Gascoigne Pees Horsham Sales reviews

★★★★★ 5/5

Google

Charlotte went above and beyond to help me land my perfect house, can’t compliment her service enough would recommend Gasgcoine Pees to anyone as she made the whole process as painless as possible

James · 10 November 2019

★★★★★ 5/5

Google

We recently rented a property through the Horsham branch. Our contact was with their senior head of letting Harjit Sahara. We found him to be professional, courteous and very efficient during the process .

Laurence · 24 October 2024

★★★★★ 5/5

Google

Gascoigne Pees Horsham were superb, they found the best Tennants and for 18 months have done a superb job in managing my property. Well done and thank you Terry and his Horsham team. Malcolm Cotton

Malcolm · 11 November 2015

★★★★★ 5/5

Google

Thank you Charlotte for helping us. Renting is not an easy feat so to have help with a smile makes it that much easier. Thanks again

Eamozm · 9 November 2020

★★★★★ 1/5

Trustpilot

Unprofessional and pushy

Extremely unprofessional estate agency - south west London area. I literally felt harassed on the telephone to provide my email and phone number when I was only enquiring about a property, not even trying to view it. It was a man on the other end and he made me feel very uneasy. I will not be looking at properties with them ever since they would have my home address too. It's an appalling industry.

Sara · 3 April 2024

★★★★★ 5/5

Google

Always a pleasure to talk to. Charlotte Young has been Very professional and friendly. Very helpful and always willing to go that extra mile. Would highly recommend them!

Nicola · 10 November 2019

★★★★★ 1/5

Trustpilot

appalling and disgusting treatment for our property

We have a listing with this company who has been professional and friendly up to the point of customer visits to our property.We have a carpeted flat and both the agent and the customer did not remove their shoes when showing the flat. What makes me furious was that on the day of the visit it was raining and muddy and yet there was NO consideration shown in removing shoes to access the property.We complained to the branch manager Michael White who apologised and I've just had a 2nd visit from another customer and again NO SHOES removed on access and guess what's going on outside right now.Storm Ciaran.So if my property was going to receive 20 visits, what condition are my carpets going to be in after?Absolutely disgusting and appalling service, it is common courtesy to be considerate of another family's home and yet none was shown and not only that, after having already complained once already you neglect to follow up on it.Undecided yet what to do as I was unable to reach the branch manager.

Vanjo · 3 November 2023

★★★★★ 1/5

Google

After five years of leasing a property, GP Horsham showed their true colours as archetypal greedy agents. A real shame as the property and neighbours were fantastic. Would not recommend a rental experience with them. Slow to respond to issues, poor customer service generally and totally interested in making any extra penny they could.

Lew · 23 May 2023

★★★★★ 5/5

Google

Great service from Jason and Sarah to sell our house. We met 3 different firms of agents and selected Gascoigne Pees on the basis of their proposed marketing strategy and their advice in pricing the property. They sold the house within a week and chased the chain relentlessly until completion so they did all the hard work for us

Alistair · 9 November 2022

★★★★★ 1/5

Trustpilot

Warning - avoid this company at all costs

Warning! Fraud! Avoid buying uniforms from this company - at all costs. The company would not refund me - for a product that they never confirmed was ordered, but for which I was charged (I tried to check out, and apparently it worked, although no confirmation was issued). I had to follow up three times asking for a refund, as they did not send the items. Only after I threatened to file a complaint did they take action.The customer service agent, Sarah, made up many stories - about the order being confirmed, about refunding me in 7-10 days, etc. She never apologized. Instead, she responded with excuse after excuse. I'm confident they will make up some stories in response to my complaint. ;) Can't wait to see what she says next! Another excuse!

Prefer · 18 September 2023

★★★★★ 1/5

Google

I would give 0 if I could. Useless at communicating and I almost lost my sale numerous times. No sales progression and staff turnover is high. Jason has now gone - maybe it will now improve?

Junior · 22 May 2024

★★★★★ 5/5

Google

Charlotte was amazing and helped us along the way, even through the bumpy parts. Smart, professional and caring. Thanks charlottePositiveResponsiveness, Quality, Professionalism

Amy · 9 November 2020

★★★★★ 5/5

Google

Had the chance to meet Charllote more than a Year ago. Quite professional and with serious custumer focus. She was the one who pointed me out the house where I am at the moment. Now, I am leaving due to professional reasons, and again I had the chance to work with her. Always happy, with a smile, very fast answers - Top professionalPositiveResponsiveness, Professionalism

Luis · 9 November 2021

★★★★★ 1/5

Trustpilot

Kingston Branch

Disappointing. Tried contacting the agents a number of times (on different days) about viewing a particular property, as a keen buyer. No call back or reply to emails. Very poor service and a waste of time for people that genuinely just want to find somewhere to live.

Saz · 19 March 2025

★★★★★ 5/5

Google

I needed some advice on particulars of renting and found the person (Charlotte Young) assisting me very knowledgeable and has given me great advise on the direction I need to take, I was impressed with the conduct and professional touch she gave and would definitely recommend to anyone get in touch. Thank you for not just assisting but giving a feeling of care

Catherine · 9 November 2021

★★★★★ 5/5

Google

Charlotte Young was amazing and really went the extra mile when we wanted to move to a new property. Would definitely recommend.

Will · 10 November 2019

★★★★★ 5/5

Google

Samantha has been excellent. Thank youPositiveProfessionalism

Mark · 9 November 2022

★★★★★ 5/5

Google

After searching a lot around Horsham for a house that accepted pets, Charlotte came to the rescue and found us an amazing place. She was very helpful dealing with the referening process and very professional. She also made herself available at any time and was very easy to deal with. Definitely made the process of finding a house a lot less stressfull. Would recommend.PositiveResponsiveness, Quality, Professionalism

Carlos · 9 November 2020

★★★★★ 5/5

Google

Charlotte has been absolutely amazing and so helpful! Lovely experience, highly recommend.

Stefania · 9 November 2021

★★★★★ 5/5

Trustpilot

Excellent Service

The agency was very helpful, they have provided us with all the information we needed. The agents we were dealing with got back to us very quickly with any queries we had (Jemma & Ben). The whole process of moving in has been very smooth and easy, could not have asked for anything more.

Alex · 8 October 2024

★★★★★ 1/5

Trustpilot

This letting agent is shocking

This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.

Sarah · 19 January 2023

★★★★★ 5/5

Google

Sarah Pearce at the Horsham sales office has assisted us in finding a buy to let property. She was quick to understand our needs & advise of suitable properties in a buoyant market. At viewings she was very professional & obviously extremely knowledgeable of the housing market.PositiveResponsiveness, Professionalism

Chris · 9 November 2022

★★★★★ 1/5

Trustpilot

Experience as a Landlord. AVOID!

Experience as a landlord. Not sure what has happened over the years at the Basingstoke office, it used to be okay. I used to let 4 properties with them, but have withdrawn all properties from last month as the service is awful. The staff seem to have a degree in extremely poor customer service, with the lack of communication being their speciality. Taking the one review here that relates to GP property sales aside, every review here is 1 star. Why does this not ring alarm bells with senior management? To top it all, I now have a tenant having trouble getting their deposit back (from 3rd party company appointed by GP), and GP are being less than helpful getting it returned.

Richard · 26 October 2022

★★★★★ 1/5

Trustpilot

Terrible experiance

Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella

Susan · 27 September 2022