Trusted Agent profile · Horsham, West Sussex
★★★★★
381 reviews across 3 platforms
50 Carfax, Horsham, West Sussex, RH12 1BP
Henry Adams's office in Horsham, West Sussex, at 50 Carfax, is rated 4.3 out of 5 across 381 reviews on three platforms, including 193 Google reviews rated 4.6.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
5/5
GoogleWe have had the great fortune of being looked after by Alison, not only with the sale of our property but assistance with the whole process and inevitable issues that arose due to the chain. Fantastic support, thank you Alison and thank you Henry Adams Estate Agents. 😊 …
Thank you Jon, for your review.
5/5
TrustpilotI had a great experience dealing with Jane
Jane was really knowledgeable and friendly, and I felt comfortable dealing with her.
5/5
GoogleFantastic team at the Horsham office Emma was my main negotiator and had to put up with constant unanswered phone calls from me. She did so with grace and humour! And more importantly sold my house within day. Well advertised, with excellent photos, and great after service.
Thank you so much for your review Robert!
5/5
GoogleWe bought a house through Henry Adams and was lucky enough to have the pleasure of Gemma overseeing the process. All the staff from speaking to Henry Adams on the phone lovely and polite throughout. Gemma has a lovely way about her. Not only is she professional but a very kind person who always had the time to speak to me on the phone over the silly questions I may have had. Anyone that decided to go with Henry Adams will be in great hands and anyone who may have the opportunity to have gemma as your estate agent will be lucky. All round great experience with a lovely bunch of people and because of gemma we are now in our dream home. Five stars for gemma and Henry Adams and words can’t express our thanks
Thank you so much for your kind review and congratulations on your new home!
5/5
GoogleHenry Adams provided a very efficient service for our house purchase. Their Sales Manager Alice Peach kept us informed of the progress of our purchase and provided more information on the progress of our house sale than the combined efforts our our solicitor and our sales estate agent. I would recommend Henry Adams and if I ever move again, they would be my first choice of estate agent.
Thank you so much for your feedback Laurence.
5/5
TrustpilotHenry Adams Bognor Regis
Henry Adams Bognor Regis, West Sussex
Thank you for your review of Henry Adams Bognor and Aldwick, we will be sure to pass to Mark, Rhianna and the team! :)
5/5
TrustpilotGreat Experience
We had a great experience with Henry Adams when renting a property, Alex Bush at the Storrington branch was friendly, approachable and kept us up to date with everything we needed to know. Henry Adams in general felt very different to the norm with letting agents who usually couldn't care less and just build up as many random fees as possible. We even got a cute little welcome box with some treats in and a card which I felt was a lovely touch. Our experience was a breeze from start to finish and we would definitely use Henry Adams again.
Thank you for your 5 star review, I will be sure to pass this along to Alex and the team at Storrington lettings.
5/5
TrustpilotAlex Bush was fantastic in helping us…
Alex Bush was fantastic in helping us find our home at short notice, and was so kind, a pleasure to work with. He answered questions quickly and was a brilliant agent. Thank you so much for all of your help in helping us find our home.
Thank you so much Hannah, we really appreciate your review!
5/5
GoogleI would Like to thank everyone at Henry Adams, especially Ali for all their help in finding me a nice house. Being a single person trying to find a property nothing was any trouble, which was not the case in some agents. Being at the end of the phone was a great help nothing was a problem for them. Great agency great people.
Our pleasure Sue and thank you for your kind review.
5/5
GoogleI have been very impressed with Henry Adams in Horsham who handled the sale of my house, they were very professional and arranged many viewings with high quality prospective buyers, the marketing of the property was very impressive and the communications with both Nick and Sam was superb. I would definitely use them again and have no hesitation in recommending them. Well done.
Fantastic to read this, thank you so much for reviewing us.
5/5
TrustpilotExcellent customer service
Well, what can we say! If we could give the whole sales team at Henry Adams Selsey 50 stars, we would! They held our hand through the rough patches we experienced in selling our bungalow, (no fault of theirs, just the general public’s flippant attitude towards everything nowadays it seems!), and they supported us through to a very satisfactory conclusion. They also went above and beyond with their customer service towards us, in checking our empty property was ok after several storms, collecting post, taking meter readings for us etc etc. They really put our minds at rest whenever we had any worries or issues. We can’t recommend them highly enough! If you are looking for brilliant customer service, from a trustworthy, empathic team, you won’t go far wrong in giving Kev, Matt or Tracy a call at Henry Adams, Selsey. All the best guys, and thanks again, Fiona & Neil.
Hi Fiona, thank you for the great review of Kev and the team at Selsey - I will be sure to pass this along to them!
5/5
TrustpilotGreat experience with Henry Adams
We had a great experience with Henry Adams Estate Agents, communication was excellent throughout the entire process. Our designated agent, Adrian Cox, worked tirelessly and efficiently to sell our property. His attention to detail, professionalism and reassuring manner were greatly appreciated.
5/5
TrustpilotThe agent was very professional and…
The agent was very professional and accommodating to our needs , throughout our buying journey they were very helpful and friendly.
Thank you for your 5 star review :)
5/5
GoogleI have been very impressed with Henry Adams in Horsham who handled the sale of my house, they were very professional and arranged many viewings with high quality prospective buyers, the marketing of the property was very impressive and the communications with both Nick and Sam was superb. I would definitely use them again and have no hesitation in recommending them. Well done.
Fantastic to read this, thank you so much for reviewing us.
1/5
TrustpilotNever again
Never ever would I deal with this company again. Their unprofessional and completely uncaring attitude throughout my dealings with them has left a very bitter taste. I have never dealt with such difficult agents who have showed not one iota of decent customer service. I am just so saddened and disappointed. Please don’t respond HA I’m really not interested in anything you have to say.
Hi Wendy, I'm sorry that you have had a negative experience. I believe that Sophie is in contact with you in regards to this matter.
5/5
TrustpilotRoksana was so helpful and provided me…
Roksana was so helpful and provided me with all the information I required to make up my mind to apply to rent the apartment.
Thank you for your 5-star review - this will be passed to Roksana and the Bognor Lettings team!
5/5
TrustpilotI would like to praise and recommend HENRY ADAMS STORRINGTON LETTINGS
I would like to praise and recommend HENRY ADAMS STORRINGTON LETTINGS. Alex Bush especially was extremely helpful from the onset, explaining procedures and helping with any queries we had. He made us feel confident that we would find a letting which would enable us to sell our house. Alex made the process easy to understand and kept us informed of progress at all times. He was a delight to deal with and I would highly recommend Alex at Henry Adams if you wish to rent.
5/5
GoogleAfter a frustrating experience with a different agent on a failed purchase with whom we felt lied to and ignored, Ali at Henry Adams was a breath of fresh air. She went out of her way to get us in for a viewing of a house she thought would …
Thank you so much Matthew and congratulations on your new home!
5/5
TrustpilotHenry Adams Chichester
Henry Adams Chichester. Our rental process was very professionally facilitated by Charlie Salter who was fast, efficient, superbly organised and explained all the technical stages of E-signing in plain English. This was the best and most stress-free rental process we have EVER experienced and everyone we spoke to at Henry Adams was delightful. They work as a seamless team and left no questions unanswered. Charlie Salter is a first class agent and we cannot thank him enough for his excellent work!
5/5
TrustpilotWe did not sell with Henry Adam’s but…
We did not sell with Henry Adam’s but we wish we had we bought a house they were selling they kept us informed all the way and on the day of completion they kept in touch all morning giving a very nice touch of a lovely card and a beautiful candle it was a lovely touch
1/5
TrustpilotReally disappointing interaction with…
Really disappointing interaction with Henry Adams when we were looking for a holiday rental for 2 weeks in July 2025. We consciously wanted to try alternatives to AirBnB, so contacted Henry Adams. Despite many properties 'appearing' to be available, in reality they were not. Combine this with some slow responsiveness from Henry Adams and it took us 3 weeks for Henry Adams to tell us they couldn't help us. Went back and booked with AirBnB
5/5
TrustpilotCant fault the Storrington Lettings team.
We initially dealt with Alex from the Storrington branch, he was exactly what you would hope for, very polite and courteous, and he had a good knowledge of the property, landlord and surrounding area. Alex was more than happy to answer our endless questions during the process and kept us informed on the progress of our application. An utterly nice young man. We have also met and spoken to a number of other members of the team including Emma and James who have helped us with questions and some requests for permission which they have facilitated with the landlord. The polite and friendly disposition is shared by the whole team. I would recommend Henry Adams to anyone, landlord or tenant, buyer or seller, you will be in safe hands.
5/5
GoogleEmma is a true professional with top communication skills. She had a real "can do" attitude throughout the entire process and was relentless in her aim to get us over the "exchange" line! What an asset to Henry Adams Emma is.
Thank you so much for your kind review Fiona!
5/5
TrustpilotHenry Adams Haywards Heath did what 3…
Henry Adams Haywards Heath did what 3 other agents couldn’t - sell a retirement flat!
Thank you for leaving the time to leave a 5 star review of Henry Adams Haywards Heath!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Henry Adams's Horsham office has 381 reviews across three platforms: 193 on Google, 1 on Yell, 187 on Trustpilot (across the whole business).
Henry Adams Horsham is rated 4.3 out of 5 across all 381 reviews, and 4.6 out of 5 on Google from 193 reviews.
Henry Adams Horsham, 50 Carfax, Horsham, West Sussex, RH12 1BP.
