Henry Adams Horsham reviews

★★★★★ 1/5

Trustpilot

Disgraceful Service from Henry Adams Horsham

We found a house that we liked that was listed for sale with Henry Adams Horsham. After viewing the property, we decided to put our house on the market subject to our offer being provisionally accepted which we were assured that it would be by the estate agent from Henry Adams. We sold our house through Henry Adams very quickly only to then be told that our offer was not accepted. The estate agent had lied just to make the sale. We reluctantly increased our offer and, after weeks of back and forth, we finally came to an agreement.During our initial viewing, we noted that there were a couple of areas that were water marked. We were informed that one area in a bedroom was going to be looked at by the owner, and the other area in the garage the estate agent decided to immediately, and without request for her opinion, inform us was from an old leak. We were then told that the leak in the bedroom was not going to be investigated by the owner and that nothing of the sort had ever been suggested. The old leak in the garage turned out to be an existing leak and this week the ceiling came down followed by an awful lot of water.On the day of completion, we had until 14:00 to vacate our previous property. At 11:00 I received a call from Henry Adams asking "If we were out yet?". I informed them that were likely to be finished around 12:30. My wife then received another call from Henry Adams stating that "the property is no longer legally yours so you need to be out!".Overall our experience with Henry Adams, and one female estate agent in particular, was awful. She told nothing but lies just to make a sale and we have since learnt, without even mentioning any names, that my wife's colleague pulled out of a purchase through Henry Adams as a direct result of the estate agent in question's conduct. We would never use this company for the sale or purchase of a property again.

Sean · 10 November 2023

★★★★★ 5/5

Google

I would highly recommend Henry Adams Horsham to anyone buying or selling a property. Not only were they able to sell our property and provide thorough regular feedback they were able to match us to a house that was perfect for our growing family and ensure it all went through smoothly. Many thanks to Ali and the team x

Amelia · 16 March 2020

★★★★★ 5/5

Google

We purchased a new build property in Hassocks, and we mostly interacted with Gemma. She provided outstanding advice not only for our purchase but was helpful when I had general queries about our sale. She regularly exceeded our expectations in all aspects of the purchase. We could not have been happier and felt the advice was thorough and thoughtful throughout. We are delighted with our new home, which has also exceeded our expectations.

Joy · 20 March 2024

★★★★★ 5/5

Trustpilot

Seamless, helpful & professional

This is my first time renting with Henry Adams (Billingshurst). From the Get-go From the first initial viewing to the final offer they have been incredibly helpful swift and smooth throughout the entire process. I'd like to personally thank Alex Bush for being amazingly helpful with any issue I had, have to say I couldn't be happier and he provided the best customer service I've experienced in the renting process.Thanks again.

Rob · 22 March 2023

★★★★★ 5/5

Google

Emma Crouch was a brilliant help throughout our purchasing process. She was very communicative via phone and email, which meant we were kept in the loop at every stage. We were very impressed with the service and would recommend.

Jennifer · 16 March 2023

★★★★★ 5/5

Trustpilot

Guy Peters of Henry Adams my kind of surveyor guy says Canadian client

I have not met Guy Peters of Henry Adams Surveyors. Not surprising. Don’t need to. I am in Toronto struggling to get my brother’s Bognor properties to probate and Guy is in Chichester. Amazing service. Fast and complete job first try. Knows what he is talking about and makes it clear to people even in distant places. Concise but complete. First, a Red Book appraisal. Then an update to current market price from my next email. And the price is right. Courtesy and understanding thrown in for free. My kind of guy. Well done Henry Adams. I recommend them to all.Tim McDonald Toronto Canada.

Tim · 5 March 2022

★★★★★ 5/5

Trustpilot

Outstanding Service

We have been using Henry Adams (Horsham) since 2015 and always find them to be extremely professional and efficient.

Malcolm · 20 January 2026

★★★★★ 5/5

Trustpilot

Nicki Smith at Henry Adams Chichester

Nicki Smith at Henry Adams Chichester, whom we have known for 15 years, has always been warm; efficient but friendly - she understands that during a move, it can be very 'discombobulating' but Nicki's calm confidence, attention to detail has seen us through - and she has found us a lovely place to live, for which we are very grateful

Kate · 1 October 2024

★★★★★ 5/5

Trustpilot

Viewed a couple of properties with the…

Viewed a couple of properties with the Bognor Regis office of Henry Adams, neither were suitable for my needs but found the staff very helpful and professional, especially Carol who showed us round. She is an asset to the company, very friendly, honest and down to earth.

Sarah · 3 August 2024

★★★★★ 5/5

Google

Emma Crouch from Henry Adams, Horsham helped us purchase our first home and we had a excellent experience. Professional, helpful, informative and great at keeping things ticking along made the process so much smoother. We received the keys only 9 weeks after our first viewing... AMAZING! Thanks Emma and all the team at Henry Adams

Rikki · 16 March 2020

★★★★★ 5/5

Google

Buying and selling a house is one of the most stressful things you can ever do. We instructed Will Papworth to be our estate agent and to help us move. This turned out to be one of the best decisions I made in 2025. He is simply brilliant …

Abigail · 22 January 2026

★★★★★ 1/5

Trustpilot

Criminal Exploitation

This is the most horrible letting agent I have ever encountered in my life, they're a nightmare. their activities and tendency to collude with landlords to rip you off your holding deposit runs against the acts of the UK paliaments, I can give you several tenants identities they have ripped off, a searchlight needs to be conducted into their activities if the labour government which we voted for will survive in their plans for housing in that axis.

Borisade · 27 March 2025

★★★★★ 5/5

Google

Our listed cottage was picturesque but presented unusual problems when it came to achieving a sale. Ali Martin and team pulled out all the stops to help us. Her experience, professionalism and customer service were outstanding.

Judy · 16 March 2023

★★★★★ 5/5

Google

We had a very good experience with how they handled both the sale of our property and the purchase of our new home. Alison was professional and very helpful during the enti re process. Thank you!

Fadoua · 16 March 2023

★★★★★ 5/5

Google

Cannot thank Emma Crouch and the team enough for frankly just getting It done , you really restored my faith back into buying a property, no messing about just got It done you superstar !

Gemma · 16 March 2023

★★★★★ 5/5

Google

Having recently sold our house through Henry Adams we would have no hesitation in recommending them. They were exceptionally professional throughout the whole process, and we were particularly impressed with Alison Martin whose positive nature and regular communication kept everyone informed and on board.

Nigel · 20 March 2025

★★★★★ 5/5

Trustpilot

I recently purchased a property through…

I recently purchased a property through Henry Adams in Selsey, given it was a leasehold flat and the management company was not helpful, I have to say a big thank you to the team, but especially to Kevin for his patience, tenacity and professionalism throughout. He went that extra mile to do everything possible for what turned out to be a difficult and lengthy process which would have been so much simpler had the management company been more proactive and communicative. So a big thank you, Selsey, I’d love you to see what I’ve done to the place. And specially to Kevin.

Judith · 29 April 2023

★★★★★ 5/5

Google

I had the pleasure of working with Lauren as my letting agent and was really impressed with her service. She was professional, friendly, and always available to answer my questions. She kept me updated throughout the process and handled …

Rasika · 22 April 2025

★★★★★ 5/5

Google

We have been extremely happy with the way in which Henry Adams of Horsham have handled the marketing and sale of my deceased cousin’s house, particularly as we live in The Midlands and dealing with things from a distance. Sarah Pearce has listened to our wishes, kept us informed at all times and been extremely helpful, professional and a pleasure to communicate with. The marketing of the property generated much interest and we received many offers and achieved a quick sale. Sarah has liaised regularly with solicitors and the purchasers to ensure that everything is proceeding well and we look forward to completing as soon as possible. Thank you very much.

Prentice · 20 March 2023

★★★★★ 5/5

Google

It was with some trepidation that we entered the property market for the first time in over 25 years. We settled on Henry Adams Horsham as our selling Estate Agent of choice primarily because they had properties that caught our eye as buyer. With the initial guidance of Nick Hapgood and then the ongoing support of the ever diligent Emma Crouch who found the perfect buyer. The ever professional Emma, in particular, and her colleagues helped us through all the the initial selling phases and beyond to a successful outcome. Our thanks to the Whole Henry Adams Horsham team.

John · 20 March 2023

★★★★★ 5/5

Google

The whole horsham office have been a pleasure to deal with, Emma has been incredibly polite and informative every step of the way and keeping the whole sale stress free 5 Star!!!

Alex · 20 March 2023

★★★★★ 5/5

Google

We appointed Henry Adams to sell our property in Horsham. Throughout the whole process they were extremely professional in dealing with all matters that came up, as well as keeping us clearly appraised of the situation at all times and as things changed. Of course you'd want to know how well they did marketing our property and we could not be happier when they delivered several offers that were significantly higher than our asking price following an open day. We're really happy with Nicolas Hapgood, Sarah Pearce and the whole team. Thank you!

Went · 16 March 2023

★★★★★ 5/5

Google

We were recently house hunting in Horsham for a few weeks using various estate agents. Alison from Henry Adams was the only one that listened to exactly what we were looking for and alerted us as soon as a property matching our preferences came onto the market. After finding the perfect property, and acceptance of our offer, the purchase formalities progressed smoothly under Alison's watchful eye. We are now settling into our new home, and are extremely happy with the whole purchase process and highly recommend Henry Adams to any prospective purchasers.

Donald · 16 March 2023

★★★★★ 5/5

Google

As a first-time buyer, I was overwhelmed by the complexity and length of the process, but Gemma managed everything so well. She was incredibly patient, kind and professional, handling each step smoothly and keeping in constant contact with …

Ozgu · 22 April 2025