Trusted Agent profile · Horsham
★★★★★
352 reviews across 3 platforms
50 Carfax, Horsham, RH12 1BP, RH12 1BP
Henry Adams's office in Horsham, at 50 Carfax, is rated 4.3 out of 5 across 352 reviews on three platforms, including 163 Google reviews rated 4.7.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
5/5
GoogleOur listed cottage was picturesque but presented unusual problems when it came to achieving a sale. Ali Martin and team pulled out all the stops to help us. Her experience, professionalism and customer service were outstanding.
Thank you Judy, your review is much appreciated!
5/5
TrustpilotHenry Adams, Storrington
I have recently changed to Henry Adams being the managing agent for my rental property due to issues I had with the previous managing agent.The staff in the Storrington branch have all been fantastic. They have answered any queries quickly and efficiently. They found a new tenant in a short space of time. Any maintenance queries have been dealt with in a professional and timely manner.I swapped to them in November 22 and already they have surpassed the previous managing agent by miles. Alex and all the lettings team have been amazing. They are a small team but all have a knowledge of what is going on with each property. I now complete trust and confidence with the way my property is being managed.
Thank you so much Caren, we really appreciate your review!
5/5
GoogleEmma at Horsham branch of Henry Adams was really helpful, patient and explained things very well. Would highly recommend these. Many thanks Jean
Thank you Jean, we do appreciate your review.
5/5
GoogleCannot thank Emma Crouch and the team enough for frankly just getting It done , you really restored my faith back into buying a property, no messing about just got It done you superstar !
Thank you so much for your lovely review Gemma!
5/5
TrustpilotLorena has been brilliant in helping…
Lorena has been brilliant in helping with the process. Any help needed they’ve always responded promptly. Looking forward to moving into our home 😁
Thank you for taking the time to leave a review, this has been passed onto Lorena!
5/5
GoogleHenry Adams were very good and provided an excellent service for our house sale. It was a challenging property to sell with some complicated exchange dates to achieve. We can't thank Ali enough for the pro-active support she gave us and for ensuring all went very smoothly.
Thank you Graham, we really appreciate your kind words.
5/5
GoogleWe recently purchased our first home with Emma Crouch from HA and we can't complain. Emma was responsive, always came back to me with an answer and even thought the process was long we are now happy in our new home.PositiveResponsiveness, Professionalism
Congratulations on your new home and thank you for your review!
5/5
GoogleAli Martin was really supportive during a drawn out and lengthy purchase process and her advise and support was critical in closing.
Thank you so much Gordon.
5/5
TrustpilotThe team at Henry Adams Horsham were…
The team at Henry Adams Horsham were excellent. I was selling my late mother's house as a Probate sale. The conveyancing process took longer than expected and the team, especially William Rowe-Britton really pushed hard to get the sale progressed.
5/5
TrustpilotLove our new home, thank you all at Henry Adams
We have now secured our rental property through Henry Adams and I can honestly say a professional but friendly service from the first viewing to collecting the keys to our new home. We delt with Charlie Salter through the process and he was understanding, informative and very pleasant from start to finish. I dont often write reviews but thought Henry Adams and the great staff deserved a good review as we are absolutly delighted with our new home.
Thank you so much for taking the time to share your experience with us - we really appreciate it! Enjoy your new home!
5/5
GoogleHaving recently sold our house through Henry Adams we would have no hesitation in recommending them. They were exceptionally professional throughout the whole process, and we were particularly impressed with Alison Martin whose positive nature and regular communication kept everyone informed and on board.
Thank you so much for your review Nigel, we really appreciate it.
5/5
TrustpilotSuch a smooth a pleasant moving…
Such a smooth a pleasant moving experience which would usually be such a stressful period. Alex Bush helped from beginning to end and has been a credit to the Henry Adam’s team. extremely trustworthy, truthful and helpful. Very informative and compassionate, everything you need from an estate agents.Thank you Alex for making this move feel so easy and stress free.Jack
5/5
TrustpilotWe had set back when our buyers pulled…
We had set back when our buyers pulled out through illness but we got there in the end well done.
Thank you for your 5 star review!
5/5
GoogleWe were recently house hunting in Horsham for a few weeks using various estate agents. Alison from Henry Adams was the only one that listened to exactly what we were looking for and alerted us as soon as a property matching our preferences came onto the market. After finding the perfect property, and acceptance of our offer, the purchase formalities progressed smoothly under Alison's watchful eye. We are now settling into our new home, and are extremely happy with the whole purchase process and highly recommend Henry Adams to any prospective purchasers.
Thank you so much Donald! We really do appreciate your review. Congratulations on your new home.
1/5
TrustpilotIt's a shame 1 star is all I can put
It's a shame 1 star is all I can put, they don't take care of their tenants, the landlord has taken months to do basic things. Thought to edit to address the comment, contacting the letting agency as requested under has been done multiple times but simple request are not answered and neither are the serious ones. So maybe a bad review is just the way to get their attention. Good to know... :D
Good afternoon, Please would you be able to contact Lettings@henryadams.co.uk and we would be happy to look in to this further for you. Kind regards Henry Adams Lettings
5/5
TrustpilotHighly recommend Henry Adams
Henry Adams, and in particular Lesley-Anne, were extremely helpful in finding us a rental for my elderly parents. Communication was good and once a property had been decided on the whole process was very smooth and efficient. Their 6 month rental is now up so we have once again asked Lesley-Anne to help find us a new property.
5/5
TrustpilotFrom the moment I made my first phone…CUSTOMER SERVICE REVIEW
From the moment I made my first phone call to the actual day we moved into our lovely flat on the 10th March I dealt with Alex all the way through who was very helpful, kind & understanding, and very patient with me until everything was completed. I would highly recommend Henry Adams, Storrington to everybody I know!
5/5
TrustpilotAmazing service by Michelle !!!
Rung up the Bognor letting office, spoke to Michelle Tattersall on the phone, she made me have a lovely experience and helped me gain a good understanding on my enquiries couldn’t recommend Michelle enough. Thank you so much Michelle 5 star service provided.
5/5
TrustpilotHassle Free Lettings
Letting through Henry Adams is a hassle free, speedy, efficient and pleasurable experience. Monique Holden was professional and helpful throughout.. Many thanks.. wouldn’t hesitate to recommend..
Thank you for taking the time to review your experience with our Chichester Office.
5/5
TrustpilotGreat service.
Charlie Salter was diligent and thoroughly professional throughout. He was a pleasure to deal with always working in a timely manner and resolving outstanding issues quickly.
Thank you for taking the time to share your experience!
5/5
TrustpilotGreat service with fair and competitive fees
Charlie took time to listen to my requirements and found the perfect tenants for my property. Charlie has been very efficient, making sure everything progressed correctly. Nick did the initial valuation very promptly. He provided excellent advice and the fees were fair and competitive. I'm a happy landlord. Thank you.
5/5
TrustpilotWhat a fantastic company
What a fantastic company! After almost losing all hope with many letting agents, I had the pleasure of dealing with Henry Adams. From start to finish Alex was fantastic. He was polite and knowledgeable and always did what he said he would. Everyone else in the office was just as lovely and helpful. Amazing service and I’d use them and recommend them again.
5/5
TrustpilotI've got excellent costumer service by…
I've got excellent costumer service by Aga. Thank you again.
Thank you Scott! We will be sure to pass this onto Aga.
5/5
TrustpilotSecuring my New home
From my very first contact with Henry Adams, the whole team have been exceptional in the way they dealt with my request and personal circumstances. Within 5 days they had arranged a viewing and secured my tenancyNo question or request from myself was ever too much trouble for them. Whoever I spoke to was fully up to speed as to the progress of my requestI honestly cannot thank the whole team enough for helping me secure the next chapter of my life
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Henry Adams's Horsham office has 352 reviews across three platforms: 163 on Google, 1 on Yell, 188 on Trustpilot (across the whole business).
Henry Adams Horsham is rated 4.3 out of 5 across all 352 reviews, and 4.7 out of 5 on Google from 163 reviews.
Henry Adams Horsham, 50 Carfax, Horsham, RH12 1BP, RH12 1BP.
