Trusted Agent profile · Hornchurch
Verified
★★★★★
1,259 reviews across 2 platforms
1 North Street, Hornchurch, RM11 1RL
Part of Balgores, see every office.
Balgores's office in Hornchurch, at 1 North Street, is rated 4.6 out of 5 across 1,259 reviews on two platforms, including 510 Google reviews rated 4.6.
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Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
GoogleThe overall experience with Balgores has been excellent from start to finish. A lot of the process was tailored to make me feel comfortable and meet my needs. Everything was handled professionally with clear, good advice and timely …
Good afternoon, Thanks for your review, we are delighted you were happy with our service. It is great to know you've had such a positive experience with us. … More
5/5
GoogleFantastic experience buying my home through this agency. Connor, Billy and Sue were especially helpful, Connor and Billy negotiated a great deal for me, and Sue kept me regularly updated throughout the whole process. Their communication, professionalism, and support made everything so much easier. Highly recommend!
Good morning, Thank you for your glowing feedback following your recent experience with Connor, Billy, Sue and the team. … More
5/5
GoogleWe have had a great experience with Balgores especially with Reece who has been brilliant the whole way through the renting process. Reece kept us informed at all times and dealt with our queries quickly whenever we needed to know anything. Thank you Reece for making the process smooth
Dear Shelley, Thanks for leaving us such a lovely review, we really appreciate it. It's great to hear how positive your experience has been with our Hornchurch branch, and … More
5/5
GoogleWe wanted to give an excellent feedback, on a purchase with Balgores, and would like to rate 10/10 specifically for Ronni, make sure if you are a buyer with Balgores you request them to assign Ronni for your case. End to end deal was extremely smooth & professional.
Hi Advait, Thank you for your fantastic feedback. We’re delighted to hear that Ronni provided such professional support throughout your purchase and helped make the moving process smooth from start to finish. It’s wonderful to know his expert property guidance made such a positive impression, and we’ll be sure to share your kind comments with him and the Hornchurch estate agent team. We truly appreciate your recommendation. Kind Regards, Balgores Hornchurch
5/5
TrustpilotRoss Burton
Ross Burton from Balgores lane has gone out of his way to communicate with us on the sale of my mums property, even checking on the property after mum moved out. Highly recommended Thank you Ross and his team making this a less stressful journey.
5/5
TrustpilotBest letting Experience
"I had the pleasure of working with Nikola at Balgores Letting in Dagenham, and I couldn’t be happier with the experience! She was super helpful and provided quick, professional assistance with the rental market appraisal of my property. Nikola’s knowledge of the local market was spot on, and she made everything so easy and stress-free. I really appreciated how prompt and friendly she was throughout the process. I highly recommend Nikola and the team at Balgores Letting if you’re looking for expert advice and great service in the Dagenham area!"
5/5
TrustpilotA brilliant company to work with
A brilliant company to work with, that go above and beyond to help resolve problems for the best outcome. I had huge issues with my property but their patience and guidance resulted in a positive outcome. They are extremely honest, professional and very knowledgeable. I cannot thank Andrew Perry enough!! Thank you so much, to you & your team, I will always be grateful!
5/5
GoogleMark is a very dedicated and professional member of the team. He doesn’t stop working and continues no matter what time it is. He really looks out for the clients and aims to get a positive outcome within good time.
Dear Bella, Thanks for your feedback with regards to Mark's dedication and professionalism, we'll be sure to pass on your kind words. … More
1/5
GoogleExtremely disappointed with the lack of response by Glenn. We had intended to purchase a property and despite providing all the necessary documents, we had been told that the property was sold to someone else who had offered more money. This is extremely unfair and disrespectful as they had verbally agreed on our offer. To then take it back has caused unnecessary stress. My mother had contacted Balgores to confirm that upon my return from Australia, I would swiftly provide all the documents needed - which I had done so and they had agreed that this was fine. To then turn around and say we were taking too long when they had TOLD US it was okay is not only unprofessional, but also disrespectful. Glenn had also not been responding to my emails. If anything, I was able to provide the documents while abroad, but zero communication from Balgores proved that they clearly do not care. Avoid Balgores unless you want to deal with unnecessary stress.
1/5
TrustpilotLack of Transparency and a Very Stressful Buying Experience
My experience during this property transaction was unfortunately far more stressful and difficult than it should have been and ultimately the seller withdrew from the sale after 6 months of trying to close. In hindsight, I believe it was a mistake to proceed with a property connected to one of the directors of Balgores. To be fair, the potential conflict of interest was disclosed early on, however as the transaction progressed, many of the decisions and communication felt significantly more favourable towards the seller than balanced between both parties. One of the biggest issues was around completion timelines. We were actively working towards a much earlier completion date, initially targeting October/November, partly because we wanted our children settled into their new schools as early as possible in the academic year. However, towards the end of October, we were suddenly informed that the sellers now wanted completion pushed back to the end of January, which caused major disruption and stress across the entire chain. At the time, Balgores attempted to reassure us that this was normal and acceptable within property transactions. However, during the later appeal process, the seller informed that the January completion requirement had allegedly been known to Balgores from the very beginning (June), but this information was only communicated to us at the end of October. Had we known this upfront, we would have approached the purchase very differently. As a buyer, it became extremely frustrating trying to manage mortgage timelines, expiry risks, chain pressures, ongoing legal costs, and constant uncertainty while also chasing updates and clarity. Although some individuals involved were polite and responsive at times, the overall process became emotionally draining and significantly more complicated than it needed to be. I was left feeling that key concerns, timelines, and risks were not handled with the level of transparency and balance buyers would reasonably expect. My advice to anyone entering a property transaction would be: * Get everything confirmed in writing. * Ask detailed questions as early as possible. * Independently verify important information rather than relying on assumptions. Again, in writing. * Stay very closely involved throughout the process. * Carefully review any Gazeal agreement before signing, as in my experience it appears heavily weighted towards the seller side. (I have written a separate review regarding Gazeal specifically.) Buying and selling property is already stressful enough, and unfortunately this experience added considerably to that stress. I have since submitted a formal complaint to better understand whether there was any wrongdoing or failure in how the transaction was handled by Balgores. I will wait to see the response and will update this review accordingly based on the outcome and feedback received.
5/5
GoogleI have had a great first rental experience, everything was made easy for me and I was treated with utmost respect. Special thanks to Danielle Battie for her role in this and I am in the lovely flat now.
Hi, Thanks for leaving us such a lovely review, we really appreciate it. We're happy to hear that our team provided you with an excellent service, and … More
5/5
GoogleI recently rented a flat with Balgores and the whole process was so easy, no stress. I had the pleasure of Reece Woodhall being my letting agent and he was very approachable, responsive and helpful. thanks to Reece!
Good afternoon, Thank you for taking the time to leave us a review. Customer service is really important to us, and we pride ourselves on helping … More
5/5
GoogleReece and Chen were great in helping me land my 1 bedroom flat which I will be renting. Their service was top notch and made me feel very comfortable and excited to be moving into the property.
Good afternoon, Thank you for your glowing feedback following your recent experience with Reece and Chen. We'll be sure to pass this on to them. … More
5/5
GoogleVery good service from Balgores , Reece was excellent.
Hello Sri, Thank you immensely for your kind words about our service and for highlighting … More
5/5
GoogleThank you Mark, and the whole team at Balgores who have helped us find an amazing tenant for our property. Mark has kept us updated during the whole process, and has been patient enough to answer all our questions. Highly recommended!
Good morning, Thanks for leaving us such a lovely review, we really appreciate it. We're happy to hear that our team provided you with an excellent service, and … More
5/5
GoogleDear All, Balgores Agency is the best agency I have ever dealt with! Bobbi and her entire …
Good afternoon, Thank you for your lovely review. We’re delighted to hear that your experience with Balgores was such a positive … More
4/5
GoogleWe have limited experience with Balgores as our relationship with them started only recently. The Staff have provided a great service, especially Reece Woodhall and based on our experience so far, we would recommend Balgores wholeheartedly.
Good afternoon, Thanks for leaving us such a lovely review, we really appreciate it. It's great to hear how positive your experience has been with our Hornchurch branch. We … More
5/5
GoogleWe just got our house through Balgores Hornchurch. Mark is an absolute legend! He kept us updated and well informed whilst we went through the official process. Thank you so much for your efficiency and professionalism.
Dear Shamz, Thanks for leaving us such a lovely review, we really appreciate it. It's great to hear how positive your experience has been with our our Hornchurch branch. We … More
5/5
GoogleI had a brilliant experience with Balgores and most importantly our Lettings agent Mia ! She was absolutely brilliant , super flexible and great with communicating every aspect of our move! Thank you Mia !
Good Morning, Thank you for your review. We love hearing positive feedback from our clients and we'll pass your kind words along to Mia, and the rest of the team. We really … More
5/5
GoogleWe just bought our house with Balgores, couldn’t be happier with the service. Ronni always goes the extra mile and he was there for us all the way through. Definitely recommend!
Hi Justina, Thank you for your lovely feedback and recommendation. We’re so pleased to hear that Ronni went the extra mile and supported you throughout the purchase of your new home. Helping buyers feel supported and informed throughout the moving process is so important to us, and we’re delighted you had such a positive experience. Thanks, Balgores Hornchurch
5/5
GoogleI had a great experience with Balgores especially with Chen who has been a great help through the rental process. Chen kept me informed of any updates and handled my queries quickly and professionally
Good Morning, Thanks for your kind review. We'll pass your thanks onto Chen and the rest of the team. … More
5/5
GoogleDeepuk, Conor were professional pragmatic and supportive during the sale of our house. They dealt with the inherent problems that arise and gave good advice. I can’t recommend them highly enough! Thank you
Morning, Many thanks for leaving us a review. We'll pass your kind feedback onto Deepuk and Conor. … More
5/5
TrustpilotFantastic experience with Balgores an exceptional firm of estate agents who go the extra half mile.d
We had remained in our fabulous property for 29 years, but we were now starting a new chapter of our lives. Balgores were absolutely magnificent, from Connor who helped us sell our property to the backroom staff. We would especially like to pick out Donna who every step of the way, was absolutely fantastic and guided us through the maze of selling up to exchange of contracts and completion date, she was a star. We would also like to thank Teddy for scanning all our key documents and he sent them onto us, which saved us a lot of time. All in all, we can only say that the whole Balgores team were exceptional, so a big thank you to everyone.
5/5
GoogleI always found Sam and Balgores a pleasure to deal with. Sam was always responsive to my messages and was open and transparent about properties when showing my wife and I around.
Good morning, We're delighted to hear that Sam was a pleasure to deal with, and that you found him to be so helpful and professional. … More
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