Henry Adams Horsham reviews

★★★★★ 5/5

Google

I would highly recommend Henry Adams Horsham to anyone buying or selling a property. Not only were they able to sell our property and provide thorough regular feedback they were able to match us to a house that was perfect for our growing family and ensure it all went through smoothly. Many thanks to Ali and the team x

Amelia · 26 October 2020

★★★★★ 5/5

Trustpilot

We did not sell with Henry Adam’s but…

We did not sell with Henry Adam’s but we wish we had we bought a house they were selling they kept us informed all the way and on the day of completion they kept in touch all morning giving a very nice touch of a lovely card and a beautiful candle it was a lovely touch

Judi · 11 January 2026

★★★★★ 1/5

Trustpilot

Really disappointing interaction with…

Really disappointing interaction with Henry Adams when we were looking for a holiday rental for 2 weeks in July 2025. We consciously wanted to try alternatives to AirBnB, so contacted Henry Adams. Despite many properties 'appearing' to be available, in reality they were not. Combine this with some slow responsiveness from Henry Adams and it took us 3 weeks for Henry Adams to tell us they couldn't help us. Went back and booked with AirBnB

Jon · 4 July 2025

★★★★★ 5/5

Google

We bought a house through Henry Adams and was lucky enough to have the pleasure of Gemma overseeing the process. All the staff from speaking to Henry Adams on the phone lovely and polite throughout. Gemma has a lovely way about her. Not only is she professional but a very kind person who always had the time to speak to me on the phone over the silly questions I may have had. Anyone that decided to go with Henry Adams will be in great hands and anyone who may have the opportunity to have gemma as your estate agent will be lucky. All round great experience with a lovely bunch of people and because of gemma we are now in our dream home. Five stars for gemma and Henry Adams and words can’t express our thanks

Christian · 30 November 2023

★★★★★ 5/5

Trustpilot

Cant fault the Storrington Lettings team.

We initially dealt with Alex from the Storrington branch, he was exactly what you would hope for, very polite and courteous, and he had a good knowledge of the property, landlord and surrounding area. Alex was more than happy to answer our endless questions during the process and kept us informed on the progress of our application. An utterly nice young man. We have also met and spoken to a number of other members of the team including Emma and James who have helped us with questions and some requests for permission which they have facilitated with the landlord. The polite and friendly disposition is shared by the whole team. I would recommend Henry Adams to anyone, landlord or tenant, buyer or seller, you will be in safe hands.

Andy · 15 July 2022

★★★★★ 1/5

Trustpilot

Disgraceful Service from Henry Adams Horsham

We found a house that we liked that was listed for sale with Henry Adams Horsham. After viewing the property, we decided to put our house on the market subject to our offer being provisionally accepted which we were assured that it would be by the estate agent from Henry Adams. We sold our house through Henry Adams very quickly only to then be told that our offer was not accepted. The estate agent had lied just to make the sale. We reluctantly increased our offer and, after weeks of back and forth, we finally came to an agreement.During our initial viewing, we noted that there were a couple of areas that were water marked. We were informed that one area in a bedroom was going to be looked at by the owner, and the other area in the garage the estate agent decided to immediately, and without request for her opinion, inform us was from an old leak. We were then told that the leak in the bedroom was not going to be investigated by the owner and that nothing of the sort had ever been suggested. The old leak in the garage turned out to be an existing leak and this week the ceiling came down followed by an awful lot of water.On the day of completion, we had until 14:00 to vacate our previous property. At 11:00 I received a call from Henry Adams asking "If we were out yet?". I informed them that were likely to be finished around 12:30. My wife then received another call from Henry Adams stating that "the property is no longer legally yours so you need to be out!".Overall our experience with Henry Adams, and one female estate agent in particular, was awful. She told nothing but lies just to make a sale and we have since learnt, without even mentioning any names, that my wife's colleague pulled out of a purchase through Henry Adams as a direct result of the estate agent in question's conduct. We would never use this company for the sale or purchase of a property again.

Sean · 10 November 2023

★★★★★ 5/5

Google

The whole horsham office have been a pleasure to deal with, Emma has been incredibly polite and informative every step of the way and keeping the whole sale stress free 5 Star!!!

Alex · 26 October 2023

★★★★★ 5/5

Google

It was with some trepidation that we entered the property market for the first time in over 25 years. We settled on Henry Adams Horsham as our selling Estate Agent of choice primarily because they had properties that caught our eye as buyer. With the initial guidance of Nick Hapgood and then the ongoing support of the ever diligent Emma Crouch who found the perfect buyer. The ever professional Emma, in particular, and her colleagues helped us through all the the initial selling phases and beyond to a successful outcome. Our thanks to the Whole Henry Adams Horsham team.

John · 26 October 2023

★★★★★ 5/5

Google

We have been extremely happy with the way in which Henry Adams of Horsham have handled the marketing and sale of my deceased cousin’s house, particularly as we live in The Midlands and dealing with things from a distance. Sarah Pearce has listened to our wishes, kept us informed at all times and been extremely helpful, professional and a pleasure to communicate with. The marketing of the property generated much interest and we received many offers and achieved a quick sale. Sarah has liaised regularly with solicitors and the purchasers to ensure that everything is proceeding well and we look forward to completing as soon as possible. Thank you very much.

Prentice · 26 October 2023

★★★★★ 5/5

Google

We appointed Henry Adams to sell our property in Horsham. Throughout the whole process they were extremely professional in dealing with all matters that came up, as well as keeping us clearly appraised of the situation at all times and as things changed. Of course you'd want to know how well they did marketing our property and we could not be happier when they delivered several offers that were significantly higher than our asking price following an open day. We're really happy with Nicolas Hapgood, Sarah Pearce and the whole team. Thank you!

Went · 26 October 2023

★★★★★ 5/5

Google

The team at Henry Adams could not have been more helpful. Polite, friendly and super efficient in handling the purchase of our new property. I would thoroughly recommend them.

Amanda · 2 November 2025

★★★★★ 5/5

Trustpilot

Seamless, helpful & professional

This is my first time renting with Henry Adams (Billingshurst). From the Get-go From the first initial viewing to the final offer they have been incredibly helpful swift and smooth throughout the entire process. I'd like to personally thank Alex Bush for being amazingly helpful with any issue I had, have to say I couldn't be happier and he provided the best customer service I've experienced in the renting process.Thanks again.

Rob · 22 March 2023

★★★★★ 5/5

Google

Emma Crouch from Henry Adams, Horsham helped us purchase our first home and we had a excellent experience. Professional, helpful, informative and great at keeping things ticking along made the process so much smoother. We received the keys only 9 weeks after our first viewing... AMAZING! Thanks Emma and all the team at Henry Adams

Rikki · 26 October 2020

★★★★★ 5/5

Trustpilot

Outstanding Service

We have been using Henry Adams (Horsham) since 2015 and always find them to be extremely professional and efficient.

Malcolm · 20 January 2026

★★★★★ 5/5

Google

Using Henry Adams Horsham for both a sale and a purchase we have had a brilliant experience on how the team operates and supports their clients. Ali and Emma have kept us updated at each stage of the process, provided reassurance and responded quickly to every email and phone call. Importantly, Nick takes the time to understand his clients needs and with good knowledge of Horsham market this has proved invaluable to ensuring a successful outcome for everyone.

Shona · 26 October 2023

★★★★★ 5/5

Google

Emma is a true professional with top communication skills. She had a real "can do" attitude throughout the entire process and was relentless in her aim to get us over the "exchange" line! What an asset to Henry Adams Emma is.

Fiona · 26 October 2022

★★★★★ 1/5

Trustpilot

Criminal Exploitation

This is the most horrible letting agent I have ever encountered in my life, they're a nightmare. their activities and tendency to collude with landlords to rip you off your holding deposit runs against the acts of the UK paliaments, I can give you several tenants identities they have ripped off, a searchlight needs to be conducted into their activities if the labour government which we voted for will survive in their plans for housing in that axis.

Borisade · 27 March 2025

★★★★★ 5/5

Google

As a first-time buyer, I was overwhelmed by the complexity and length of the process, but Gemma managed everything so well. She was incredibly patient, kind and professional, handling each step smoothly and keeping in constant contact with the solicitors to make it all happen. I truly can’t recommend her enough, she’s outstanding at what she does!

Ozgu · 2 November 2024

★★★★★ 5/5

Google

Thoroughly professional with a personal touch. Alison Martin worked tirelessly to guide us throughout the whole process, We would definitely recommend Alison and Henry Adams Estate Agents

Roy · 26 October 2023

★★★★★ 5/5

Google

Henry Adams were fantastic during the sales process of my parents house. From the marketing and viewings, they were sensitive and professional. I would highly recommend them.

Nicole · 3 October 2025

★★★★★ 5/5

Trustpilot

I recently purchased a property through…

I recently purchased a property through Henry Adams in Selsey, given it was a leasehold flat and the management company was not helpful, I have to say a big thank you to the team, but especially to Kevin for his patience, tenacity and professionalism throughout. He went that extra mile to do everything possible for what turned out to be a difficult and lengthy process which would have been so much simpler had the management company been more proactive and communicative. So a big thank you, Selsey, I’d love you to see what I’ve done to the place. And specially to Kevin.

Judith · 29 April 2023

★★★★★ 5/5

Google

Henry Adams was very helpful in facilitating the purchase of our house. We primarily dealt with Ali who was always helpful and quick to reply.

Jan · 26 October 2023

★★★★★ 5/5

Google

We purchased a new build property in Hassocks, and we mostly interacted with Gemma. She provided outstanding advice not only for our purchase but was helpful when I had general queries about our sale. She regularly exceeded our expectations in all aspects of the purchase. We could not have been happier and felt the advice was thorough and thoughtful throughout. We are delighted with our new home, which has also exceeded our expectations.

Joy · 26 October 2023

★★★★★ 5/5

Google

We had a very good experience with how they handled both the sale of our property and the purchase of our new home. Alison was professional and very helpful during the enti re process. Thank you!

Fadoua · 26 October 2022