Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs first-time renters, we had a lot of questions and weren’t entirely sure how everything worked, but Claire made the entire process so much easier for us. She was absolutely amazing from start to finish, always kind, patient, and incredibly helpful.
She took the time to clearly explain every step, which really reassured us and made us feel much more confident throughout the process. She was also very responsive whenever we had questions and never made us feel like anything we asked was too small or unnecessary.
Overall, Claire went above and beyond to support us, and we’re so grateful for how smooth she made our first renting experience. We couldn’t have asked for better help!
Izzdihar · 11 April 2026
Agent replied · 16 April 2026
Thank you Izzdihar we all (especially Claire) appreciate your comments.
★★★★★ 5/5
GoogleI was looking to find a property suitable for myself and two others, and we stumbled across one managed by Cousins. The whole process - including viewing the house, being given advice and liaising with the landlord - was handled smoothly by Cousins and we felt comfortable and clear on our situation all throughout. Claire was a massive help on this part. I would highly recommend anyone going through an estate agency to contact Cousins!
Dewayne · 13 April 2026
Agent replied · 16 April 2026
Thank you DeWayne for your kind comments, it is good to hear that you were assisted in your venture to find a suitable property
★★★★★ 5/5
GoogleWe had a great experience with Cousins when finding our new home. Claire was kind, responsive, and made the whole process smooth from start to finish. Communication was always clear, and we felt supported throughout. It’s rare to come across such a friendly and professional team in the property world. We’re very grateful for all the help and would definitely recommend Cousins to others looking for a reliable estate agent.
Thanks again!
Franco · 13 April 2025
Agent replied · 24 June 2025
Thank you Franco, it's really heartwarming when out team are appreciated. Hope all is well in your new home!
★★★★★ 5/5
GoogleHighly recommended agency! Claire worked with me and my partner throughout the process and ensured that we had a smooth transition the entire time. She answered all our needs promptly and catered to all our requests efficiently and affectively, and thanks to this we are now in our new home loving it! The handover for our keys was easy going and the reference process also was perfect. They ensured the house was spotless before we came and still gives us support after moving in if needed. I appreciate the help and faith they gave to us and how easy it was made for us with all our nagging!! Thank you so much
Shiloe · 11 April 2026
Agent replied · 16 April 2026
Dear Shiloe, we really appreciate the time you took to provide such great feedback. We are glad that you are happy in your new home.
★★★★★ 5/5
GoogleWe got in touch with cousins in june 2020 to rent a nice flat in Harringay. The company has soon proved to be very reliable and professional, promptly sending technicians if needed and being very responsive and helpful in general. when the owners sold the flat we were renting about 2 years later, cousins found us another place nearby that was just as nice, so we really can't complain at all with their service. highly recommended!
Alessandro · 9 April 2026
Agent replied · 16 April 2026
Thank you Alessandro. We are also delighted that you have been happy with our service and wish you well for the future!
★★★★★ 5/5
GoogleI sold my property through Cousins. While they aren't the cheapest around, they had an honest discussion about the price point given my timelines and then were able to get several offers meaning I was able to exceed asking price. It was then a difficult sale (solicitors not communicating effectively), but Tom from Cousins was there whenever needed to translate between them and actually keep things moving. I would highly recommend Cousins to sell a property in the area.
Mike · 24 August 2024
Agent replied · 23 October 2024
Thanks Mike, glad you appreciated Tom's efforts, as we say, it's not only about achieving the best price, it's also about pushing these things over the line.
★★★★★ 5/5
TrustpilotI love Workspace Barley Mow
I love Workspace Barley Mow. I've been a long-time colleague and user of this great space. But probably the number one reason is the great staff - particularly Jodi and Steffie. I run a lot of business events in conjunction with them and, I have to be honest, they are my favourite people to work with. This Workspace thrives because all the businesses located there love it and feel well-looked after. It's a great space, location and a great business community to be part of.
Jeannie · 24 July 2024
Agent replied · 23 October 2024
Hi Jeannie,
Thanks for the 5 star review!
Really pleased to hear your positive words about Jodi and Steffie, they do a great job running Barley Mow.
All the best,
Michael | Quality and Customer Improvements Manager
★★★★★ 5/5
TrustpilotFantastic service and Team at Metal Box…
Fantastic service and Team at Metal Box Factory. I have been a member of Metal Box Factory for over 1 year and using workspace for over 3 years in total. All of my experiences have been amazing. The Metal Box Factory centre in particular, managed by Daniel Deacon he has helped our business immeasurably with his helpful and problem solving approach to workspace management, even helping us furnish our office. I would recommend Daniel, and his team and implore anyone to join workspace group for office needs.
Narada · 22 July 2024
Agent replied · 23 October 2024
Hi Narada, Thank you for the 5 star review.We’re glad to hear your experiences at The Metal Box Factory and of Daniel and the team have been amazing during your time there.All the best,Michael | Quality and Customer Improvements Manager
★★★★★ 5/5
TrustpilotA great place to work (The Record Hall Workspace)
My company is based in The Record Hall Workspace and I can tell you first-hand that it is a fantastic place to work. The people are incredibly friendly (most notably Beata and Oriella who are always warm, kind and happy to help). There is always a good bubbly vibe around the building with great food available at the archive cafe near the entrance. Would definitely recommend to those thinking of moving their business there. You won't regret it.
Cameron · 15 August 2024
Agent replied · 23 October 2024
Hi Cameron,
Thanks for the 5 star review!
Really pleased to hear your positive words about Beata and Oriella, and of the good vibes at The Record Hall.
All the best,
Michael | Quality and Customer Improvements Manager
★★★★★ 5/5
TrustpilotAwesome Party at The Mille
We had an awesome party with our Workspace team on the 26th June, the food was incredibly delicious the games were thoroughly enjoyed and the music was really good and we loved the photo booth, everyone was having fun and this was all very well planned and hosted amazingly by Maria, who made this happen. We all had an amazing evening and we will recommend to others. Maria, Jodi, Thiago and the team were very welcoming and treated everyone amazingly! We can't wait for the next event!!
Raf · 4 July 2024
Agent replied · 23 October 2024
Hi Raf,Thank you for the kind review. We’re glad to hear you had a great time at the Mille party and that Maria and the team did a great job. I'll make sure the feedback is passed onto them and they start preparing for the next one!All the best,Michael | Customer Experience Manager
★★★★★ 5/5
GoogleMy mum recently sold her property in Tottenham and I dealt with the process on her behalf. We approached Cousins and dealt with Thomas Mullen when he came for the valuation. He was friendly, professional and approachable. During the …
Tracey · 16 November 2025
Agent replied · 16 April 2026
Thank you Tracey for your kind words. It is always refreshing to hear words of praise for our staff, it really make a difference to morale, which in turn, motivates them to try to continue providing the service that is expected.
★★★★★ 5/5
GoogleIn the end, I didn't buy through Cousins, but I must commend their invaluable assistance to me as a first-time buyer. From the outset, they provided detailed guidance and documents on what to expect, with impartial information that wasn't solely aimed at making a sale. Despite the often murky world of estate agency, Cousins went out of their way to help me, even when there was nothing in it for them. This is what the industry should be about.
Ahmed · 25 June 2024
Agent replied · 23 October 2024
Thank you Ahmed C, it's refreshing to hear from people who appreciate what we are trying to achieve in terms of service, not just to customers but on behalf of prospects too!
★★★★★ 5/5
GoogleWas hugely impressed with Tom and the team at cousins. Very rare to find an estate agent that helps the seller and well as buyer (I was the latter), and I was really grateful for all the support tom provided during the purchase. He went above and beyond to help us resolve issues. Thanks guys, and sorry for the delayed review.
Nathan · 25 January 2025
Agent replied · 9 August 2025
Thank you Nathan and please don't worry about the late review they are always appreciated, whenever they arrive!
★★★★★ 5/5
TrustpilotThe Barley Mow Centre is a great hub…
The Barley Mow Centre is a great hub for small business. From the recently refurb'd units to the large reception/cafe with lots of tables for meetings and sofas for relaxing, it really is a great work space. A special mention goes to the centre management who are collaborative and responsive as well as proactively supporting community endeavours too. I have been a customer for 18 years and can highly recommend The Barley Mow!
Ms · 23 July 2024
Agent replied · 23 October 2024
Hi Ms B,
Thank you for review and for being a long standing customer at our Barley Mow centre. We agree that the recent changes really make it a great place to work!
All the best,
Michael | Quality and Customer Improvements Manager
★★★★★ 5/5
GoogleHad a great experience with Cousins. Tom and Claire were helpful every step of the way. Thanks
Leah · 11 April 2026
Agent replied · 16 April 2026
Thank you Leah, we always appreciate positive reactions to our service to our buyers, sellers, tenants and landlords.
★★★★★ 5/5
GoogleTom, Husiyen and team were brilliant when we were buying our flat in Tottenham recently. Tom was a quick and clear communicator in the final weeks when you really need that support. Plus they gave us a very kind card and gift on completion. Super service!
Aoife · 2 June 2025
Agent replied · 24 June 2025
Thank you Aoife for your kind review. The team really appreciate your comments!
★★★★★ 1/5
TrustpilotStay away from Liam
We rent the office in Bow for half a year, everything went really well but when we check out, the manager Liam is so bad. He said we are rude without any reason, yelling at my colleagues and made him really sad to cry at home. My colleague can not fall asleep after the emotional damage. Hope the company can pay more attention to the training of the employees and do not let people like Liam working as the manager of the building. It is a disaster to the brand and the company.
Pingchuan · 17 November 2023
Agent replied · 23 October 2024
Hi pingchuan ma,Thank you for bringing your experience at Lock Studios to our attention. We're sorry to hear about your dissatisfaction, we take all feedback seriously and are committed to addressing any concerns our customers have.Liam who manages Lock Studios, is typically known for his excellent customer service, and we were surprised to hear about this incident. We would like to understand more about what happened to ensure we handle this situation appropriately. Could you please contact us at feedback@workspace.co.uk to discuss this further and a member of our customer experience team will get in touch.All the best,Michael | Customer Experience Manager
★★★★★ 5/5
GoogleWe had a great experience buying our first home with Cousins and this was due to the fact we dealt with Tom. From our very first phone call to our completion 7 months later, Tom has been outstanding. If it wasn’t for him I think we would have given up halfway through. He not only kept us in the loop at every stage he coordinated other professionals and chased them up on our behalf. He answered every question we put to him and kept us calm and reassured us when we got stressed or confused. Tom simplified everything for us. He always answered our calls and just made us feel we weren’t alone in this sometimes stressful process.
We feel lucky we had Tom and we can’t thank him enough for everything he did for us. Above and beyond a total Legend. Thank you so much Tom 👍
Sid · 24 October 2023
Agent replied · 23 October 2024
Thank you Sid for your great review, Tom will really appreciate your kind words, all the best!
Frank Browne, Director
★★★★★ 5/5
GoogleThomas was a massive help during the process of our sale. He was friendly and professional the whole way through. Would highly recommend! Big thanks to Thomas and the team at Cousins!
Dom · 16 April 2026
★★★★★ 1/5
TrustpilotI have had a credit note from workspace…
I have had a credit note from workspace in early December minus restoration works for end of tenancy however, have yet to have received my deposit. I have sent several emails over recent weeks however I have yet to have a reply. Disappointed and would like this rectified as soon as possible or I will take further.
Christian · 19 January 2026
Agent replied · 22 February 2026
Hi Christian,
Thank you for leaving your feedback and I'm sorry you have yet to receive your deposit.
So that we can investigate and ensure your deposit return is processed without further delay, could you please contact us directly at feedback@workspace.co.uk and provide your company details. We will prioritise this.
Best wishes,
Michael
★★★★★ 1/5
TrustpilotWORST THAN THE PLAGUE AS A LANDLORD
We have moved out three months ago from the Martell Road site and still cannot get our deposit refunded. We have sent repeated emails and no response.
Gurinder · 19 August 2026
Agent replied · 22 September 2026
Hi Gurinder,
Thank you for your feedback and I'm sorry to hear that your deposit has yet to be returned.
I have spoken to the accounts team and have asked them to process your deposit as a matter of urgency. The Centre Manager will also send you an email with confirmation.
If you would like to discuss anything further please contact me at feedback@workspace.co.uk
Best wishes,
Michael
★★★★★ 5/5
GoogleCousin's Estate Agents are a great team, i have been using their services for over a year now and I find them to be very proactive and respond rapidly. I would recommend them to anyone who sins to sell or rent property.
Deshaun · 10 April 2026
Agent replied · 16 April 2026
Thank you DeShaun for your review. It is great that contractors also see the benefit of good collaboration when it results in satisfaction for our clients.
★★★★★ 5/5
TrustpilotWorkspace - brilliant Social Enterprise
I have been renting from Workspace (East London Works building) for nearly 4 years now. They are an excellent company with brilliant values as a social enterprise. Rent is very competitive, and management have always been very helpful and friendly. I would definitely recommend this organisation to anyone. :)
Habz · 23 July 2024
Agent replied · 23 October 2024
Hi Habz,
Thank you for the 5 star review and for the postive feedback about our East London Works centre.
All the best,
Michael | Quality and Customer Improvements Manager
★★★★★ 5/5
GoogleClaire was brilliant from start to finish, truthful and earnest with her approach. The whole team were attentive when she was away and we had to sign off, brilliant bunch of people. They didn’t come off like the conventional salesy, rushed, …
CTRS · 16 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.