Cubitt and West Residential Lettings Horsham reviews

★★★★★ 5/5

Google

Highly recommend Cubitt and West and Sam Collins at the Horsham branch. Super helpful guy and extremely knowledgeable and professional. Was able to confidently answer all my questions and concerns and felt extremely happy with the service. Keep up the good work you are doing! Would have no hesitation in recommending Sam and the Horsham branch.PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 14 June 2022

★★★★★ 5/5

Google

Excellent and very professional service. I have dealt with Carl Brinton before and once again he was very focussed on client needs and extremely helpful. Great assistance this time also from Dionne Wallace, who is also very professional and extremely proactive. Highly recommended.

Charles · 14 June 2022

★★★★★ 5/5

Google

I went in to this branch recently and was pleasantly surprised at how welcoming and helpful the staff were, especially Dionne who took time to make sure our needs were met and was very thorough in our search. Can't recommend them enough.

Neil · 14 June 2022

★★★★★ 5/5

Google

When I contacted Cubitt and West they supported me a lot to find a house for me. Also special thank goes to George as he is the one who handle my task and he is very supportive. I will recommend them as they always have solutions.

Sandaru · 19 July 2023

★★★★★ 1/5

Google

We were very disappointed in the service provided. Big claims made before we decided what agent to go with but the service fell off a cliff when the conveyancers had a data breach and it went steadily down hill after that. Could not and would not recommend as too big, disconnected and driven by the bottom line.

Mitten · 14 June 2022

★★★★★ 1/5

Google

I've been renting from Cubitt for a year now, and I can confidently say their service has been disappointing. Our fridge broke on December 3rd, and after months of delays, excuses, and poor communication, it was finally fixed on February …

Jay · 16 April 2025

★★★★★ 5/5

Google

Excellent 5 star service from Cubbitt and West in Horsham helping us sell our flat recently. The service was very professional with good regular feedback on how the process was progressing which was appreciated as it can be a stressful time. Team very friendly and package was competitive and we also took advantage of their recommended conveyancing partners which were first class.PositiveResponsiveness

Colin · 14 June 2021

★★★★★ 5/5

Google

Had great service from Jodie who helped us secure a lovely new home in Horsham. We are so happy with our new place and are so grateful for the support through this process. Thank you!!

Owen · 14 February 2024

★★★★★ 5/5

Google

Vic and John offered such an excellent service - would highly recommend to anyone, very knowledgeable, experienced and helpful - thank you both!

Georgina · 27 July 2024

★★★★★ 5/5

Google

George was super friendly and extremely helpful throughout our application process, we can confidently and highly recommend dealing with him. Thank you George for everything.

Fernando · 14 June 2023

★★★★★ 5/5

Google

We had Jodie helping us find our next place and she was fantastic. Very helpful, kept us well informed throughout the process and was lovely every time we spoke.

Erin · 14 February 2024

★★★★★ 1/5

Google

People that work here are incompetent and vile . They have bullied my family for the last seven months . Don’t ever use them . Not a qualification between them wouldn’t trust them to flip burgers

Joe · 19 July 2023

★★★★★ 5/5

Google

Our Estate Agent Carl is a Top Bloke! From valuation to sale, the whole process was painless & I achieved over the asking price, all in under two weeks. Fantastic!

Conrad · 14 June 2022

★★★★★ 5/5

Google

Me and my other half were trying to move out and thanks to the amazing service from George everything went through so quickly and we managed to get everything sorted within a week.

James · 14 June 2023

★★★★★ 1/5

Google

Liars and bullies. I was buying a property through this firm, it was taking a little longer than 'normal' due to a boundary issue. I was quite happy dealing with the initial agent who showed me the property and a admin lady who I'd been I regular contact with. Out of the blue 'Carl' texts and emails me and without introducing himself just starts telling me they're going to remarket the property if I don't exchange soon and I'm going to lose out etc etc. A little while down the line it gets to exchange day and my solicitors have heard nothing from the vendors solicitors. In order to progress things I call the branch and speak to Aaron asking him to make contact with the sellers solicitors, as technically I'm not allowed to speak to them! Over an hour later and there's no movement. I call back and speak to Aaron who assures me he's tried to call them 3 times and couldn't get through. I'm now getting desperate as I have everything arranged for a few days time and need to exchange today (now 1645). I call the vendors solicitors who pick the phone up after 1 ring. I tell her the estate agents have been trying to get hold of her which she replied to as 'b*llocks' as she had been sitting right next to the phone as when I phoned her! This branch will bully you through the process and then when it comes to the crunch and you need them to help you they just blatantly lie to you and don't help! AVOID!NegativeQuality, Professionalism

Alex · 18 June 2021

★★★★★ 2/5

Google

As a landlord of multiple properties with multiple agents, I have to conclude Cubit and West are all about the upfront and not about the follow through. I would say they are good at locating tenants and said tenants are usually of a reasonable caliber. Sadly once that part is done there ongoing service is to the landlord and tenant is shockingly poor to say the least. Under no circumstances take their managed letting service - they do nothing, are poor to respond and you end up managing it yourselves anyway - any managed service from this company is a total waste of money. Have them get the tenant then bin any further involvement with Cubit & West.NegativeResponsiveness, Quality, Value

Nathan · 14 June 2021

★★★★★ 2/5

Google

Could do much better. They took too much of what the seller told them at face value and without verifying, and didn't keep us informed in a timely manner of certain aspects of the purchase process that might have affected the purchase price. We live and learn, and would not recommend C&W Horsham

Tom · 15 January 2024

★★★★★ 5/5

Google

I’m so happy they are best teams always when I asking about some help never reject well done guys thank you for everything

Barzan · 17 October 2023

★★★★★ 1/5

Google

Horrendous , incompetent liars Horsham branch: By far the worst group of people I’ve ever had to deal with in a …

Jon · 16 April 2025

★★★★★ 5/5

Google

Lisa Cloves, fantastic sales progressor, always there to help and really looks after all her clients needs! Thanks Lisa x

•L · 14 June 2022

★★★★★ 5/5

Google

Karl and the team at Horsham are both professional and human in there approach to house selling. 5 star service.

Will · 14 June 2022

★★★★★ 1/5

Google

STAY AS FAR AWAY AS POSSIBLE Worst agent I have ever dealt with - will never use any and do not recommend anyone to do so. They made the renting process complicated from start to finish. As their fees are so high you would expect high service levels but this is far from the truth. When you call their office nobody knows anything, there is no product knowledge nor specific person dealing with matters, they all cross paths and to add to insult are all rude. After having a damp issue in my rented flat, it was agreed there would be a reduction of £25.00 for the last 2 months of my tenancy. Once I had sorted this out my bank and adjusted my bank standing order I called the office to check it was all ok and tell them I had done this and they said it was ok. I then received a phone call a few days later that I was owing £25.00 and had to explain the situation to yet another person. This time I made note of who I spoke to for my reference so this would not happen again. Days later I received a text message that I was £25.00 in arrears! Meaning I had to call them again and this continued for the remaining 2 months of my tenancy which just added to the stress of moving. It was the night before I moved the last voicemail from their accounts team stating I owed this minor amount - again, no communication their end. The 6 months I rented through Cubit and West were the worst 6 months I experienced on a customer service level and product knowledge and I am so glad I no longer rent through them. My situation was that the property was not advertised as a short term let by them and after 3 months of living there I was given Notice verbally but the lady on the telephone had no idea of how to do her job as in the end I had to serve Notice myself after them forcing me to look for accommodation elsewhere they then informed me I needed to give 2 months Notice before vacating the property as per my contract which it not what I was told by them on the phone. The named manager Adam Bottomley of Horsham office was most unhelpful through this stressful process and his strategy was to reply to my emails last thing in the day so that I could not follow anything up until the next day. SO GLAD TO NOT BE DEALING WITH THEM ANYMORE. My new letting agency are so helpful and nothing like them.

Alison · 15 June 2017

★★★★★ 5/5

Google

Such a fantastic service from Carl and everyone at the Horsham branch. I was really pleased with the property details and high quality photographs they used to market my home. They arranged an Open Day which resulted in lots of viewings and several offers all within just a few days. I would have no hesitation in recommending them - thank you Cubitt & West.

Kate · 14 June 2022

★★★★★ 1/5

Google

WORSE AGENTS EVER. EVERYONE VERY UNHELPFUL. TOOK MY FRIEND 3 MONTHS FOR THE GUARANTOR/ REFERENCING PROCESS - THEY MADE THE PROCESS DIFFICULT WITH NO COMMUNICATION/ WRONG FACTS AND THEY DO NOT ADVERTISE AS THINGS SHOUDL BE I.E. SHORT TERM LETS - THEY MISLEAD YOU. THEY DO NOT UNDERSTAND FROM A CUSTOMER SERVICE POINT OF VIEW - THEY ARE JUST CONCERNED ABOUT MAKING THEIR MONEY. COLLEAGEUS CANNOT HELP IN PEOPELS ABSENCES AND JUST OVERALL APPAULING AND OVER PRICED AND RUDE

Will · 15 June 2017