Every review we hold for the Horsforth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent service - found a new tenant very quickly and handled everything very efficiently.
Phil · 5 February 2025
Agent replied · 5 February 2025
Dear Phil,
Thank you for your glowing review! We're thrilled to hear that you're pleased with our swift and efficient handling in finding a new tenant. Our team is committed to providing top-notch service and it's rewarding to see it reflected in your experience. We look forward to continuing to serve your estate needs in the future.
Warm regards,
Martin & Co Horsforth
★★★★★ 5/5
GoogleHad a property viewing with Katerina this morning, very knowlegable and up front about the property, friendly and not atall pushy. Would highly recomend
Frank · 22 August 2024
Agent replied · 3 August 2024
Thank you for your kind review and recommendation, Frank. We're delighted to … More
★★★★★ 5/5
TrustpilotWe highly recommend Katerina Chvapil…
We highly recommend Katerina Chvapil from Martin&CO. Katerina is very friendly, well prepared, professional and she answered all questions when we were viewing the apartment. Great service. Thank you so much!
Agnes · 21 March 2023
★★★★★ 1/5
GoogleYet another example of poor property management from a careless letting agent. They couldn’t care any less if they tried. Landlord happy to increase our rent again this year yet zero interest in looking after their investment. Bizarre.
Kelly · 25 October 2023
Agent replied · 26 October 2023
Hi Kelly, We understand your frustration and are sorry to hear that you feel that way. We care deeply about our tenants and strive to provide the best service possible. As you are aware, there is a contractor working on site now to rectify this matter.
★★★★★ 5/5
allAgentsKaterina Chvapil Estate
Katerina Chvapil was excellent in dealing with our purchase of our property.She was extremely patient and professional throughout.Her communication and facilitation skills were top notch.
Steph · 3 August 2023
★★★★★ 5/5
allAgents"Katerina Chvapil Estate..."
Katerina Chvapil was excellent in dealing with our purchase of our property.She was extremely patient and professional throughout.Her communication and facilitation skills were top notch.
S · 3 August 2023
★★★★★ 5/5
GoogleMy partner and I have seen so many places with so many real estate agents. Martin & Co is by far the best one. We felt very confident to buy our house with Kat. She's very straightforward, extremely helpful and efficient!!
Bianca · 30 July 2023
Agent replied · 3 August 2024
Thank you for your kind words, Bianca. We are delighted that you felt confident in buying your house with Kat and that you have had a positive experience with Martin & Co. We always strive to provide excellent customer service and we are glad this has been achieved.
★★★★★ 5/5
TrustpilotElla gave us great support from the…
Ella gave us great support from the outset and the whole process went smoothly with no stress.
Harry · 14 November 2025
★★★★★ 4/5
GoogleI recently move in to a property for rent through Martin & Co Horsforth and they did a pretty decent job in helping me complete the move in formality. I did contact Ms. Carolyn for few issues/support after moving in and she did respond quickly and did the needed support soon.
Gopikishorre · 1 July 2022
Agent replied
Thank you for your positive feedback. We hope you and your family have settled in well in your new home.
★★★★★ 1/5
GoogleI have to say just how dissatisfied I have been left with the customer service of Martin & Co. …
Eleanor · 22 August 2024
Agent replied · 2 August 2024
Dear Eleanor,
We deeply regret that your experience did not meet the high standards we strive … More
★★★★★ 5/5
GoogleGreat support from Katerina Chvapil. She went the extra mile to keep everyone up to date and get to completion.
Ian · 22 August 2024
Agent replied · 3 August 2024
Dear Ian Fawcus,
Thank you so much for your 5-star review, and for highlighting Katerina's … More
★★★★★ 5/5
GoogleDan’s knowledge and experience has been of great value in finding me the best property for my needs. Highly recommended.
Ali · 9 August 2024
Agent replied · 3 August 2024
Dear Ali Macleod,
We're thrilled to hear that Dan's expertise was instrumental in your property search. Thank you for your trust and for taking the time to recommend our services. We strive to meet the unique needs of each client, and it's rewarding to know we've succeeded. Welcome to your perfect home!
★★★★★ 1/5
GoogleI contacted Martin and Co Horsforth on Friday to report a boiler issue causing no hot water and heating. The out of hours line notified me on the day that they’ll treat this as an emergency. Not a single response or callout was made, i decided to ring up for an update on Tuesday (4 days later) and spoke to a rude woman by the name of Caroline who said she doesn’t care and hung the phone up. Never experienced such horrible customer service from a company before. And when I do get a buy to let, i definitely know which estate agent to avoid!
Avoid this branch - this member of staff called ‘Caroline’ is disgusting cheeky little rat!
TC · 3 May 2022
★★★★★ 5/5
allAgents"Great experience with Martin..."
We had a brilliant experience with Katerina Chvapil from Martin & Co, Horsforth. She was very patient and despite some delays on the vendor's side, she pushed the process through so that we finally bought our new home. She was always responsive and ready to answer questions or let us in the house once more. We will definitely go back in case we need to! Fully recommended!
Chris · 25 July 2023
★★★★★ 1/5
GoogleI contacted Martin and Co Horsforth on Friday to report a boiler issue causing no hot water and heating. The out of hours line notified me on the day that they’ll treat this as an emergency. Not a single response or callout was made, i decided to ring up for an update on Tuesday (4 days later) and spoke to a rude woman by the name of Caroline who said she doesn’t care and hung the phone up. Never experienced such horrible customer service from a company before. And when I do get a buy to let, i definitely know which estate agent to avoid! Avoid this branch - this member of staff called ‘Caroline’ is disgusting cheeky little rat!
TC · 30 March 2022
★★★★★ 5/5
GoogleVery pleased with their services when selling our house, with a special mention of Katerina Chvapil, our agent: always available to support us going above and beyond her normal duties. Highly recommended.
Fabrizio · 2 September 2023
Agent replied · 26 October 2023
Thank you for your kind recommendation to use our property sales service. Katerina and the sales team are very appreciative. We all wish you and your family all the best in the future. Thank you!
★★★★★ 5/5
GoogleI found the perfect property shortly before Christmas and the Martin & Co team worked efficiently to get me in before the holidays. The process was smooth and communication was excellent. Thank you so much for all your help!
Caroline · 1 February 2023
Agent replied
Thank you Caroline, it was a real pleasure helping you. It's a lovely apartment, we hope you will be very happy there. All the very best for 2023.
★★★★★ 5/5
TrustpilotExcellent advice and service selling property
We had a great experience selling a property with a problematic tenant living in the property. Katerina Chvapil managed very difficult viewings and dealt with all our queries and handled all issues we had. Thanks again for providing excellent support and advice at all times. We were so amazed that the whole process only took few months. Thank you again, Nidia
Dominican · 3 November 2023
★★★★★ 5/5
FacebookExcellent at finding us tenets for our property. Good communication, professional and friendly. Would highly recommend
Katie · 22 July 2024
Agent replied · 5 February 2025
Thank you for your kind words Katie, it was a pleasure working alongside yourself to find you an amazing tenant to compliment your amazing property. 🙂 Katie Sanders
★★★★★ 5/5
GoogleKaterina Chvapil worked closely with my husband on the sale of his apartment in leeds. She was just brilliant from start to finish and the sale was hassle free thanks to her guidance and assistance.
Andrea · 25 May 2023
Agent replied · 8 July 2023
Thank you very much for leaving such a nice review. I know how much effort and care Katerina puts into looking after our clients. Thank you again, Alison
★★★★★ 5/5
allAgents"Quick..."
The sale of my property was managed professionally & at speed with a sale accepted within 3 weeks. The sale process was managed equally well despite some challenges & the agent was proactive in liasing with myself, the buyer & the solicitors. I would recommend Martin & Co.
Pam · 9 April 2024
★★★★★ 5/5
Facebooknever imagined getting so much profits within a short period of time , it happened surprisingly I got it , this is huge for me and super happy and excited for this win , it’s a great start for me in line of trade , you are a genius manager Mrs SHEILA BRATTON .you finally put a smile on my face, thanks a lot Mrs SHEILA BRATTONGmail:sheilabratton354@gmail.comWhatsApp: +1(510)224-4372
Taiwo · 1 August 2022
★★★★★ 5/5
TrustpilotKaterina was very proactive with the…
Katerina was very proactive with the sale of my house.
Steve · 1 July 2023
★★★★★ 5/5
GoogleWe've been renting through this branch of Martin & Co for two years. Martin & Co as a company/chain has offered reasonable rates; we haven't felt 'ripped off' by 'admin fees' and the like, which we've experienced with other letting agents. This particular branch of Martin & Co has been fabulous and we can't thank all of the staff connected to this branch enough for their support. From the first time we enquired to now, as we're nearing the end of our tennancy (becoming first-time buyers), the office staff have always been friendly, polite and readily available to contact by phone, email and walk-in. The minor issues we've raised have been resolved within three to four days every time. The 'handyman' Peter has always done a super job, as did the electrician they sent round. Lovely staff at this branch - thank you so much to all of you for the work you have done on our behalf.
Ali · 31 March 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
