Henry Adams Horsham reviews

★★★★★ 5/5

Google

The team at Henry Adams could not have been more helpful. Polite, friendly and super efficient in handling the purchase of our new property. I would thoroughly recommend them.

Amanda · 2 November 2025

★★★★★ 5/5

Trustpilot

Excellent customer service

Henry Adams (Horsham) has looked after me since 1997.I bought my flat from them and then rented it out and they recently sold it for me.Excellent service and customer care as is should be.Nothing too much trouble.Many thanks to all of you

Charlie · 14 February 2024

★★★★★ 5/5

Trustpilot

Highly Recommended!

After I am going through a hard and stressful time in my life, Charlie made the whole process of renting my next property so easy. With the help of Lesley-Anne for my second viewing. Thank you both so much.

James · 15 March 2023

★★★★★ 5/5

Google

Clare, Emma and the team have been amazing, thank you very much for all the input, guidance and bringing about a successful outcome!!

Andrew · 26 October 2020

★★★★★ 5/5

Google

We have recently exchanged on a purchase through Henry Adams in Horsham. Nick Hapgood dealt with the matter and was fantastic. He helped overcome a number of delays caused by the solicitors and was always on hand to answer calls/emails. We are very grateful to him for getting the matter over the line and would have no hesitation in recommending him and his team.PositiveResponsiveness, Quality, Professionalism

Chris · 26 October 2021

★★★★★ 5/5

Google

Sold our house with Henry Adams. The process was very straightforward, the communication was good and timely, would recommend.

Paul · 10 January 2026

★★★★★ 5/5

Google

Extremely friendly, professional and experienced. Thanks so much Charlie!

Rachel · 26 October 2022

★★★★★ 1/5

Trustpilot

Horrible letting agent company…

Horrible letting agent company (Horsham),

Mrhing · 17 July 2025

★★★★★ 5/5

Trustpilot

Renting with Henry Adams

Have been renting with Henry Adams for just over two years now. Straight forward, professional and helpful. Monique has been our point of contact, and has recently helped us secure a periodic lease renewal. Thank you

Cristina · 20 March 2023

★★★★★ 5/5

Google

Emma was great throughout the process. Quick and efficient in her process and dealt with all questions I had in a professional way.

Rishi · 27 October 2019

★★★★★ 5/5

Google

The team at Henry Adam's were amazing, cool and calm all the way through our rocky house buying process. I'm so grateful to you Alison for all those times you showed us round and supported us through each step of the process. We got there in the end and we love our new house x

Ellie · 26 October 2022

★★★★★ 5/5

Google

Emma was very helpful and professional! Thank you for your help!PositiveResponsiveness, Quality, Professionalism, Value

George · 26 October 2021

★★★★★ 5/5

Google

Henry Adams were fantastic during the sales process of my parents house. From the marketing and viewings, they were sensitive and professional. I would highly recommend them.

Nicole · 3 October 2025

★★★★★ 5/5

Trustpilot

Great service

Great service, professional, knowledgeable , Friendly staff, Alex , thank you for supporting me through the process and making the experience as painless as possible . All the staff are amazing and helpful. Thank you !

Perrett · 27 February 2024

★★★★★ 1/5

Google

Service prior to exchange was excellent. Once we had exchanged not so good. Emails unanswered and queries ignored. A shame. In response to the feedback I would suggest you don’t take on the work if you can’t deliver. Not my problem.

Rob · 26 October 2023

★★★★★ 5/5

Google

The Staff at Henry Adams Horsham could not have been more helpful. They responded quickly and efficiently throughout the sale of our home. It is satisfying to know that you can deal with at least one knowledgeable and friendly house agent.

John · 26 October 2023

★★★★★ 1/5

Trustpilot

Very disappointed to say the least

Very disappointed to say the least. They are very nice to you before you move in, after paying rent and deposit you will see hell. I stayed for days with no hot water in December, making numerous calls and emails and being told stories. I stayed for months with damp and mold and nothing was done, only for them to make efforts to change the place for the new tenant when I was to move out. The house was extremely cold. The worst experience ever, paying a lot of money for rent for nothing.

Tilly · 14 April 2023

★★★★★ 4/5

Trustpilot

Great service from the Lettings Team at…

Great service from the Lettings Team at Storrington!'We' found a property we liked and a viewing was promptly arranged at a convenient time for 'us' (my partner!). Communication was great, got in touch when they said they would and the landlord requested a meeting before offering the tenancy to us which Henry Adams accommodated at their branch and even provided tea & coffee! Very friendly, helpful and communicative and quickly resolved a hassle we had with rightmove who manage the referencing. I think I would have preferred they handled referencing themselves as I feel they would have been more competent at it than rightmove were; hence the 4 stars.The welcome pack left for us when we moved in was lovely and they worked with my short-notice, very changeable, work schedule on key collection day which turned out to be nice and easy.Overall, great service moving in, if we move out (hoping not to!) then I'll try and remember to update this review!

Mike · 31 March 2023

★★★★★ 5/5

Google

We purchased a new build property in Hassocks, and we mostly interacted with Gemma. She provided outstanding advice not only for our purchase but was helpful when I had general queries about our sale. She regularly exceeded our expectations in all aspects of the purchase. We could not have been happier and felt the advice was thorough and thoughtful throughout. We are delighted with our new home, which has also exceeded our expectations.

Joy · 10 October 2023

★★★★★ 5/5

Trustpilot

Highly recommended

Henry Adams has been great throughout the entire process of re-letting our flat. Our main contact was Charlie and he was always readily available, friendly and helpful with every query we had. I really appreciated his down to earth manner and honest advice and he was sensitive to our wishes, never pushing us to accept a potential new tenant that we didn’t feel comfortable with. Everything ran smoothly with setting up the new contracts and arranging the handover to our tenants. Thank you Henry Adams, would highly recommend!

Antonia · 21 March 2023

★★★★★ 5/5

Trustpilot

Recently moved into a rental property…

Recently moved into a rental property and the entire process was very smooth. Charlie Salter was very good and extremely helpful throughout the process, would highly recommend Charlie and Henry Adams.

Jacqueline · 15 April 2023

★★★★★ 5/5

Google

Emma at Henry Adams has been very helpful in the purchase of my new home. She has always kept me informed and enabled prompt communication between myself and my sellers. She has also been very friendly, polite and reassuring.

Susi · 26 October 2023

★★★★★ 1/5

Trustpilot

Unprofessional in Selsey, West Sussex

Kevin, from Selsey branch was so friendly at first but when I chose to go elsewhere due to massively better rates I got an unpleasant and upsetting reply. I complained to the CEO and had an apology from him, not Kevin of course but as a result it appears I've been 'blacklisted'. Up to the point of complaint I had received multiple properties to view with Henry Adams but nothing since. This appears malicious and extremely unprofessional. Please don't use Henry Adams in Selsey.

Gabby · 11 February 2023

★★★★★ 5/5

Google

I cannot fault Henry Adams. Sophie and the team were all very professional and couldn't have been more helpful. The property was excellent, their responsive to queries and assistance was second to none and my time at the property was a breeze !! Would recommend them to any prospective renter

Craig · 27 October 2019