Balgores Hornchurch reviews

★★★★★ 5/5

Google

We’re mid-way through buying our home with Balgores and already feel compelled to leave a 5 star review. Arif has been excellent, communicative, prompt, and always on hand when we need him.

Kaimin · 12 June 2026

★★★★★ 5/5

Google

Billy and his team were brilliant. They were there every step of the way. Would recommend them to everyone

Sally · 11 September 2026

★★★★★ 1/5

Trustpilot

I had just entered the country and was…

I had just entered the country and was looking for a place to move in as quickly as possible. When I contacted balgores to schedule a viewing, the agent Michael was quite rude, judgemental and pompous and told me how he wanted to check first if I might be able to afford the property in the first place prior to scheduling a viewing or it would just be a waste of time for all of us. Once we viewed the flat, Michael told me how he should be able to get me in as quickly as possible. Once I paid the deposit, he called me and told me that the move in date would not be till the end of the week. It seemed convenient how he mentioned it only after I paid the deposit. I was under considerable duress but I tried to adjust anyways and trusted him. He ignored my calls multiple times and the times he picked up he was rude and unpleasant to speak to and hardly listened to what i had to say and also made judgementsand also snapped back at me. At last , 2 weeks later a day prior to the move in date, he called me to let me know that the move in would be further delayed as there was an issue with a safety certificate and he couldn't even commit to a date when the issue would be resolved. Eventually I had to ask for them to return all the money I had paid close to 3800 quids. Although I received my money back, the discomfort and mental hassle I had during the period was devastating to say the least. Extremely unprofessional behaviors.

Meghna · 6 February 2026

★★★★★ 5/5

Google

After a change in circumstances we have decided not to sell our lovely house.we would to thank Balgores for all their hard work and especially Charlie King for the amazing marketing.If you are thinking of selling your house pleasers try Balgores.

Laurie · 26 March 2026

★★★★★ 5/5

Google

If you’re buying a house I highly recommend the team at Balgores.. Ronni is brilliant 👍 thank you guys …

Bradley · 18 August 2026

★★★★★ 5/5

Google

Amazing experience from start to finish. The team made the whole house-buying process so easy and stress-free. They were always professional, responsive, and happy to answer any questions we had along the way. Communication was excellent throughout, and they kept us informed at every stage. We are very grateful for their support and would highly recommend them to anyone looking to buy a property. Thank you for helping us find our new home!

Jesus · 11 July 2026

★★★★★ 4/5

Google

In our experience Balgores were really good in the service they provided, Arif in particular was fantastic in his customer service, from showing us around the property, updating us on the sale progress and taking our needs into consideration. we had the sale go through much sooner than expected which was brilliant due to Arif keeping on top of it.

Korima · 29 September 2026

★★★★★ 5/5

Google

super experience working with Reece and the team at Balgores’s - would highly recommend for anyone in the Upminster area

Alice · 25 July 2026

★★★★★ 5/5

Google

If your Serious about buying or selling your property then look no further. These guys will get the job done properly. Fantastic service by Billy and his team thanks for bearing with us lol 🤝 …

Zish · 16 March 2026

★★★★★ 5/5

Google

Very impressed with Mark Claxton and Amanda Farmer. They have been extremely proactive and have managed my properties exceptionally well. Mark, in particular, has been very helpful in ensuring the Havering Council property licence application forms were submitted on time. I truly appreciate the extra effort he went to, going the extra mile to get everything completed promptly. I have no hesitation in recommending both of them, as well as Balgores, with whom I have been associated for the past 10 years.

Vemulapalli · 11 April 2026

★★★★★ 5/5

Trustpilot

Excellent service …

Balgores Romford just sold 3 properties for us and they were outstanding . Charlie and his team were professional, friendly and always available to help complete the sales. They went above and beyond and delivered excellent service. HIGHLY RECOMMENDED

Rebecca · 1 October 2026

★★★★★ 5/5

Google

Donna Hickey is so lovely and helpful! Really couldn't have done it without her, thank you!

Riversidezoe · 13 July 2026

★★★★★ 5/5

Google

Amazing service from the Balgores staff, Andreea and the rest of the team have helped me find my ideal property. It’s been a nice smooth process with the whole team, big shout out to Reece, Ajay and Chen! I hope I remember everyone’s name correctly.

Antonia · 11 November 2025

★★★★★ 5/5

Google

Great level of service. Ajay in particular offered great advice and an outstanding level of service. Looking forward to coming back to Balgores in the future. Thank you Ajay!

Johanna · 16 March 2026

★★★★★ 5/5

Trustpilot

I used Balgores Romford Branch to carry…

I cannot recommend Balgores Romford Branch highly enough,from the very beginning,Ross, Louise and the team provided an exceptional level of service, while dealing with the Probate, Valuation and Sale of my late mother's property.

Alison · 17 September 2026

★★★★★ 5/5

Google

Chen was really helpful person, I’m happy with his service

George · 13 July 2026

★★★★★ 5/5

Trustpilot

Absolutely Outstanding Experience from Start to Finish!

I recently bought a home through Balgores Romford and had an exceptional experience. Oskar was fantastic, always patient, clear, and honest, even answering questions outside office hours. He made a stressful process smooth and reassuring. The whole team works seamlessly together, and their support continued even after completion. I highly recommend Balgores, a truly professional and client-focused team.

Mannan · 26 February 2026

★★★★★ 1/5

Trustpilot

I saw 2 property made up my mind to buy…

I saw 2 property made up my mind to buy out right. Rang the chadwell heath branch and men answered. I said hi I am interested in 2 properties to buy can I have a details plz. His reply was can i be more polite. I should ask how is he and how was his day? Is this a joke. I dont want friends mate. Go out more. Make friends. I dont want to merry your mum. I have funds and I like to buy. No joke. I belive staff at chadwellheath branch is not I trained in how to accommodate customers and not Intreated in sells. This is my 3rd experience at this branch and I belive staff don't like non whites there approaching for business. I can see their reviews it proves this. If I was a land lord I would not give my property to this clowns. Sycastic and recisum I feel in their tone of voice when spoken. Avoid this branch if you can. You would thank me later. Componey should change staff. Specially on the phone. Disspointed.

Mr · 15 September 2026

★★★★★ 5/5

Trustpilot

sell our house

We decided to sell our house, so I arranged for half a dozen estate agents to come round and give me a valuation. After listening to most of their sales pitches and a fair bit of nonsense, I started to worry, am I even going to find the right estate agent? 🤯 Out of desperation, I rang Balgores, not one of the big-name agencies, but I thought I’d give them a try. Femi, the branch manager, turned up. He didn’t give a sales pitch or waffle. The only thing he said was, “I want this property on my books, and I will sell it.” We agreed on a commission rate we were both happy with, and within a week, we had over 30 viewings and an agreed offer. We’ve now officially sold the property, and we also used Balgores’ recommended solicitors, PCS, who were excellent. Femi, Sarah, and the rest of the team were brilliant and supportive throughout the entire process. Thank you. But there’s one person who really stood out. Once Femi and the team had done their job, they passed the case on to someone who saw it through to exchange and completion. I’m in my 60s and I’ve always wanted to meet Wonder Woman, and I finally did. Louise. I had so many conversations with her over the phone. She was on top of everything. When we received emails from the solicitor filled with jargon, Louise would call us and explain everything in plain English. She made a very stressful process feel manageable, and even human. I truly hope that everyone going through a sale or purchase has a Louise to guide them through it. No one asked me to write this review. I’m doing it because it’s well deserved. I also hope the owners and senior managers of Balgores read this, because it’s people like Louise who make your company what it is. I sincerely hope you show your appreciation with a Pay rise or at best a bonus. Sometimes, we don’t realise how valuable someone is… until it’s too late. Louise, thank you so much for all of your help. Much appreciated And I hope you enjoy your flowers, chocolates and wine. Thank you Tony

Mr · 20 August 2025

★★★★★ 5/5

Google

Shout out and a big thank you to Mark, Reece, Chen and the Balgores team for helping us find our lovely tenants. The Balgores team are so friendly, professional and have been absolutely amazing during this process. Cannot recommend them more. This is now the 2nd time we are using them for renting out our property!

Victoria · 22 May 2025

★★★★★ 5/5

Google

Firstly I’d like to thank Reece from the Hornchurch Branch. Reece was absolutely fantastic. Reece found my partner and I a home within a few days and we moved in a week later. Really simple process, always on hand to help with any questions …

Selina · 16 September 2025

★★★★★ 5/5

Google

I highly recommend working with Ajay Bansal at Balgores Lettings! From finalizing our tenancy agreement to the key handover, he has been fantastic. He is very communicative, polite, and has gone out of his way to help us get settled into our new home, even when dealing with back-and-forth requests with the landlord. It is rare to find a letting agent who is this responsive. Thank you, Ajay!

Jerome · 11 April 2026

★★★★★ 1/5

Google

Awful - truly awful. I would not recommend. Openly lied about a buyer that was not in a good position. Led to us incurring extra removal costs, and other costs due to delays. An estate agent from the other side progressed the sale rather than the Balgores Team... Balgores were more expensive than the other agent, that was far superior in their service. I would suggest you avoid them, there are plenty of better agents in the area and do feel free to reach out if you would like more information on our poor experience.

Anthony · 30 August 2026

★★★★★ 5/5

Google

We had a great experience working with Rex at Balgores throughout our property search. His communication was excellent, particularly during the sales progression stage, keeping us informed and helping the process move forward smoothly. The reservation agreement with Gazeal also gave us added peace of mind and reassurance, making us feel more secure throughout the process. We really appreciated Rex’s support and would happily recommend him to anyone looking to buy a property.

Elson · 9 October 2026