How many reviews does Cubitt and West Residential Lettings have?

Cubitt's Horsham office has 196 reviews across 1 platform: 196 on Google.

What is Cubitt and West Residential Lettings's rating?

Cubitt and West Residential Lettings is rated 4.3 out of 5 across all 196 reviews, and 4.3 out of 5 on Google from 196 reviews.

Where is Cubitt's Horsham office?

Cubitt and West Residential Lettings, 2/3 Sterling Buildings, Carfax, Horsham, RH12 1DR.

Trusted Agent profile · Horsham

Cubitt and West Residential Lettings reviews in Horsham

4.3

★★★★★ Great

196 reviews across 1 platform

2/3 Sterling Buildings, Carfax, Horsham, RH12 1DR

Part of Cubitt and West, see every office.

Cubitt's office in Horsham, at 2/3 Sterling Buildings, is rated 4.3 out of 5 across 196 reviews on 1 platform, including 196 Google reviews rated 4.3.

4.3 / 5

196

Reviews on Google

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Horsham office, from every platform, shown as written. First names only.

1/5

Google

People that work here are incompetent and vile . They have bullied my family for the last seven months . Don’t ever use them . Not a qualification between them wouldn’t trust them to flip burgers

Joe · 19 July 2023

Agent replied · 13 June 2024

Dear Joe Thank you for taking the time to leave us your feedback and we are very sorry to learn that you have been dissatisfied with the service that you have received. Customer satisfaction is of the utmost importance to us and we would like the opportunity to discuss your experience in more detail. If you could please contact us on 01702 540802 or customer.support@arunestates.co.uk we would really appreciate being able to investigate the matter further, Many thanks Arun Estates Customer Support

5/5

Google

Our Estate Agent Carl is a Top Bloke! From valuation to sale, the whole process was painless & I achieved over the asking price, all in under two weeks. Fantastic!

Conrad · 14 June 2022

5/5

Google

Me and my other half were trying to move out and thanks to the amazing service from George everything went through so quickly and we managed to get everything sorted within a week.

James · 14 June 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave a review. Best wishes, Cubitt & West

1/5

Google

Liars and bullies. I was buying a property through this firm, it was taking a little longer than 'normal' due to a boundary issue. I was quite happy dealing with the initial agent who showed me the property and a admin lady who I'd been I regular contact with. Out of the blue 'Carl' texts and emails me and without introducing himself just starts telling me they're going to remarket the property if I don't exchange soon and I'm going to lose out etc etc. A little while down the line it gets to exchange day and my solicitors have heard nothing from the vendors solicitors. In order to progress things I call the branch and speak to Aaron asking him to make contact with the sellers solicitors, as technically I'm not allowed to speak to them! Over an hour later and there's no movement. I call back and speak to Aaron who assures me he's tried to call them 3 times and couldn't get through. I'm now getting desperate as I have everything arranged for a few days time and need to exchange today (now 1645). I call the vendors solicitors who pick the phone up after 1 ring. I tell her the estate agents have been trying to get hold of her which she replied to as 'b*llocks' as she had been sitting right next to the phone as when I phoned her! This branch will bully you through the process and then when it comes to the crunch and you need them to help you they just blatantly lie to you and don't help! AVOID!NegativeQuality, Professionalism

Alex · 18 June 2021

2/5

Google

As a landlord of multiple properties with multiple agents, I have to conclude Cubit and West are all about the upfront and not about the follow through. I would say they are good at locating tenants and said tenants are usually of a reasonable caliber. Sadly once that part is done there ongoing service is to the landlord and tenant is shockingly poor to say the least. Under no circumstances take their managed letting service - they do nothing, are poor to respond and you end up managing it yourselves anyway - any managed service from this company is a total waste of money. Have them get the tenant then bin any further involvement with Cubit & West.NegativeResponsiveness, Quality, Value

Nathan · 14 June 2021

2/5

Google

Could do much better. They took too much of what the seller told them at face value and without verifying, and didn't keep us informed in a timely manner of certain aspects of the purchase process that might have affected the purchase price. We live and learn, and would not recommend C&W Horsham

Tom · 15 January 2024

5/5

Google

I’m so happy they are best teams always when I asking about some help never reject well done guys thank you for everything

Barzan · 17 October 2023

Agent replied · 13 June 2024

Hi Barzan, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how helpful they were throughout your process. Best wishes, Cubitt & West.

1/5

Google

Horrendous , incompetent liars Horsham branch: By far the worst group of people I’ve ever had to deal with in a …

Jon · 16 April 2025

5/5

Google

Lisa Cloves, fantastic sales progressor, always there to help and really looks after all her clients needs! Thanks Lisa x

•L · 14 June 2022

5/5

Google

Karl and the team at Horsham are both professional and human in there approach to house selling. 5 star service.

Will · 14 June 2022

5/5

Google

Such a fantastic service from Carl and everyone at the Horsham branch. I was really pleased with the property details and high quality photographs they used to market my home. They arranged an Open Day which resulted in lots of viewings and several offers all within just a few days. I would have no hesitation in recommending them - thank you Cubitt & West.

Kate · 14 June 2022

1/5

Google

WORSE AGENTS EVER. EVERYONE VERY UNHELPFUL. TOOK MY FRIEND 3 MONTHS FOR THE GUARANTOR/ REFERENCING PROCESS - THEY MADE THE PROCESS DIFFICULT WITH NO COMMUNICATION/ WRONG FACTS AND THEY DO NOT ADVERTISE AS THINGS SHOUDL BE I.E. SHORT TERM LETS - THEY MISLEAD YOU. THEY DO NOT UNDERSTAND FROM A CUSTOMER SERVICE POINT OF VIEW - THEY ARE JUST CONCERNED ABOUT MAKING THEIR MONEY. COLLEAGEUS CANNOT HELP IN PEOPELS ABSENCES AND JUST OVERALL APPAULING AND OVER PRICED AND RUDE

Will · 15 June 2017

1/5

Google

Do not rent with Cubitt & West. Absolute nightmare service and shocking communication. I wish I had listened to the warnings before we became their tenants. Stay clear.NegativeResponsiveness, Quality, Value

Chloe · 14 June 2022

Agent replied · 13 June 2024

Dear Chloe Thank you for taking the time to leave us your review and we are disappointed if you have not been satisfied with the level of communication that you have received. We understand that there is ongoing communication with you in respect of your deposit and the staff shall endeavour to keep you updated however due to the third parties involved, we are reliant upon the information received from them. Should you wish to discuss your review in greater detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk. Kind regards Cubitt & West

5/5

Google

Brilliant service from George. Always one step ahead, great communication. Highly recommend!

Laure · 16 November 2023

Agent replied · 13 June 2024

Hi Laure, Thank you for leaving a review! It's great to hear how brilliant the service you received from our agent, George, has been. Best wishes, Cubitt & West.

1/5

Google

DO NOT TRUST THEM (FOR LETTINGS) They doctored our moving in date forward by a month. Mis-sold us parking with the property Ignored all complaints and did not even try and help rectify the situation and have been obstructive with every issue we had.

Matthew · 16 June 2015

Agent replied · 13 June 2024

Dear Mr Bryant. We are so sorry to learn of your dissatisfaction with our Horsham lettings office. We understand that when you agreed to rent the property it was explained that there was a garage but no official off-street parking. You felt the garage was too small and were using a lay-by for parking however another resident also used the lay-by and consequently you couldn't always park there. Our Client Liaison Dept fully addressed your concerns at the time and understood that they had been resolved. However, customer service is very important to Cubitt & West and if with hindsight you feel that anything remains outstanding you have only to contact us again and we will be happy to assist you in any way we can.

5/5

Google

We’re extremely pleased to have recently bought a 3-bed house near Horhsam Station via Cubitt & West. Aran did a great job and we’re extremely grateful for his excellent service. Highly recommended!

Oliver · 14 June 2021

Agent replied · 13 June 2024

Hello, Thank you for taking the time to leave a review. Many thanks, Cubitt & West

5/5

Google

As a new landlord i feel that i have been looked after at every stage-i've just had a problem with my property and they worked hard to sort out the problem and keep the costs to a minimum-just what i wanted.

Paul · 16 June 2015

Agent replied · 13 June 2024

Hello, Thank you for leaving us your feedback! Best wishes, Cubitt & West

5/5

Google

very organised, helpful and proceeded in a professional manner

Oli · 14 June 2023

Agent replied · 13 June 2024

Hello Oli, Thank you for your kind review - we will pass this on to the team! Best wishes, Cubitt & West

5/5

Google

Friendly, professional staff, keeping us informed throughout the process. I've used cubitt and west twice now for selling and once buying, and would definitely recommend them to all.

Alex · 14 June 2020

Agent replied · 13 June 2024

Hello, Thank you for taking the time to leave a review. Best wishes, Cubitt and West

1/5

Google

Despicable renting team. Don't care about customers, mean and don't reply on any calls or emails. Avoid!

Karolina · 25 June 2024

5/5

Google

Great service from the team at Cubitt and West when buying my new flat. Thank you in particular to Emma and Carl!

Sophie · 14 June 2020

Agent replied · 13 June 2024

Hello, Thank you for taking the time to leave a review. Best wishes, Cubitt & West

5/5

Google

Dionne Wallace from Horsham branch is everything you want from an estate agent, she is very professional, confident, proactive with a can do attitude. Many thanks for all your hard work.

Rachel · 14 June 2023

5/5

Google

I got in touch with George Dean about a property,he was so helpful and of great assistance, he is very good at his job and a nice person too.

Chidinma · 14 June 2023

5/5

Google

Not sure not been in there sorry, But im sure there very nice...

Ian · 14 June 2021

Agent replied · 13 June 2024

Hello, Thank you for taking the time to leave a review. Best wishes, Cubitt & West

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