Martin & Co Horsforth reviews

★★★★★ 5/5

Google

On looking for and securing a new rental locally I couldn't have asked for anyone more responsive than Ella Hodson at the Horsforth office. She provided an informative and relaxed viewing that was not rushed in any way. Ella then followed through with the remainder of this process, sending pre-application forms quickly and answering any questions. She communicated my strong interest with the landlord immediately. Being self-employed and going through reference checks with Homelet, Ella was very responsive via email to prepare us and provide reassurance as well as being ready to follow it up if needed. After all was confirmed (within 5 days from start to finish) contracts were shared, further clarification provided promptly and contracts signed/keys arranged to be collected. I can't imagine it going any more smoothly! Thank you

Rebecca · 22 February 2026

★★★★★ 5/5

Google

Ella Hodson - What an absolute star! Ella has helped me no end in getting a rental for me and my two children. It can often be a stressful time trying to rent but not with Ella. She’s kept me informed throughout, gone the extra mile in letting me get the keys as I don’t drive, and also in letting me view the property a second time so my eldest daughter can see it. She’s put my faith back in estate agents! I cannot recommend her highly enough. The whole process is really straight forward and I’m so thankful to have had Ella dealing with all this for me. Thank you Ella x

Laura · 22 November 2025

★★★★★ 1/5

Google

Hand on heart, the worst company I have ever had this misfortune of having to deal with. Myself & my husband rented a property through Martin and co Horsforth, all fine until we wanted to leave the tenancy 1 month early due to exceptional family circumstances. We was happy to pay the final month rent despite us moving out before. Previous to us leaving, we asked for the colour of the walls in the properties living room, Ellie advised she had asked the landlord but upon chasing on 2 occasions she advised me the landlord had NOT responded. I then purchased endless testers and two tubs of paint in the hope it would match but it didn’t. We then got the inventory through which advised the colour was ‘magnolia’ so we went ahead and painted it magnolia. The same within the bedroom. Once we had left and cleaned the property, we got the report through that they wanted to withhold £680. Some of this for the painting ….. after many back and fourths with Alison, Ellie and Dan and many extremely rude and upsetting conversations, I had a response directly from the landlord advising that she had in fact responded 3 days after Ellie’s first email regarding the paint but Ellie HAD NOT passed this on to us. They also tried to charge for a door handle which came off all the time which myself and my 1 year old son actually had an issue with one day, resulting in us been locked in thebathroom whilst my young daughter was still asleep despite us rating this as a concern. They then advised the property wasnt clean and there were a few stains on the carpet in the bedroom. My huge concern is our photos don’t display this and after a family member had previously done work for Martin and co, i don’t think they are as trustworthy as some think … its very concerning. They then advised the wasn’t sure what the landlord was doing once we had left so both myself and my husband had many a nights worrying trying to sort money to be able to cover the last months bills. However, the landlord and Martin and co knew exactly what their intentions were as 4 hours after we left, the report was done and the house was ready to be back up for rent! Thankfully we got some of the money back and thankfully we got £1164 of our deposit back out of £1380 after a dispute with the DPS. I found every member of staff to be rude, Alison putting the phone down on me, answering a call to Ellie whilst on the phone to me and me been mid sentence to her, and saying to Ellie on the phone ‘yeah she’s just going on & on’. They also advised the landlord was happy to contribute to some of the costs but I had an email from the landlord explaining this wasn’t the case. I have never, ever, ever had to deal with such shocking customer service, the impact this has had both on my and my husband has been extremely difficult. I can only be thank ful that after having a bit of a fight on our hands we got most of our money back thanks to photo evidence. I will never ever ever rent again, whoever has now rented 79 Farrar Lane, Adel, I can only wish you good luck, you’ll need it dealing with this company. Nothing but liars and crooks. Good riddance!

Sophie · 22 October 2025

★★★★★ 5/5

Google

I am absolutely delighted with the service I have received from Dan. This is the second buy to let property he has sold for me and he took ownership of the sales process liaising and pushing both sets of solicitors. This was invaluable to me as I have a pressurised job and it’s difficult for me to make personal calls during the day. Dan is extremely efficient and reliable in terms of returning calls etc. He shows a genuine interest in supporting you as his customer. I would have no issue recommending him to my family and friends. In fact, I will be using him again shortly for another sale.

Girls · 19 October 2025

★★★★★ 5/5

Google

What can I say? I wouldn’t have got through this process without Dan. It’s that simple. His knowledge is next level and free from sales BS. Plus a genuine desire to help. I’ve learned so much from him. Dan went above and beyond and I’d like to think we’ve become friends. And let’s cut to the chase, he and the team actually sold my home where TWO other agencies had failed. Thank you. I’ll remain grateful

Tracey · 29 July 2025

★★★★★ 5/5

Google

Ella was really helpful and made the experience of applying for a flat easier. She was quick to answer any questions and was friendly and professional. Thank you very much

Hannah · 15 August 2026

★★★★★ 5/5

Google

When searching for and securing a rental property locally, we couldn’t have been happier with the support we received from Ella Hodson at the Horsforth office. I managed to arrange a viewing for a property that my partner and I both really liked within a day of it being listed on their website. The viewing was relaxed, informative and there was absolutely no pressure at all, which made the whole experience feel easy and straightforward from the start. Ella continued to be fantastic throughout the entire process after we applied and were accepted for the property. She provided all the necessary paperwork quickly, answered our questions promptly and kept communication clear and consistent throughout. Her quick responses and helpful approach made what can often be a stressful process feel completely manageable. From the initial viewing to everything being confirmed, contracts signed and keys arranged took just 4 days (including a weekend!), and I genuinely couldn’t have asked for a smoother experience. Thank you, Ella, for making the whole process so easy!

Natalie · 22 July 2026

★★★★★ 5/5

Google

Martin & Co were excellent when we purchased our house in Horsforth in March 2025. They offered sound advice, facilitated multiple viewings and helped manage a large chain. Perhaps the best element was their communication. We had a stressful time during chain exchange and completion and Dan was exceptional at being available and keeping us updated. He was always quick to respond with a quick call and pushed the whole chain and solicitors to make our end of March deadline. Thank you Dan and we would recommend Martin & Co.

Alex · 15 April 2025

★★★★★ 5/5

Google

Ella Hodson helped me through the process of renting a property by myself for the first time. Ella was very helpful and would always respond to questions within a quick timeframe. She made it such a smooth process.

Joshua · 23 March 2026

★★★★★ 5/5

Google

Dan shepherd and team did an excellent job on letting our property. Fast reply to messages etc. Managed options explained in great detail. Very reasonable cost on letting charges Inc insurance for guaranteed rent payment. A pleasure to do business with.. Many thanks Adrian and Becky. Ellie is brilliant.Fast response and helpful. 10/10/25 Adrian

Adrian · 22 October 2025

★★★★★ 5/5

Google

I can not sing Dan Shepherd's praises enough! From day one, organising my first viewing on the house (I have now purchased) to every time I call for updates and further viewings. He could not do enough to support a novice like me. He has been informative, supportive and patient in this long process! At times when I have called Martin & Co for advice and Dan is not available, all staff have helped, been polite and extremely approachable! I can not recommend them enough! Top tip ... Ask for Dan!

Hazel · 7 December 2024

★★★★★ 5/5

Google

If someone could get a knighthood for selling and assisting with properties it would definitely go to Dan Shepherd! Dan has been absolutely fantastic with the sale of our property, constant communication and always being kept in the loop as soon as he finds out any info.. helping our buyer with documents he wasn’t sure on out of hours to make the process easier for both sides. We’re on the final push now with selling our property and I honestly don’t think we could have done it without Dan and would not have gotten a better anywhere else. Thank you Dan

Jamie · 7 December 2024

★★★★★ 5/5

Google

Excellent communication throughout! Sale annoyingly took much longer than anticipated, but Ella kept up to date weekly chasing constantly. Would recommend! Many thanks

Richard · 22 May 2026

★★★★★ 5/5

Google

Great experience with Martin & Co. Very smooth tenancy application process. Special thanks to Ella for the prompt and clear communication throughout, she made it very easy for us.

James · 6 April 2026

★★★★★ 1/5

Trustpilot

The worst estate agents!

Hand on heart, the worst company I have ever had this misfortune of having to deal with. Myself & my husband rented a property through Martin and co Horsforth, all fine until we wanted to leave the tenancy 1 month early due to exceptional family circumstances. We was happy to pay the final month rent despite us moving out before. Previous to us leaving, we asked for the colour of the walls in the properties living room, Ellie advised she had asked the landlord but upon chasing on 2 occasions she advised me the landlord had NOT responded. I then purchased endless testers and two tubs of paint in the hope it would match but it didn’t. We then got the inventory through which advised the colour was ‘magnolia’ so we went ahead and painted it magnolia. The same within the bedroom. Once we had left and cleaned the property, we got the report through that they wanted to withhold £680. Some of this for the painting ….. after many back and fourths with Alison, Ellie and Dan and many extremely rude and upsetting conversations, I had a response directly from the landlord advising that she had in fact responded 3 days after Ellie’s first email regarding the paint but Ellie HAD NOT passed this on to us. They also tried to charge for a door handle which came off all the time which myself and my 1 year old son actually had an issue with one day, resulting in us been locked in thebathroom whilst my young daughter was still asleep despite us rating this as a concern. They then advised the property wasnt clean and there were a few stains on the carpet in the bedroom. My huge concern is our photos don’t display this and after a family member had previously done work for Martin and co, i don’t think they are as trustworthy as some think … its very concerning.

Sophie · 18 October 2025

★★★★★ 1/5

Facebook

Hand on heart, the worst company I have ever had this misfortune of having to deal with. Myself & my husband rented a property through Martin and co Horsforth, all fine until we wanted to leave the tenancy 1 month early due to exceptional family circumstances. We was happy to pay the final month rent despite us moving out before. Previous to us leaving, we asked for the colour of the walls in the properties living room, Ellie advised she had asked the landlord but upon chasing on 2 occasions she advised me the landlord had NOT responded. I then purchased endless testers and two tubs of paint in the hope it would match but it didn’t. We then got the inventory through which advised the colour was ‘magnolia’ so we went ahead and painted it magnolia. The same within the bedroom. Once we had left and cleaned the property, we got the report through that they wanted to withhold £680. Some of this for the painting ….. after many back and fourths with Alison, Ellie and Dan and many extremely rude and upsetting conversations, I had a response directly from the landlord advising that she had in fact responded 3 days after Ellie’s first email regarding the paint but Ellie HAD NOT passed this on to us. They also tried to charge for a door handle which came off all the time which myself and my 1 year old son actually had an issue with one day, resulting in us been locked in thebathroom whilst my young daughter was still asleep despite us rating this as a concern. They then advised the property wasnt clean and there were a few stains on the carpet in the bedroom. My huge concern is our photos don’t display this and after a family member had previously done work for Martin and co, i don’t think they are as trustworthy as some think … its very concerning. They then advised the wasn’t sure what the landlord was doing once we had left so both myself and my husband had many a nights worrying trying to sort money to be able to cover the last months bills. However, the landlord and Martin and co knew exactly what their intentions were as 4 hours after we left, the report was done and the house was ready to be back up for rent! Thankfully we got some of the money back and thankfully we got £1164 of our deposit back out of £1380 after a dispute with the DPS. I found every member of staff to be rude, Alison putting the phone down on me, answering a call to Ellie whilst on the phone to me and me been mid sentence to her, and saying to Ellie on the phone ‘yeah she’s just going on & on’. They also advised the landlord was happy to contribute to some of the costs but I had an email from the landlord explaining this wasn’t the case. I have never, ever, ever had to deal with such shocking customer service, the impact this has had both on my and my husband has been extremely difficult. I can only be thank ful that after having a bit of a fight on our hands we got most of our money back thanks to photo evidence. I will never ever ever rent again, whoever has now rented 79 Farrar Lane, Adel, I can only wish you good luck, you’ll need it dealing with this company. Nothing but liars and crooks. Good riddance!

Sophie · 17 October 2025

★★★★★ 5/5

Google

I have used Martin and Co for many years on the rental side as a landlord and they always make efforts to find the best tenants for us and we have a very good working relationship. Carolyn and Alison do a great job finding tenants often within days and getting properties re let at a good market value. I have recently for the first time started using them for the sales side and a new sales manager Dan has started who has taken on my sale and I must say how impressed I have been. Within a week Dan had got a house on the market and 5 offers at a good price one which I have accepted. He has been very communicative and proactive in getting things done.

Robert · 22 August 2024

★★★★★ 5/5

Google

Bought a house through Martin & CO, Ella was very organised and kept us informed as the seller. Would recommend Ella to anyone looking to sell their property.

WC · 13 March 2026

★★★★★ 5/5

Google

Ella has been so helpful through the whole process, replies to emails quick and efficient and has been a joy to speak to.

Jodie · 8 April 2026

★★★★★ 5/5

Google

Ella Hodson was fantastic throughout the tenancy process, always quick to respond and very helpful in providing all the information I needed.

Tom · 6 April 2026

★★★★★ 5/5

Google

Ellie Hodson was absolutely fantastic in helping supporting the process and keeping the efficiency of the sale moving. Couldn't have done it without her and the amazing team.

Sean · 13 February 2026

★★★★★ 5/5

Google

From the first viewing of the property, through to getting the keys the process was smooth and fast, and hassle free. Ellie was extremely helpful, replied quickly and had the answers to all my questions. Would recommend!

Olivia · 6 November 2025

★★★★★ 5/5

Google

Outstanding service from start to finish, from Matins & co / Ellies and our landlady have been incredibly prompt, helpful, and considerate throughout my time here. Communication is seamless, and any issues are always resolved quickly. Easily the best experience I’ve had with a agency and landlady.

Mary · 20 August 2026

★★★★★ 5/5

Google

I am a first time landlord and have used Martin & Co to let out my property. I've worked with Dan who has been brilliant throughout the process, kept me fully up to date, given me honest and frank opinions and generally provided a brilliant service. Really impressed and would definitely use M&Co again.

Harriet · 15 April 2025