup window. At Christmas this means we have a really short amount of time to get all of our bags (30-50 at peak) down to the ground floor, but we're also not allowed to use a trolly. We've requested a post room or designated pickup area but were told this wasn't a reasonable request.The staff can be really rude and have no desire to assist. They regularly toe the line from head office on almost all matters. We were kicked out of one unit after the company won planning permission to turn part of the site into luxury flats. They refused to give us any indication that this was going to happen until the last minute, giving us little choice but to take another unit in the building at 2x the cost per square foot (We are in the Chocolate Factory for reference).They write into your contract that you can't use any other internet provider than the one they provide to you, which starts at £75. We compared our previous contract to the new one and realised they've added a clause that states that they are allowed to enter your unit to remove any equipment provided by any other broadband provider. Legally questionable practices like this are really common.These are just some examples of why this company should be avoided at all costs, which seems to be the sentiment of the majority of reviews.
5/5
TrustpilotEmma Arpadfi
Emma, who works at the china works branch has done an amazing job since arriving. She always makes you feel extremely welcome when you arrive and always goes that extra mile when you need assistance.
5/5
TrustpilotPill Box - It's been a great experience!
Been tenants for just over a year now and it's been really good! The studio we rent is perfect for our needs, and the facilities in the building are also great. The facilities management team are responsive and really approachable. Loving the table tennis competition!
1/5
TrustpilotNobody on reception to greet/help us
Nobody on reception to greet/help us. Nobody answering the phone to let us in. We had to 'tailgate' other people entering the building. No idea where our room was located so had to search for it. Finally we find the room and get access to it but hooking up to the TV for presentation wasn't possible with zero information or help to do so. Will not be returning here. There are plenty of other meeting spaces through other companies with far better customer care.
5/5
TrustpilotLovely people always very helpful
Lovely people always very helpful. Clean building and great communal space and cafe.
Hi Nicole, Thank you for the 5 star review! All the best, Michael | Quality and Customer Improvements Manager
1/5
TrustpilotHorrible company - Avoid at all costs
Horrible company that takes advantage of SMEs instead of trying to support them. The number of businesses I have spoken to who said they have been charged for their dilapidation is ridiculous. They use their corporate size to put pressure on the SMEs to pay up and take their deposits. They have terrible customer service and marketing as well. Have communicated with Lisa and either Will or William in marketing and they have no empathy. They simply want to squeeze all the money out of their customers. Avoid Workspace and consider Wework, Regus or Foraspace. I’ll never go with Workspace again!
5/5
GoogleIt was a wonderful experience with cousins estate agents.The whole process of renting was so smooth,well guided and secure.The living experience in rented flat is really awsome.I really appreciate the cousins team for timely respons and guidance.Highly recommended for secure and Hussle free renting process.
5/5
GoogleUsed twice and great service both times
5/5
TrustpilotWorking at the Leroy House location and…
Working at the Leroy House location and it is such a lovely new building. Honor, the center manager, is lovely and incredibly helpful :)
5/5
GoogleAbout 10 years with the cousins estate agency , and We couldn't be happier with the experience. From the very beginning, they demonstrated a high level of professionalism. And I would like to express my upmost appreciation for the assistance provided by Frank during our tenancy .
5/5
TrustpilotLovely office space !
Lovely office space , great cafe, really friendly staff :)
Hi Christy, Thank you for the 5 star review! All the best, Michael | Quality and Customer Improvements Manager
1/5
TrustpilotI've recently vacated a Workspace unit…
I've recently vacated a Workspace unit at Grand Union Studios in London after 3 yrs of tenancy. My brother also rented a unit in the building and recently vacated his unit too. We've both been to hell and back trying to recover our rent deposits. Phone calls to Workspace HQ aren't returned, emails are ignored, repayment dates come and go. Seems like I'm not the only one here who's had this experience with them. They make life additionally difficult for small businesses in already difficult times.
5/5
TrustpilotLovely office space
Lovely office space! Great employees. Fab summer party x
Hi Rebecca, Thank you for the 5 star review and glad to hear you had a good time at the summer party! All the best, Michael | Quality and Customer Improvements Manager
5/5
GoogleWe've been with Cousins for several years now and can honestly say they have had our best interests at heart throughout that time, which is a very rare thing in London. Always flexible and amenable to try and resolve any issues we may have, a good company with good people.
5/5
GoogleMy experience with cousins it’s been so far good/excellent comparing to other agencies I was before. Michael been very kind to me single mum with 2 girls on benefits. Yes they do accept benefits. Prompt to fix/repair things quickly.
5/5
TrustpilotGreat premises
Great premises , well run business. Highly recommended.
Hi Steven,Thanks for the review and for the recommendation.All the best,Michael | Customer Experience Manager
1/5
TrustpilotWorkspace are the worst company and the…
Workspace are the worst company and the people there are the worst people in the world. Don't ever go with them. They are the enemy of small businesses. They don't care how their actions affect other people, all they care about is money and how much they can make off you. DO NOT GO WITH THEM even if their price is cheaper. You will pay more in the long run with your time, energy, money, all your hard work to build something for your family. My hope is that Workspace goes bust and everyone looses their job, so they know how it feels when they do it to other people. Joke of a company and downright evil people with no heart, I don't know how they sleep at night knowing they have ruined someone's life. I wish all the evil of this world on each and every single one of them.
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