Trusted Agent profile · Hornchurch
Verified
★★★★★
1,259 reviews across 2 platforms
1 North Street, Hornchurch, RM11 1RL
Part of Balgores, see every office.
Balgores's office in Hornchurch, at 1 North Street, is rated 4.6 out of 5 across 1,259 reviews on two platforms, including 510 Google reviews rated 4.6.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
GoogleWe have had an amazing experience with Balgores Hornchurch from the initial appointment right through to Donna progressing our sale to exchange. Billy, Connor and Oliver are like the A team arranging and taking potential buyers around our …
5/5
GoogleI am new to UK and faced difficulties to rent a property here. I went to a few other agency firms and the agents there are just awful (showing me nothing in 3 weeks time, wasting my time…). …
5/5
TrustpilotAbove and beyond
From the moment I met with Jack, I felt reassured. He is reliable, professional and nothing is too much trouble.I also had dealings with Gosia who was also very nice and professional.The whole experience with Balgores was professional, friendly, and reliable.They was always there for me at the other end of the phone, even coming to visit me to help with some paper.They go above and beyond.
1/5
GoogleAbsolutely impossible to get hold of their aftersales, as a buyer. When we do get through they say they can ring us back, and never do. If I were the seller I would move my property to someone else.
Good afternoon, We're sorry to hear that your experience with us has not been positive. We take … More
5/5
GoogleExcellent communication between ourselves and balgores. All paperwork and all questions sorted straight away. Great team, would highly recommend. Special thanks to Mark and Chris for all your help.
1/5
TrustpilotAppalling lack of interest and service.
Appalling lack of interest and service. Do not have any idea how to manage property, on either the landlord or tenant side, or how to provide a professional service. Do not read emails, or communicate effectively within their team, or with their client and make no effort whatsoever. Extremely disappointing.
5/5
TrustpilotLong time selling but a good result
My property was on the market for a long time and I reduced the price a couple of times under the guidance of Charlie at Balgores in Hornchurch. It worked because it eventually sold. They handles all the viewings and I was kept up to date with feedback. Would definitely recommend.
Hi Linda,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic, please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
4/5
GoogleGreat experience with my sales agents regarding the purchase of my new property! They were liaising with my previous block management company as well as my buyer and seller’s solicitors on behalf of my conveyancers at times and that helped speed up the process significantly.
1/5
Trustpilot0/10.
Bought my first property through Balgores and was pretty terrible from start to finish. I had 4 viewings with them before picking my purchase property and the agents were late and uninformed on every viewing. On one viewing, the agent Ross did not even know how to get out of the property. I would not have picked my property if the seller was not present on the viewing, as the agents knew nothing and the seller had to answer all my questions. Sean insisted I pay for the private survey in order for them to take the property off the market, which it then took them over a week, and pressure from my solicitors to do so. Dealing with them throughout the coronavirus pandemic, they showed little to no care for this or personal circumstances due to this. Once completed, the agents also did not even get the keys correctly so on my completion day (which should have been celebratory) I could not even access the property. Avoid at all costs if possible.
5/5
TrustpilotPeter Walker & Claire Dartnell from…
Peter Walker & Claire Dartnell from Balgores & all the team have been great would use them to move and highly recommend them. We’ve used them 3 times before. Made the process easy. Great communication.
5/5
TrustpilotVery helpful team
Very helpful team, Reece was very helpful and always there when we need help. I will recommend Balgores Dagenham anytime because of Reece.
5/5
GoogleService has been very good. Reece had been very helpful and kept me updated all the way through the process of finding a tenant to them moving in, and resolving some small teething issues that they had faced. Happy with the service so far.
5/5
TrustpilotRoss was very helpful from start to…
Ross was very helpful from start to finish. Always in contact and very active with the progression of the sale. All in all a faultless service. Would highly recommend.
5/5
GoogleVery happy choosing Balgores in finding my dream home :) They understood exactly what I was looking for. Mark Claxton was showing me some houses, he was very helpful and effective, and …
1/5
TrustpilotTook way longer to sell than we were told it would
Said the sale of our flat would complete in 8 - 12 weeks, but took nearly 6 months - even though we had an immediate offer. Very poor communication from Jason, didn't ring back when he said he would and didn't keep us informed of what was going on even when things seemed to be going wrong. Didn't inform us that we would need a Gas Safe certificate and an electrical certificate which the buyer's solicitor requested 2 weeks before the exchange date. Added unnecessary stress to the sale as we had to find companies that could do the tests urgently and added hundreds of pounds to our cost of sale.
5/5
GoogleGreat service from Balgores Hornchurch. Special thanks to Jodie who showed us the property and helped us complete the tenancy agreement.
1/5
TrustpilotI am very disappointed and discouraged…
I am very disappointed and discouraged to buy a property after I paid £499 for simply conveying solicitors and also £500 paid for the broker. I am NHS employee saved the money paid £1000 and waited about 4 months to get my property finally I am informed that the developer asked more £10000. The broker promised won’t charge me for the next property but they are not responding when I call.
5/5
TrustpilotReece was very helpful when finding me…
Reece was very helpful when finding me my property. Would definitely recommend to anyone looking to rent a property in the area.
4/5
TrustpilotDynamic team
The team was professional and organized, we sorted initial things quite quickly. But being in a chain buy a was absolutely nightmare for us as first time buyers, as we didn’t know what to expect and when the sale will actually finalize. At this aspect we didn’t get the support that we expected from the estate agents, that would be the minus in this experience. Overall the experience was positive and we learned a lot in the process. We do recommend this estate agency to other, because the team is energetic, young and willing to improve its service.
1/5
TrustpilotDONT BOTHER
BOBBI SCOTT.Vile woman.Left a tenant without a heater in the bedroom for over 7 months!! It took for me to email Daniel Hanks and Martin Gibbon to get something done.However, how ironically, it has taken Bobbi Scott over 10 months to get a quote (via photos and not even a visit) for mould.If this is what you call customer service then you need a reality check.Complaint going to the property ombudsman.
5/5
GoogleVery good service. Such and her team are very professional.
4/5
TrustpilotWe dealt with Balgores property to rent…
We dealt with Balgores property to rent a house. Our agent was polite and knew her job. However we did not like our experience of their consulting agency ( Goodlord)for referencing as we felt that there was a lot of unnecessary mistakes and also it took too long for getting everything sorted. Overall our one to one experience with our estate agent was fine except their referencing agency that was appalling.
5/5
TrustpilotMany thanks to Nigel one best …
Many thanks to Nigel one best financial adviser i had come across. And to the other rest of the teams they had done a five-star for me well done GOD BLESS cheers.
1/5
Trustpilotinaccurate information about chain situation
Was told our buyer was in a chain of two with a first time buyer buying the property from our buyers and to take the offer (even though it was less than we wanted it) as it would be stress free - turned out there were approx 6 in the chain the first time buyer was one minute buying for a family member then we were told it was an an investor before finding out it was a builder who bought properties to do up - the whole process was an absolute nightmare and went on for over 7 months... the only saving grace was the negotiator that kept the chain from collapsing at least 3 times... I would get it in writing how many are ACTUALLY in the chain before agreeing to offers!
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Balgores Hornchurch is among the ESTAS 2026 winners.
Source: The ESTAS 2026 winners, as published.
Send Balgores a message.
Yes. Balgores won Best in Postcode (RM11) at the ESTAS 2026 awards.
