Henry Adams Horsham reviews

★★★★★ 1/5

Trustpilot

Avoid this incompetent Letting Agent

After 9 years of renting, 5 different properties, the stupidity of this Agent is off the charts! After viewing a property last year, during the viewing, the Agent told us it was being decorated by the Landlord. Upon agreeing to rent the property we were then told it was not being decorated, we proceeded on the sole basis that we would decorate the exceptionally tired property as it was in a prime location with massive potential not being realised. Out time our cost, we accepted that. This was confirmed by the Agent by email. Upon moving in, the property was not cleaned at all, it was filthy and left as the last Tennant has moved out. Upon complaining about this and the state of decoration, it was again confirmed by the Agent that we had permission to decorate. We only actually stayed one year, certainly improving the property to no cost to the Landlord. We are now entering a dispute with the TDS over the Agent refusing to refund our deposit because we did not have permission to decorate, even though we have 3 emails confirming we did from the same Agents?! I am confident we will get our money via the TDS, if not we will certainly pursue every legal channel possible. Beware, this letting agency is by far the worst we have dealt with. Read other reviews of similar scenarios on here, these are facts, not stories. Our tenancy finished 12 days ago, monies will be delayed for god knows how long whilst we enter the submission of evidence phase and then adjudication. This company is totally incompetent, nothing short of a scam. I would advise, no matter how nice the property, use a respectful Agents....not this one! Lesson learnt, ensure everything is put in writing, you'd think that would help, appears not with this Agent!!!

Robert · 12 March 2026

★★★★★ 5/5

Trustpilot

I recently was looking into a property…

I recently was looking into a property in the barnham area, but due to other viewings and properties closer to my area I turn it down however they’re estate agent/trainee Ryan was most brilliant with his communication and friendly manner made me feel welcomed, Listen to and respected. I very much appreciated the customer service and helpfulness. Please use these estate agents in the future, as they will help you with every single need you have to fill your satisfaction.

Todd · 3 March 2026

★★★★★ 5/5

Trustpilot

Selsey branch of Henry Adams.

Both Lesley Anne and Kevin were both very friendly and professional at the Selsey branch. They were very approachable and quickly sorted out any problems i had, as It was the first property i had bought and they explained anything to me that i didnt understand. They had a good sense of humour too. I would thoroughly recommend the Selsey branch of Henry Adams.

Harriet · 1 July 2026

★★★★★ 5/5

Trustpilot

Storrington

Alex and James have been so incredibly helpful and made our move so smooth despite some issues with rightmove which were out of their control! Alex answers emails so quickly and is so always so happy and ready to help. Any questions I have or any problems I’ve needed fixed he has sorted them immediately! He really is a credit to Henry Adams! James is equally as helpful, I’ve been so grateful for their support throughout the whole process!

Katie · 5 September 2026

★★★★★ 5/5

Trustpilot

I used the Selsey branch and living in…

I used the Selsey branch and living in Cheshire everything I did was from there so with the wonderful help from Kevin and his team there it made what could have been a difficult process into a smooth property sale. As I was a trustee of the property and knew very little about it the staff helped so much with the looking after of the property until the eventual sale. I cannot recommend them enough. thank you

Millie · 13 October 2025

★★★★★ 5/5

Google

We recently purchased a new build apartment through Henry Adams, and Gemma was our agent throughout. She was incredibly attentive, very quick to chase up delays from both ends, and was available to respond to emails pretty much immediately through the whole purchase process. We are incredibly grateful to Gemma for being so professional during our purchase, we genuinely believe that without her diligence the purchase may not have gone through! Thank you, Gemma, for helping us buy our dream home and keeping the stress at a minimum for us.

Sam · 4 August 2025

★★★★★ 5/5

Trustpilot

Henry Adams have managed our property…

Henry Adams have managed our property for 5 years. They are excellent in sorting out maintenance problems immediately and sending regular full detailed inspection photos and reports of our property . Alex Bush has been excellent in advising us and finding a new tenant. He gets back to emails immediately and we have really appreciated his advice and guidance.

Sian · 29 September 2025

★★★★★ 5/5

Google

We bought our house from Henry Adams  Estate Agents and right from the first viewing, knew we were in capable hands. We were taken round the property by the estate agent (William Papworth) who was extremely helpful, polite, and professional; he also gave us useful pointers  and information on the area which was quite helpful as we were moving from London and quite new to the town. We went back a few times for further viewings and though it was obviously a popular property, we never felt rushed or pressured into making an offer, neither were we given any pushy sales talk; instead we were patiently and politely shown round each time by the agents. When we finally did make an offer that was accepted, the treatment we received from the staff at Henry Adams was in stark contrast to that of the estate agents who were handling the sale of our property; unlike the latter, Henry Adams (specifically William Papworth) patiently and diligently supported us through the whole process, keeping us informed at every point in what proved to be a tricky and complicated sale; he never let go of our hand once and was always patient and reassuring while pretty much holding the chain together - his famous phrase at the end of each phone conversation “Leave it with me..” was comforting because we knew that he would indeed tackle the problem head-on resulting in positive outcomes. While William Papworth was easily the M.V.P of the whole sales process, we’d also like to give a big shout-out to the other professional and cheerful team players we dealt with either in person or over the phone - Will2 and Aly - we see you! Together, the team at Henry Adams set a whole, new and lofty standard for estate agents far and wide to emulate and our only regret was that we did not sell our property through them.

Z · 6 December 2024

★★★★★ 5/5

Trustpilot

we had a lovely experience dealing with…

we had a lovely experience dealing with the Henry Adams office in Storrington, it was not an easy purchase due to multiple reasons but the staff and the sellers kept the faith and we got our dream, so thankyou to all there especially Christina

Neale · 30 November 2025

★★★★★ 5/5

Google

After a frustrating experience with a different agent on a failed purchase with whom we felt lied to and ignored, Ali at Henry Adams was a breath of fresh air. She went out of her way to get us in for a viewing of a house she thought would suit us and she was right. It was perfect and throughout the purchase process she was contactable, communicated clearly and always made it feel we were aware of what was happening. We have now completed on our new home. Thank you Ali and everyone at Henry Adams!

Matthew · 26 August 2024

★★★★★ 5/5

Trustpilot

Great service from the Storrington team

We recently rented a property through Hentry Adams Storrington. From start to finish Alex and James made the whole process feel straightforward and stress free, a very different and much more pleasant experience than when we rented through one of the big chain Estate agents a few years ago! Both were (and are) easily contactable and a pleasure to deal with; helpful, courteous and informative. I would highly recommend Henry Adams Storrington, without any hesitation, to anyone looking to rent a property.

Ann · 18 June 2024

★★★★★ 5/5

Google

Purchasing a house with Gemma was a really pleasant and easy experience. She was very professional, kept everyone on their toes and communicated regularly and efficiently. She gave us confidence and helped us through our thought processes. We would definitely use her again !

Zarina · 26 September 2025

★★★★★ 5/5

Google

We recently sold our house with Henry Adams and were very happy with the team’s efforts, especially Ali Martin who helped keep us calm and confident that we’ll get there despite a few setbacks backs along the way. The whole team were great at communicating with us. Thank you for all your hard work! Highly recommended.

Zuzana · 8 May 2025

★★★★★ 5/5

Trustpilot

I recently had some changes that needed…

I recently had some changes that needed to be made to my current tenancy and Alex was great in helping me with my many questions. He responded efficiently to my emails and was always helpful and kind.

Hannah · 30 July 2026

★★★★★ 5/5

Google

I had the pleasure of working with Lauren as my letting agent and was really impressed with her service. She was professional, friendly, and always available to answer my questions. She kept me updated throughout the process and handled everything smoothly, from viewings to paperwork. I highly recommend Lauren for anyone looking for a reliable and efficient letting agent. Thank you Lauren and Henry adams Horsham.😊

Rasika · 19 November 2024

★★★★★ 5/5

Trustpilot

A great experience.

We had a really smooth experience with Henry Adams. Alex Bush managed our letting from day one and I couldn’t have asked for a better person to do so. Alex really reassured us through every step, kept us informed on all updates and we are so pleased that Henry Adam is our letting agent. I’d definitely recommend them to anyone looking for a smooth and enjoyable move. We are so pleased with our new home and extremely thankful to the team. Thanks again guys!

Kayleigh · 27 February 2024

★★★★★ 5/5

Trustpilot

10 stars for Kev!

We brought through Kev at Henry Adams, Selsey. Absolutely incredible service from start to finish. Kev was a delight the whole way through. The care throughout was better than we have ever experienced. Kev kept us informed better than the estate agents we sold our property through! Thank you for being amazing.

Scarlett · 10 March 2026

★★★★★ 5/5

Trustpilot

Henry Adams were excellent with the…

Henry Adams were excellent with the sale of my bungalow. Friendly, approachable, helpful and efficient in every way. Amy and Ella were brilliant. Highly recommend.

Lynda · 19 January 2026

★★★★★ 5/5

Trustpilot

Henry Adams Bognor …

recently rented a property through Henry Adams, and the experience was smooth and professional from start to finish. The team communicated clearly at every stage, from booking the viewing to completing the paperwork, and they were quick to answer any questions I had throughout the process. Move-in was well organised, and the property was handed over clean and in good condition. Since moving in, any small issues have been dealt with promptly, and I’ve appreciated how approachable and helpful the staff have been. Overall, Henry Adams made renting straightforward and stress-free, and I would happily recommend them.

Samantha · 9 November 2025

★★★★★ 5/5

Google

We are so grateful to Henry Adams and mostly to Will Papworthfor all the help he gave us with selling and moving. The process was a little tricky at times, however Will really looked after us and always communicated everything so well. Henry Adams sold our house twice due to losing our first buyer, they handled the situation so professionally and I always felt like they had our backs in the process. I cannot recommend working with Henry Adams and Will enough, a true quality, friendly and trustworthy estate agents.

Sunshine · 5 November 2025

★★★★★ 5/5

Trustpilot

Fantastic from start to finish

Fantastic from start to finish. A very big thanks to Alex Bush who answered all our questions.

MD · 14 March 2026

★★★★★ 1/5

Trustpilot

Horsham Letting’s Team Give the Industry a Bad Name!!

For context, since university I have rented for over 10 years. I have always paid on time, kept the property well and have always gotten my deposit back in full. Any interaction with the respective Letting Agency has always been professional in nature and without issues. Therefore, it’s such a shame that the last ever house I rented before buying my own house was via Henry Adams Lettings in Horsham as they single handedly have undone all those previous positive rental experiences. My grievance is with the appalling unprofessionalism of their staff during my notice period. Out of goodwill, I obliged the Letting Agency to conduct viewings during my notice period as I’ve always done. Days later, I was sent an email to ask would I be available the next day at 1pm to allow these new tenants access so that they could take measurements for their furniture. As Henry Adams did not have keys they expected me to facilitate this (their issue and not mine). It is highly inconsiderate and naive to think that a working person would be available at such short notice in the middle of a working day to facilitate this. Despite telling them of my unavailability I was constantly hounded and harassed by a bombardment of subsequent emails asking when would I be free. Even when I said I can’t facilitate this due to my professional and personal commitments I was still sent emails asking what day and time would I be available. It’s fine to ask but if someone says no then you have to respect that. It got to the point where I actually questioned whether the Letting’s Manager was illiterate as I could not of been more un-ambiguous and clearer in my email. I was still a paying tenant yet was being pestered constantly by them. In one day, I was emailed by two different people to ask about my availability. One person even emailed me to say a locksmith was trying to get in touch to change the locks. What a horribly intimidating way to treat a paying tenant? How can a so called ARLA registered Letting Agency behave like this? How can they be so ignorant and disrespectful to infringe on a tenant’s legal Right to Quiet Enjoyment? In order to stop the constant emails and stress it was bringing me I rang the Letting’s Manager. She was highly defensive and completely out of her depth in dealing with a customer complaint. She constantly spoke over me and never accepted responsibility that her and her team over stepped the mark. It became very apparent during the conversation that the reason the Letting Team whom report into her are so unprofessional are due to the (low) standards that she sets. When it came to the check out inventory it was clear that Henry Adams in Horsham held a grudge against me. They tried to withhold as much of the deposit as they could from me. For example, they accused me of killing two out-door plants. When I asked what were the names of the plants that I supposedly killed they could not answer me.10 days after sending me ‘The Check-Out Inventory’ they said I had also broken a curtain pole despite me not having access to the property during those 10 days. Over 23 emails were sent back and forth. More stress! Eventually my full deposit was released back to me without any acknowledgement or apology from them. In hindsight, I wish the dispute had gone to an independent arbitrator to highlight what a highly petty and unprofessional Letting Agency they are. To future tenants; I would advise to avoid properties managed by Henry Adams in Horsham. From my experience, they have no respect for tenants and lack professionalism. To future Land-Lords; the rental shortage in the South East is no excuse to harass tenants who are paying your mortgage/pension/income. Henry Adams take a considerable percentage cut from your rental income but end up turning tenants off your property. For Henry Adams Management; urgent training needs to be conducted on the basics of a tenant’s entitlement to Quiet Enjoyment. Your staff give your industry as a whole a bad name. Today’s tenants are your future landlords. *unlike other reviewers I have decided not to publicly disclose the name’s of the staff involved. However, I would be happy to disclose privately in a message to management.

Hazel · 21 December 2023

★★★★★ 5/5

Google

Henry Adams performed very well during our purchase . Alison Martin was very helpful and supportive and negotiated through the sale in an excellent professional manner. Alison is very personable and knowledgeable about the property market in Horsham and offered sound advice. She is friendly and caring. I would recommend the estate agency wholeheartedly as they were ethical and efficient in their conduct . Thank you ! Julia and David 🙏🌟

Julia · 28 May 2024

★★★★★ 5/5

Trustpilot

I just wanted to say a huge thank you…

I just wanted to say a huge thank you for all the help from Henry Adam’s so far! A special thank you goes to Aga who has been so helpful with updates and ensuring we have all of the information we need! She is an asset to your team and has been absolutely brilliant. A big thank you also goes to Lorena for being so positive and keeping us in the loop at all times. Lastly a thank you to Roksana who showed us the property in the first place. We would highly recommend you all for being so great! Thank you again for making the process so easy. Best, Ruby

Ruby · 3 November 2023