Cubitt and West Residential Lettings reviews in Horsham

★★★★★ 5/5

Google

Annabelle at cubit and west in the lettings department has really made our move in to renting really smooth,. Noting was too much for Annabelle she was always there to help and gave good advice. Thank you Annabelle.

Kerrie · 16 November 2025

★★★★★ 5/5

Google

Really pleased with how quickly and efficiently Cubitt and West dealt with a seamless move. Annabelle was fantastic and so helpful at every stage. Thank you!

Chris · 16 February 2026

★★★★★ 5/5

Google

The agent I dealt with during the process of relocating to Horsham was Ethan and he has been one of the most friendly, personable and helpful people I've ever dealt with when moving. Very efficient process, thank you

Sam · 16 October 2025

★★★★★ 5/5

Google

Just wanted to say a massive thank you to Ethan who was very helpful and made the process very smooth. Harry and Lauren

Harry · 16 February 2026

★★★★★ 5/5

Google

George was amazing from start to finish he was perfection he went above and beyond to answer all our questions and was professional at all times reassuring us with all the questions we asked him Smart and attentive and always was able to answer all our queries and concerns. He is a credit to Cubitt and West , and we would throughly recommend his service to friends and family. Thank you George for all your help Lee and Michelle Collins.

Lee · 14 February 2024

★★★★★ 5/5

Google

Rebecca in the Horsham office was fantastic to deal with on the purchase of my first house. She accommodated my visits to the property from initial viewing to showing my parents and tradespeople. Nothing was too much trouble and even after the sale, Rebecca was checking in and following up any of my queries. A true professional - would highly recommend. Thank you 🌟🌟🌟

Orlagh · 25 September 2024

★★★★★ 5/5

Google

I am so delighted and overwhelmed with the service with regards to letting our property through Cubitt and West. My wife and I had literally arrived at our wits end with another estate agency who were unable to source tenants over a 3 month period without referencing issues and just generally more interested in organising fun runs for staff. So on scanning the internet I saw Cubitt and West's proposition on their website and it was quite bold - we will let your property in 14 days or we will pay 6 months management fees. So I thought give it a go. So I called Cubitt and West and had the real pleasure to speak with Jon da Silva and within a few minutes I realised I was dealing with the right person for us and the right organisation for us and he said that the proposition would be honoured although he said they had never had to because they let properties quickly and with above average rent all the time - another bold statement ! So my wife and I signed all the Terms of Business paperwork and within days Jon called me with an offer from a prospective tenant of 10% more than what we were struggling to achieve at the other agent. I mean how good is that ! All formalities were all quickly and efficiently dealt with by the incredibly personable Ethan Palmer and his colleague Annabelle and here we are literally a few weeks after initial contact with Jon with the tenant all moved in and all matters concluded. If you want great service and helpful people please don't look any further just call Jon, Ethan or Annabelle and relax and let them handle it - thank you to all of you for hard work, diligence and respect - it really is very much and truly appreciated.

Richard · 16 October 2025

★★★★★ 5/5

Google

Currently looking for a property as a first time buyer and can say my experience with Cubitt and West Horsham has been brilliant. Notably, the office manager Rebecca has been on hand to offer my partner and I a first class service, informing us of any new properties that come to market. Very attentive and professional in her and the team’s approach.

Lee · 11 October 2024

★★★★★ 4/5

Google

1st time renting property as unable to sell retirement flat. I have been dealing with Jodie who is not only really friendly & polite but also efficient and always returns calls asap. I have also dealt with Rebecca in the sales team who unfortunately was unable to sell the property although not through lack of trying, thank you both. Great team Alison Bailey

Ian · 25 September 2024

★★★★★ 5/5

Google

I first spoke to Kirsty in Horsham branch When we were looking to buy our 2nd property in Horsham area. We were very specific what we are buying for. Kirsty was very helpful and always on the other side when we needed and willing to help. We successfully managed to secure and purchase our new residential property through Cubitt West because of Kirsty and her team from start to finish.

Jinali · 16 May 2024

★★★★★ 5/5

Google

George Dean has been extremely helpful during the letting process. He is so genuine and really cares about helping you find your home. He goes above and beyond for you, and keeps you updated throughout the whole process. I completely trusted George throughout the process and he made it feel so easy and didn’t let me worry about a thing. Thank you George for all your help, the horsham branch must feel honoured to have you as part of the team!

Kitty · 17 September 2023

★★★★★ 5/5

Google

We wanted to take the time to write and thank Cubitt and West for the very professional service we have had from Annabelle Williams within the Lettings department. My daughter has decided it is time for her to have her own home after having shared as a student and with a friend in Horsham for the past year. As a young person of 23, it can be challenging and a minefield when looking for and securing a new home. This has not been the case at all and this is all down to the very professional and expert service we have had from Annabelle Williams at Cubitt & West. From the start to the finish, the process has gone very smoothly with full and respectful communication. As soon as we met Annabelle, smartly dressed and showing great courtesy, we knew this was the new home for Robyn. The flat is lovely, the service has been fantastic and we cannot fault anything that Annabelle has done. I could write lots more to be fair and can see Annabelle being a huge success in the Property Management market. Thank you very much for your support and making all this a wonderful experience for my lovely daughter Robyn. Best wishes, James H Baker

James · 16 September 2025

★★★★★ 5/5

Google

Compared to every other real estate agent this is the only one that actually got anywhere with the renting process. I have been searching for a flat to rent for over 3 months so I am more than realived and thankful that cubitt and west have found me one. I would like to give special thanks to George who was nothing but helpful and professional, it felt like I was talking to a close friend the whole time I was dealing with him, 10 out of 10 all round, I would recommend to anyone looking to rent to go through cubitt and West

Jarred · 19 July 2023

★★★★★ 5/5

Google

George Dean got in touch with me about a property and he made me feel at ease straight away at the viewing with his warm and friendly nature, I had been trying to find a new home in my village for some time so he helped me feel relaxed and reassured during the whole process of checks as I was desperate to get moved in, even when things didn’t go as planned on my end he was supportive and ultimately got me on the other side, with keys! George is a credit to Cubitt and West and he will go far, he genuinely cares for his clients and works quickly and efficiently to get them a successful outcome.

S · 14 June 2023

★★★★★ 5/5

Google

Excellent service from the team at Horsham, thanks to John , Jodie & Yasmin who was able to find a tenant very quickly. I was impressed by his enthusiasm and commitment to giving me a great service. A 6 Star service Anthony Skinner

Anthony · 16 April 2025

★★★★★ 5/5

Google

A huge thank you to Yasmin and Jodie for helping us to find our new home. Your positive approach and quick responses to any and all our questions was extremely refreshing and we are very grateful for all your help 😊 …

Glenn · 16 April 2025

★★★★★ 5/5

Google

Recently sold our property through Cubitt & West. Can not thank Rebecca enough this was made so stressful by very belligerent buyers who time wasted & tried to get more money off at every turn. Her professionalism was such that we eventually completed! Thank you so much once again you really do earn your commission.

H · 11 October 2024

★★★★★ 5/5

Google

Summer was so helpful when it came to viewings. Always contactable and a great experience with an estate agent which I don’t often say.

Jack · 16 October 2025

★★★★★ 5/5

Google

We have had a great experience selling our flat with Cubitt & West. Throughout the entire process, they were professional and kept us updated. We really appreciate the concept of "even no news is news", as we were never left in the dark while we waited for viewings to come in. Ultimately, C&W did find a buyer and we have had a smooth process up until completion with them. A big thank you especially to Rebecca and Lisa for their involvement. If we need to buy or sell again, we will certainly be considering C&W again!

Aleks · 21 July 2025

★★★★★ 5/5

Google

Cubitt & West Horsham are the best! Three and a half years after we purchased our house we needed a floor plan. The plan was delivered online within 20 minutes. Now that is after sales service from Cubitt West. Great. Many thanks to Rebecca and all her team.PositiveProfessionalism

Richard · 22 November 2024

★★★★★ 5/5

Google

Having not had to rent a property for many many years, the whole prospect was daunting and I had no idea where to start. Jodie Watson from Cubitt&West Horsham made the entire process an easy and enjoyable one. Service and communication and help were second to none and I cannot thank you enough Jodie, you are a credit to your profession.

Keelan · 14 April 2024

★★★★★ 5/5

Google

The service from Cubitt and West Horsham was outstanding . Organised, friendly service that communicated well. Special thanks to Miss Jodie Watson for helping us through out the process with regular updates and advice. Highly recommended .

Anju · 16 April 2025

★★★★★ 5/5

Google

Would just like to thank Ethan, John and Lisa for the smooth move into my new rented accommodation. They have been so helpful, 5 star's from me.

Rebecca · 11 July 2025

★★★★★ 5/5

Google

I had the pleasure of working with the Horsham lettings team over the last month and Annabelle Williams, Ethan and John in particular were incredibly helpful and responsive to any question or query I had. Thanks very much for helping with my recent move and making it a streamlined process. Would recommend this branch and these agents 100x over!

Josh · 16 December 2025