Trusted Agent profile · Horsham
★★★★★
186 reviews across 1 platform
2/3 Sterling Buildings, Carfax, Horsham, RH12 1DR
Cubitt and West Residential Lettings's office in Horsham, at 2/3 Sterling Buildings, is rated 4.2 out of 5 across 186 reviews on 1 platform, including 186 Google reviews rated 4.2.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
5/5
GoogleThank you so much to George Dean at Cubitt and West. Made and kept things simple and easy as possible.
Hi Carlof, Thank you for leaving a review! We're pleased to hear how simple George was able to keep things throughout your process. Best wishes, Cubitt & West.
5/5
GoogleEthan & Jon quickly secured new tenants for our property, and the tenancy process was dealt with smoothly and efficiently! Many thanks.
Good afternoon, We are delighted to hear Ethan & Jon secured new tenants smoothly and efficiently! Thank you for your kind words. Best wishes Cubitt & West of Horsham
5/5
GoogleGeorge was so professional and sufficient. He did everything I asked for and everything was so simple.
Thank you for taking the time to leave a review. Best wishes, Cubitt & West
5/5
GoogleGeorge was very helpful with everything quick with reply’s and got all the information we needed
Hi James, Thank you for your review. It's fantastic to hear how helpful George has been throughout your journey with us. We'll pass your kind words along. Best wishes, Cubitt & West.
5/5
GoogleA highly professional and very helpful team of people, who took the time to listen and understand what we wanted. Highly recommended!
Hi Tony, We're glad to have been able to assist you. Thank you for your kind words and recommendation! Best wishes, Cubitt & West
5/5
GoogleBrilliant service from Julie and the team stepping in and helping with communication between the vendors. Will be back if I need to sell on!
Hello Katie Simmonds, Thank you for your kind review - we will pass this on to the team! Best wishes, Cubitt & West
5/5
GoogleGeorge Dean has been incredible at the Horsham branch throughout the letting process. He has gone above and beyond to assist me, is extremely polite and professional, and I highly recommend him. Thank you, George, for your help with a smooth transition into my new property.
5/5
GoogleJodie at the Horsham branch was very attentive and responded quickly to all our queries throughout the process of looking for tenants. Would highly recommend
Good Morning, Thank you for your generous review and for recommending us! We're thrilled to hear that Jodie was attentive and quick to respond to your queries during your tenant search. Our team is dedicated to helping you move forward, and it's wonderful to know we met your expectations. Best wishes, Cubitt & West Horsham Estate Agents
5/5
GoogleGeorge was a fantastic help, made the process really smooth and enjoyable.
Hi Josh, Thank you for leaving a review. We're so happy to hear how fantastic George's help has been and how smoothly your process has gone! Best wishes, Cubitt & West.
1/5
GoogleWORST SERVICE EVER! Zero stars! A flat that C&W horsham manage is above ours and has been leaking water into ours for over 2 years now. The previous owners of our flat tried to get it sorted and were ignored. Now we are trying and C&W horsham have taken more than 7 months to sort the flat they manage. (it only needed a new silicone seal on the shower!) Our flat is permanently moist as a result and is causing us health issues. They still don't seem to care. I elevated it to the branch manager and she promised the world and did nothing! Very very frustrating.
Dear Mr Jorgenson We always aim to assist the landlord in resolving maintenance issues as quickly as possible and are conscious of the fact that leaks can easily affect other flats in a block. We are sorry to learn that this matter has not been as straightforward to resolve as expected. We understand that your concerns are being investigated and a response will be provided to you shortly. If you require any assistance in the meantime, please do not hesitate to contact us on 01702 540802 or email customer.relations@arunestates.co.uk. Thank you. Cubitt & West
5/5
GoogleExcellent service as always with my rental properties. Very helpful and efficient. Jodiie Jon and Yasmin very helpful Thoroughly recommend Cubitt Lettings
Hi Joanne, Thanks for your review, we're delighted you're happy with our service. We're happy to hear that you received excellent service with your rental properties. Jodiie, Jon, and Yasmin will be delighted to know they were able to assist you efficiently. We're here for you every step of the way. Best wishes, Cubitt & West
5/5
GoogleHelped me find my forever home right here in Horsham! Thanks Liam and the team!PositiveResponsiveness, Quality, Professionalism, Value
Hello Thank you for taking the time to leave a review. Many thanks, Cubitt & West
5/5
GoogleCarl and Team were an absolute pleasure to deal with during the process of my house sale! My experience was of great professionalism and putting clients first, thank you to the team in Horsham.
Hello Mike, Thanks for leaving us such a lovely review, we really appreciate it. Our goal is to help our customers through what we know can be a stressful time. We'll pass this on to Carl and the team! Thanks again, Cubitt & West Horsham Estate Agents
5/5
GoogleCarl, Liam and the team at Horsham Cubitt and West dealt with the sale of our flat very professionally. It wasn’t a straightforward sale and they handled it patiently, giving regular updates and feedback on progress with potential buyers. Overall, a friendly and impressive service, I cannot recommend them highly enough.
1/5
GoogleI just received another letter demanding payment for non-payment of a utility bill to add to my list of debt collection letters, final demands and threats of court action for non-payment of bills and council tax. I rented a flat through C&W, the rent and all bills were supposed to be included in my rent. This is what it said in my tenancy agreement and this is exactly the hassle free reason I chose to rent the flat. When I started receiving bills they told me it wasn’t their problem and I should take it up with my landlord. It turns out that C&E staff notified all the utility suppliers that I was liable for water, electricity, council tax etc. despite my agreement saying otherwise. I have tried in vain to get them to sort the problem out, after all that is why my landlord and me have gone via an agent. They only seem interested in passing blame onto my landlord. In the meantime I have spend a lot of my own time trying to explain to the council, ulility suppliers that my bills are included in my rent, this has been very time consuming and costly for me. I had a very threatening letter that talks about me getting a ccj for non-payment of council tax, which is of great concern to me because I run a small business. Anyway, if you are reading this, Avoid.
Dear James Thank you for your feedback, which we understand was relayed to the Lettings Customer & Property Care Manager for investigating. Should you wish to discuss this further, please do not hesitate to contact them or the Customer Relations department on 01702 541199. Thank you. Kind regards Cubitt & West
5/5
GoogleVeery helpful and efficient staff who provided an excellent service at a competitive price.
Good morning, Thank you for your review. We're glad to hear you found our staff helpful and efficient. Best regards Cubitt & West Horsham
5/5
GoogleJust wanted to say a huge thankyou George Dean. He has gone above and beyond in helping me find my next house. He’s is truly a great asset to the team at the Horsham branch, and I would strongly recommend to work with him when trying to find your next home! Thanks
Hi Brendan, Thank you for leaving a review! It's great to hear how George has gone above and beyond in helping you find your next home and we're delighted that you would recommend his service. Best wishes, Cubitt & West.
5/5
GoogleDionne is a fantastic agent, she was clear with her information and expectations of sale giving me a good understanding of the market at the time. Her expectations were accurate. Very pleased with the service received as a whole.
5/5
GoogleWe are in a search to find a suitable house to rent, which can be a bit challenging. We met George who showed us properties, and he was very friendly, proactive and flexible which makes the whole house searching experience less stressful. He responded to our questions super quickly and he is always very professional.
Hello Vargha, Thank you for your kind review - we will pass this on to George! Best wishes, Cubitt & West
5/5
GoogleAll I can say is wow, what a great team! Liam was very supportive and helpful!PositiveResponsiveness, Professionalism
Hello Thank you for taking the time to leave a review. Many thanks, Cubitt & West
5/5
GoogleAmazing service from Jodie. Super helpful with everything I asked! Cannot be more grateful for the service provided!
Hi Susan, Thanks for your review, we're delighted you're happy with our service. We're … More
5/5
GoogleStraightforward and easy sale! Very good customer service and always someone at the end of the phone or email. Would highly recommend Carl as a lead agent.
Hello, Thank you for leaving us your feedback! Best wishes, Cubitt & West
1/5
GoogleDreadful rental company. They have been holding my deposit for some unreasonable stuff, will have to take them to small claims court. Not worth the nerves, stay away from this company!
Thank you for your feedback. Letting agents liaise between landlords and tenants and will always try to reach an agreement over the deposit. If this is not possible, the Tenancy Deposit Scheme will need to decide the fairest outcome. We are pleased to see that one of our branch staff has already contacted you to resolve the matter. Kind regards Cubitt & West
5/5
GoogleWonderful customer service from George Dean at Cubitt & West. He made our rental moving process stress free and was always happy to help with any questions we had. Will be recommending this agency to anyone I know who is looking to rent!
Hi Jo, Thank you for leaving a review! It's great to hear how wonderful the customer service you've received from our agent, George, has been and how he's made the rental process stress free for you. Best wishes, Cubitt & West.
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