Trusted Agent profile · Hornchurch
Verified
★★★★★
1,259 reviews across 2 platforms
1 North Street, Hornchurch, RM11 1RL
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Balgores's office in Hornchurch, at 1 North Street, is rated 4.6 out of 5 across 1,259 reviews on two platforms, including 510 Google reviews rated 4.6.
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Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
GoogleBalgores have managed my property for nearly 10 years. Communication is great and they are very responsive and proactive.
Good afternoon, Thank you for your kind words. We are always here to help. Best wishes, Balgores, Hornchurch
5/5
TrustpilotSean was superb
Sean was superb, very knowledgeable about different mortgage products and able to make a good assessment of my needs. He was available at all times to answer all my questions and was extremely patient with me. Sean gave me constant updates which definitely helped to be aware of each step and where I am with my application as a first time buyer who has no knowledge about the mortgage world. Such an amazing service, Highly recommend him.
5/5
GoogleI am always happy with the balgores. Even from previous experiences. But this remarkable staff member, mark, really does care about you. Really cares about his clients. It isn’t just another sale to him. Or another exchange. I’m pretty sure …
Good morning, Thank you for your glowing feedback following your recent experience with Mark in our Hornchurch branch. We'll be sure to pass this on to her. … More
5/5
GoogleThe service has been absolutely impeccable. I’ve known Chris Ping for a few years. He’s absolutely kind generous and very honest. He provided a market rent appraisal for my property which was £700 higher than his competitors and when he …
Good morning, Thank you for your kind words about our team. We're delighted that we were able to provide you with an excellent service, and … More
5/5
TrustpilotBTL with Peter Walker
Buying a property is one of the most stressful experiences! So having great advice and what felt like a very personal service made it more bearable. I cannot recommend Peter Walker enough, he was down to earth and made me chuckle every time I spoke to him. He chased solicitors, conversed with the estate agents on my behalf and more. Having worked with other Mortgage advisers in the past I can honestly say Pete takes time with his clients to get to know their requirements and goes the extra mile to get them the best deals. I will definitely be using Pete again for future investment, and mortgage needs. You're the best!
5/5
TrustpilotThank you Peter walker and Claire Dartnel!!
I could not recommend Peter walker and Claire Dartnell any more!! Both absolutely amazing to work with. I was a first time buyer so had untold amounts of questions and took me slightly longer to understand, but the patience from Peter to explain over and over again but to also ensure that I did fully understand. He took massive amounts of work off my hands by communicating with my solicitor, seller solicitor and the estate agents and was super productive. They actually made my move journey enjoyable and I just want to thank them both again!!!
5/5
GoogleIt took a while, it was my first experience of renting a property, but the Balgores team stuck with me and were very supportive and reassuring. Both Chris & Reece, from the Hornchurch office, were extremely patient with me, answering my questions and offering practical support. Wouldn’t hesitate to recommend them!
Hi Jeannette, Thanks for your review, we're delighted you're happy with our service. It's great to know you've had such a positive experience with us. … More
5/5
TrustpilotFriendly & Knowledgeable
Great experience! For a first time buyer, trying to buy at a time when interest rates were increasing every 3 months was an added stress to an already overwhelming process, but I couldn't have asked for a better team supporting me than at Balgores, Loughton. They walked me through every step of the way, recommended some fantastic solicitors and brokers, and were constantly ahead of the game to ensure as smooth a sale as possible. Thanks Jack!
5/5
TrustpilotExcellent, Professional Customer Service
I liaised with Donna during my property purchase. Donna was amazing and exactly the type of person you need when purchasing a property. She was always professional, approachable and if I emailed any query to Donna, I would receive a reply straight away or within 24hrs. Donna would always take time to ensure my solicitor and I had all the information we required and if we didn’t, she would ensure that we received this information. Throughout this whole process I trusted Donna to do what she said she would do, and she never disappointed me. I also liaised with Donna’s colleague Such, on a few occasions, who was also very professional and kind. I would always use the Balgores Group if I ever need to sell a property in the future and I would not hesitate to recommend this Estate agent to family or friends.
5/5
TrustpilotI purchased my home through Balgores…
I purchased my home through Balgores properties and all the staff have been great and very supportive throughout my journey, each and every member of staff have been so helpful and polite right from the beginning till the day of move. My viewing was with Chloe who was very polite and professionally helpful, was so excited when Billy called me that my offer was through because getting a good house at a good price isn’t exactly easy. They go an extra mile and help you with advice and recommendations because it’s not just buying and selling a home it’s a big change in your life. Donna has been so helpful and updating me with the progress It was very stressful for me on the day of move but Donna was just a phone call away. A big Thank you to all team at Balgores
5/5
TrustpilotMortgage Brokers - perfect
We purchased our home though Balgores, when doing this they introduced us to their Mortgage brokers, the team there was very helpful and ensure we secured the best deal, fast forward 2 years and remortage time. With the current climate the help secure a extremely good deal before the interest rate rises exploded. From the time we started that to today when the remortgage completed Claire and team have been on top of everything, chasing the law firms and confirming the whole process completed without any issue. Would recommend them to everyone.
4/5
TrustpilotGreat service from Peter Walker and…
Great service from Peter Walker and Claire. Peter was the broker for the purchase. He offered excellent service through out the process. He was always available to answer questions and provide support where some elements of the process got challenging. Should I want to sell or purchase another property, I shall be contacting Peter and Claire.
5/5
Trustpilot5* service
5* serviceDealing with Donna and her team made a difficult move much better. Being in a precarious chain, Donna had her hand on the tiller at all times and liaised with all parties efficiently and effectively, ensuring that progress was made at all times. If ever people wonder why you pay an estate agent, this in my view is where you get your monies worth. Knowing that having someone deal with what I would consider as a disaster is Donna's typical Tuesday is just the reassurance I needed.
5/5
TrustpilotI honestly don't know how to thank…
I honestly don't know how to thank Peter , absolutely fantastic, it seemed impossible to be able to buy a property but thanks to Him I'm now in my new apartment writing this review, Absolutely brilliant!!! I recommend it I don't think you can find better, even when everything seemed compromised with his great experience Peter has always made sure that things went the right way. I give 5 stars because I can't put a hundred
4/5
TrustpilotAs a fist time buyer
As a fist time buyer, purchase your first house is not always the easiest. Although I want to say thank you to Claire, Donna and Peter (mortgage advisor that I would absolutely recommend) for their kindness and their help in this successful project. They always been available for anything we need, it was really good service. Probably we wouldn’t have got our first house in just 4 months without them!!
5/5
TrustpilotExcellent
Completed today on a house purchase and really pleased with the service received from Kellee and Donna from the Hornchurch branch. Kellee was really efficient and responsive from the outset from arranging the viewings to putting forward my offer. She was great at keeping me posted throughout the entire process and always quick to respond. This was even the case after she moved branches. Donna was also great in progressing the sale and was super responsive too. Moving house is definitely stressful and not everyone is so good at keeping all involved updated and progressing things as quickly as possible, so thanks a lot Kellee and Donna!
5/5
GoogleBrilliant experience with this estate agents, Chen in paticular made the experience of finding a new rental property extremely smooth & easy. He was extremely approachable and polite throughout.
Good afternoon, Thank you for taking the time to leave a review. We’re delighted to hear that you had a brilliant experience with our agency. … More
1/5
TrustpilotForcing to see their mortgage advisor
I wanted to share my recent experience with Balgores, Dagenham . I am a prospective buyer and have personal mortgage advisor . I made an offer with valid AIP (Agreement in Principle from Bank) + source of funds, They forced me to see thier own mortgage advisor irrespective citing that it is thier norm to ask all the buyer to go through thier mortgae advisor for financial verification . I asked to send their policy document relating to this but never recieved reply . Also they confirmed that offer has been forwarded but the seller confimed that they did not inform them when i went for 2nd viewing. I have dealt with other high street Estate Agents and nobody have asked to see thier mortgage advisior if i declined to . May i suggest 1. Please dont force prospective buyers to see your mortgae advisor if they dont want to and have Valid AIP + source of funds document 2. If it is your policy make it more transparent by mentioning in the Brochure whilst advertising a property .
5/5
GoogleWe had a great experience with balgores! Koy was absolutely brilliant at showing us around a property. He went into a lot of detail and answered to every question I asked in a lot of detail! He was kind, polite and very professional and on time. Couldn't be happier. Very good service from koy at balgores.
5/5
GoogleGreat experience with Balgores! They made the impossible possible and have managed to complete all within just a couple of months! A special mention to Lewis, Billy, Donna, Oliver, and Deepuk! From day one they have all done everything they can to make this as smooth as it can possibly be! THANK YOU!! James & Nisha
5/5
TrustpilotWe had a great viewing of a flat in…
We had a great viewing of a flat in Maidstone with Luke. He's a very personable and professional young man and made the process enjoyable. Thank you, Luke, for all your help today. Mary and Matthew
1/5
GoogleBEWARE NOT OT USE THIS AGENT The services which I have obtained for agent is absolutely diabolic and a disgrace. My family has made an offer for a property 5 months ago and they have …
We are sorry to learn that your experience with Balgores Hornchurch Branch has not been a satisfactory one, however, we have cross referenced your details with our system and are having trouble sourcing the property transaction. … More
5/5
TrustpilotBest thing we did for our move!
I honestly cannot recommend Peter and Claire and Balgores enough! Nothing was too much trouble, no question was too silly to ask and they were there for us 24/7 throughout our moving process. The best thing we did for our move was having them on our team and I would 1000% advise anyone else to us their help. Thank you both so so much. We will always be grateful!
5/5
TrustpilotGreat experience
We are currently in the process of buying a house through Balgores Wickford office (Rona) and have exchange contracts. From our initial contact when arranging a viewing appt and making an offer (with Dan) the service has been very professional. Once our offer was accepted, Sarah Oakley took over as the sales progressor and Sarah has been superb. I have never had to chase once, Sarah is so good, every week she has chased all parties in our chain and provided a weekly update. She really has been fantastic, I am sure the process would have taken much longer without her.
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