Trusted Agent profile · Hornchurch
Verified
★★★★★
1,259 reviews across 2 platforms
1 North Street, Hornchurch, RM11 1RL
Part of Balgores, see every office.
Balgores's office in Hornchurch, at 1 North Street, is rated 4.6 out of 5 across 1,259 reviews on two platforms, including 510 Google reviews rated 4.6.
Send Balgores a message.
Balgores Hornchurch is among the ESTAS 2026 winners.
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
GoogleA very good experience i had, very helpful with anything that I needed. Thank you
Good afternoon, Thank you for your kind review. We’re delighted to hear that you were pleased with our service. Best wishes, Balgores, Hornchurch
5/5
TrustpilotGreat service…
From the start Peter and his team were just great. Pete clearly has a lot of knowledge and experience in the industry and gave us all possible scenarios for our mortgage needs. Providing the most appropriate advice for our case. We found a property at very short notice and needed Pete to secure a mortgage in principle quite quickly but he managed to do this with ease. When this expired due to how long the process was taking Pete quickly extended this for us. I built a really good relationship with him along the way too. And would seek advice for other financial matters. Pete even helped to secure our buildings insurance. Nothing was too much hassle. Claire was also great in assisting with ensuring everything was moving along smoothly and would follow up with solicitors as required. Thank you so much for all your help to secure our dream property.
5/5
TrustpilotGemma and Mackensie was able to help me…
Gemma and Mackensie was able to help me to get my full Mortgage offer, they have been able to guid me through the full mortgage process and i was delighted to be able to do business with them. I plan to continue using the service they offer and feel safe and happy in there hands’’ I hope you feel this is acceptable feel free to amend and write how you feel the service was, I look forward to help you further on your journey to obtain many more buy to let property!! All the best regards,
4/5
TrustpilotDonna Hickey was so so helpful in the…
Donna Hickey was so so helpful in the purchase of our house we have had a few complications and I don’t think I could of got though it with out her. She was the only one that was communicating with me and keeping me updated with what was doing on I would email her and with in minutes she would email me back with a update and would put my mind as rest that it’s being dealt with nothing was too much trouble and I’m so grateful to her for everything she had done for us and to get us over the line so that house then became ours
5/5
TrustpilotI sold my property with these and I…
I sold my property with these and I really couldn’t of wished for any better. I dealt with Donna hickey and Richard and they was both so professional and everything we could of hoped for. If it wasn’t for donna I really don’t believe I would of completed as she was outstanding, she went above and beyond to help. She chased day in day out as the chain was quiet long and messy. I do believe she also done everyone else’s job also! We really would love to say thank you to the whole team!
5/5
TrustpilotPolly J
This is the second time we have used Balgores Hornchurch Lettings. Starr West was the lady who helped us find the right tenant for our property and I have to say she is truly a star 🌟 She was always attentive, very helpful and efficient when we had any questions or queries. She went through the letting process thoroughly and was always happy to help. This lady is a true asset to Balgores and will excel in this field. Thank for all your help Starr and I wish you all the best going forward 🙂
5/5
GoogleMum and I had an excellent service from Balgores from start to finish. Everyone was so friendly and helpful. This made the process much less stressful than we thought! …
Good afternoon, Thank you ever so much for your lovely review. We're delighted to hear that you and your mum received such friendly and helpful … More
5/5
TrustpilotFantastic service and very efficient…
Today we exchanged on our property using Balgores Hornchurch, 2 months after accepting offer!! Sale was slow at start but Billy at Balgores was persistent, continued to change things up and drive up interest, very knowledgeable of local market and also ensured only genuine buyers was shown round. After sale Donna picked up progression and was very good in pushing through the exchange swiftly, constantly providing regular updates and always available. Overall been very impressed with service and best we have used in all our purchases. Highly recommend
5/5
TrustpilotMortgage advisor Abigail Cowlishaw and…
Mortgage advisor Abigail Cowlishaw and team, were really helpful, supportive and quick in their response &work. I really appreciate their quick response throughout the process help us to finish all the formalities within 2-3 months. Thanks Abi
5/5
GoogleWe recently purchased our property through Balgores Hornchurch, and it's crystal clear why they're considered the top estate agents in the area. From our first interaction, the team displayed exceptional professionalism and in-depth …
Good afternoon, Thanks for your lovely review. We're thrilled to hear that Donna provided such a good experience while helping … More
5/5
TrustpilotExcellent work by Jay and Donna
I am not the kind of person who writes review but had to do this one for Jay @ Hornchurch and Donna. They both have been amazing. Jay was always there to help and this house purchase would have fallen through without the help of Donna. She is an excellent progress chaser. She kept me informed all throughout the process and went the extra mile to get things done. I have used other high street agent and no comes even close to the service provided by Both Jay and Donna. They are both doing an excellent job and if I was to ever look for an agent I will only be using Balgores Hornchurch.
5/5
TrustpilotBalgores marketed and sold our property…
Balgores marketed and sold our property in basildon, from start to finish all staff were professional and happy to help. Special mention to Sarah Oakley who is a real asset to the sale process. All front of house staff are very good and keep you well informed in what is a lengthy and stressful process. Well done all, Marcus.
Hi Marcus,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic, I'll be sure to pass your praise alogn to Sarah! Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
5/5
TrustpilotA massive thank you to Chris Wilkinson…
A massive thank you to Chris Wilkinson who is the area manager for Balgores Mortgages. I was a bit sceptical of using Balgores in house broker service, but I am so glad I listened to them. Chris has been absolutely amazing from start to finish; incredibly professional, clearly knows what he's doing and talking about! He was very calm, approachable,accecable and reassuring. He was incredibly transparent about everything. Ticked all the boxes you'd want in a broker. He was also able to get me considerably more on my mortgage!The whole process felt swift and stress free. Thank you Chris and your team, cannot recommend enough (if you work for Police or NHS - no brainer, Chris really understands the payslip structure).
5/5
TrustpilotFantastic
I would like to say a huge thank you to Sarah Oakley of Balgores. Sarah is very professional, hardworking and great with communication. Sarah went above and beyond to make our sale and purchase go as smoothly as possible. She put in a lot of hard work constantly chasing the chain and speaking to solicitors and constantly kept us updated all the way though. I would definitely recommend using Sarah and her team. Thank you so much Sarah, we really did appreciate everything you did for us.
5/5
TrustpilotA huge thank you to Kellee and Donna!
We had an absolute nightmare of a time trying to sell our house for various reasons outside of our control (and Balgores' control for that matter)- land registry problems, an unprofessional solicitor on the other side, etc. etc. 2 sales fell through and the one that did finally go through took almost 6 months. I honestly think if we had had any other estate agents we would have simply given up. They didn't lose patience with us or our house and kept on going, getting us a decent price in the end.Kellee is an absolute professional- viewings were always lined up quickly and the communication was super. She even looked after our house when we moved abroad.Donna pushed everything through tirelessly and saved my sanity in the process! She is absolutely wonderful to work with.A huge thank you to both of you and everyone at Balgores!!
5/5
TrustpilotExcellent service from Balgores, Hornchurch.
From the start Kellee was professional and very keen to sell our property.Her valuation was the same as another few estate agents, apart from one who severely undervalued. We used Balgores (Hornchurch) because Kellee shone through. Numerous viewings were arranged very quickly by her team, and Balgores did all the viewings backed up with regular communication.Dan of MAB was superb from start to finish with our mortgage. Donna Hickey was fantastic through the stressful last stages of the sale to completion. Balgores knew we were buying our next property via another estate agent, but they did not hound us. Well done Balgores, you've chalked up another happy customer.We would certainly recommend Kellee and her team at Hornchurch.
5/5
TrustpilotWould recommend 👍🏼
Christian and his team took over our mortgage application following some severe incompetence from our previous broker. Christian was very prompt with his correspondence throughout the process of restarting our entire application and although we were incredibly upset about having to do this, he ensured the process was as painless as possible. We got things over the line within 3 weeks which we were very happy with. I would recommend Christian and his team to anyone with mortgage needs.
5/5
TrustpilotHornchurch Branch
My first time in selling a property and Donna was truly amazing. It was a very lengthy process with a few complications but Donna was so understanding, supportive and mostly reassuring. She answered every email I sent instantly and went above and beyond to make sure the sale went through smoothly. If I was buying or selling another property I wouldn’t hesitate to use Balgores and would highly recommended them also.
5/5
GoogleI have used Balgores for several years to rent my property. They are trustworthy, experienced and great at finding good tenants and making sure the whole process is smooth and stress-free. …
Good afternoon, Thanks for leaving us such a lovely review, we really appreciate it. It's great to hear how positive your experience has been with our Hornchurch branch. We … More
5/5
TrustpilotBalgores estate agents
I dealt with Christopher West when selling my mothers house. I found him to be knowledgeable and very helpful in the initial setting up of the sale.Once photos has been taken the property was placed on the market at the correct price and the house sold within a day. I was kept fully up to date with how the sale was progressing by Balgores who endured a trouble free completion was reached. I would have no hesitation using Balgores again.
5/5
GoogleWonderful guy Reece gave me such support and kept me positive for many weeks. …
Good afternoon, Thank you for your review. We will pass your feedback on to the Hornchurch team, they will be delighted to … More
5/5
TrustpilotBrilliant service, would highly recommend!
Absolutely delighted that we chose to go with Joe at Balgores on the sale of our property. Every step of the experience was made as easy as possible for us and he was incredibly supportive not just on our sale, but also helped us overcome the many challenges we faced on our linked onward purchase. Joe was a real ‘partner’ and went through it all with us. He was empathetic and professional, and we really can’t thank him enough for all the hours he put in for us. We couldn’t have done it without him! We’d highly recommend Joe and the team- he gave us a really exceptional service.
5/5
GoogleVery satisfied with the lettings department . The most outstanding service we have dealt with so far. Koy is extremley helpful ,professional and responsive agent. 5*
5/5
GoogleI had a very good experience with Balgores so far. In particular with the agent that helped me, Nikola Tokarska. Nicola showed us a couple of flats and we found right away one that we loved. During the application period she's also been very responsive and always ready to help. So far my experience with both Balgores and Nikola has been great. Thanks!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Balgores won Best in Postcode (RM11) at the ESTAS 2026 awards.
Send Balgores a message.
