Trusted Agent profile · Horsham
★★★★★
150 reviews across 2 platforms
26a The Carfax, Horsham, RH12 1EE, RH12 1EE
Gascoigne Pees's office in Horsham, at 26a The Carfax, is rated 3.6 out of 5 across 150 reviews on two platforms, including 64 Google reviews rated 4.7.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
5/5
TrustpilotBen Calder - Rentals
From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!
5/5
GoogleUsed the Horsham branch had great help from charlotte.we missed out on one property due to another agent not tell us it had gone Charlotte went abouv and beyond to help us find are first property.charlotte is a very friendly person would like to thank her so much for all her help .
Thank you Stephen for your glowing 5* review of our local Gascoigne-Pees Lettings team. It is always great to read such positive reviews from our clients. Kind regards, Scott
1/5
TrustpilotI find it almost laughable how this…
I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism.
5/5
GoogleI am new to renting and enquired about a property being let by Gascoigne-Pees. Charlotte got in touch and offered a really brilliant and comprehensive explanation of the renting and referencing process. She explained about tenancy length, salary and guarantor criteria and savings, providing information it had been hard to locate elsewhere with any clarity. Very much went the extra mile as my situation meant I couldn’t pursue the property I enquired about initially. I am very happy to recommend Charlotte's professional approach and hope to rent with GP in the future.
5/5
GoogleI am new to renting and enquired about a property being let by Gascoigne-Pees. Charlotte got in touch and offered a really brilliant and comprehensive explanation of the renting and referencing process. She explained about tenancy length, salary and guarantor criteria and savings, providing information it had been hard to locate elsewhere with any clarity. Very much went the extra mile as my situation meant I couldn’t pursue the property I enquired about initially. I am very happy to recommend Charlotte's professional approach and hope to rent with GP in the future.
5/5
GoogleCharlotte is very helpful and friendly. She helped me to get my house on time and answered all my queries very quickly by call and email. I got house in my budget in 1week. I will recommend Gascoigne-pees letting agency,if you are looking for a house.
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
2/5
TrustpilotFarnham branch
This company in Farnham has let our property for many years. Unfortunately now they seem to be complacent and we have to chase them for property checks to be carried out as per our contact. Once they finally did the check we are still waiting 3 weeks later for their findings. Also we have rung them throughout the day and left messages in their phone but they never bother to ring us back. They seem to have lost interest and we are rapidly losing patience.We would not recommend this branch of the company.
5/5
GoogleJust want to say and big thank you to Ben & Charlotte for helping with my move into a beautiful rented home in the countryside. They were both extremely helpful and would highly recommended them to anyone!PositiveResponsiveness, Professionalism, Value
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotPurchased a flat
Have just purchased a flat through Gascoigne Pees Redhill branch and can not fault at all Daniel Beckson, he went way and beyond with this sale and I can highly recommend him. A great asset to Gascoigne Pees. Also Janene Haynes was very helpful too.
5/5
GoogleRecently purchased my first home through Gascoigne pees, highly recommend jessie, she was very professional and helpful, she answered all of my questions and query’s regarding the house and the moving journey, would definitely recommend to a friend.
Thank you Reece for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleJames Wilkinson was very friendly and helpful when we viewed some properties with him recently. He was quick to follow up on some questions we had asked. Highly recommend!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
TrustpilotWorst Experience Ever with Gascogne Pees Kingston Branch
I had the worst experience ever using Gascogne Pees to fully manage my property. They consistently chose the more expensive contractors who did not deliver good service and failed to honor warranties. After 4 years of their management, my property was in a dire state. I ended up spending over £20,000 on repairs and restoration. The staff, from lettings to property management, were unhelpful, rude and ineffective. Never again.
5/5
GoogleGreat Estate Agent. Professional, friendly, efficient and always dealt with everything quickly. Excellent communication by Jason at all times. I am impressed. Thank you Sarah and Jason.
Thank you so must for your wonderful 5* review of our local team. I will ensure your kind comments are known to the local team. Best wishes, Scott @ Customer Relations
5/5
TrustpilotJack Bayton of Gascoigne Pees
Jack Bayton has been incredibly supportive with the process of renting our new property. He responds quickly to enquires and has been understanding and kind. Would highly recommend using Gascoigne Pees to find your future home.
1/5
TrustpilotLiars with no sense of accountability
These estate agents downright lied to us before moving in about what came with the flat and throughout continued to lie about the interactions we had. Their complaints process is as useless as they are and I'm convinced is completely biased towards the estate agents.
1/5
TrustpilotI strongly recommend staying away from…
I strongly recommend staying away from this agency and group.
5/5
GoogleWe bought our property through Gascoigne-Pees and even though they were not our selling agent they completely went above and beyond to help the sales process go through smoothly. The Team at Gascoigne-Pees were entirely professional, quick to respond to queries and regularly provided us with advice. Jason, in particular was excellent. Although no plans to move , as we love our new home, I would definitely look to use GP in future.
Thank you for your wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWorst organised letting company
Worst organised letting company. I have several properties that I use letting agents to manage. By far, Gascoigne-Pees are the worst. They charge for everything despite me paying for full managed property they make additional charges for anything they do. They consistently fail to do anything that they say they will do. Their different departments don't communicate with each other. They give letting/estate agents a bad name.
5/5
GoogleThank you so much to Charlotte and the team for helping Ewan and I get our dream property! I can't recommend Gascoigne Pees Horsham highly enough! You guys were so helpful and efficient throughout the whole process! Thank you x
Thank you Laura for your great 5* review and wonderful recommendation of our local Gascoigne-Pees team. I will make sure your kind words are made known to them. Best wishes, Scott
5/5
GoogleJust wanted to say a Massive thanks to Charlotte young at GP Horsham branch. Found a property and with in 24 hrs was all sorted out and ready to go. Took away all the stress of searching around. Great job.
Thank you for your fantastic 5* review of our dedicated team. Best wishes, Emma
5/5
TrustpilotThank you
I just wanted to say thank you for a great experience. I saw how hard you worked on supporting me to move into my new home. I admire how dedicated you are to the work you do.
5/5
GoogleAbsolutely amazing service!!! 2 days before my due date found a property I absolutely loved! Got a viewing the same day I called up, papers filled out within days and now I have a 4 day old baby in my new home. Massive thank you to ben and all the hard work he put in to make it happen for my new family. Couldn't of asked for a nicer estate agent to help me with everything! Can't believe he managed to make it happen so quickly.
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
TrustpilotSale of house
Excellent estate agents. Instructed Gascoigne Pees (Worcester Park branch) on both a house purchase and house sale. The team went over and beyond throughout the whole process. They were adaptable re pricing given changes in housing market and also suggested local firms of solicitors to use. Great team, professional and personable. Would use them again and again.
5/5
GoogleWhat can I say but FANTASTIC. Sarah Pearce, a sale negotiator, at the Horsham office has been fantastic, she understands my requirements, looks out for suitable property's (no hard selling) for me and is always keeping me informed by email and regular calls when appropriate. I have no hesitating in recommending Sarah at the Horsham office of G-P for your search for a new propertyPositiveResponsiveness, Quality, Professionalism
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Pees's Horsham office has 150 reviews across two platforms: 64 on Google, 86 on Trustpilot (across the whole business).
Gascoigne Pees Horsham Sales is rated 3.6 out of 5 across all 150 reviews, and 4.7 out of 5 on Google from 64 reviews.
Gascoigne Pees Horsham Sales, 26a The Carfax, Horsham, RH12 1EE, RH12 1EE.
