Every review we hold for the Horsforth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have purchased my first house from Martin & Co, and Dan has been extremely helpful from the start. Great advice and support, even at times out of hours he has been more than happy to answer my questions. Really grateful of this exceptional service and looking forward to the rest of the journey to moving in. Highly recommend Dan at Martin & Co.
Charlie · 22 August 2024
Agent replied · 2 August 2024
Dear Charlie,
Thank you so much for your kind words and for choosing Martin & Co for your first home purchase! We're thrilled to hear about your positive experience with Dan. We always aim to deliver exceptional service and support, no matter the time of day. Congratulations on your first purchase, and we wish you a wonderful journey ahead. Your high recommendation is greatly appreciated by our.
★★★★★ 5/5
GoogleI sold a buy to let property via Martin and Co Horsforth and was very pleased with the service. The property had multiple viewings in the first few days after being listed and soon went down to best and final offers. Katerina Chvapil managed the process very well, summarising the position of each bidder and their proceedability. After accepting offers we encountered various delays in the sale process (none of them her fault) but she was diligent and determined in helping to move things along and was ALWAYS available to speak to me, even when I needed to have a rant! We got their in the end, I would have no hesitation in recommended Kat and Martin and Co Horsforth.
Steve · 6 October 2023
Agent replied · 26 October 2023
Hi Steve, thank you for your kind review. It's been a pleasure working with you over the past 14 years renting out your property. We wish you all the best in the future.
★★★★★ 5/5
GoogleDan has been brilliant - a local lad who knows the area, very friendly, always happy to help out with any query we have and responds super quickly to all our (many!) questions about our house sale and onwards purchase. He’s been an absolute rock in guiding us through the process, super informative and reassuring. A star!
Aimée · 7 December 2024
Agent replied · 12 November 2024
Dear Aimée, Thank you so much for your glowing review! We're thrilled to hear that Dan's local insight and dedication made your experience seamless. His commitment to prompt and informative service reflects our ethos at Martin & co. We wish you all the best with your new home and are always here should you need further assistance. Warm regards Martin & Co
★★★★★ 1/5
GoogleTrish Bell was so “polite”. I told her I am going to open a business and she says”that means you are unemployed”. I say I am looking to move in a month’s time. She says”the property is available NOW!”. Excuse me? Will you finish the paper …
Jenny · 13 April 2025
Agent replied · 28 October 2024
Dear Jen,
We apologise for any misunderstanding during your interaction with Trish. Our … More
★★★★★ 5/5
GoogleHad excellent service from Ella Hodson recently. She was super professional, quick to respond to enquiries, extremely helpful, and pretty much put all of the other lettings consultants that I had to deal with recently, to shame. Keep up the great work, Ella!
Carl · 22 July 2026
Agent replied · 22 August 2026
Hi Carl, thank you so much for your lovely review.
We're delighted to hear that Ella provided such a positive experience and that her professionalism and responsiveness made such a difference. We'll be sure to pass your kind words on to her! - The Team at Martin & Co
★★★★★ 5/5
Googleits been an absolute pleasure having you as a letting agent and i would reccomend anyone moving to the Horsforth area should seek your agency out as it is the best i have experienced so far
Harrison · 19 August 2026
Agent replied · 22 August 2026
Hi Harrison, We truly appreciate your lovely feedback, and it has been a delight. Good luck in the future :) Thanks Ellie
★★★★★ 5/5
GoogleDan Shepherd has made the process of selling a property about as painless as I could imagine! He has been informative, approachable and communicative every step of the way, and I have always felt like he has had our best interests at heart. Highly recommend both him and Martin and Co. Thanks Dan!
Joe · 7 December 2024
Agent replied · 12 November 2024
Dear Joe, Thank you for your glowing review! We're thrilled to hear that Dan made your selling experience smooth and stress-free. It's our priority to keep your best interests at heart. We greatly appreciate your recommendation and look forward to assisting you again in the future. Best wishes, The Team at Martin & Co.
★★★★★ 5/5
GoogleVery pleased with Dan's service. He was attentive to the process, communicative and forthcoming with updates throughout. Everything went smoothly which was in no small part thanks to his efforts.
Mark · 1 September 2025
Agent replied · 17 October 2025
Dear Mark Steele, We are thrilled to hear about your positive experience with Dan and appreciate you taking the time to share your feedback. Our team is dedicated to providing exceptional service, and it's wonderful to know that Dan's efforts contributed to a smooth process for you. Thank you for choosing us, and we look forward to assisting you again in the future. Warm regards
★★★★★ 5/5
GoogleI have just bought my very first property through Martin and Co and couldn’t be happier with the service. Katerina Chvapil went above and beyond to support me through the process. She would call to check in whilst things were taking a little while and ensured that I knew what to expect and was on the ball to give both solicitors a little nudge along with getting back to my emails very quickly. She made the process very smooth and enjoyable.
Jade · 16 May 2023
Agent replied · 8 July 2023
Thank you so much for those kind words Jade, it means a lot to Katerina and makes her hard work even more worthwhile. Thank you again. Alison.
★★★★★ 4/5
GoogleI bought a flat sold/managed by Martin and Co. Dale Hesketh answered a lot of questions for me and kept me up to date. Katerina was the original agent, but left the company half way thru my purchase, she too was efficient. The only hiccup was their phone answering service, who didn’t seem to pass on my calls.
Juliet · 22 August 2024
Agent replied · 2 August 2024
Dear Juliet,
Thank you for your kind review and congratulations on your new flat! We’re … More
★★★★★ 5/5
GoogleMany thanks to Katerina Chvapil who helped us purchase our very first home. It was a very long road to completion, but Katerina was with us all the way. She was happy to take calls and respond to texts and emails around my work schedule. No query was left ignored and she answered every question we had. It was a stressful purchase for everyone involved and I can't thank Katerina enough for sticking with us. She was even friendly and all smiles when I went to collect the keys despite my many texts the morning of completion. Fab service!
Jessica · 13 April 2023
Agent replied · 8 July 2023
Thank you Jessica, I know Katerina works tirelessly to help our customers and recognition like this is very much appreciated. We hope you have settled in well at your new home. Alison, Managing Director
★★★★★ 5/5
TrustpilotElla Hodson helped me through the…
Ella Hodson helped me through the process of renting a property by myself for the first time. Ella was very helpful and would always respond to questions within a quick timeframe. She made it such a smooth process.
Josh · 17 March 2026
★★★★★ 5/5
GoogleGreat experience with Martin and Co. Ella H was super informative and helpful throughout the whole process, and we were never left waiting on updates. Ella answered all our questions and worries quickly. Would definitely recommend.
Ella · 22 July 2026
Agent replied · 22 August 2026
Thank you for your wonderful feedback, Ella.
We're pleased Ella kept you informed and answered your questions promptly. We'll pass your kind words on to her. Your recommendation means a great deal to us! - The Team at Martin & Co
★★★★★ 5/5
GoogleKaterina supported us with the sale of our property. Her communication was brilliant, always on hand to answer any questions. Worked with our buyers/ sellers agents & solicitors to make sure things went as smoothly as possible. I would highly recommend Katerina. Thank you for all you did to get us to our new home.
Tracey · 22 August 2024
Agent replied · 3 August 2024
Thank you for your kind words regarding Katerina's work. We are delighted to … More
★★★★★ 5/5
GoogleWe are in the process of selling a house and have found Katerina Chvapil to be extremely helpful, knowledgeable and professional in all our interactions with her. Katerina is very proactive and represents our interests well when negotiating and resolving any issues or queries. We feel in very safe hands with Katerina and her colleagues, and have found that Katerina can offer options and solutions when we have faced any issues. We feel very fortunate that we have Katerina as our sales manager and would highly recommend her and the team, who have all helped the process to run smoothly.
Elena · 30 November 2022
Agent replied
Thank you for your kind comments. It's been a pleasure working with you.
★★★★★ 5/5
GoogleProfessional service, empathetic staff, and customised solutions. Ellie Worby has been exceptional and hands-on.
Osazee · 12 December 2025
Agent replied · 13 April 2026
We are thrilled to hear about your positive experience with Ellie. Thank you so much for taking the time to leave a review.
★★★★★ 5/5
GoogleDan has been amazing supporting every step of my journey, always very prompt and professional. Highly recommend!
Aglaia- · 10 October 2025
Agent replied · 17 October 2025
Thank you so much for your kind words! I'm really glad I could support you throughout your journey, it’s always my aim to make the process as smooth and stress-free as possible. I truly appreciate your recommendation and am always here if you need anything in the future.
All the best,
Dan
★★★★★ 5/5
GoogleThey have been proactive when we've needed things done at the house and are always friendly in the way they deal with us. 5 stars!
Adam · 21 August 2026
Agent replied · 22 August 2026
We are absolutely thrilled to hear this, Adam. Being proactive and friendly matters to us. Thank you for the 5 stars, we look forward to continuing to support you. Thanks Ellie
★★★★★ 5/5
GoogleMy flat was listed for sale on Friday afternoon and had 4 viewings and 1 offer on the table by Monday! Dan has been an absolute pleasure to deal with. Fantastic, personal level of communication, all whilst maintaining the utmost professional service. Thank you!
Luke · 7 November 2024
Agent replied · 12 November 2024
Dear Luke, We're thrilled to hear about your swift and successful experience with us! Your satisfaction is our top priority, and it's wonderful to know Dan delivered the exceptional service we strive for. Thank you for choosing us and for sharing your positive feedback. We look forward to assisting you again in the future. Warm regards Martin & Co
★★★★★ 1/5
FacebookThis company apparently “manages” a rented property at the back of my house. They think it’s acceptable for my neighbours trees to physically enter my toddlers bedroom through the window causing an extreme fire hazard.
We have paid for and forwarded the land registry to prove ownership. Me and my partner have to constantly chase them up because they never respond. I would avoid using them for anything. There’s now an ongoing dispute with the neighbours and my partner has had to contact a solicitor. If you want to rent a house from them, be warned they may never resolve any issues for you. Communication is extremely poor to the point where I don’t really know why anyone would ever use their services.
Louise · 17 February 2025
Agent replied · 24 February 2025
Thank you for taking the time to share your feedback. We would like to take this opportunity to clarify our role in this matter. As the appointed estate agents, we manage communication between tenants and landlords, but we are not the legal owners of the property. This limits our ability to directly resolve ownership disputes or intervene in legal matters.
We understand your frustration, particularly as the situation is now being handled by solicitors. Given the legal nature of this issue, we can only act as intermediaries and pass on information to the relevant parties. While we strive to maintain clear communication, there are aspects outside of our control.
We sincerely regret any inconvenience you’ve experienced and appreciate your understanding. Should you require any further assistance, please do not hesitate to contact us.
★★★★★ 5/5
GoogleCannot recommend Dan at Martin & co enough. He goes above and beyond to ensure all parties are updated. His communication is brilliant even replying out of hours and whilst he is on annual leave.
Thanks Dan
Elli · 7 December 2024
Agent replied · 20 November 2024
Dear Elli, We're thrilled to hear about your exceptional experience with Dan! His dedication to outstanding service and communication truly embodies the Martin & Co ethos. Thank you for your high recommendation. We'll ensure your glowing feedback reaches Dan, it's sure to make his day! Warm regards, The Martin & Co Team
★★★★★ 5/5
GoogleI used Martin and Co for the first time as this is the first time I have a sold a property, Dan Shepard has been absolutely fantastic, really honest & open about the sale, the transparency from his was fantastic. Highly recommend.
Gavin · 8 September 2024
Agent replied · 12 November 2024
Thank you so much, Gavin, for your glowing review! We're thrilled to hear about your positive experience with Dan Shepard and our team. Your recommendation means the world to us, and we're proud to have provided you with the transparency and honesty you deserve. Looking forward to assisting you again in the future!
★★★★★ 5/5
GoogleExcellent help from Ellie but especially from Ella. They dealt politely and efficiently with my many questions. Thank you!
Melissa · 1 August 2026
Agent replied · 22 August 2026
Thank you for your review, Melissa. We're glad Ellie and Ella dealt with your many questions politely and efficiently. We'll pass your kind words on to them both. - The Team at Martin & Co
★★★★★ 5/5
GoogleMartin & Co have been helpful throughout my tenancy and I would thoroughly recommend them. Ellie especially has been a pleasure to deal with and has resolved any issues or queries I have had promptly.
Cameron · 7 April 2026
Agent replied · 13 April 2026
Hi Cameron, your positive feedback is appreciated, and we're glad Ellie has been a pleasure to deal with and resolved your queries promptly. - The Team at Martin & Co
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