Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFantastic service from AJ. He was punctual, easy to talk to, and very informative about the property. Great experience overall.
F1nl3y_km0 · 31 July 2026
Agent replied · 4 August 2026
Hi f1nl3y_km0,
Thank you for taking the time to leave a review. We're delighted to hear that AJ helped make your visit enjoyable and ensured you had all the information you needed to make an informed decision. Providing expert property guidance and a welcoming experience is something our Hornchurch estate agent team is committed to. We really appreciate your feedback and thank you for choosing Balgores.
Kind Regards,
Balgores Hornchurch
★★★★★ 5/5
GoogleCouldn’t recommend Balgores enough!
Big thanks to Bradley & Donna & team for making my dream house come true. …
John · 6 June 2025
Agent replied · 22 May 2026
Good morning,
Thank you for your review. We love hearing positive feedback from our clients and we'll pass your kind words along to Bradley, Donna and the rest of the team. … More
★★★★★ 5/5
GoogleFantastic service at Balgores Hornchurch with all the staff, couldn’t wish for better service ..
Thankyou all, but big clap for Billy and Arif 👍 …
Lynda · 13 June 2026
Agent replied · 16 June 2026
Hi Lynda,
Thank you for your kind feedback. We’re delighted to hear you received fantastic service from the Hornchurch estate agent team and that Billy and Arif made such a positive impression with their support. It’s great to know the whole team helped deliver a smooth and positive experience for you. We really appreciate your thoughtful comments.
Kind Regards,
Balgores Hornchurch
★★★★★ 5/5
GoogleReally impressed with the service from AJ. He was polite, approachable, and made us feel comfortable throughout the viewing.
Mishal · 31 July 2026
Agent replied · 4 August 2026
Hi Mishal,
Thank you for taking the time to leave a review. We’re delighted to hear that AJ made your viewing experience such a positive one. His professional approach and commitment to providing expert property guidance are qualities we’re proud of, and we’re pleased they helped you feel at ease throughout your visit. Thank you for your kind feedback.
Kind Regards,
Balgores Hornchurch
★★★★★ 5/5
GoogleReally impressed with the service from AJ. He was polite, approachable, and made us feel comfortable throughout the viewing.
Odyssey · 31 July 2026
Agent replied · 4 August 2026
Hi Odyssey,
Thank you for your kind feedback. We’re delighted to hear that AJ provided such a positive experience during your property viewing. It’s wonderful to know his polite, approachable manner and expert property guidance helped you feel comfortable throughout the process. We truly appreciate your kind words about the Hornchurch estate agent team.
Kind Regards,
Balgores Hornchurch
★★★★★ 5/5
GoogleChen was very helpful. He explained things really well.
Asif · 20 September 2025
Agent replied · 23 September 2025
Good afternoon,
Thank you ever so much for your 5-star review, we’ll be sure to pass your kind words on to Chen.
Best wishes,
Balgores Hornchurch
★★★★★ 4/5
GoogleThere were a few hiccups at the start regarding who had authority to sell the house (probate) and who to speak to. But once I explained that only my name was on the Grant of Probate, everything went smoothly after that. Emily kept me …
J · 9 August 2025
★★★★★ 5/5
GoogleI had a great experience with Balgores, especially Reece and Mark who were very helpful and efficient during the process.
Dawn · 22 May 2025
Agent replied · 24 October 2024
Good Afternoon Dawn,
Thanks for leaving us such a lovely review, we really appreciate it. It's great … More
★★★★★ 5/5
GoogleChen, Reece and Danielle were amazing to deal with throughout and very helpful in securing my property. Highly recommend Balgores
Nicu · 22 May 2025
Agent replied · 22 May 2026
Good afternoon ,
Thanks for taking the time to leave such a kind review, we really do appreciate it. We will be sure to let Reece, Danielle and the team know your feedback. … More
★★★★★ 5/5
GoogleChen is a very helpful and professional employee and I'll recommend dealing with him.
Mircea · 22 July 2025
Agent replied · 22 May 2026
Good morning,
Thank you for recognising Chen’s professionalism, we’re thrilled to hear that … More
★★★★★ 5/5
GoogleChen was very supportive throughout the letting process. He was always ready to help. Very dedicated to hits job.
Jola · 22 May 2025
Agent replied · 22 May 2026
Good afternoon,
Thank you for letting us know about your recent experience with our Hornchurch Estate branch. … More
★★★★★ 1/5
GoogleUntrustworthy and Unprofessional - Holding Deposit Scam! FRAUDSTERS
I had a terrible experience with Balgores Lettings Agent. They promised us a flat and took a £205 holding deposit, assuring us that everything was going smoothly and we would move in within a week. However, after waiting anxiously and receiving no updates, even after constantly chasing, they suddenly rejected our references without proper explanation. My reference went through as I am on £42k annual salary, employed full-time whereas my partner is on £50k salary, self-employed full-time. He submitted the requested document of his fully submitted Tax Returns Document, which they rejected saying that they need another document which DOES NOT exist on Government Gateaway. So thetefore they decided to not proceed with Letting the property to us and on top of that THEY WOULD NOT REFUND OUR DEPOSIT MONEY!!!! Absolutely ridiculous seeing as they said this holding deposit had initially promised would secure the flat. Their handling of the situation felt like a bait-and-switch tactic, and it left me feeling deceived and financially cheated.
I would strongly advise anyone to avoid Balgores Lettings if you value transparency and honesty in your rental process. This agency clearly prioritizes profits over customer service, and I regret ever trusting them.
Absolutely gutted with our experience!
Luckily we now have an incredible house that is 100x better with lovely agents called ‘Anthony Martin’s’ - would definitely recommend any other agents besides Balgores!!!
Mahfuza · 23 November 2024
Agent replied · 23 December 2024
Good afternoon,
Thank you for your feedback. We’re sorry to hear you were disappointed with your experience. We strive to maintain fairness in our policies and act in accordance with the Tenant Fees Act 2019, following guidelines carefully in every situation, including decisions related to deposits. If you’d like to discuss this further, please feel free to contact the lettings Manager Mark Claxton at our Hornchurch branch. Many thanks
★★★★★ 1/5
TrustpilotAvoid
Rubbish, didn’t have a clue what was going on during the whole process, even though they controlled the whole chain! Said they would call back with more information and an update, but never did, I had to chase them again and again! Never done any due diligence on potential buyers, so they haven’t checked to see if they had mortgage offers etc. Very frustrating, I would avoid if possible. Also more expensive than others! Only went with them as they had control of the complete chain, but that didn’t help!
Customer · 12 November 2019
Agent replied · 12 June 2024
Hi there,We're sorry to hear that your experience wasn't satisfactory. We pride ourselves on our fantastic customer service and we take matters like this extremely seriously and we'll be sure to investigate internally as to where things could have been improved. We would like to invite you to have a chat with us directly so we can find out how we can improve our service moving forwards. Please feel free to contact me via brad@balgoreschelmsford.com and we can organise a chat.Kind regards, Bradley Stanton, Branch Manager
★★★★★ 5/5
GoogleReece and Chen were great and amazing, they made our move in fantastic and stress-free. Amazing folks, cheers
Omodara · 22 May 2025
Agent replied · 22 May 2026
Good morning,
Thanks for leaving us such positive feedback.
Our goal is to help our customers through what we know can be a stressful time. … More
★★★★★ 5/5
TrustpilotExceptional service
At over 60, securing a competitive mortgage felt daunting, but Peter Walker and Claire Dartnell made it remarkably smooth. Their exceptional service, market insight, and proactive handling of third-party matters gave us peace of mind throughout. A genuinely pleasurable experience, thank you both!
Mahadevan · 28 August 2025
★★★★★ 5/5
GoogleAjay was such a wonderful letting agent I have ever dealt with. He was very supportive and was very helpful.
Millicent · 26 April 2025
Agent replied · 22 May 2026
Good morning ,
Thanks for taking the time to leave such a kind review, we really do appreciate it. We pride ourselves on giving excellent customer service and we're glad we … More
★★★★★ 5/5
TrustpilotThank you to Peter and Claire…
A huge thank you to Peter and Claire for their help on our new home. Always so efficient and helpful. Brilliant service as always. We have used Peter at balgores many times. He has been amazing as always and does not fail to respond quickly with updates or silly questions. Even when there has been issues, Peter has always managed to sort them for us. Claire was great too, anytime we got stuck Claire stepped in and sorted the glitch. We recommend their service and will no doubt use Pete again. Keep it up guys 👍🏼
Nikki · 5 February 2024
★★★★★ 5/5
GoogleChen is the best, amazing service and very attentive
Nasir · 24 August 2025
Agent replied · 23 September 2025
Good afternoon,
We are privileged to hear Chen provided amazing service.
We will be sure to let Chen and the team know your feedback. … More
★★★★★ 5/5
TrustpilotVery thankful to the whole Balgores Team
Being the FTB, we were not clear with the home buying process, mortgage, home insurance but had preconceived notions. And then we met Balgores property team- Chris & Chloe and mortgage team Pete, Donna and Claire. As soon as we said yes to the house, they arranged everything for us and the whole process was closed in 2 months time; extremely efficient team. We asked for it and they arranged it for us like a genie.
A special word of appreciation should definitely go to Pete; our mortgage advisor who answered our million queries and propositions and paid attention to even silliest ones. Highly proactive to reply emails and phone calls. Thank you so much Pete for your perseverance and the support extended.
I wish all the good luck to the whole team for the future. Thank you!
Poonam · 12 January 2024
★★★★★ 5/5
TrustpilotExcellent experience great service A*
Both Sean and Melissa have been amazing throughout the whole mortgage process. Due to uncertain times we were worried about gaining a new mortgage with a main stream lender but Sean come up trumps and smashed it out the park . Melissa has been great in updating us with the mortgage process after Sean had finalised the agreement and coudnt ask for a better team .highly recommended to all who are searching for either a new home or a move . A*
Matthew · 9 January 2024
★★★★★ 5/5
TrustpilotGreat Service and assistance from Claire and Peter
Claire has been excellent at keeping us informed throughout the process of acquiring a new mortgage. We couldn't have been happier to have her work with us to ensure all documentation was submitted in good time and all checks where correctly undertaken so there would be no delays to the process. Both Claire and Peter have been fantastic at ensuring this process was straightforward and stressful. We will happily be contacting them in the future to undertake our next Mortgage. 5 stars professional service.
Clarissa · 5 January 2024
★★★★★ 5/5
GoogleA truly excellent experience in selling our property with Deepuk & Arif. Professional, but friendly and approachable. Preliminary screening of interested parties was meticulous, with a quick sale and a speedy completion, even with the 2 …
Lynn · 16 February 2026
Agent replied · 16 April 2026
Hi Lynn,
Thank you for your lovely review! We're delighted that Deepuk, Arif, and Donna … More
★★★★★ 4/5
GoogleReece has been really helpful and had great communication making the letting process much less stressful!
Caroline · 22 May 2025
Agent replied · 24 October 2024
Hi Caroline,
Thanks for leaving such positive feedback. We're delighted to hear that Reece has been so helpful and made your letting experience stress free. … More
★★★★★ 5/5
GoogleAshton’s managed my property Sale and Purchase. The team were excellent throughout the process, providing expert advice and guidance. Communication was excellent with prompt responses to emails and calls. I highly recommend Ashton’s in Widnes.
Liam · 9 October 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
