Gascoigne Pees Horsham Sales reviews

★★★★★ 5/5

Google

Just completed a tricky sale of two properties to buy one, with Gascoigne Pees in Horsham. The team were fantastic, and helped me out with problems up and down the various chains to ensure my sale and purchase went through. They were easily the most competent and energetic of all the agents involved. Highly recommended.

Chris · 10 March 2026

★★★★★ 5/5

Google

We had only just started our search for a new home and fortunately we found it after just viewing 3 houses. After approaching a number of other agents to arrange viewings and being very disappointed with the lack of response to requests to make viewing appointments, it was refreshing to meet Sarah Pearce, who quickly arranged 2 house viewings for us. From the start she was very professional but friendly and me and my partner both felt reassured by her knowledge and advise given. Thankfully, we are now in the process of buying our new home and can't thank Sarah and her colleagues enough for their help, advise and support.PositiveResponsiveness, Quality, Professionalism, Value

Lynne · 9 November 2022

★★★★★ 1/5

Trustpilot

Warning - avoid this company at all costs!!

Tom is extremely unprofessional and dishonest. We accepted an offer back in May from a buyer on the basis that the buyer was a cash purchaser. We were then told in July that this was not the case and he was applying for a mortgage. Only when we were ready to exchange and complete in August the buyers solicitors informed us that the buyer had a related transfer of equity, unbelievable. We were told it could take up to 6 months to sort out. We were very disappointed about being kept in the dark about this so late in the transaction. Had we been privy to this we would not have accepted the offer in the first place.

Neeta · 10 August 2024

★★★★★ 5/5

Google

I was looking for a flat in Horsham. Louis Smethurst helped me for viewing one at Horsham Gate. He was very helpful and informative. Thanks a lot for professionalism.

Selim · 10 July 2026

★★★★★ 5/5

Google

I have just finished setting up moving into the Horsham area thanks to the amazing Ben Grogan! From the very start Ben has been insanely helpful, answered every single question with lightning quick speed and has gone above and beyond to help us get fully set up and in contact with the landlord. He has also been very understanding and patient with us, as this is out first move. I honestly highly suggest Gascoinge-Pees to anyone looking for properties in the area! Helpful, friendly and fantastic in everyway. Thanks again to Ben Grogan, I wanna buy him drink!PositiveResponsiveness, Quality, Professionalism

Jalen · 9 November 2021

★★★★★ 5/5

Trustpilot

Great service from Basingstoke branch

We recently bought a house through this estate agent. We encountered numerous problems along the way, and to be honest, if it hadn't been for these guys, the entire chain would have collapsed months ago. Special shout out to Danelle, who was just amazing.

Chris · 16 October 2025

★★★★★ 5/5

Google

All members of the team were very professional, in particular Harj and Simon. They handled all issues well, guiding us through the stress of the letting process. Any problems were resolved quickly. I would definitely recommend them as a letting agent.

Queenfisher · 24 October 2024

★★★★★ 1/5

Trustpilot

I will keep this short

I will keep this short "BEWARE" There is a reason this company gets such poor reviews. They have very poor or no ethics and constantly tell you Lies. YOU HAVE BEEN WARNED

Ronald · 23 January 2026

★★★★★ 5/5

Trustpilot

Gascoigne-Pees Maidenhead gave us a…

Gascoigne-Pees Maidenhead gave us a fantastic service. After 40 years living in our home with memories of raising a family, my wife and I were dreading the day we decided to move. The team at Gascoigne-Pees guided us throughout the months of waiting and searching for that big move. We were treated with dignity and professionalism that finally paid off when we found our new home, being guided through the sometimes stressful processes of conveyencing. 100% recommendations for a fantastic service.

Jean-Marc · 22 January 2026

★★★★★ 5/5

Google

I have been highly impressed with the expert personal care and professional guidance we have always received through Ben Grogan at Horsham. As a landlord, I cannot thank Ben enough for always going that extra mile to ensure everything is in place and that everyone is happy and satisfied, including the new tenants as well. I will continue to recommend Ben and Gascoigne-Pees, Horsham from the outstanding service he so willingly and efficiently provides.PositiveResponsiveness, Quality, Professionalism, Value

Chika · 9 November 2021

★★★★★ 5/5

Trustpilot

Mel went above and beyond

Mel went above and beyond! Honestly, I couldn’t fault her. We had the worst lawyers ever, and she was constantly going back and forth, being incredibly proactive and helpful every step of the way. I highly recommend Mel and her team to anyone looking to sell their propertyI

Camille · 30 July 2025

★★★★★ 5/5

Google

I came to Horsham looking for a one bed flat to rent as I start a new job in September and went into a few estate agents. When I met Charlotte, she was very bubbly but still professional which put me at ease! She managed to find me a 2 bed flat which I loved instantly even if I did have to bring my mum round to it! Charlottes manner and personality made the whole process so easy and I will be moving in within the month! I can’t thank Charlotte enough, even when I was being a pain emailing her constantly!

Hannah · 23 November 2020

★★★★★ 5/5

Trustpilot

Fantastic, really recommend!!

I have a very good experience with this agency, I can't complain about anything, all issues and problems I had were resolved by the friendly and helpful agency staff, I would like especially to thank Grace from the Farnham branch for her quick communication and help🤗 I highly recommend Gascoinge Pees to future tenants! Thank you!!

Człowiek · 28 March 2025

★★★★★ 5/5

Google

Highly recommend Charlotte Young of Gascoigne-Pees, Horsham. Her enthusiastic professional approach in helping us find a suitable property in a matter of weeks was seriously impressive. We met to view the property and Charlotte was honest, informative and really went the extra mile in negotiating an offer that worked for both the landlord and ourselves. Charlotte is quick to respond and nothing seems too much of an ask. I am filled with confidence and so pleased with the outcome. Charlotte, you are a fantastic genuine person and I can’t thank you enough.

Sandy · 24 November 2019

★★★★★ 5/5

Google

Highly recommend Charlotte Young of Gascoigne-Pees, Horsham. Her enthusiastic professional approach in helping us find a suitable property in a matter of weeks was seriously impressive. We met to view the property and Charlotte was honest, informative and really went the extra mile in negotiating an offer that worked for both the landlord and ourselves. Charlotte is quick to respond and nothing seems too much of an ask. I am filled with confidence and so pleased with the outcome. Charlotte, you are a fantastic genuine person and I can’t thank you enough.

Sandy · 10 November 2019

★★★★★ 1/5

Trustpilot

I find it almost laughable how this…

I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism. My experience with this agency at the end of my tenancy was extremely negative, and one staff member in particular, Freya, made the situation even worse. In my opinion, she spoke to me with absolutely no respect and seemed to think that talking to tenants in a dismissive, condescending manner was acceptable. From my interaction with her, it’s clear she has a lot to learn about how to communicate professionally. Some of the comments she made were completely unnecessary, and honestly, she would benefit from learning when it’s better to keep certain remarks to herself rather than speaking to people the way she did. This kind of attitude is unacceptable in any customer-facing role, and I strongly believe she needs proper customer service training. My overall impression is that she is not equipped to speak with tenants in a respectful or professional way, and that absolutely needs to be addressed. No member of staff has the right to speak to me the way she did. Because of this, I will be taking this complaint further through the appropriate channels, and I will be sharing my experience publicly so other tenants are aware of how they may be treated. This kind of behaviour is unacceptable, and I refuse to let it go unaddressed.

Jess · 19 November 2025

★★★★★ 5/5

Trustpilot

Sarah was great

Sarah was great. Kept me in the loop.

Sabrina · 4 June 2026

★★★★★ 1/5

Trustpilot

Scammed by branch in Basingstoke, avoid them

These agents in Basingstoke pressured me into making a holding deposit after seeing a property that I was interested in. I provided all the details for reference checks. They later came back telling me that my employers declined giving a reference until my probation is ended which is no fault of mine. I have contacted my employers personally on more than one occasion to get this sorted out, but was not successful. This agency contacted me requesting for a guarantor and as a foreigner, I could not provide the needed guarantor (UK home owner with £44k annual salary). The next few hours, the property was back on the market without saying anything to me about my holding deposit. When I contacted them, they told me I have provided false and misleading information (failed reference checks) which was very shocking to me. Avoid them at all cost.

Ruth · 14 November 2025

★★★★★ 5/5

Google

Gasgoine Pees (Especially the trainee lettings negotiator Katie Church) were very helpful throughout the process. Any queries that I had were resolved by Katie very quickly. I definitely recommend using Gasgoine Pees, the staff are very professional and helpful, whilst at the same time being sympathetic to their customers needs.

Carl · 10 October 2025

★★★★★ 5/5

Trustpilot

Six-star service from Farnham office lettings

I cannot thank Emily (head of lettings, Farnham office) enough for finding me new tenants after poor experience with previous agent (a completely different company.) She achieved a 35% increase in gross rent for me, too! I noted more proactivity in 3 weeks from GPees than in 3 years from their predecessors. I was kept fully informed before and after every viewing, and despite most viewings taking place in appalling wet weather there was never a sign of recent footfall across the brand new carpet. If I could give them six stars, I would!

Pippa · 6 November 2023

★★★★★ 5/5

Trustpilot

Jemma Sexton is cheerful and very…

Jemma Sexton is cheerful, very good and very helpful when we were going through the documentation. She is also very quick when we have queries.

Wong · 11 December 2025

★★★★★ 5/5

Trustpilot

Amazing experience from start to finish

Amazing experience from start to finish! The property was online within a couple of days of Zoe's initial visit, viewings were booked quickly but with consideration of our schedule - with Kim helping us at all stages of the sale too. Janene was also extremely helpful in chasing all parts of our chain to ensure we completed as fast as possible, keeping everyone up to date with the process. Ed was also really helpful and guided us through all of the paperwork, answering any questions we had with as much detail as possible to help us make the right decision for us. All in all we would definitely recommend the team at Chessington - we can't thank them enough for all of their hard work and perseverance!

Rhiannon · 16 July 2023

★★★★★ 5/5

Trustpilot

Great Service

Great Service From the day we contacted them for the rental viewing and till we confirmed the property, the lettings team was always there to help us with all the queries / multiple viewings. Loved the way we were welcome to the property when we moved in. Special mention to Ben and Jemma from Esher office.

AD · 21 October 2024

★★★★★ 5/5

Google

Gascoigne-pees have been fantastic throughout the selling process of my house very quick, effective and proffesional my house sold even before it went on the market so pleased the best estate agent I have ever used especially Sarah Pearce who got the the process moving very quickly and answered all my questions thankyouPositiveResponsiveness, Professionalism

Carly · 9 November 2022