Trusted Agent profile · Hornchurch
★★★★★
806 reviews across 3 platforms
63-65 Station Lane, Hornchurch, RM12 6JU
Chalk Street Estates's office in Hornchurch, at 63-65 Station Lane, is rated 4.9 out of 5 across 806 reviews on three platforms, including 272 Google reviews rated 4.9.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
TrustpilotLegends
Just sold our house with Chalk Street. Jack and Mandy have been amazing. Not only with selling of our house, but the assistance and preserving with updates for our onwards purchase which was with another estate agent. The open and honesty was a breath of fresh air and really appreciated. Would definitely recommend using Chalk Street. Thanks Jack and Mandy
5/5
GoogleHad a few bumps in the road before finally getting to completion but Chalk Street were brilliant. They were always on hand to explain things to me & help move things along. Jack and Mandy were amazing throughout & always willing to help. Highly recommended
5/5
GoogleHighly recommend Ben and Mandy for their exceptional service with the sale of our house.
5/5
TrustpilotVery positive experience
Chalk Estates are currently supporting me with a purchase. So far my experience is very very positive. Jack is a lovely individual who has kept me informed and advised at every stage. The house buying and selling process can be a stressful process but I can tell I am in safe trustworthy hands. Everything that I have been told has happened so far. Thank you Jack!
5/5
GoogleI just completed a house with Chalk street and cannot recommend them enough. Our EA Faye was extremely patient with us as we completed three viewings before exchange. She never rushed us, was always polite and replied instantly to all our queries. Our sales progression lead, Mandy is one of the most efficient person I have seen. She would respond within minutes, was always on top of the the matter by coordinating across solicitors, buyers and sellers. Despite a few complications in the chain, it was a stress free process due to the role Chalk Street played. I know who my EA of choice is going to be if I ever sell the house. Thanks!
5/5
GoogleChalk Street have been a pleasure to work with. There communication has been on point from the get go which allowed the process of purchasing to run smoothly. I'd definitely recommend them to those around me. Big shout out to Mandy and the team!
5/5
GoogleGreat experience with Chalk Street estates. Jack and Mandy were responsive and supportive on each step of our buying journey. Would highly recommend them.
5/5
TrustpilotThe best EA agents in Havering by a mile
I just completed a house with Chalk street and cannot recommend them enough.Our EA Faye was extremely patient with us as we completed three viewings before exchange. She never rushed us, was always polite and replied instantly to all our queries.Our sales progression lead, Mandy is one of the most efficient person I have seen. She would respond within minutes, was always on top of the the matter by coordinating across solicitors, buyers and sellers.Despite a few complications in the chain, it was a stress free process due to the role Chalk Street played.I know who my EA of choice is going to be if I ever sell the house. Thanks!
5/5
Trustpilot5 star estate agents!
Me and my husband are over the moon with the service from the Hornchurch branch. Getting an offer above asking within 1 week of going on the market was beyond our expectations. Thank you very much Ben for all your help and an extra shout out to Lois and Faye for your fantastic communication. Fingers crossed for a smooth (famous last words) journey until completion.
5/5
TrustpilotChalk Street, why would you go anywhere else?
With another property to sell there was only one place I'd go - Chalk Street. In difficult and turbulent times they got the job done yet again with a SOLD result by sticking to the task. Always helpful and with time to discuss the sale. Dan, Faye, Lois Ben and Jack and the team, all worked tirelessly to sell my property . Great Job guys !!! Can't recommend them highly enough.
5/5
TrustpilotAmazing service from start to finish. Would 100% recommend Chalk Street. Thank you.
We would like to thank the team at Chalk Street for their assistance with our sale/purchase. From start to finish, the whole team have been superb. We had an extremely difficult chain and all I can say is they went above and beyond the expectations of service. I would like to personally thank Mandy, Linda, Ben, Jack and all others involved in this transaction. I would 100% recommend Chalk Street to anyone wishing to use them.
5/5
GoogleCurrently going through the process of purchasing a property with Chalk Street. So far I have been super impressed with the service. We have the pleasure of dealing with Jack, who has been amazing. Excellent communication and very responsive. Thank you Jack!
5/5
GoogleIf you are looking for an agent to sell your place, I would highly recommend Chalk Street and team especially Mandy, very professional and always on it , made our sale seem effortless, and sold in no time, can't thank them enough.
5/5
TrustpilotAmazing from start to finish
Amazing from start to finish We was initial apprehensive about using Chalk Street, as we thought a fixed fee estate agent would lack on many fronts, how wrong we were! Chalk Street were amazing from the initial conversation to the very end of the process. We originally spoke to Faye and she guided us through the whole process, maintaining regular and relevant communication throughout. Unlike other estate agents we've used and encountered before in Hornchurch, Chalk Street listened and seemed to genuinely care, not just worry about money!If this wasn't a fixed fee service we would have been more than happy to pay the usual high fees others charge, the fact is represented such amazing value is another plus point.I mentioned Faye earlier, but she was amazing and a credit to Chalk Street from minute one, she is so professional but also direct, clear and leaves you with no confusion.I would recommend Faye and Chalk Street 100%!
5/5
GoogleCurrently in the very first stages of buying our first home! Jack has been super efficient in aswering all our questions so far and really helpful. Fingers crossed the rest of the process is the same. Really pleased with Chalk Street.
5/5
TrustpilotI recently purchased a property...
I recently purchased my property via Chalk Street estate agents. I met Linda and Faye at the viewing (who were lovely) and were able to answer my questions about the house and local area. I quickly put an offer in which was accepted less than 24 hours later when Linda called to give me the good news she generally sounded pleased for me as I explained how long I'd been trying to get in to view a property in the area. I dealt mainly with Mandy who was also lovely and tried to help as much as she could. The purchase took 7 months to complete (through no fault of the Chalk Street team), but Mandy kept in contact the whole time and always answered my emails really quickly which was super helpful ! I would recommend using Chalk Street estate agents and would use them again!
5/5
TrustpilotFantastic Customer Experience
Mandy has been absolutely fantastic. She has dealt with myself and my husband through the most trying of times and given professional and helpful advice. Our purchase fell through and Mandy offered support. I think I will actually miss my chats with her!Before sales was tricky at times and I mainly dealt with Jack. Again, great communication and help. Always called me back and was very knowledgeable.I wouldn’t hesitate to recommend Chalk Street.
5/5
GoogleWe couldn’t have asked for a better service from Chalk street. Faye was professional and on the ball, always at the end of the phone and on top of things. Mandy in Sales progression is amazing. She is dedicated, kind, professional and keeps everything moving, going above and beyond. She is an asset to the team. We will definitely use Chalk street again.
5/5
TrustpilotWe’ve had the pleasure of Chalk street…
We’ve had the pleasure of Chalk street estate agent Hornchurch dealing with the purchase of our new home. The team at Chalk street are very polite, professional, proactive, helpful and always answer the phone. They get back to us when we’ve had any enquiries.
5/5
GoogleThank you to Mandy and Faye for making my sale so much easier. Mandy provided guidance when needed and chased solicitors on my behalf, Faye’s persistence helped my exchange and completion go through all in the same day. …
1/5
GoogleVery bad customer service. The “Senior Negotiator” refused my offer to buy a house, instead she offered to put me on a waiting list because I had to reschedule viewings 3 times. I was shocked, I was ready to buy the property with or without viewings and she completely dismissed me and ignored my emails
Thank you for your comments but for the benefit of the wider audience, we would just like to clarify matters. Stating that we 'refused my offer to buy a house', 'completely dismissed me' and 'ignored my emails' is simply untrue. We arranged to meet you at the property on four occasions and each time, you cancelled. 3rd August: you emailed in 90 minutes before your appointment to say you need to reschedule. 29th August: you emailed in 50 minutes before your appointment stating you were unable to be there due to work commitments. 19th October: you emailed us 1 hour before your appointment stating your trains were severely delayed. 4th November: you emailed in 1 hour before your appointment to cancel for the fourth time, stating you would reach out to us to reschedule in 2 weeks time. We spoke on the telephone on 11th November and informed you that we had received an offer on the property. You then mentioned you could make a 'blind offer' without viewing it. It is at this point we advised you that unfortunately, we do not accept blind offers but would add you to a waiting list to rearrange the viewing for the fifth time if the current offer did not lead to a sale. We wish you all the best in your property search but would strongly suggest not to make blind offers on properties due to the potential issues that could arise from such.
5/5
GoogleThis was my first time dealing with an Estate Agent as I’ve never previously bought/sold a property. I was allocated Faye Gavin. Faye was great throughout and was very knowledgeable and helpful. Her prompt responses were also greatly appreciated.
5/5
TrustpilotGreat service
Had an opportunity to deal with Chalk Street estate agents. My special thanks to Faye. Providing us with all the details including appointments asap. Great service. Found our dream home and she dealt exemplary with all information that was required from time to time. Thank you very much in taking care of us. S Sharma.
5/5
TrustpilotExcellent and very professional service; Chalk Street Estates are the agents to engage
I engaged with Chalk Street Estates to purchase our first property in London. Having recently completed the purchase, I feel that I was quite fortunate to have them as the estate agents. Majority of my interaction and dealings were with Ben Leary and with his fellow colleagues every now and then. The one thing that struck me the most was their professionalism, courtesy, and willingness to help in every way they can. As you may imagine, as a first time buyer, we had lots of questions, and lots of things that we did not know in terms of how they work. Ben and the team always helped and sorted me out; no question or query was too small or too big or too stupid for them. Every single one of them were answered and rather very promptly.Which brings me to the point where I must call out their responsiveness. I don’t think I had to wait more than 24 hours (for an e-mail response) or needed to do a follow-up. In general, it was a great experience with Ben, Faye Gavin, Daniel Petherick, and others and I will highly and wholeheartedly recommend them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chalk Street Estates's Hornchurch office has 806 reviews across three platforms: 272 on Google, 8 on Facebook, 526 on Trustpilot.
Chalk Street Estates Havering is rated 4.9 out of 5 across all 806 reviews, and 4.9 out of 5 on Google from 272 reviews.
Chalk Street Estates Havering, 63-65 Station Lane, Hornchurch, RM12 6JU.
