Cubitt and West Residential Lettings Horsham reviews

★★★★★ 1/5

Google

After finding the property to rent in Pulborough, we immediately came up against C&W's archaic system of having to "bid" for a rental... something soon to be outlawed I believe. We were keen on the property, so we naturally overpaid, but that was only the start of the horrendous experience, and perhaps the least depressing. During the tenancy there were a number of occasions where we reported maintenance issues to the C&W, notably concerns with the dated single glazed windows and their deteriorating frames, but nothing was done. The only time maintenance was actually carried out was a leak affecting their Pulborough branch downstairs. Then it came to the end of the tenancy, we had decided to purchase a house so it was time to leave and we supplied our 2 months notice. This is when the REAL issues started... Firstly, there was no effort from the agents to attempt to relist the property for a months time, even though we had repeatedly said we were comfortable leaving within a month. However, I know contractually we were obliged to pay the last two months rent so we can't complain too much here, but some pragmatism from C&W would have been appreciated. Secondly, we officially moved out of the property in May 2025 and you will see from this post it is now almost September. The reason for the delay in reviewing was that it took nearly 4 months to get our security deposit back following a TDS (Tenancy Deposit Scheme) adjudication. Of course, that is due to TDS's adjudication timelines but the fact that TDS were even required to assess this case was beyond belief. To be forthcoming, the property was a 70s/80s build flat/maisonette that had seen better days. It was in an acceptable condition when we moved in but tired, not professionally cleaned ('fair domestic standard') with visible wear and tear throughout. This was all recorded in the independent check-in report, along with an extensive array of photos detailing the imperfections. Most notable of these was the cheap, stained, lifting (and iron burnt) carpet that could have been there for 10/15 years+ by the looks of it. However, we were happy to move in as it was certainly habitable, just not perfect. On leaving the property in May an independent report was conducted detailing all of the imperfections and other minor wear and tear from a 1.5 year tenancy. To be candid, we did not have the property professionally cleaned which is atypical, though given the property was not professionally cleaned on arrival we stressed (and stated by TDA) that betterment of the property was not our reasonability, so we cleaned the property to a 'good domestic standard'. There was a special clause in the contract for professional cleaning, but this is in fact illegal under the Tenant Fees Act 2019. Overall, we weren't surprised by anything in the check-out report as we had left the property in a good condition so innocently expected we'd get our security deposit in a week or two... this was not the case. After weeks for having to hassle C&W (and them replying with some seriously incorrect rights of the delay to deposit return) the they relayed a schedule of damages drawn-up by the landlord accumulating to £1702. Naturally, we were instantly shocked by this as the claims ranged from replacing the carpet (and cleaning it!?!) to a small washing up bowl that was apparently missing (it wasn't). The majority claims were absurd minus some acceptable wear and tear to paint/walls + new bulbs which we could accept. Absurd mainly because you could see the same "damage" on the check-in report! It was so unprofessional and frankly embarrassing of C&W to give the landlord this platform to ultimately fail following the TDA review from which we got £1152 back. Unfortunately if you got this far in the review (well done!) I ran out of words to go into detail, but I would seriously avoid C&W where you can! We are just glad this ordeal is over, we've got our deposit, and we hopefully never have to engage with the C&W letting/property management team again.

Matthew · 4 September 2025

★★★★★ 5/5

Google

I spent weeks looking for a place to stay and all the agents seemed to just want to get me in and move on but but not Cubitt and West. The agent that I dealt with (Ethan Palmer) was nothing short of fantastic. He went over and above to help me et the place I was looking for and based on this I will definitely recommend them (especially Ethan) to anybody looking for a rental in Horsham area,

Duane · 10 August 2025

★★★★★ 5/5

Google

I'm posting this review to thank Summer, who works as a sales advisor at Cubit and West in Horsham. Summer is a fantastic sales advisor because of her enthusiasm and communication skills. Summer kept in regular touch via phone calls, emails and texts, telling me about new properties coming onto the market throughout the 8 weeks when I was searching for a property.

Louise · 16 November 2025

★★★★★ 5/5

Google

Fantastic Service from Start to Finish I had an excellent experience with Cubitt & West Horsham Lettings, especially thanks to Ethan Palmer and Jodie. They were brilliant from the very first viewing right through to moving in. Ethan was professional, diligent, and made the whole process feel smooth and stress-free. Both he and Jodie were always approachable, answered any questions I had, and supported me every step of the way. They regularly checked in to make sure everything was on track and provided all the help I needed throughout. It really felt like they cared about making the experience as easy and positive as possible. I’m really grateful for their support and would highly recommend them to anyone looking to rent in the area. Thank you 😊 Best Wishes Ilona

Ilona · 27 April 2025

★★★★★ 5/5

Google

Myself and my partner are so impressed with the customer service at Cubitt& West Horsham. We have been looked after by Jodie whilst looking for our first letting and she has been amazing whilst we have been navigating this as it’s still so new to us. She has kept us informed every step of the way and has made it a stress-free experience. We are due to move in on Wednesday and would recommend Cubitt& West (particularly Jodie) to anyone who has struggled finding a suitable letting in this competitive market. Thank you so much Jodie!

Rose · 16 April 2025

★★★★★ 5/5

Google

Anabelle is an absolute pleasure to deal with - very flexible polite efficient and knowledgeable about the Horsham marketplace and has given me confidence in dealing with Cubbit and West moving forwards and indeed in recommending them to others - a real asset to your business.

Stuart · 16 January 2026

★★★★★ 5/5

Google

Our experience with Cubitt & West Horsham has been nothing short of exemplary. The whole team has been consistently friendly and helpful, even when delivering bad news on properties. The process with them is streamlined and easy and they have been flexible to our unusual work schedules. Ethan in particular deserves special mention for his fantastic attitude and genuine care and attention to our situation.

Jack · 11 July 2025

★★★★★ 5/5

Google

I have been helping my 80+ year old mother in law with her sale and purchase and have been delighted with the faultless service provided by Cubitt & West. Very fast & professional (in marketing and with visits etc) very proactive (sending reminders and updates throughout) and caring and attentive (in looking after my mother in law and helping her through the process with kindness and patience). A big thank you to Kirsty and her team in Horsham! Tania

Tania · 3 January 2025

★★★★★ 5/5

Google

I am moving into my property tomorrow and I couldn’t be more grateful for everyone I dealt with at Cubitt and West in particularly Yasmin. I have had lots of questions and a few hurdles to deal with but she has been so responsive, helpful and patient! It has definitely made the experience of moving a lot easier and better for me! Thank you for being so quick and helpful!

Sacha · 16 April 2025

★★★★★ 5/5

Google

A big shout out to Carl, Rebecca, Kirsty, Vic, Lisa and the whole team at the Horsham branch. As soon as Carl came to value my house I was very aware it was both a friendly and professional set up. The whole team came to look round the house, to really get a feel of it, and I was so impressed with how excellent they all were. It’s not been an easy journey, through no fault of theirs, but they’ve kept me up to date, given sound advice and even been a listening ear when it all felt a bit much. Would I recommend them? Yes I absolutely would.

Jacqui · 18 October 2024

★★★★★ 5/5

Google

The stress around buying and selling houses is all too well known and ours certainly took a while but having Kirsty's friendly, helpful and professional support was appreciated and we got to know others in the team along the way. Just happy to finally be in the house that we wanted and Cubitt's support along the way is much appreciated - thank you Kirsty, Vic, Carl, Lisa et al. All the best, Mike and Mary (and Freddie).

Mike · 21 November 2024

★★★★★ 5/5

Google

My partner and I are very fortunate to have Vic looking after us at Cubitt and West Horsham. Vic has made sure our home buying experience has been informative and enjoyable . From the first viewing of our future property, we were instantly impressed with how welcoming Vic was, he made us feel at ease with his shared positivity and excitement of our first home together. Vic, thank you, we are so grateful. I’ve already recommended you to friends!

Jodie · 25 September 2024

★★★★★ 5/5

Google

I had an excellent experience with Cubitt&West Horsham , especially thanks to Yasmine. The service was highly professional, with quick and efficient responses, with a final flourish at the end when I had to leave for an unscheduled work trip Yasmine pulled out all the stops and got me signed into my new place and keys handed over before I left the next day.

Lesley · 16 April 2025

★★★★★ 5/5

Google

Ethan dealt with us for our rental I found him to be a professional knowledgable and most imprortantly personable agent, with a good sense of humour who got things done and was fantastic at his job through the process, an asset to Cubit's rental team. I would say he will go far. Thanks Ethan, Jo and Russ.

L · 4 May 2025

★★★★★ 5/5

Google

Annabelle at cubit and west in the lettings department has really made our move in to renting really smooth,. Noting was too much for Annabelle she was always there to help and gave good advice. Thank you Annabelle.

Kerrie · 16 November 2025

★★★★★ 5/5

Google

Really pleased with how quickly and efficiently Cubitt and West dealt with a seamless move. Annabelle was fantastic and so helpful at every stage. Thank you!

Chris · 16 February 2026

★★★★★ 5/5

Google

The agent I dealt with during the process of relocating to Horsham was Ethan and he has been one of the most friendly, personable and helpful people I've ever dealt with when moving. Very efficient process, thank you

Sam · 16 October 2025

★★★★★ 5/5

Google

Just wanted to say a massive thank you to Ethan who was very helpful and made the process very smooth. Harry and Lauren

Harry · 16 February 2026

★★★★★ 5/5

Google

George was amazing from start to finish he was perfection he went above and beyond to answer all our questions and was professional at all times reassuring us with all the questions we asked him Smart and attentive and always was able to answer all our queries and concerns. He is a credit to Cubitt and West , and we would throughly recommend his service to friends and family. Thank you George for all your help Lee and Michelle Collins.

Lee · 14 February 2024

★★★★★ 5/5

Google

Rebecca in the Horsham office was fantastic to deal with on the purchase of my first house. She accommodated my visits to the property from initial viewing to showing my parents and tradespeople. Nothing was too much trouble and even after the sale, Rebecca was checking in and following up any of my queries. A true professional - would highly recommend. Thank you 🌟🌟🌟

Orlagh · 25 September 2024

★★★★★ 5/5

Google

I am so delighted and overwhelmed with the service with regards to letting our property through Cubitt and West. My wife and I had literally arrived at our wits end with another estate agency who were unable to source tenants over a 3 month period without referencing issues and just generally more interested in organising fun runs for staff. So on scanning the internet I saw Cubitt and West's proposition on their website and it was quite bold - we will let your property in 14 days or we will pay 6 months management fees. So I thought give it a go. So I called Cubitt and West and had the real pleasure to speak with Jon da Silva and within a few minutes I realised I was dealing with the right person for us and the right organisation for us and he said that the proposition would be honoured although he said they had never had to because they let properties quickly and with above average rent all the time - another bold statement ! So my wife and I signed all the Terms of Business paperwork and within days Jon called me with an offer from a prospective tenant of 10% more than what we were struggling to achieve at the other agent. I mean how good is that ! All formalities were all quickly and efficiently dealt with by the incredibly personable Ethan Palmer and his colleague Annabelle and here we are literally a few weeks after initial contact with Jon with the tenant all moved in and all matters concluded. If you want great service and helpful people please don't look any further just call Jon, Ethan or Annabelle and relax and let them handle it - thank you to all of you for hard work, diligence and respect - it really is very much and truly appreciated.

Richard · 16 October 2025

★★★★★ 5/5

Google

Currently looking for a property as a first time buyer and can say my experience with Cubitt and West Horsham has been brilliant. Notably, the office manager Rebecca has been on hand to offer my partner and I a first class service, informing us of any new properties that come to market. Very attentive and professional in her and the team’s approach.

Lee · 11 October 2024

★★★★★ 4/5

Google

1st time renting property as unable to sell retirement flat. I have been dealing with Jodie who is not only really friendly & polite but also efficient and always returns calls asap. I have also dealt with Rebecca in the sales team who unfortunately was unable to sell the property although not through lack of trying, thank you both. Great team Alison Bailey

Ian · 25 September 2024

★★★★★ 5/5

Google

I first spoke to Kirsty in Horsham branch When we were looking to buy our 2nd property in Horsham area. We were very specific what we are buying for. Kirsty was very helpful and always on the other side when we needed and willing to help. We successfully managed to secure and purchase our new residential property through Cubitt West because of Kirsty and her team from start to finish.

Jinali · 16 May 2024