Trusted Agent profile
★★★★★
352 reviews across 3 platforms
50 Carfax, Horsham, RH12 1BP, Horsham RH12 1BP
Henry Adams's Horsham office at 50 Carfax is rated 4.3 out of 5 across 352 reviews on three platforms, including 163 Google reviews rated 4.7. The 188 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish, was a stress free experience which we really needed. Thank you Alex Bush for helping us find a lovely rental. Would definitely use henry adams again in the near future, when we decide to buy. Keep up the good work!
Thank you for taking the time to leave a review, this has been passed to Alex and the team!
5/5
GoogleIf I had to move again I would definitely choose Henry Adams to sell my house . Totally committed estate agents. Will Papworth was amazing !
Thank you so much Sarah! We really appreciate your review.
1/5
TrustpilotBreaches of Fiduciary Duties
Truely appalling before, during and after our sale process concluded. We are currently pursuing a legal remedy against Henry Adams, Horsham as they were in breach of their fiduciary duties to us as their client. Additionally, they did not inform us when the sale fell through, but instead felt it was appropriate to tell other parties without telling us. Both our solicitor and two other Agents in the chain said they felt that this branch of Henry Adams were disingenuous throughout, and had only hindered the process, possibly strongly influencing the buyers ultimate decision to withdraw. Avoid.
We thank you for your feedback. We are keen to ensure of the best value to all of our customers, so we will of course be taking the time to consider your comments and a member of the Horsham team will respond to you directly.
4/5
GoogleOutstanding service. Nick and his team were courteous and professional throughout the sale of my home. Thank you to Ali Maria and Emma who helped me through what is known to be a stressful process with sensitivity and understanding.
Thank you so much Finola, your review is much appreciated.
5/5
TrustpilotGreat team effort
Great team effort. Chrissie demonstrated real determination to get the sale across the line.
Thank you for your review - we will be sure to let Chrissie know of your kind words! :)
5/5
GoogleVery helpful, Alison Martin has been great throught our buying experience. Thank you.
Thank you for your review Brandon.
5/5
TrustpilotAmazing service from Alex, complete stand out help.
What a brilliant letting agency, easily the best i have interacted with. Alex from the Storrington branch couldn't have been more of a help. Out of all of the agencies we spoke to, and all the agents we dealt with Alex was stand out wonderful. This could have been a very stressful time for us as we have a slightly unique financial situation but he made us feel so optimistic, and helped at every opportunity. He was an absolute delight to speak to and I honestly don't think there is anything he could have done to make this a smoother process, completely stand out service. Thank you so much for your kind and helpful correspondence and overall cheerful manner throughout, sending us properties and keeping us in mind. We are over the moon with the property we have finalised on. I have no doubt Alex will go far within the company and deserves all the best. Thank you again, it really made all the difference for us going through the process of renting again.
5/5
TrustpilotI had a great experience dealing with Jane
Jane was really knowledgeable and friendly, and I felt comfortable dealing with her.
5/5
GoogleAlison Martin was exceptional as were Emma and the rest of the team at Henry Adams, nothing was too much trouble and their experience and professionalism is something you rarely find these days. I would happily recommend them to anyone and will use them again without hesitation. Keep up the good work!
Thank you so much for your lovely review David!
5/5
GoogleEmma Crouch was a brilliant help throughout our purchasing process. She was very communicative via phone and email, which meant we were kept in the loop at every stage. We were very impressed with the service and would recommend.
Thank you for your review Jennifer!
5/5
GoogleI would Like to thank everyone at Henry Adams, especially Ali for all their help in finding me a nice house. Being a single person trying to find a property nothing was any trouble, which was not the case in some agents. Being at the end of the phone was a great help nothing was a problem for them. Great agency great people.
Our pleasure Sue and thank you for your kind review.
5/5
TrustpilotGreat Experience
We had a great experience with Henry Adams when renting a property, Alex Bush at the Storrington branch was friendly, approachable and kept us up to date with everything we needed to know. Henry Adams in general felt very different to the norm with letting agents who usually couldn't care less and just build up as many random fees as possible. We even got a cute little welcome box with some treats in and a card which I felt was a lovely touch. Our experience was a breeze from start to finish and we would definitely use Henry Adams again.
Thank you for your 5 star review, I will be sure to pass this along to Alex and the team at Storrington lettings.
5/5
GoogleAli Martin was extremely helpful throughout our buying process. Very proactive and very responsive.
Thank you for your kind review Richard, we really appreciate it.
5/5
GoogleHenry Adams provided a very efficient service for our house purchase. Their Sales Manager Alice Peach kept us informed of the progress of our purchase and provided more information on the progress of our house sale than the combined efforts our our solicitor and our sales estate agent. I would recommend Henry Adams and if I ever move again, they would be my first choice of estate agent.
Thank you so much for your feedback Laurence.
5/5
GoogleAli has been absolutely amazing throughout the whole process of buying. It was a complicated sale, not helped at all by the solicitor, but she held it all together and has been super helpful every step of the way. I would definitely recommend! Thank you so much for everything!
Thank you Josephine, your review is much appreciated.
5/5
GoogleWe have had the great fortune of being looked after by Alison, not only with the sale of our property but assistance with the whole process and inevitable issues that arose due to the chain. Fantastic support, thank you Alison and thank you Henry Adams Estate Agents. 😊 …
Thank you Jon, for your review.
5/5
TrustpilotAlex Bush was fantastic in helping us…
Alex Bush was fantastic in helping us find our home at short notice, and was so kind, a pleasure to work with. He answered questions quickly and was a brilliant agent. Thank you so much for all of your help in helping us find our home.
Thank you so much Hannah, we really appreciate your review!
5/5
TrustpilotGreat experience with Henry Adams
We had a great experience with Henry Adams Estate Agents, communication was excellent throughout the entire process. Our designated agent, Adrian Cox, worked tirelessly and efficiently to sell our property. His attention to detail, professionalism and reassuring manner were greatly appreciated.
5/5
TrustpilotExcellent customer service
Well, what can we say! If we could give the whole sales team at Henry Adams Selsey 50 stars, we would! They held our hand through the rough patches we experienced in selling our bungalow, (no fault of theirs, just the general public’s flippant attitude towards everything nowadays it seems!), and they supported us through to a very satisfactory conclusion. They also went above and beyond with their customer service towards us, in checking our empty property was ok after several storms, collecting post, taking meter readings for us etc etc. They really put our minds at rest whenever we had any worries or issues. We can’t recommend them highly enough! If you are looking for brilliant customer service, from a trustworthy, empathic team, you won’t go far wrong in giving Kev, Matt or Tracy a call at Henry Adams, Selsey. All the best guys, and thanks again, Fiona & Neil.
Hi Fiona, thank you for the great review of Kev and the team at Selsey - I will be sure to pass this along to them!
5/5
TrustpilotThe agent was very professional and…
The agent was very professional and accommodating to our needs , throughout our buying journey they were very helpful and friendly.
Thank you for your 5 star review :)
5/5
GoogleI have been very impressed with Henry Adams in Horsham who handled the sale of my house, they were very professional and arranged many viewings with high quality prospective buyers, the marketing of the property was very impressive and the communications with both Nick and Sam was superb. I would definitely use them again and have no hesitation in recommending them. Well done.
Fantastic to read this, thank you so much for reviewing us.
1/5
TrustpilotNever again
Never ever would I deal with this company again. Their unprofessional and completely uncaring attitude throughout my dealings with them has left a very bitter taste. I have never dealt with such difficult agents who have showed not one iota of decent customer service. I am just so saddened and disappointed. Please don’t respond HA I’m really not interested in anything you have to say.
Hi Wendy, I'm sorry that you have had a negative experience. I believe that Sophie is in contact with you in regards to this matter.
5/5
TrustpilotRoksana was so helpful and provided me…
Roksana was so helpful and provided me with all the information I required to make up my mind to apply to rent the apartment.
Thank you for your 5-star review - this will be passed to Roksana and the Bognor Lettings team!
5/5
TrustpilotI would like to praise and recommend HENRY ADAMS STORRINGTON LETTINGS
I would like to praise and recommend HENRY ADAMS STORRINGTON LETTINGS. Alex Bush especially was extremely helpful from the onset, explaining procedures and helping with any queries we had. He made us feel confident that we would find a letting which would enable us to sell our house. Alex made the process easy to understand and kept us informed of progress at all times. He was a delight to deal with and I would highly recommend Alex at Henry Adams if you wish to rent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Henry Adams's Horsham office has 352 reviews across three platforms: 163 on Google, 1 on Yell, 188 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Henry Adams Horsham is rated 4.3 out of 5 across all 352 reviews, and 4.7 out of 5 on Google from 163 reviews, checked 9 October 2026.
Henry Adams Horsham, 50 Carfax, Horsham, RH12 1BP, Horsham RH12 1BP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
