Trusted Agent profile
★★★★★
352 reviews across 3 platforms
50 Carfax, Horsham, RH12 1BP, Horsham RH12 1BP
Henry Adams's Horsham office at 50 Carfax is rated 4.3 out of 5 across 352 reviews on three platforms, including 163 Google reviews rated 4.7. The 188 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
1/5
TrustpilotSeem good at first but then cracks appear quick
They seem really good at first, but then as weeks and months go by, you notice malicious and incompetent behaviour.They never seem to get my email correct, especially upon needing my deposit back. They visit your flat while you’re away despite you asking them not to (illegal), and when you visit the office, you see why they are less diligent. Fortunately I won’t have to use these again. Disappointed basically.
1/5
TrustpilotBad attitude for buyer and seller …
My husband and I want to relocate from Suffolk to the South Downs snd I wanted to view a property. Henry Adam’s were obstructive snd unhelpful (not great for the seller) and when I did get to view the property were rushing me round the house. Two days later I asked to have a second viewing. I was rushed round the property in 20 minutes. Not a very professional attitude / the house was selling for 830k and they expected me to make a decision in less than an hour. Bad attitude!
1/5
TrustpilotIt can't be any better than 1 star.
It can't be any better than 1 star.As soon as you sign that tenancy contract they disappear...No response to any requests. When you start dropping F bombs they may come back with some annual leave or story, etc.Very poor service. I basically repair things on my own cost as asking them about anything is a big deal.You won't get far running business like this. I feel sorry for the guy who owns the agency as those people don't do their job even at a minimum level.Dude, if you see this - you need to let go some people...
5/5
GoogleA fantastic company to work with. Sold my house within a very quick amount of time and have been helpful and easy to deal with throughout the duration of the sale going through. Each member of the team played their park and were extremely efficient!! Would definitely use them again!!
Thank you so much for your review, we really appreciate it!
2/5
GoogleHenry Adams sold our house quickly, and for a price we whre happy with. I was unhappy with the service and mixed message I received during the latter half of the sale, and I totally lost trust with one of their team. On that basis I couldn't recommend Henry Adams.
Thank you for your review, like yourself we’re happy to successfully find a buyer for you. In regards to the later part of the transaction and upon review we can advise that a change of team member to deal with the sale was drafted to provide the extra time due to complexities of your on-going purchase. This may have resulted in the mixed messages but we would hope that you would agree that this enabled the successful completion of your transaction and maintaining your buyer at the agreed price.
5/5
TrustpilotWe had Emma from Horsham branch who was…
We had Emma from Horsham branch who was so good and helpful. Would recommend Many thanks Jean
5/5
TrustpilotHenry Adams Storrington
Henry Adams Storrington, what can I say expect they are very helpful and professional.I was struggling to find a bigger place for me and my family until I spoke to them.I told them what I was after and they found me the perfect place. with in weeks I was in my new place and am very happy I used them.I will be recommending them to all my family and friends.
5/5
TrustpilotStorrington branch - Alex
Dealt with Alex at the Storrington branch.He was professional, very knowledgeable regarding the property and genuinely a lovely guy!Would definitely recommend.
5/5
TrustpilotWe rent off of Henry Adams and find…
We rent off of Henry Adams and find them amazing if we have any Issues in the property, it’s dealt with very quickly with good communication to a high standard - Michelle in particular at Henry Adams is really lovely and helpful x
1/5
GoogleNot a recommendation for those renting houses in Horsham as therefore they will con you out of the money at the end of your tenancy and also they will conveniently act fast for plumbing issues but any other issue i.e mould near window seals broken garage door operating machines etc. they will not act upon that their service is rubbish and useless anyone renting a house with an agency Henry Adams is NOT a recommendation as therefore they may be racist lazy any pictures taken to report the problem will get deleted or shredded and thrown away and they will do anything until they win the point across services are slow financially greedy and cruel they are also evil so anyone renting a house with Henry Adams is asking for a death wish (PUBLIC NOTICE IT IS A CRIMINAL OFFENCE TO REPORT USERS THAT ARE TRYING THEIR HARDEST TO PREVENT OTHER PEOPLE FROM FALLING INTO THE TRAPS OF HENRY ADAMS AS THEREFORE WHAT IS WRITTEN DOWN EXPLAINS THE TRUTH ABOUT THIS BUSINESS AND HOW ITS BEING ASSESSED).
5/5
TrustpilotPastiest and understanding
This is our first secured rented property and Henry Adams have been incredibly helpful all the way through. Our agent Charlie salter has been patient and very understanding of our situation he has answered all our questions that we’ve had. The processes has ran smoothly and we couldn’t be more happier with the customer service that we have received.
5/5
GoogleGood service and friendly staff.
Thank you Peter!
5/5
GoogleHenry Adams in Horsham are a fantastic estate agent who sold our beautiful house. The professional service provided by their sales staff was worthy of 5* Both Alison and Emma are brilliant and very professional and I fully recommend them both to sell your property
Thank you so much for your review!
5/5
GoogleJade was very professional and in short time she founded an House for as, giving the best customer service and support that we need it.
5/5
GoogleWe can't thank Sophie enough for the endeavour she has put in on our behalf. A delightful and professional manner and approach. you are lucky to have her.
1/5
TrustpilotVery disappointing with their very poor…
Very disappointing with their very poor advice and valuation when I called them in to carry out a valuation.Probably,a chimpanzee could have out performed Henry Adams,who wanted to charge highest commission and also had the cheek to want the client to pay for professional photography.If you list the property at such a low price as they often do,they are NOT acting in your best interest.AVOID!!
5/5
GoogleI recently moved out of a Henry Adams managed flat that I rented. I could not be happier with the service they provided over the 5 and a half years I lived there. The moving process was seamless and they were so helpful and understanding the whole way through. It was a great experience for a first time renter, especially as I did not feel ripped off by excessive fees like some other letting agents.
1/5
TrustpilotThis is a terrible agency
This is a terrible agency. We have been renting for 3 years and have had heating issues since the beginning. They have failed to fix numerous problems and we're constantly living in cold conditions. The electricity cuts out and nobody can fix this! The attitude of the agents is appalling, yet they are happy to charge us an extortionate amount. Avoid this agency at all costs!
1/5
YellDo not lose your money
this company was supposed to fully manage my property for a year. My tenants repainted and redecorated the property without permission. Due to Henry Adams' lack of any evidence to the contrary I was left over £1000 out of pocket. It's the perfect firm to rent a property off as you can do what you like. However, do not dream of letting your property through them. I wrote that without swearing too, a miracle when thinking about their incompetence.
5/5
TrustpilotEvery people from this agency is verry…
Every people from this agency is verry friendly, fast response for every problemes do you have. Is second time when we rent house from them and is the best choise. I recomand them for all you will need
1/5
TrustpilotWARNING! Do NOT Use this letting agency!
WARNING!! Do NOT use this company!!
5/5
GoogleHenry Adams have been brilliant from advising me what to buy as a rental property to finding tenants and managing the relationship between us all. They also look after my two properties well and keep me informed as and when if any work is needed and are happy to proactively manage this on my behalf. I find them easy to deal with, friendly and very professional.
5/5
GoogleExcellent service, very good communications both up and down the chain. Highly recommended. There is a clear benefit in using a local agent.
4/5
Trustpilotwould recommend
I have been renting from Henry Adams for 10 years and overall experience was very good. They deal with any issues in a prompt and professional manner, but still maintain a personal approach.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Henry Adams's Horsham office has 352 reviews across three platforms: 163 on Google, 1 on Yell, 188 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Henry Adams Horsham is rated 4.3 out of 5 across all 352 reviews, and 4.7 out of 5 on Google from 163 reviews, checked 9 October 2026.
Henry Adams Horsham, 50 Carfax, Horsham, RH12 1BP, Horsham RH12 1BP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.