Trusted Agent profile · Horsham

At Home Horsham reviews

★★★★★ Excellent

210 reviews across 2 platforms

35 Carfax, Horsham, RH12 1EE

At Home's office in Horsham, at 35 Carfax, is rated 4.9 out of 5 across 210 reviews on two platforms, including 172 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

172

Reviews on Google

This office

Facebook logo

5.0 / 5

38

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for At Home, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Horsham office, from every platform, shown as written. First names only.

5/5

Google

Jake and the team were brilliant through our recent first property purchase. There were quite a few bumps along the way (no fault of theirs or the vendor’s) and Jake always kept us up to date, was friendly and got back to us quickly. We were very impressed with the service and would highly recommend them! Thanks so much.

Clarissa · 4 December 2022

Agent replied · 30 October 2023

Hi Clarissa, thank you so much for your lovely review and feedback on Jake. We hope you're enjoying your home 🏡 😊 …

5/5

Google

At Home were simply excellent, they were informally friendly yet thoroughly professional. At Home did what they said they would do at all times, kept us regularly updated, and interfaced brilliantly between seller and purchaser. Special thanks to George and Alex. I wholeheartedly recommend At Home.

Rob · 3 December 2023

Agent replied · 2 January 2024

Thank you so much for the lovely review! It was pleasure to help you move 😊 …

5/5

Google

This Estate agent has been fantastic, they are kind and caring and really want the best for you with honest answers. A special thank you to Megan who has been absolutely Fantastic ! Once again a big thank you from Logan and Ellie

Logan · 27 January 2024

Agent replied · 24 August 2024

Thank you so much for your kind review. We do our best to give as good a service as possible sonreading this has made our day and I look forward to showing it to Megan.

5/5

Google

We recently purchased through At Home. It's fair to say that the solicitors Taylor Rose were absolutely rubbish (and continue to be post sale...) James was focussed on finding solutions which eventually helped us all complete - thanks James!

Gemma · 15 April 2024

Agent replied · 29 April 2024

Hi Gemma, thank you very much for your kind review of James. It was a pleasure to help you with your purchase and we hope you're enjoying your new home 🏡 …

5/5

Google

Best estate agent we have worked with. Professional, efficient, proactive. Excellent service provided. The whole team was very informative and always willing to help or point you in the direction of who could help. Very fair with their valuation. We could not have chosen a better estate agent to help us sell our property. We will 100% recommend them. Thank you to Paul and the team for all your help.

Ben · 30 October 2020

Agent replied · 30 October 2023

Hi Ben, thank you for choosing us and we wish you well in the future. At Home team!

5/5

Google

We sold our flat though At Home, and we were fortunate enough to find our onward purchase through At Home too, so we’ve seen things from both sides as a buyer, and as a seller. The whole process was exceptional, the property was well …

Sam · 15 October 2025

Agent replied · 15 April 2026

Thank you so much for your lovely review! It was a pleasure to help you move and welcome to Southwater!

5/5

Google

I used At Home to let my flat after a friend’s recommendation. The service was superb and very professional. The flat was rented within days and all other administrative issues taken care of. Seamless. I would highly recommend At Home.

Geoff · 15 November 2025

Agent replied · 15 April 2026

Thank you so much for your kind review! It's been a pleasure helping you with your investment 🏡 …

5/5

Google

Really great experience when finding a tenant for my property. Special shout out to Megan, who was super helpful and answered all the questions I had. I would not hesitate to use this agency again in the future!

Monika · 26 February 2024

Agent replied · 24 August 2024

Thank you for your review, this has been passed onto Megan!

5/5

Google

We were so impressed with Paul and the team at 'At Home'. The level of professionalism, dedication and excellence shown by all has been nothing short of outstanding. Throughout the whole process they always had time for us, communication was brilliant and we were so impressed with the commitment and hard work from everyone who helped us! I would wholeheartedly recommend them to anyone looking to sell their home.

Vicky · 31 October 2019

Agent replied · 30 October 2023

Thank you for your lovely review, it was a real pleasure to help you in your move and thank you for trusting our service.

5/5

Google

If you are selling or buying in Southwater, using AtHome is a no brainer. Paul and the AtHome team were fantastic at every stage of our sale and purchase. Fast, efficient, transparent, knowledgable and friendly, I can't recommend them highly enough.

Lewis · 15 October 2025

Agent replied · 15 April 2026

Thank you for your kind review, it was a pleasure to help you sell and to also secure your new home!

5/5

Google

At home have been my letting agent and property managers for a little while now, as well as managing the sale on my house. I have to say that they have been so helpful and supportive throughout the entire process as it’s been a very challenging time for me in general and knowing that the house was a non issue because they have managed everything so well for me has been such a weight off my shoulders. They picked up every query really quickly and kept in contact with me about everything as regularly as they needed too. Megan specifically has just been an absolute joy to work with on this and she is so lovely to speak to as well. If I ever rent a property again, I will definitely use them again on the future. And hopefully the sale of my house will be as smooth as the rental has been!

Natalie · 27 April 2024

Agent replied · 23 November 2024

Thank you for such a lovely review. It's been a pleasure to help with your property and hopefully you find the sales side of the service just as good! Megan will be really pleased to see your thoughts too, thank you.

5/5

Google

As first time landlords, also relocating abroad, Renting our family home out was a complex (/(logistically and emotionally) process for us. At Home were incredible from start to finish. Always responsive immediately, helpful, proactive and just the nicest bunch of people. I'm not surprised they have such an amazing reputation throughout the West Sussex region. If we ever need to sell, buy, rent in the future we know exactly who we will be calling up.

Ruth · 25 July 2024

Agent replied · 24 August 2024

Thank you Ruth, we wish you all the best in your relocation abroad!

5/5

Google

At home have been my letting agent and property managers for a little while now, as well as managing the sale on my house. I have to say that they have been so helpful and supportive throughout the entire process as it’s been a very challenging time for me in general and knowing that the house was a non issue because they have managed everything so well for me has been such a weight off my shoulders. They picked up every query really quickly and kept in contact with me about everything as regularly as they needed too. Megan specifically has just been an absolute joy to work with on this and she is so lovely to speak to as well. If I ever rent a property again, I will definitely use them again on the future. And hopefully the sale of my house will be as smooth as the rental has been!

Natalie · 30 March 2024

Agent replied · 29 April 2024

Thank you for such a lovely review. It's been a pleasure to help with your property and hopefully you find the sales side of the service just as good! Megan will be really pleased to see your thoughts too, thank you.

5/5

Google

Having had a really disappointing experience with another local estate agent, I can't recommend the services of At Home Estates highly enough - particularly George who is the most professional, attentive and helpful Estate Agent I have ever come across - thanks George!

Joe · 2 June 2023

Agent replied · 30 October 2023

Thank you Joe for this great review - we have passed on to George!

5/5

Facebook

We sold our home with At Home Estate Agents for £15,000 over quotes that we had had from other agents in the area. It sold one day after going on the market and we were extremely pleased with Paul and his team from start to completion they were excellent. Would highly recommend them to anyone thinking of selling their home.

Sue · 29 March 2021

Agent replied · 15 November 2023

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5/5

Google

Paul handled the sale of my mother's home sensitively and professionally - particularly necessary as the transaction was delayed by the COVID 19 lockdown. The chain remained intact and Paul ensured communications were maintained between all parties. Paul is knowledgeable, kind and well connected in the area. This is his business and he really cares about each transaction - highly recommended.PositiveResponsiveness, Professionalism

Tina · 25 August 2020

Agent replied · 30 October 2023

Hi Tina, thank you for your lovely review and it was a pleasure to help Jane move and thank you so much for your trust in us as well.

5/5

Google

We have recently sold our home and the experience was very positive. We chose ‘at home’ as they filled us with confidence from the start with their knowledge and were very approachable. Their communication was clear and timely. We appreciated how they went out their way to make sure things ran smoothly. Overall an excellent experience and we’d recommend them to anyone looking to sell their home.

Jennifer · 25 September 2024

Agent replied · 25 October 2024

Thank you so much for your lovely review and it was a pleasure to help you with your move 🏡 …

5/5

Google

Very professional staff and I got my rent very fast. Megan is a star 🌟 ! …

Bianca · 19 October 2024

Agent replied · 10 November 2024

Thank you Bianca! Enjoy your new home.

5/5

Google

About Mortgages provided me with an excellent, first rate service. Paul and his team are open, honest, and always professional. I felt communication through the entire mortgage process was always very clear and my questions were always addressed in a timely manner. About Mortages helped secure my future, I trust and highly recommended them to anyone looking for their first or next home.

Adam · 31 October 2019

Agent replied · 30 October 2023

Thank you for the kind review Adam, it was a pleasure to help!

5/5

Google

AtHome Estate and Lettings Agency have really impressed us right from the get go. Starting with the purchase of our BTL flat via Alex and colleagues to now dealing with Megan in relation to letting it out. They are all individually very friendly and together make a refreshingly professional team. Super helpful and efficient. Any questions have always been answered very promptly and they have given great advice also. It has been a pleasure working with them and gives us peace of mind knowing we (and our tenants) are being well looked after going forward. We would have no hesitation going through this process again with them and therefore would also highly recommend them too.

Roisin · 19 December 2023

Agent replied · 2 January 2024

It has been a pleasure to help you purchase your property and to assist with finding tenants. We look forward to continuing this!

5/5

Google

At Home helped me move into Horsham and they supported me all the way through. Jake was fantastic, nothing too much trouble, and kept in contact with updates throughout The whole team were very friendly, professional and a pleasure to get to know Definitely recommend

Sue · 4 December 2022

Agent replied · 30 October 2023

Thank you so much for the lovely review and feedback on Jake. We're delighted to have made it a happy move 😀 …

5/5

Google

We had first class proactive service from Paul and his team, who kept on top of the process of moving from beginning to end, made the effort to manage the details and made sure we were happy every step of the way. Completely exemplary service, and we would recommend - great job !

GW · 30 October 2021

Agent replied · 30 October 2023

Dear Guy, thank you so much for your review! It was a genuine pleasure to help and pleased to have helped you into your new home.

5/5

Google

At the end of April this year we approached At Home to get their advice on the possibility of selling our home in Horsham and moving "Up North" to be closer to family. By the end of September our move was done and dusted and it was the excellent service At Home delivered that made it happen for us. From advising on pre-sale preparation, drawing up the details, hosting loads of viewings to getting us 6 good offers within 4 weeks of going on the market the service provided was first class. Following the sale, the work to progress the chain, chase down problems and keep us informed was exemplary. I would thoroughly recommend the service that yAt Home provides to anyone even just thinking about moving.

Duncan · 17 November 2023

Agent replied · 20 November 2023

Hi Duncan, thank you so much for your lovely review! We love helping people move and love it even more when they have an experience that you have detailed. Thank you for trusting us with your sale and I hope you are enjoying your new home 🏡

5/5

Google

Thank you to Paul and his fantastic team for a simply superb service! Faultless and professional from start to finish - a platinum service. They kept us fully informed throughout and advised us throughout each step of the process. Highly recommend to all.

Hayley · 3 January 2023

Agent replied · 30 October 2023

Thank you so much for your lovely review and it was a pleasure to help you get your stunning new home!

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Questions about At Home Horsham

Has At Home won any awards?

Yes. In The Trusted Agent 2026 awards: At Home, Horsham won Trusted Agent.

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