Gascoigne Pees Horsham Sales reviews

★★★★★ 1/5

Trustpilot

Disgusting flat, substantial costs due to failings and misrepresentation

On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.

Doctor · 25 March 2022

★★★★★ 5/5

Trustpilot

Incredibly happy with their work so far!

Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.

Elena · 18 April 2023

★★★★★ 1/5

Trustpilot

pushy, bordering on harassment

They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!

Chris · 10 May 2024

★★★★★ 5/5

Trustpilot

Very helpful with advice

After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.

Luke · 2 December 2022

★★★★★ 1/5

Trustpilot

I found a house to rent through…

I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.

Sarah · 4 November 2021

★★★★★ 1/5

Trustpilot

No apologies over mishandling to manage property

We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.

Hal · 21 August 2021

★★★★★ 5/5

Trustpilot

We had a fantastic service give have had a wonderful experience with…

We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.

Denise · 26 April 2023

★★★★★ 5/5

Google

Fantastic service from Ben, very friendly, professional and extremely diligent whilst helping with our interest in letting a property and was always on hand to answer questions and show us around. Would definitely recommend and hope to do business with again in future!PositiveResponsiveness, Quality, Professionalism

Morty · 9 November 2021

★★★★★ 5/5

Trustpilot

Had the best experience

Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.

Emily · 20 October 2023

★★★★★ 5/5

Google

A thoroughly professional service. The staff explain everything about the rental process and keep you updated at every turn. Any queries are quickly answered. A very smooth and painless process from start to finish and I would thoroughly recommend Gascoigne-Pees Horsham to anyone considering renting their property.

Andy · 9 November 2020

★★★★★ 1/5

Trustpilot

Communication was poorly, and the description of the property wasn't correct

The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.

Marta · 29 May 2024

★★★★★ 1/5

Trustpilot

Untrustworthy, liars and horrible customer service

They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them

Joshua · 16 February 2024

★★★★★ 5/5

Google

Ben and Charlotte at Gascoigne-Pees we’re just fantastic. They ensured we had a smooth, efficient and quick move into our new home. Approachable, friendly and quick to respond to any queries we have/had. Great customer service. Big thanks to the team!

Sophia · 9 November 2020

★★★★★ 5/5

Google

As a contractor I deal with Charlotte Young on a regular basis, she is unbelievably helpful and responds to my queries immediately. Any payments not received she is straight on to it. You are a star and don’t know where I’d be without you!

Steve · 10 November 2019

★★★★★ 5/5

Trustpilot

Ben was a miracle worker.

Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything

Emma · 30 August 2023

★★★★★ 1/5

Google

Opened our car gate (Not the human gate!) to post advertisement in our letter box. Left without closing gate. Had headphones in so couldn't hear me shouting "Please close the gate" Definitely not professional by any standard.NegativeProfessionalism

Billy · 9 November 2020

★★★★★ 5/5

Trustpilot

Outstanding Service

Harj, the Lettings Manager, is an outstanding member of staff who went out of his way to help me during a particularly difficult and challenging period.

Ali · 3 August 2024

★★★★★ 5/5

Google

They have been amazing in working with me and providing me all the information and arrangement I was going to need to have a smooth relocation. Great job Ben and Charlotte, thanks!

Daniele · 9 November 2020

★★★★★ 1/5

Trustpilot

Worst Service

They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend

Gazally · 24 April 2024

★★★★★ 1/5

Trustpilot

Unable to get deposit back!

This is a nightmare situation, if l could give zero stars l would. My ex partner died in his flat, been trying for months to get my deposit back from them, ring ring, speak to people and nothing happens. Now writing letters, will go all the way. Awful customer service.

Sally · 10 September 2022

★★★★★ 5/5

Google

After viewing a few properties from various agents in Horsham, I'd say the enthusiasm, honestly and precision of Charlotte from Gascoigne Pees has impressed us. We look forward to our next home!

Zey-nyo · 10 November 2019

★★★★★ 1/5

Google

Left a message with someone in the office re renting. I was told his colleague will call me back, still waiting 10days later!!🤔🤔 …

Ken · 9 November 2021

★★★★★ 1/5

Trustpilot

Nothing is not enough trouble.

Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.

David · 10 December 2021

★★★★★ 5/5

Trustpilot

Rental advice and support

Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.

Dean · 18 October 2023